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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Reports of "Sever not Responding" & Lag [UPDATE: Results of investigation, post #170]

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Comments

  • aliengmraliengmr Member Posts: 0 Arc User
    edited June 2013
    I've had the same issues. On all characters.

    Disconnects and major lag. It started about 20 hours ago and its almost unplayable.

    Slightly concerned that not very many are having the same issues.
  • blacksouleternalblacksouleternal Member Posts: 0 Arc User
    edited June 2013
    Heh didn't see this thread before I made one about the same issue. Yes experiencing a lot of disconnects and server not responding, and a lot of failed login attempts, as well as freeze frame lag followed by fast forward and all sorts of other anomalies heh if only we could get some particle traces from said anomalies would be in business ; )
  • jdskjflkjdfklsjfjdskjflkjdfklsjf Member Posts: 63 Arc User
    edited June 2013
    Disconnected every 2-5 min for the last 2 days It comes and goes Sometimes i can go for a few hours then bang SERVER NOT RESPONDING over and over.Glad im not alone At least i know now its not my ISP.
  • cpl200cpl200 Member Posts: 1 Arc User
    edited June 2013
    I have been trying to log on and play the game for 4 hours now, every time I manage to log in I get a sever not responding message followed by that countdown. I have waited till the counter was at 150 before I shutdown and tried it again and again, I love STO i'm very addicted to the game as i'm sure a lot of other people are too but ever sense LOR came out there have been to many bugs and it seems with every patch they add to fix one more seem to pop up so I ask who else has had these problems lately?
  • jdskjflkjdfklsjfjdskjflkjdfklsjf Member Posts: 63 Arc User
    edited June 2013
    DITTO!! Same as above!!
  • ask4spock1ask4spock1 Member Posts: 135 Arc User
    edited June 2013
    pwebranflakes wrote: »
    Hi Captains,

    Thanks for the reports. Based on what we can see with the network, all appears well for STO; however, it seems that a few of you are experiencing some issue. So that our engineers can get more information, please reply and post your location, Internet Service Provider and a tracert result pointing to: patchserver.crypticstudios.com

    Instructions for running a tracert: http://sto-forum.perfectworld.com/showthread.php?t=225155

    Please also post results from a Nettest (make sure to remove reference to your local IP in the post). Instructions here: http://sto-forum.perfectworld.com/showthread.php?t=225155

    If your tracert and nettest results come back with optimal results based on the instructions and information linked above, please reply to this thread with the following items as you experience the lag in-game:

    • Type the following commands in the chat bar:
      • /netgraph 1
      • /nettiminggraph 1
        • Pass along a screenshot of the above using the following command in the chat bar: /screenshot_ui_jpg
    • The name of specific character that experienced the latency during the time the screenshot above was taken (no need to post an @handle, just character name)
    • The ship class that the named character was flying during the time the screenshot above was taken (or mention if this was on ground and not space, or both)
    • The time the screenshot above was taken (please be as accurate as possible)
    • The Map name and objective step you were on when the latency occurred and when the screenshot was taken

    You can then type /netgraph 0 and /nettiminggraph 0 to turn off the above graphs.

    If you'd like to help but you don't feel comfortable making a reply to this thread, please send me a forum PM.

    I'll pass these along. Thanks!

    Cheers,

    Brandon =/\=

    My findings:


    * Character: Kurr
    * Fleet Excelsior
    * 6/11/13: 9:30 AM
    * Crystalline entity

    * Century Link Internet provider

    6/11/13 10:10 am
    DS9
    http://s1068.photobucket.com/user/ask4spock9/media/screenshot_2013-06-11-09-30-59.jpg.html

    http://s1068.photobucket.com/user/ask4spock9/media/screenshot_2013-06-11-10-10-39.jpg.html


    **** This one has over 109 seconds of server not responding:

    http://s1068.photobucket.com/user/ask4spock9/media/screenshot_2013-06-11-10-13-12.jpg.html




    Tracing route to patchserver.crypticstudios.com
    over a maximum of 30 hops:

