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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Crashing after todays patch 10-03-13 [Resolved! Welcome home!]

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Comments

  • mathewprime1mathewprime1 Member Posts: 103 Arc User
    edited October 2013
    banek8 wrote: »
    Same here, took 4 hours of waiting just for the game to crash in the same way ...

    And guys, I hear some borderline threatening things from some of you and I'm not feeling comfortable about that ... Now I don't know if such issues are regular, as I said I only started playing two weeks ago, but Brandon is probably not the one responsible for the changes that were made and messed up the game for us. If you want him to help us you gotta make him put pressure on those that can fix the problem rather than defend them with public relations rhetoric if you guys threaten and attack them ...

    Right. If we threat or curse at them it wont help any. I am being as patient as i can. I do hope they can fix this issue. come on Cryptic! you can do it! this issue NEEDS to be fixed!
    Fleet Admiral Mathew Prime.
  • richardevegarichardevega Member Posts: 234 Arc User
    edited October 2013
    banek8 wrote: »
    Same here, took 4 hours of waiting just for the game to crash in the same way ...

    And guys, I hear some borderline threatening things from some of you and I'm not feeling comfortable about that ... Now I don't know if such issues are regular, as I said I only started playing two weeks ago, but Brandon is probably not the one responsible for the changes that were made and messed up the game for us. If you want him to help us you gotta make him put pressure on those that can fix the problem rather than defend them with public relations rhetoric if you guys threaten and attack them ...

    Again, I'm new! For all I know they may deserve it and I'm playing the devil's advocate here lol ... As far as I'm concerned I'll let them prove their worth to me first, we all mess things up sometimes ...

    No Brandon is not the one responsible for this I know that never blamed him, but usually when they encounter a problem the bring the servers down for emergency patch/maintenance when something is wrong even if its on the same day as when the patch went live.

    I know they are trying to help but at this point we will be going into the weekend and still cant log in.

    And like I said a few post ago I tried to patch Redshirt a few minutes ago and still crashed same spot but the crash/dump file is writing this time so im waiting for it to finish sending
  • royalsovereignroyalsovereign Member Posts: 1,344 Arc User
    edited October 2013
    richardevega wrote: »
    ... usually when they encounter a problem the bring the servers down for emergency patch/maintenance when something is wrong even if its on the same day as when the patch went live.
    If it is affecting the majority of the playerbase, sure they'll do that. This doesn't seem to affect that many people. As I said earlier, my wife's laptop, which doesn't even meet minimum specs for the game, will run it without crashing. It's something specific to certain computers or perhaps certain hardware and/or drivers.
    "You Iconians just hung a vacancy sign on your asses and my foot's looking for a room!"
    --Red Annorax
  • halfpint71kyhalfpint71ky Member Posts: 127 Arc User
    edited October 2013
    i so agree... i'm happy some of the tips work for some... but for me i have done everything they asked of us anything short of a rebuild of my computer... so I'm a very ticked off paying member at the moment because as of yet, other than a few token be patient posts we're just getting ignored.... if it were site wide they would fix it I think... but we must not matterenough. They haven't done anything and it is due to the patch entirely I had never had any issues before!
    Proud Member of the Order of persistence, Chief of Investigations"Persistent Officer"since 11/12/13...:P 600 strong and growing...all phages, vidians, other outcasts welcome, note: all new members BYOC (bring your own chair) please and thank you! Five time winner in 1st and 2nd annual last 500 tied for top 2000 @halfpint71ky
  • richardevegarichardevega Member Posts: 234 Arc User
    edited October 2013
    well took almost an hour to write that dump file but finally submitted ticket number 26149811
  • jimbobbubbajimbobbubba Member Posts: 33 Arc User
    edited October 2013
    Did any one have the crystals from the old crystialine entitiy event from earlier in the year.......i am wondering if it had something to do with that. ok ati videocard????? amd 64 bit processor
  • richardevegarichardevega Member Posts: 234 Arc User
    edited October 2013
    jimbobbubba wrote: »
    Did any one have the crystals from the old crystialine entitiy event from earlier in the year.......i am wondering if it had something to do with that. ok ati videocard????? amd 64 bit processor

    Nope, but dont think it would be that not sure if they already put the new ship in or not but during the verify i think i saw a file with its name fly be the verification oh by that was on the Redshirt sever an hour ago tho
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited October 2013
    turned the on demand patching off. I'm not downloading 4 gb of that TRIBBLE, unless i'm sure it'll work
  • richardevegarichardevega Member Posts: 234 Arc User
    edited October 2013
    deaftravis05 wrote: »
    turned the on demand patching off. I'm not downloading 4 gb of that TRIBBLE, unless i'm sure it'll work

    Of? mines been checked since before LoR. Let me know if that works
  • dargalanddargaland Member Posts: 78 Arc User
    edited October 2013
    Tried as many combinations of options on the launcher as I could, still crashes. Removed the mentioned cache files, still crashes. Only solution....roll back the patch to the previous one. No one was having problems, yes? Fix the puppy then re-issue.


