It is our systems. Otherwise *everyone* would be affected. The *vast* majority of the playerbase is having no problems since the patch.
Does this mean that it doesn't need to be fixed? No. But it is impossible to test software that has to run on everything from a brand new Alienware top of the line bleeding edge machine to a 10 year old Win 95 clunker with drivers that are 8 years old. Were you testing the patch on beta before it went live? No? Didn't think so.
Expecting that a fix magically appears overnight simply isn't realistic. Expecting people to work overtime on the weekends to fix a problem with a *game* just so you aren't inconvenienced is ... considerably beyond unrealistic.
It is not at all helpful for anyone to come in here gnashing your teeth. All it does is make people angrier than they already are, and clutter up a thread that *might* have some *useful* information. But by all means, go ahead and vent. Won't help anything, but maybe it'll make *you* feel a tiny bit better.
Expecting that a fix magically appears overnight simply isn't realistic. Expecting people to work overtime on the weekends to fix a problem with a *game* just so you aren't inconvenienced is ... considerably beyond unrealistic.
It damn well isn't unrealistic. This *game* as you put it is a business, and people are paying this business expecting to receive a working product in return. When people throw money at something only to be given a broken product they have every right to get upset and say something about it. The people working to keep the game running have a responsibility to do just that, keep it running. It's their job and I guarantee it isn't overtime they'll be making either.
It's kinda like you going to work and then just sitting on your TRIBBLE all day, having your boss come up to you and tell you to get to work only for you to say that it's "unrealistic."
I imagine this forum is only showing a very small percentage of people being affected by this problem.
Laptop users can't easily replace video cards as mentioned.
Many games have had similar issues....... resolution was simple.....roll back. Fix the snippet of code that causes the problem then re-issue the patch.
First yes its the patch. I tend to beleive it effected older video cards in particular older Radeon and Intel, swapping cards did fix mine. I agree we shouldn't have to fix it either and that anger won't get it fixed faster. Stil PWE and Cryptic are huge companies who provide a service to the public, we sponser them with subscriptions monthly, lifetime, or with our in game purchases. As players we are the reason they exist our contentment will reflect well on the games, we tell people about the game, more people will join. It has to come full circle. In a game that is this large I find it relavent to occasionally need to add new content repair certain bugs etc. I can live with these inconviences. Still on thursday early the 10/3/2013 patch was implemented that effected several of us negatively... Thursday morning... we got a few token be patients from Bran and I truly do appreciate all efforts he made on our behalf I know he did all he was able to help. So I submitted tickets crash reports etc. i did every thing they said drivers reinstall the gamebit and nothing what so ever worked.
The lack of any other options or feedback was disappointing. Thru trial and error with many different users feed back we narrowed down what could be the problem. Still no feed back, still no game, and still everyone felt cheated. So yes as a paying customer i expect services to be rendered in a timely manner and if not an occasional update a token to say yes you matter and yes we are looking into this issue. We had very few attempts at that up to a point when the work day was done. Granted i know that people have to be off work at some time. But yet given the size of the company why is there no 24 hour services with technicians available to help at all times... (I truly thought they did until i was informed differently)... its not because it is free to play either. I played farmville and other such games as well as pogo games and msn zone years ago... all have 24 hour services. They also had options of talking directly with a technician if you needed that assistance. I want to know why cryptic doesn't as huge as the following for their games are. That not withstand they had nearly 2 whole days before the weekend to at least attempt to contact us via this forum yet nothing was done to assist those of us effected I feel yes we were ignored, and they knew that it was the patch that created the problem.
So please pardon me if i sounded a bit ticked off pardon those of us who spent actual cash and we expected to get what we pay for... if the cable company has to reimburse me for the days they don't work why should i not expect the same from any one else. if i buy a happy meal and get no french fries do you think i'm not going back to ask Ronald what the heck is up? I wanted fries with that!
Proud Member of the Order of persistence, Chief of Investigations"Persistent Officer"since 11/12/13...:P 600 strong and growing...all phages, vidians, other outcasts welcome, note: all new members BYOC (bring your own chair) please and thank you! Five time winner in 1st and 2nd annual last 500 tied for top 2000 @halfpint71ky
It is our systems. Otherwise *everyone* would be affected. The *vast* majority of the playerbase is having no problems since the patch.