    1 <1 ms 1 ms 1 ms 192.168.0.1
    2 17 ms 17 ms 17 ms 184.99.64.199
    3 18 ms 17 ms 17 ms 184-99-65-49.boid.qwest.net [184.99.65.49]
    4 31 ms 80 ms 31 ms sea-brdr-02.inet.qwest.net [67.14.41.18]
    5 79 ms 58 ms 30 ms 208.173.49.93
    6 32 ms 33 ms 32 ms msr1-te-0-5-1-0.sea.savvis.net [206.28.98.174]
    7 70 ms 69 ms 70 ms cr1-te-0-5-0-2.den.savvis.net [206.28.96.185]
    8 77 ms 88 ms 89 ms cr2-tengig-0-7-0-0.chicago.savvis.net [204.70.19
    6.246]
    9 98 ms 97 ms 97 ms cr2-ten-0-13-0-0.nyr.savvis.net [204.70.200.77]

    10 102 ms 97 ms 97 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

    11 104 ms 106 ms 105 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    12 101 ms 101 ms 101 ms 206.28.97.137
    13 99 ms 101 ms 99 ms internap.Boston.savvis.net [208.172.51.230]
    14 103 ms 101 ms 101 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    15 109 ms 106 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    16 102 ms 103 ms 102 ms 208.95.185.41

    Trace complete.


    contacting nettest server..

    Ping: 100.0 msec
    Port: 80: 291 KB/sec 12 KB/sec 319 KB/sec 500
    Port: 80: 417 KB/sec 19 KB/sec 457 KB/sec 500
    Port: 443: 20 KB/sec 2 KB/sec 29 KB/sec 500
    Port: 443: 18 KB/sec 2 KB/sec 23 KB/sec 500
    Port: 7255: 335 KB/sec 16 KB/sec 362 KB/sec 500
    Port: 7255: 443 KB/sec 17 KB/sec 471 KB/sec 500
    Port: 7003: 413 KB/sec 19 KB/sec 446 KB/sec 500
    Port: 7003: 439 KB/sec 17 KB/sec 468 KB/sec 500
    Port: 7202: 15 KB/sec 2 KB/sec 21 KB/sec 500
    Port: 7202: 7 KB/sec 2 KB/sec 19 KB/sec 500
    Port: 7499: 349 KB/sec 14 KB/sec 375 KB/sec 500
    Port: 7499: 442 KB/sec 17 KB/sec 471 KB/sec 500
    Port: 80: 7 KB/sec 1 KB/sec 11 KB/sec 500
    Idle NIC bandwidth Send: 1 KB/sec Recv: 7 KB/sec
    hit return to exit
  • entnx01entnx01 Member Posts: 549 Arc User
    edited June 2013
    I'm trying to look at the nettiminggraph and was wondering if someone could post a screenshot of what a good graph should look like. I don't want to report anything that seems ordinary.
  • ask4spock1ask4spock1 Member Posts: 135 Arc User
    edited June 2013
    I've already submitted my lag reports from earlier.

    I've re-installed the game; re-newed my IP address; rebooted my modem and still nothing works


    Please get this thing fixed or LOOSE A 1214 Day Lifetimer for GOOD!!!!!!!!!!!!!!!



    :mad:
  • khazimirkhazimir Member Posts: 0 Arc User
    edited June 2013
    Just wondering, what Service Provider to all of you have? I have Century Link and I know one of the posters up above stated they have Century Link. Wondering if it's not all on Century Link's part if more have them for an ISP.
  • plasticcenturionplasticcenturion Member Posts: 22 Arc User
    edited June 2013
    Location: Arizona

    Service Provider: Century Link

    Here's my tracert and nettest:

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 2 ms 1 ms personal ip address
    2 25 ms 25 ms 25 ms tcso-dsl-gw26.tcso.qwest.net [75.160.240.26]
    3 25 ms 24 ms 76 ms tcso-agw1.inet.qwest.net [75.160.241.201]
    4 37 ms 38 ms 38 ms lap-brdr-03.inet.qwest.net [67.14.22.78]
    5 38 ms 38 ms 37 ms 63-235-40-86.dia.static.qwest.net [63.235.40.86]

    6 39 ms 39 ms 39 ms cr1-tengig-0-5-0-0.lay.savvis.net [204.70.198.5]

    7 102 ms 115 ms 103 ms cr2-bundle-pos-1.newyork.savvis.net [204.70.197.
    34]
    8 135 ms 102 ms 102 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

    9 108 ms 110 ms 109 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    10 107 ms 108 ms 107 ms 206.28.97.137
    11 108 ms 108 ms 108 ms internap.Boston.savvis.net [208.172.51.230]
    12 114 ms 107 ms 112 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    13 117 ms 109 ms 108 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    14 108 ms 108 ms 108 ms 208.95.185.41

    Trace complete.