    Running WinXP SP3, AMDTurion 2Ghz, 1Gig ram, ATI Radeon Xpress 1100


    Worked fine before this update!
  • wag33z1wag33z1 Member Posts: 3 Arc User
    edited October 2013
    (Emachine)

    -2.5 gig dual core Pentium
    -2 gig DDR3 ram
    -128 ATI Radion X1050
    -Vista Home OS

    GAME WILL NOT LOAD SINCE 10-03-2013 PATCH
    ~This game has always run well for me just a few glitches in content from time to time.

    10-03-2013 patch = FAIL
  • richardevegarichardevega Member Posts: 234 Arc User
    edited October 2013
    dargaland wrote: »
    Tried as many combinations of options on the launcher as I could, still crashes. Removed the mentioned cache files, still crashes. Only solution....roll back the patch to the previous one. No one was having problems, yes? Fix the puppy then re-issue.


    Running WinXP SP3, AMDTurion 2Ghz, 1Gig ram, ATI Radeon Xpress 1100


    Worked fine before this update!

    Yep thats what I posted and still Stan by it a few hrs ago roll it back to before yesterday's patch since no one was having problems with it and figure out what went wrong with it and re release it.
  • barondeltabarondelta Member Posts: 13 Arc User
    edited October 2013
    I can?t help wondering if this is related to ATI video cards... I feel like they?ve been mentioned a lot in people?s posts up to now. Is this happening to anyone who -isn?t- using an ATI Radeon card?

    This problem -does- occur for me on my computer that uses a Radeon X1600, but not on the one that uses a Nvidia card...
  • jimbobbubbajimbobbubba Member Posts: 33 Arc User
    edited October 2013
    amd turion 64 2ghz. windows 7 64 bit. 3 gig ram, ati radeon express 1150
  • miirikmiirik Member Posts: 483 Arc User
    edited October 2013
    download patch, now everything's gone to hell :\

    and it's ONLY this game, this is the only one i'm having problems with. And it seems to be the same as everyone else.

    slow character select loading

    as soon as I enter a map, SERVER NOT RESPONDING

    DISCONNECTED FROM SERVER

    LITERALLY cannot play right now, have been trying all damn day too
  • wanderernotlostwanderernotlost Member Posts: 192 Arc User
    edited October 2013
    Launcher Version: CL_2013_09_27_12_05 listed on engage screen. Still using vista with 4gb ram
    [SIGPIC][/SIGPIC]


    SPACE, THE PRISON OF INFINITY, THE LOST FRONTIER
  • nekomimimode2nekomimimode2 Member Posts: 5 Arc User
    edited October 2013
    so I still crash at 70% loading screen.

    Is it possible that the gameclient is not receiving the login information from the launcher?
  • halfpint71kyhalfpint71ky Member Posts: 127 Arc User
    edited October 2013
    Totally agree... remove the patch fix the glitch and try again... I know that is selective systems for whatever reason... and i am sure there is a common denominator... but we do not have the resources to figure out exactly which thing we all have in common that is causing it. Best case scenario is to take out what we know must have created the problem.. 10/3/2013 patch.

    also am wonder since its been over 38 hours since i was last on can i just wait 2 more hours and they will give the 22 shards I would have gotten if not for the patch causing me to miss them? lol... jk just pleae please please fix it guys!

    win xp sp3 8gb RAM, raedon vid X300 I think.
    Proud Member of the Order of persistence, Chief of Investigations"Persistent Officer"since 11/12/13...:P 600 strong and growing...all phages, vidians, other outcasts welcome, note: all new members BYOC (bring your own chair) please and thank you! Five time winner in 1st and 2nd annual last 500 tied for top 2000 @halfpint71ky
  • halfpint71kyhalfpint71ky Member Posts: 127 Arc User
    edited October 2013
    By Jove you just might be onto something with the ati Raedon card.... Brilliant any and all who are having the problem that can look in system information display. should be able to see if that is what they are running might be it actually, because my friend just told me he is in and he has G force. mine is a decent enuff card but older Radeon x300 series....
    Proud Member of the Order of persistence, Chief of Investigations"Persistent Officer"since 11/12/13...:P 600 strong and growing...all phages, vidians, other outcasts welcome, note: all new members BYOC (bring your own chair) please and thank you! Five time winner in 1st and 2nd annual last 500 tied for top 2000 @halfpint71ky
  • richardevegarichardevega Member Posts: 234 Arc User
    edited October 2013
    Windows Vista Home Premium
    Ram 2 GB
    processor Intel(R) Core(TM)2 CPU 6320 @1.86GHz