Does this mean that it doesn't need to be fixed? No. But it is impossible to test software that has to run on everything from a brand new Alienware top of the line bleeding edge machine to a 10 year old Win 95 clunker with drivers that are 8 years old. Were you testing the patch on beta before it went live? No? Didn't think so.
Expecting that a fix magically appears overnight simply isn't realistic. Expecting people to work overtime on the weekends to fix a problem with a *game* just so you aren't inconvenienced is ... considerably beyond unrealistic.
It is not at all helpful for anyone to come in here gnashing your teeth. All it does is make people angrier than they already are, and clutter up a thread that *might* have some *useful* information. But by all means, go ahead and vent. Won't help anything, but maybe it'll make *you* feel a tiny bit better.
Again, you go ahead and do that. There are HUNDREDS being affected if you look up giantbomb , steam and other non pew/craptic forums. AND....And this isn't a sudden or surprising foxtrot uniform, either. The complaints about pew/craptic servers and some idiot telling people it's not pew/craptic servers, but their own systems, has been going on since at least 2010 on some of the steam forums. And you're sorry I spent money? Not as sorry as I am.
Now get your glasses and a cuppa to jolt your mind, so you can follow along:
A: my system meets or exceeds the requirements listed on the dowload page.
B: my isp is one of the best in this country
C: I have had no problems with any other service or game site. I have invested almost $300.00 in the last 2.5 months, on this game.
Now...Since I have met or exceeded the initial requirements for this game, and I have no problems with other games ( even the pew/craptic ones like neverwinter), or probs with my ISP.... And these issues have come up AFTER the now infamous "patch" ( what other games or services require so much patching that you have to RE-PATCH each and everytime you login?), and....There are countless forums complaining about pew/craptic servers ( Take note the plurality, just because the server you use in lower ugadugu works, doesn't nescessarily translate that the server many of us in the north east or midwest U.S. works the same), and I have PAID currency for a product claiming to function with the aforementioned systems, and the product malfunctions, then I, and countless others experiencing the same defective product have legitimate cause.
Oh, and by the way, they dinnae hae nae prams in the U.S.
"Does this mean that it doesn't need to be fixed? No. But it is impossible to test software that has to run on everything from a brand new Alienware top of the line bleeding edge machine to a 10 year old Win 95 clunker with drivers that are 8 years old. Were you testing the patch on beta before it went live? No? Didn't think so."
I've (personally) beta tested everything from the original HARPOON (now called "classic") to the most recent charles foxtrot microsoft xbox. The first operating system I used was DOS 1.8 and the first "pc" I had was a crash 128, and the first time I took a class on pc's was in '86, so pardon me if I reccomend you stow your "patched beta testing patch" in your fourth point of contact.
It damn well isn't unrealistic. This *game* as you put it is a business, and people are paying this business expecting to receive a working product in return. When people throw money at something only to be given a broken product they have every right to get upset and say something about it. The people working to keep the game running have a responsibility to do just that, keep it running. It's their job and I guarantee it isn't overtime they'll be making either.
It's kinda like you going to work and then just sitting on your TRIBBLE all day, having your boss come up to you and tell you to get to work only for you to say that it's "unrealistic."
LOL!..... EXACTLY what he just said goes for me as well.
im running the x300 same deal working perfect before also running 1.86 ghz intel processor 2 gb ram and xp sp3
Dell Inspiron 6000? I ask cuz i have the 6000 model with 2 gigs of ram, x300, and Win 7 Ultimate.
For a 5 years old laptop Win7 works like a charm. Unlike STO at the moment...
