Comments
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hey iamjennaaaayyy the email verification send button only works once; if you have had a verification form sent to you at any time in the past, it won't send you a new one. you'll need to submit a ticket to the billing department with the subject "activation code" so we can manually activate your account. our records show…
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hey SinArkan, VenusArmani has pretty much got it right; you can try clearing your cookies & cache from your web browser first and putting the cards in again, but if you're still not having success, please send us an email with your account name and the card numbers and we'll get back to you ^^b
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The rates for ZEN have not changed since we opened our EU branch in April; the rates established then are the same today. Since we opened our European office, we are subject to the same operating rules and regulations of all local companies. As a result, people registering from Europe after April must pay in Euros. This is…
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All direct credit card transactions are processed through Moneybookers, but for new users they don't initially require them to make an account. Once a certain threshold is met, however, Moneybookers requires users make an account. This error might be the Moneybookers website trying to tell you to make an account. You can…
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If your payment was refunded and you have not received the money back in your account after 5-7 business days, please contact the payment processor that you used to make the payment to find out more about your transaction. Refunds aren't instant and take time to process, so you may find out that you need to wait a few more…
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SMS payment rates are often based on exchange rates for other currencies, which are subject to fluctuation. There may also be additional fees incurred by what phone service is used or based on your cell contract. Unfortunately, PWE has no control over these factors. You can always wait and try to make a purchase at a…
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Any cash payment process does not show up in your billing history until our systems receive the payment. Unfortunately, since this process can take a few days, there is no record of your payment with our systems until the payment process is completed. To track your payment, you will have to contact the payment processor…
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All "direct credit card" payments are processed for PWE via Moneybookers. You can use Moneybookers without making an account for a while, but eventually they want to make sure that your payments are legitimate and safe, so they request that you make a profile. We trust Moneybookers and have found their services work best…
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Please check the exchange rates being offered when making a payment; depending on the currency you pay in, your SMS plan will charge a different amount of money for a different value.
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@$WhiteAngle$ please try clearing your browser's cookies and cache and re-entering the cards. If they still don't work, please send in a ticket with the card numbers and your account name. Thanks!
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We are aware that there was a problem with the billing page earlier in the week and I apologize that it has been causing you so many issues. Our engineering team assures us the site is now fully functional, so please try clearing your cache/cookies and restarting your browser and computer, or try using a different browser.…
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Actually, PaybyCash now goes by Playspan. If you look them up on the web you'll see that their websites are slowly making the change over. If you choose "Playspan" on our payment options, you'll be using the same company you've always used.
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There's a daily spending limit as well; your higher amount options will disappear until it's been a full 24 hours and you can spend again. If you want to raise your limit, send in an email to billing@perfectworldinc.com and we'll be happy to help you.
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@OP, cherrylicous - offers are region specific; you may not have any businesses in your region that are paired with our offers system at this time. if you have done offers in the past, you may have completed all offers available for your region/area. @_Nuriko_ try the clear cache/cookies and restart browser solution to get…
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It sounds like you're not seeing the "confirm" button to finish the payment; please try clearing your cookies and cache and restarting your browser or using a different browser. You should have no problems once you can get the page to display right b:victory
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The systems should be up and working again now. Let us know if you're still having any issues. Thanks!
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The systems should be up and working again now. Let us know if you're still having any issues. Thanks!
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The systems should be up and working again now. Let us know if you're still having any issues. Thanks!
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The systems should be up and working again now. Let us know if you're still having any issues. Thanks!
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Hold onto your cards/payments for now. This is a known issue and we are working hard to get it resolved as fast as possible. Thank you for the notification! P.S. We have not asked Playspan to restrict any countries at this time. This is an error.
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For any questions about ZEN Offers, you must contact Tapjoy directly, as PWE doesn't have any records regarding offers completion. To contact Tapjoy: - Go to the offers page - Click the "Missing Zen" button at the top of the offer listing. - Click the "Contact Support" button on the relevant offer to bring up a pop-up…
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Hey all, Prepaid credit cards are accepted and are used through any of our credit card payment methods as they are considered credit cards. So like Vasilisk said, the cards will work if attached to a Paypal account or Google Checkout or payment solutions in that category. Do be aware that any purchase attempted on prepaid…
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hey HallasTe, check to make sure you and your friend are in the same region; different regions have different payment options available to them. your region should display above your payment options on the right hand side on the billing page. if your region is being displayed incorrectly, try refreshing your IP address and…
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Hey GohRaL, In the future, it's best to send in an email to billing@perfectworldinc.com or via the ticketing system if you have any questions about your spending. That way you can keep your information private and keep from having too much back and forth. Otherwise, we do our best to keep up with the CS Huddle, checking it…
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When you have issues with a payment processing fully through your payment gateway, it is best to contact them to find out why the payment failed. In this case, you will need to contact iDEAL / Paybycash to find out why the payment errored. Many times a payment won't error until late in the process, which means the money is…
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Unfortunately, our servers are still experiencing intermittent DDoS attacks. Please be patient and try again later to charge/transfer your ZEN. Thank you!
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There isn't a guaranteed amount of time in which you will get rewarded for offer completion; Tapjoy works to try and get the amount credited as soon as possible, and we typically see the credit in a few minutes to three hours. We suggest waiting 24 hours for the credit to appear before contacting Tapjoy, but you can…
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please send in an email to the billing department and we'll check to see if we got any information from your payment provider. otherwise, you'll have to contact them directly and see if they can give you further information about the payment. sorry for the confusion!
