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ambassadorkael#6946

ambassadorkael

November 22

If I Don't See You, Good Afternoon, Good Evening, and Goodbye

Hi folks - this is a really rough/weird message to write. After today, my time as the Community Manager of Star Trek Online is ending. For almost a decade now, I've been a part of an incredible community here, and I want to say thank you to every single one of you. Yes, even you. ;) The Star Trek Online Community is a…

ambassadorkael#6946

ambassadorkael

November 6

Re: STO Short News Updates

We are aware of a 'missing Dilithium Ore' issue related to the Second Chance buyout on Dimensional Typhoon, affecting some players on PC. We are on the path to implementing a fix for future purchases, and are also investigating what we can do for affected players. We'll update you as we know more.

ambassadorkael#6946

ambassadorkael

May 15

Re: Race change option would be sweet

So right now, there's no restrictions on this token, and Dominion Captains will be able to use it. But we do give a pretty big warning when you use the token (on anyone), just in case. :)

ambassadorkael#6946

ambassadorkael

May 15

Re: STO Short News Updates

The Red Alert event did indeed end early on Xbox and Playstation - you blew up so many ships, they all just retreated. We're getting it turned back on now.

ambassadorkael#6946

ambassadorkael

April 25

Re: Patch notes for 4/25?

Hey folks! There weren't any patch notes this week, just a backend update. I don't normally post anything when that happens - ask Console Captains every week. :)

jheinig

jheinig

April 8

Re: Wolf 359 TFO does not give endeavor credit as a "Borg TFO".

I added a patch for this, which is currently going through testing. Keep an eye on upcoming patch notes.

jheinig

jheinig

April 4

Re: Sphere of Influence - pylon is not showing the Blue, Red, Green and Yellow icon

Update: We have tracked down what we think caused this (an issue with a bad binary file build for certain maps) and are testing some possible fixes internally. Keep your fingers (and tentacles) crossed.

jheinig

jheinig

April 4

Re: Fleet Power Network Array still bugged (Ahwahnee Console)? [April 2nd]

Thanks for this report. The targeting logic on this console is actually fiendishly complex, due to how it works under the hood. I've done a bunch of testing of a tweak that should hopefully handle this, it'll go through our test team and with any luck be in an upcoming patch. (Keep an eye on patch notes!)

ambassadorkael#6946

ambassadorkael

March 28

Re: STO Short News Updates

Two things, Captains: 1) Elite Random TFOs is now live on Console! 2) There was an issue with the newest Mudd Bundle. We've disabled it for now, and hope to have it back online later today.

ambassadorkael#6946

ambassadorkael

March 21

Anniversary Giveaways

Console Captains - there was a communication mistake during the launch of Both Worlds, and as a result, many of you missed out on claiming your Giveaways. To make it up to you, we're going to be turning all six giveaways back on from 3/28 at 8am PT to 4/1 at 12pm PT.

ambassadorkael#6946

ambassadorkael

January 29

Re: PC Server Down

We're doing a full restart of the servers to fix the issue. Hopefully back soon.

ambassadorkael#6946

ambassadorkael

January 29

Re: PC Server Down

The Borg King may or may not have gotten some nanoprobes into our PC servers. We're taking them offline to clean them out, we'll have more of an update soon for you on how long they'll be down.

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Expand for more options. C-Store, ZEN, and Promotions This is where you post your feedback on the C-Store and special promotions, as well as post questions and find information about ZEN.	4.8K	51.1K	[Console] Vulcan Visor and the Vulcan Bob Hairdo promos missing. baucoin • November 19 in C-Store, ZEN, and Promotions
Expand for more options. PC Gameplay Bug Reports This forum is for reporting and discussing PC in-game bugs amongst the community. Please also file an in-game bug report.	42.3K	166.7K	i cannot claim temporal rewards leemwatson • October 23 in PC Gameplay Bug Reports
Expand for more options. Xbox One Gameplay Bug Reports This forum is for reporting and discussing Xbox One in-game bugs amongst the community. Please also file an in-game bug report.	1.4K	4K	BREEN Chel boalg warship T6 claim bug eazzie • October 21 in Xbox One Gameplay Bug Reports
Expand for more options. PS4 Gameplay Bug Reports This forum is for reporting and discussing PS4 in-game bugs amongst the community. Please also file an in-game bug report.	1.3K	3.7K	Random TFO difficulty bug nightridingdoom nightridingdoom#7737 • October 14 in PS4 Gameplay Bug Reports
Expand for more options. Graphical and Sound Issues Receive peer to peer support for graphical and sound issues in regards to Star Trek Online here! File a support ticket if you need help from the Cryptic Support team.	3.8K	17.1K	Two general costume issues nemestis nemestis#5095 • September 13 in Graphical and Sound Issues
Expand for more options. PC, Network, and Other Technical Issues Receive peer to peer support for technical issues in regards to Star Trek Online here! File a support ticket if you need help from the PWE Support team.	15.7K	112.5K	RTX HDR nemestis nemestis#5095 • December 2 in Windows and General: PC, Network, and Other Technical Issues

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