k well i might give in on monday and go to best buys and have a look at the cheapest graphics compatible card lol and hope for the best but really not liking this. Was told that since i have an integrated Intel one it should be no problem adding a new card in hope its true. And just had a look at the games system req and i do meet them so not sure why this is happening altho at the start of this year they implemented a change to the integrated Intel Graphics card/
System Requirements:
If the system doesn't meet the requirements of the game, the game will either not run at all or give a less than desirable performance. To ensure a smooth gaming experience, we recommend that you meet the following
settings:
Operating System
Windows XP SP2 / Windows Vista / Windows 7 (32 or 64-bit) Meet Req
CPU
Intel Core 2 Duo 1.8 Ghz or AMD Athlon X2 3800+
RAM
Memory: 1GB RAM Meet Req
Hard Disk
10GB Free Disk Space Meet Req
Graphic Display
NVIDIA GeForce 7950 / ATI Radeon X1800 / Intel HD Graphics
Sound Drivers
DirectX 9.0c Compatible Soundcard Meet Req
DirectX
Version 9.0c or Higher Meet Req
Network
Internet Broadband Connection Required Def Meet Req
Dell Inspiron 6000? I ask cuz i have the 6000 model with 2 gigs of ram, x300, and Win 7 Ultimate.
For a 5 years old laptop Win7 works like a charm. Unlike STO at the moment...
im using an IBM think pad T41 2005 I think with XP service pack 3
whhoo... lots of pissed off people... poor Bran when he gets back tomorrow...
This has nothing NOTHING to do with Brandon hes not even incharge of overseeing patches, he just relays info to the right people. Leave Branflakes Alone hehehehehe really should have uploaded that clip
I do not know how you see the thing now, but I actually find it almost insolent of Cryptic. For well over three days at least approximately 1000 people can not come into play and it was determined well written 550000 tickets. And what makes Cryptic: weekend. Something does not work.
I hope CRYPTIC can think of ne good excuse and I hope that they give out something as compensation.
Surely it can not really be that hard to make the patch from Thursday to reverse. So you need but only NEN backup from the day before or so and import finished.
CRYPTIC ALSO WHERE IS THE PROBLEM ......................
sorry german Translate with Google Translator
The German Text:
Hi @ All
Ich wei? ja nicht wie ihr die sache Mittlerweile sieht, aber ich finde es eigentlich schon fast unversch?mt von Cryptic. Seit gut drei Tagen k?nnen mindestens cirka 1000 Leute nicht ins Spiel und es wurden bestimmt gut 550000 Tickets geschrieben. Und was macht Cryptic: Wochenende. Sowas geht gar nicht.
Ich hoffe CRYPTIC l??t sich ne gute Entschuldigung einfallen und hoffe das sie mal was als Entsch?digung rausgeben.
Es kann doch eigentlich nicht so schwer sein, den Patch von Donnerstag wieder r?ckg?ngig zu machen. Da braucht man doch nur nen Backup vom Vortag oder so einspielen und fertig.
ALSO CRYPTIC WO IST DAS PROBLEM......................
Well folks what I'm reading I think our problem is not directly related to video cards the only thing we all have in common is the lack of file patchxfer.log and components we use somewhat advanced age, although we could run the game usually before the last patch.
Probably the problem can involve any question about the firmware of our equipment which came into conflict with the new patch data or for some other reason our patch is coming corrupted, or is corrupted in our machines. But in other words brings us to a software problem and not hardware itself.
Well, of course some are my ideas and I MAY BE WRONG, I am not an authority on the subject. We can only hope the team's cryptic fix the problem that we are already missing the crystaline event and dhilitium each day.
I don't appreciate paying money, apply their patch, and be told it's my computer. Plus, now I risk missing out on the special event due to their screwup, which is also unacceptable.
After three days, you might come any time to make an accurate statement. And possibly say how far the work on the problem.
It comes but nothing. And that's what bothers me.
One would also first to take back the patch and can later work on the trouble. But no. Why. We are only a minority who have the problem and everyone else can play.
After three days, you might come any time to make an accurate statement. And possibly say how far the work on the problem.
It comes but nothing. And that's what bothers me.
One would also first to take back the patch and can later work on the trouble. But no. Why. We are only a minority who have the problem and everyone else can play.
That's all I'd really like. Another reason I opted for monthly payments, instead of Lifetime is I believed it would help problems such as this. Sure in the long run, and I do want it to last in the long run, I'm paying more money but if they put the money to good use it wouldn't matter to me. Instead I get the feeling we are being ignored as they 'steal' money.
I have the same issue, loads cryptic screen then crashes. Ive sent many reports in. All started immediately after the patch. I suppose its good timing, I am FTP and was going to spend some money this weekend for the first time. I will definately be reconsidering doing that now if I can ever get to play again. Surely there has to be enough people effected for them to do something. Ive played MMO since EQ 1 in 99, and have seen some terrible patches in that time so I still have hope.