    Ping: 107.2 msec
    Port: 80: 583 KB/sec 20 KB/sec 615 KB/sec 500
    Port: 80: 584 KB/sec 21 KB/sec 616 KB/sec 500
    Port: 443: 7 KB/sec 0 KB/sec 7 KB/sec 500
    Port: 443: 19 KB/sec 1 KB/sec 21 KB/sec 500
    Port: 7255: 545 KB/sec 19 KB/sec 575 KB/sec 500
    Port: 7255: 567 KB/sec 19 KB/sec 598 KB/sec 500
    Port: 7003: 589 KB/sec 21 KB/sec 621 KB/sec 500
    Port: 7003: 582 KB/sec 21 KB/sec 614 KB/sec 500
    Port: 7202: 584 KB/sec 20 KB/sec 617 KB/sec 500
    Port: 7202: 579 KB/sec 20 KB/sec 611 KB/sec 500
    Port: 7499: 577 KB/sec 20 KB/sec 608 KB/sec 500
    Port: 7499: 546 KB/sec 19 KB/sec 576 KB/sec 500
    Port: 80: 575 KB/sec 20 KB/sec 607 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit
  • khazimirkhazimir Member Posts: 0 Arc User
    edited June 2013
    ask4spock1 wrote: »
    I've already submitted my lag reports from earlier.

    I've re-installed the game; re-newed my IP address; rebooted my modem and still nothing works


    Please get this thing fixed or LOOSE A 1214 Day Lifetimer for GOOD!!!!!!!!!!!!!!!



    :mad:

    Calm down. Seems as if those of us having issues have one common denominator in this whole mess, Century Link. I've read reports that they've been having core router problems. I have a very good idea that they are the ones behind it all.
  • jdskjflkjdfklsjfjdskjflkjdfklsjf Member Posts: 63 Arc User
    edited June 2013
    khazimir wrote: »
    Calm down. Seems as if those of us having issues have one common denominator in this whole mess, Century Link. I've read reports that they've been having core router problems. I have a very good idea that they are the ones behind it all.

    I am connected to Century Stink also.Think you may be right.
  • wraithdogwraithdog Member Posts: 5 Arc User
    edited June 2013
    jdskjflkjdfklsjf wrote: »
    I am connected to Century Stink also.Think you may be right.
    Location: Kentucky
    Provider: Verizon Wireless 4G/LTE

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 68 ms 63 ms 62 ms 49.sub-66-174-55.myvzw.com [66.174.55.49]
    2 82 ms 73 ms 71 ms 50.sub-69-83-87.myvzw.com [69.83.87.50]
    3 79 ms 66 ms 58 ms 113.sub-69-83-87.myvzw.com [69.83.87.113]
    4 78 ms 66 ms 59 ms 194.sub-69-83-87.myvzw.com [69.83.87.194]
    5 80 ms 71 ms 59 ms 28.sub-69-83-65.myvzw.com [69.83.65.28]
    6 82 ms 76 ms 74 ms 25.sub-69-83-65.myvzw.com [69.83.65.25]
    7 78 ms 73 ms 73 ms 65.201.208.201
    8 80 ms 91 ms 72 ms 0.xe-7-0-0.XT3.CHI4.ALTER.NET [152.63.70.41]
    9 104 ms 91 ms 99 ms 0.ge-4-0-0.XL3.BOS4.ALTER.NET [152.63.17.30]
    10 105 ms 108 ms 84 ms 0.xe-10-1-0.GW15.BOS4.ALTER.NET [152.63.21.38]
    11 100 ms 99 ms 94 ms internap-gw.customer.alter.net [152.179.134.214]

    12 98 ms 86 ms 93 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    13 173 ms 166 ms 159 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    14 172 ms * * 208.95.185.41
    15 169 ms 165 ms * 208.95.185.41
    16 170 ms * 167 ms 208.95.185.41

    Trace complete.