    what ever that means not sure if thats the right info. And yes its a bit old but ran the game just fine before this patch. If it cant be fix plz roll back and find out what is causing the trouble plz
  • kojirohellfirekojirohellfire Member Posts: 1,606 Arc User
    edited October 2013
    I couldn't get the game to start. It timed out during the Cryptic loading screen. I wound up playing Champions instead today.
  • richardevegarichardevega Member Posts: 234 Arc User
    edited October 2013
    kojirohellfire wrote: »
    I couldn't get the game to start. It timed out during the Cryptic loading screen. I wound up playing Champions instead today.

    Welcome to the club.
  • gavroche12gavroche12 Member Posts: 0 Arc User
    edited October 2013
    yea i cant get past character loading screen, was playing fine, then just crashed (with no crash report either). Now can load to char select screen, but when i try both safe mode, and normal mode after it gets to around 45 or so, game freezes, and i have to force quit it from task manager, oh well will try again tomorrow, hopefully it will be fixed by then.
  • turbomagnusturbomagnus Member Posts: 3,479 Arc User
    edited October 2013
    What would it be listed under? "Display Adapter"?

    Mine's coming up as an Intel GMA950, 945 GM, something like that...
    "If you can't take a little bloody nose, maybe you ought to go back home and crawl under your bed. It's not safe out here. It's wondrous, with treasures to satiate desires both subtle and gross; but it's not for the timid." -- Q, TNG: "Q-Who?"
    ^Words that every player should keep in mind, especially whenever there's a problem with the game...
  • halfpint71kyhalfpint71ky Member Posts: 127 Arc User
    edited October 2013
    i found out what card i had bringing up all programs then accesorieies find and bring up system information hit the plus by components then click display might be a few references to it but mine was in the first few lines of info.
    Proud Member of the Order of persistence, Chief of Investigations"Persistent Officer"since 11/12/13...:P 600 strong and growing...all phages, vidians, other outcasts welcome, note: all new members BYOC (bring your own chair) please and thank you! Five time winner in 1st and 2nd annual last 500 tied for top 2000 @halfpint71ky
  • wanderernotlostwanderernotlost Member Posts: 192 Arc User
    edited October 2013
    Display Devices
    Card name: Intel(R) G33/G31 Express Chipset Family
    Manufacturer: Intel Corporation
    Chip type: Intel(R) GMA 3100
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_29C2&SUBSYS_020D1028&REV_02
    Display Memory: 286 MB
    Dedicated Memory: 0 MB
    Shared Memory: 286 MB
    Current Mode: 1280 x 768 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: igdumd64.dll
    Driver Version: 7.15.0010.1666 (English)
    DDI Version: 9Ex
    BGRA Supported: Yes
    Driver Attributes: Final Retail
    Driver Date/Size: 2/26/2009 12:46:40, 5541888 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-6A82-11CF-1A75-0722A2C2CA35}
    Vendor ID: 0x8086
    Device ID: 0x29C2
    SubSys ID: 0x020D1028
    Revision ID: 0x0002
    Revision ID: 0x0002
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
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    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
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    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    [SIGPIC][/SIGPIC]


    SPACE, THE PRISON OF INFINITY, THE LOST FRONTIER
  • axeldaxaxeldax Member Posts: 8 Arc User
    edited October 2013
    I have also an old Radeon video card X600, which was working perfectly before ...

    +

    Windows XP SP3
    3 GO RAM
  • susanudansusanudan Member Posts: 2 Arc User
    edited October 2013
    why no one from STO is giving an answer to this problem ?? Cant a moderator can at least lie to us that the problem will be solved soon??
  • janeway102janeway102 Member Posts: 13 Arc User
    edited October 2013
    I'm affected by this as well. Haven't been able to log in since patch. Hope there is an extension or some compensation given in regard to the cystalline event.
  • tamerethtamereth Member Posts: 40 Arc User
    edited October 2013
    So today it's working?

    I haven't changed anything, PC hasn't done any updates or anything. I assume whatever the issue was must have been at cryptics end.
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