Aye; it's not so much the problem itself that's frustrating... it's the lack of communication. Even just a "We're checking something out, thanks everyone for the information regarding your systems - it helps us narrow down the possible problems" would be nice...
"If you can't take a little bloody nose, maybe you ought to go back home and crawl under your bed. It's not safe out here. It's wondrous, with treasures to satiate desires both subtle and gross; but it's not for the timid." -- Q, TNG: "Q-Who?"
^Words that every player should keep in mind, especially whenever there's a problem with the game...
Comments
It is not our systems....
It damn well isn't unrealistic. This *game* as you put it is a business, and people are paying this business expecting to receive a working product in return. When people throw money at something only to be given a broken product they have every right to get upset and say something about it. The people working to keep the game running have a responsibility to do just that, keep it running. It's their job and I guarantee it isn't overtime they'll be making either.
It's kinda like you going to work and then just sitting on your TRIBBLE all day, having your boss come up to you and tell you to get to work only for you to say that it's "unrealistic."
Laptop users can't easily replace video cards as mentioned.
Many games have had similar issues....... resolution was simple.....roll back. Fix the snippet of code that causes the problem then re-issue the patch.
The lack of any other options or feedback was disappointing. Thru trial and error with many different users feed back we narrowed down what could be the problem. Still no feed back, still no game, and still everyone felt cheated. So yes as a paying customer i expect services to be rendered in a timely manner and if not an occasional update a token to say yes you matter and yes we are looking into this issue. We had very few attempts at that up to a point when the work day was done. Granted i know that people have to be off work at some time. But yet given the size of the company why is there no 24 hour services with technicians available to help at all times... (I truly thought they did until i was informed differently)... its not because it is free to play either. I played farmville and other such games as well as pogo games and msn zone years ago... all have 24 hour services. They also had options of talking directly with a technician if you needed that assistance. I want to know why cryptic doesn't as huge as the following for their games are. That not withstand they had nearly 2 whole days before the weekend to at least attempt to contact us via this forum yet nothing was done to assist those of us effected I feel yes we were ignored, and they knew that it was the patch that created the problem.
So please pardon me if i sounded a bit ticked off pardon those of us who spent actual cash and we expected to get what we pay for... if the cable company has to reimburse me for the days they don't work why should i not expect the same from any one else. if i buy a happy meal and get no french fries do you think i'm not going back to ask Ronald what the heck is up? I wanted fries with that!
Again, you go ahead and do that. There are HUNDREDS being affected if you look up giantbomb , steam and other non pew/craptic forums. AND....And this isn't a sudden or surprising foxtrot uniform, either. The complaints about pew/craptic servers and some idiot telling people it's not pew/craptic servers, but their own systems, has been going on since at least 2010 on some of the steam forums. And you're sorry I spent money? Not as sorry as I am.
Now get your glasses and a cuppa to jolt your mind, so you can follow along:
A: my system meets or exceeds the requirements listed on the dowload page.
B: my isp is one of the best in this country
C: I have had no problems with any other service or game site.
Now...Since I have met or exceeded the initial requirements for this game, and I have no problems with other games ( even the pew/craptic ones like neverwinter), or probs with my ISP.... And these issues have come up AFTER the now infamous "patch" ( what other games or services require so much patching that you have to RE-PATCH each and everytime you login?), and....There are countless forums complaining about pew/craptic servers ( Take note the plurality, just because the server you use in lower ugadugu works, doesn't nescessarily translate that the server many of us in the north east or midwest U.S. works the same), and I have PAID currency for a product claiming to function with the aforementioned systems, and the product malfunctions, then I, and countless others experiencing the same defective product have legitimate cause.
Oh, and by the way, they dinnae hae nae prams in the U.S.
I've (personally) beta tested everything from the original HARPOON (now called "classic") to the most recent charles foxtrot microsoft xbox. The first operating system I used was DOS 1.8 and the first "pc" I had was a crash 128, and the first time I took a class on pc's was in '86, so pardon me if I reccomend you stow your "patched beta testing patch" in your fourth point of contact.
