i got screwed over!!

Yamathero - Heavens Tear
Yamathero - Heavens Tear Posts: 2 Arc User
edited April 2011 in Cash Shop Huddle
i wanted to charge zenn, 50 dollars.
i did this through Ideal because that supports my bank...
when i did this it all worked fine and i did my payment, but then i got an error and i got redirected to the moneybookers website! i did lose the money i paid for my zenn but i never got it!!! i feel screwed over, cant anyone from PWE do something about this?
Post edited by Yamathero - Heavens Tear on

Comments

  • seralynn
    seralynn Posts: 12 Arc User
    edited April 2011
    When you have issues with a payment processing fully through your payment gateway, it is best to contact them to find out why the payment failed. In this case, you will need to contact iDEAL / Paybycash to find out why the payment errored.

    Many times a payment won't error until late in the process, which means the money is removed from your account and later refunded. Refunds typically take 2-5 business days, but the processing time depends on the payment gateway.

    We would love to be able to help you further but unfortunately we don't get any information on transactions that fail before reaching us. Hope this information helps!

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