I spoke to Hertzler at a convention a few years ago about Martok in STO. He was none too please to learn his character was "killed". Extremely pleasant individual to talk with. Got a picture with him in Martok make up with Gowron.
Just keep in mind, it's all about how they can monetize the hell out of this game. They just screwed over the Neverwinter community on XBox and are getting ready do the same thing to the PC community tomorrow.
I can remember a time when they were making the claim that they wanted to keep the t5 ships relevant, which is why we got t5-u, for all the players that had spent so much time and money on t5 ships. Yet here we are with t6 for almost every t5 out there thus making t5-u completely irrelevant.
So sad they feel they have to try to rig their numbers so they can say people are playing specific content. Won't accept the fact that there is much that is not being played nor is there any interest for some that is not played. Gotta make people believe that there is not currently a large unsatisfied customer base.
A company will perform its function during their normal business hours. Why would they alter that? Release the patch during the morning business hours so that they have the rest of the day's business hours to work on any new issues that said patch may have caused or missed.
Maintenance is about 95% of the time on Thursdays. This week had a major update to the game on a Tuesday. Most big releases have a few daily maintenance after to fix all the new bugs that pop up. This is normal.