LOL!..... EXACTLY what he just said goes for me as well.
Dell Inspiron 6000? I ask cuz i have the 6000 model with 2 gigs of ram, x300, and Win 7 Ultimate.
For a 5 years old laptop Win7 works like a charm. Unlike STO at the moment...
System Requirements:
If the system doesn't meet the requirements of the game, the game will either not run at all or give a less than desirable performance. To ensure a smooth gaming experience, we recommend that you meet the following
settings:
Operating System
Windows XP SP2 / Windows Vista / Windows 7 (32 or 64-bit) Meet Req
CPU
Intel Core 2 Duo 1.8 Ghz or AMD Athlon X2 3800+
RAM
Memory: 1GB RAM Meet Req
Hard Disk
10GB Free Disk Space Meet Req
Graphic Display
NVIDIA GeForce 7950 / ATI Radeon X1800 / Intel HD Graphics
Sound Drivers
DirectX 9.0c Compatible Soundcard Meet Req
DirectX
Version 9.0c or Higher Meet Req
Network
Internet Broadband Connection Required Def Meet Req
im using an IBM think pad T41 2005 I think with XP service pack 3
This has nothing NOTHING to do with Brandon hes not even incharge of overseeing patches, he just relays info to the right people. Leave Branflakes Alone hehehehehe really should have uploaded that clip
I have no problems logging onto my NeverWinter account....what the deal manz?
I do not know how you see the thing now, but I actually find it almost insolent of Cryptic. For well over three days at least approximately 1000 people can not come into play and it was determined well written 550000 tickets. And what makes Cryptic: weekend. Something does not work.
I hope CRYPTIC can think of ne good excuse and I hope that they give out something as compensation.
Surely it can not really be that hard to make the patch from Thursday to reverse. So you need but only NEN backup from the day before or so and import finished.
CRYPTIC ALSO WHERE IS THE PROBLEM ......................
sorry german Translate with Google Translator
The German Text:
Hi @ All
Ich wei? ja nicht wie ihr die sache Mittlerweile sieht, aber ich finde es eigentlich schon fast unversch?mt von Cryptic. Seit gut drei Tagen k?nnen mindestens cirka 1000 Leute nicht ins Spiel und es wurden bestimmt gut 550000 Tickets geschrieben. Und was macht Cryptic: Wochenende. Sowas geht gar nicht.
Ich hoffe CRYPTIC l??t sich ne gute Entschuldigung einfallen und hoffe das sie mal was als Entsch?digung rausgeben.
Es kann doch eigentlich nicht so schwer sein, den Patch von Donnerstag wieder r?ckg?ngig zu machen. Da braucht man doch nur nen Backup vom Vortag oder so einspielen und fertig.
ALSO CRYPTIC WO IST DAS PROBLEM......................
Probably the problem can involve any question about the firmware of our equipment which came into conflict with the new patch data or for some other reason our patch is coming corrupted, or is corrupted in our machines. But in other words brings us to a software problem and not hardware itself.
Well, of course some are my ideas and I MAY BE WRONG, I am not an authority on the subject. We can only hope the team's cryptic fix the problem that we are already missing the crystaline event and dhilitium each day.
First Oct 3 patch attempt today at 7:30am
Desktop
Intel i7 920 2.67GHz
Asus HD7770 graphics
6GB memory
Does Not work
First Oct 3 patch attempt Oct 3
Dell Inspiron 9200 laptop
ati
intel pentium m 1.6GHz
2GB memory
So they're prejudice against us laptop users?:mad:
This also helps us all. And I say it this way:
After three days, you might come any time to make an accurate statement. And possibly say how far the work on the problem.
It comes but nothing. And that's what bothers me.
One would also first to take back the patch and can later work on the trouble. But no. Why. We are only a minority who have the problem and everyone else can play.
That's all I'd really like. Another reason I opted for monthly payments, instead of Lifetime is I believed it would help problems such as this. Sure in the long run, and I do want it to last in the long run, I'm paying more money but if they put the money to good use it wouldn't matter to me. Instead I get the feeling we are being ignored as they 'steal' money.
^Words that every player should keep in mind, especially whenever there's a problem with the game...