Seriously ? There is something wrong here...

GohRaL - Sanctuary
GohRaL - Sanctuary Posts: 883 Arc User
edited May 2011 in Cash Shop Huddle
As you can see HERE my purchase history is pretty dead in the last 12months...

But now i decided to purchase some gold since from my birthday i got some money and id like to spend em here without feeling guilty for wasting work money

I decided to buy enough reputation to become a r8 barb, i also have to buy a reset note cuz i havent 300str (this wasnt my goal, but now is very affordable b:laugh)

With the spare money id like to get as many sunshine packs as i can before the discount wears off

So i went to the ZEN page and THIS is what it showed...

Cant grasp what im saying ?


In the picture it tells that i HAVE REACHED MY DAILY SPENDING LIMIT for every purchse method, but as ive shown before im not charging zen since 12 months.


Im gonna send in a ticket, but it might took to much time to get read and the sale probably will end before.


Id like a clarification on this issue because it is very strange, and id like to know why they think i reached the spending limit when in not charging since a year b:question


As any of you encountered similar issues ? And if so, how did you manage to fix it ?




Another thing id like to add, please dont move this thread to cash shop huddle because ive read some post there and its dead sub-forum.
[SIGPIC][/SIGPIC]
...i guarantee you, YOUR CHILDREN WILL NOT SEE THE DAY OF YOUR WHITE HAIRS...GOODBYE BLUE SKY (and PW too)


>RETIRED<
Post edited by GohRaL - Sanctuary on

Comments

  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited May 2011
    The limit used to be like $100 a day, I think it's $200 a day now. How much did you buy?
    [SIGPIC][/SIGPIC]
  • WaffleChan - Sanctuary
    WaffleChan - Sanctuary Posts: 2,897 Arc User
    edited May 2011
    SylenThunder - Sanctuary wrote: »
    The limit used to be like $100 a day, I think it's $200 a day now. How much did you buy?
    This, and new spenders are especially watched. You just send them an email verifying it's you, since on some MMOs there is a lot of credit card fraud. A mild inconvenience to stop crime.
    [SIGPIC][/SIGPIC]
    advice to fledgling archers:
    Going sage is like drunken sex, at first she may look good, but when you wake up the next morning; you'll look at her and go WHAT HAVE I DONE.
  • GohRaL - Sanctuary
    GohRaL - Sanctuary Posts: 883 Arc User
    edited May 2011
    b:sad guys, the 1st line of my post...

    i posted a photo where you can see the last transation in the period of 12months. And i did any purchase.

    Im not charging zen since the dawn of time, its impossible that i have reached the maximum spending...


    look at this picture: HERE

    there is no transition in the last 12months...ill edit picture to make it clearer: EDITED


    What do i have to do to make you understand it ?


    And ty, lame MODS for moving this thread. Your doing an awesome job to help your community...NOT
    [SIGPIC][/SIGPIC]
    ...i guarantee you, YOUR CHILDREN WILL NOT SEE THE DAY OF YOUR WHITE HAIRS...GOODBYE BLUE SKY (and PW too)


    >RETIRED<
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited May 2011
    LOL chill a bit Goh =P I see you haven't purchased in the last 12 months. But there is a daily limit. Did you purchase gold and have hit the daily limit? Or Is it that you are not able to purchase gold at all? (For that you'll need to submit a ticket.)

    You might also want to try clearing your internet cache or using compatibility mode for the site. Seems silly, but PW's sites have quit working correctly over less. if not that, try another browser like chrome or Firefox. IE9 is kinda new.

    If all else fails, make a second account and try buying it there.
    [SIGPIC][/SIGPIC]
  • chaoticshelly
    chaoticshelly Posts: 0 Arc User
    edited May 2011
    Goh, thanks for the compliments. Your topic was moved the the appropriate forum where a member of the billing department can assist you. You're welcome.
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  • seralynn
    seralynn Posts: 12 Arc User
    edited May 2011
    Hey GohRaL,

    In the future, it's best to send in an email to billing@perfectworldinc.com or via the ticketing system if you have any questions about your spending. That way you can keep your information private and keep from having too much back and forth.

    Otherwise, we do our best to keep up with the CS Huddle, checking it pretty often ;)

    I'm not going to post here any personal details about your account, but I have looked into it for you. If you want more information, please email in.

    Thanks!
  • GohRaL - Sanctuary
    GohRaL - Sanctuary Posts: 883 Arc User
    edited May 2011
    ok, sry for my rudeness is just that you dont know what ive been through to charge those money in my card since ive lost my PIN...

    Wasnt kind to throw that at you, i apologize...


    Btw Sylen im using Firefox, and no, i havent purchased any gold in game today (never did)


    Ty sera ill send an email asap
    [SIGPIC][/SIGPIC]
    ...i guarantee you, YOUR CHILDREN WILL NOT SEE THE DAY OF YOUR WHITE HAIRS...GOODBYE BLUE SKY (and PW too)


    >RETIRED<
  • shnuggles
    shnuggles Posts: 7 Arc User
    edited May 2011
    GohRaL - Sanctuary wrote: »
    ok, sry for my rudeness is just that you dont know what ive been through to charge those money in my card since ive lost my PIN...

    Wasnt kind to throw that at you, i apologize...


    Btw Sylen im using Firefox, and no, i havent purchased any gold in game today (never did)


    Ty sera ill send an email asap

    The following is why you are unable to purchase prior to your post as this information has applied to your account since 9/20/09 when you last attempted a purchase on this account.

    You had attempted to make a purchase previously in which you failed the verification for that purchase. Due to that, you were blocked from making credit card purchases. We have changed that system since the time you tried so we have removed this block so that you can go through the new system. Please try again and you should be able to charge. Please let us know if you need anything further.

    We have resolved this for you since the verification system has changed since your first attempt. You should have no issues now attempting to charge.
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory

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