Windows and General: PC, Network, and Other Technical Issues

Receive peer to peer support for technical issues in regards to Star Trek Online on Windows here, as well as general technical issues! File a support ticket if you need help from the PWE Support team.

Discussion	Started By	Replies	Views	Most Recent
PC, Network, and Other Technical Issues - READ THIS FIRST BEFORE POSTING Announcement Closed	askray August 2014	0	22.6K	askray August 2014
STO muted when attempting to use TV speakers	azrael azrael#9500 April 21	1	1	azrael azrael#9500 April 21
Cryptic Launcher Not Loading	rocketman33 rocketman33#0665 March 15	17	231	razartrek1 April 20
Still horrible server performance...	phalanx01 January 30	21	352	rocketman33 rocketman33#0665 April 17
New CTD Since 3/21/2024	genrldestruction April 1	2	41	baddmoonrizin April 3
Cryptical Fail Closed	killmeorkissme July 2015	4	181	baddmoonrizin March 22
Steam Version: Unable to authenticate: Lost connection to Account Server	clonecomander March 20	1	51	nerdalic March 20
Friday March 8, 2024 ~10am pacific. Server Timeouts Answered ✓	jalready8 March 8	5	61	lemonhope March 15
game will not load	startrek1234567 February 2013	11	328	leemwatson March 11
Steam keeps telling me the launcher is already running	nemestis nemestis#5095 March 8	1	11	sthe91 March 8
About IP block issue	huiye233 huiye233#7871 March 2	11	231	bladeks bladeks#3515 March 5
Game crashes on startup	sovereign010 February 26	2	41	sovereign010 February 29
Pre-patch STILL DOES NOT WORK	stolok February 29	0	11	stolok February 29
Launcher command line option / force graphics card	culatori February 24	2	31	culatori February 26
Existing game files Question	ivory29a ivory29a#9747 February 24	0	11	ivory29a ivory29a#9747 February 24
Can't login from steam	draconothese February 24	0	11	draconothese February 24
Arcgames billing and site gateway timeout 504 error negative impacts on in game performance	shadowleopard64 shadowleopard64#3762 February 21	0	11	shadowleopard64 shadowleopard64#3762 February 21
Steam login issues?	phalanx01 February 17	4	111	phoenixc phoenixc#0738 February 18
Can't connect through Steam 17Feb24	pommybloke February 17	0	23	pommybloke February 17
STO for PC Joysticks - I need help making them work Question	jurgensen jurgensen#4608 February 17	0	11	jurgensen jurgensen#4608 February 17
game fail to launch at all	kkiutt kkiutt#8517 February 15	2	101	phoenixc phoenixc#0738 February 15
Help request: Screen keeps freezing during gameplay Answered	eodeon eodeon#9634 January 21	6	71	eodeon eodeon#9634 February 9
The game freezes over a span of approximately 10 to 30 seconds.	shokun1002 February 1	8	163	eodeon eodeon#9634 February 9
Uninstall/reinstall	crusty8mac January 10	2	41	eazzie February 8
Log-in server still down 2/1/2024	shadowleopard64 shadowleopard64#3762 February 1	0	41	shadowleopard64 shadowleopard64#3762 February 1
Account server is down or having issues. Times out retrieving character list	shadowleopard64 shadowleopard64#3762 January 29	20	451	theknave theknave#1015 January 30
Error 14: The connection to the server was lost	iceaxe18 January 30	0	21	iceaxe18 January 30
All actions or interactions are severely delayed or lagging behind 15 to 50 seconds later	shadowleopard64 shadowleopard64#3762 January 29	4	71	shadowleopard64 shadowleopard64#3762 January 29
January 26th Patch Surface Pro Glitch	dvborden January 27	2	21	baddmoonrizin January 28
Safe mode required to play - AMD Ryzen 7 3750H 2.30 GHz and NVIDIA GeForce GTX 1660 Ti	[Deleted User] January 26	0	11	[Deleted User] January 26
On launch it black screens	tgriff85 January 23	4	51	baddmoonrizin January 24

Windows and General: PC, Network, and Other Technical Issues

Discussion List