Help with my purchase, please?

emmanuels555
emmanuels555 Posts: 0 Arc User
edited December 2011 in Cash Shop Huddle
Hello
I just paid my first purchase of ZEN. I used boleto bancario. I am aware that this type of purchase (boleto bancario) takes a lot of time to deliver the ZEN, but there is absolutely no record in my "purchage History", is this normal? I thought there should be a record of my purchase with the status "reviewing". What should I do if something is wrong?
Post edited by emmanuels555 on

Comments

  • Eyzo - Raging Tide
    Eyzo - Raging Tide Posts: 1 Arc User
    edited June 2011
    I have the same issue.
  • seralynn
    seralynn Posts: 12 Arc User
    edited June 2011
    Any cash payment process does not show up in your billing history until our systems receive the payment. Unfortunately, since this process can take a few days, there is no record of your payment with our systems until the payment process is completed. To track your payment, you will have to contact the payment processor (in this case, boleto bancario) directly and ask about your transaction.
  • eliseufer
    eliseufer Posts: 1 Arc User
    edited December 2011
    Hey I paid with boleto bancario too. I'm Brazilian, and for buy $10 zen, I must to pay R$28,96. I paid that, but the bank issued only R$28,90. I wanna know if the R$0,06 is one problem. If i need to pay the difference. Please I need some help. Sorry about my bad english.

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