    It appears to not be isolated to just Century Link.
  • jdskjflkjdfklsjfjdskjflkjdfklsjf Member Posts: 63 Arc User
    edited June 2013
    wraithdog wrote: »
    Location: Kentucky
    Provider: Verizon Wireless 4G/LTE



    It appears to not be isolated to just Century Link.

    Hmm dont take my word for it, Google "Centurylink Sucks"
  • wraithdogwraithdog Member Posts: 5 Arc User
    edited June 2013
    Oh I don't doubt it. I've seen my fair share of suck ISPs :)

    It seems as soon as our packets hit "perfectworldent-4.border11.bsn.pnap.net", pings triple and half the packets get lost in some black hole.
  • khazimirkhazimir Member Posts: 0 Arc User
    edited June 2013
    Regardless of who's at fault here, I'm done. I can't play the game that I love with these issues. Which is sad as I just went Gold this past weekend. Cryptic obviously doesn't care otherwise all the lag and rubberbanding wouldn't be happening. They obviously don't care as they've shown that they don't care to do upgrades to their system, launch of LoR proved that. I don't know what happened to the Cryptic I used to know, the Cryptic that ran City of Heroes back in the day, but this is a farce anymore.

    I'm not writing this in an rage-induced rant either. This is the honest truth. I'm perfectly calm, almost TOO calm. I've just given up.

    Peace to you all.
  • jdskjflkjdfklsjfjdskjflkjdfklsjf Member Posts: 63 Arc User
    edited June 2013
    Can i have your stuff ?
  • wraithdogwraithdog Member Posts: 5 Arc User
    edited June 2013
    jdskjflkjdfklsjf wrote: »
    Can i have your stuff ?

    Doh...beat me to it :P
  • ask4spock1ask4spock1 Member Posts: 135 Arc User
    edited June 2013
    180 seconds Server not Responding while changing maps for Colony Invasion then the game crashed.


    Error Ticket Number# 14178649


    :mad:
  • martakurillmartakurill Member Posts: 456 Arc User
    edited June 2013
    I'm glad this issue has been getting attention. I've been rubberbanding mysteriously for about two week. Things will be going fine for a while and then just....boooooooooooing.

    ISP: Cablevision / Optimum
    Location: NJ

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms router [192.168.1.1]
    2 8 ms 6 ms 7 ms 10.240.162.29
    3 8 ms 8 ms 12 ms 67.59.226.45
    4 10 ms 9 ms 8 ms rtr4-ge1-8.mhe.prnynj.cv.net [67.83.244.5]
    5 9 ms 10 ms 9 ms 64.15.7.253
    6 12 ms 10 ms 9 ms 64.15.1.89
    7 * * * Request timed out.
    8 9 ms 10 ms 11 ms te0-6-0-4.ccr21.jfk02.atlas.cogentco.com [154.54.47.1]
    9 16 ms 15 ms 14 ms te0-2-0-1.ccr21.bos01.atlas.cogentco.com [154.54.44.10]
    10 17 ms 17 ms 16 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    11 27 ms 17 ms 17 ms 38.111.40.114
    12 15 ms 16 ms 15 ms 208.95.185.41

    Trace complete.

    contacting nettest server..
    Local IP: 68.198.172.69
    Ping: 16.8 msec
    Port: 80: 860 KB/sec 28 KB/sec 916 KB/sec 500
    Port: 80: 1774 KB/sec 50 KB/sec 1895 KB/sec 500
    Port: 443: 1729 KB/sec 49 KB/sec 1846 KB/sec 500
    Port: 443: 1744 KB/sec 55 KB/sec 1879 KB/sec 500
    Port: 7255: 1793 KB/sec 53 KB/sec 1919 KB/sec 500
    Port: 7255: 941 KB/sec 32 KB/sec 1007 KB/sec 500
    Port: 7003: 1715 KB/sec 59 KB/sec 1845 KB/sec 500
    Port: 7003: 1753 KB/sec 54 KB/sec 1880 KB/sec 500
    Port: 7202: 1723 KB/sec 54 KB/sec 1849 KB/sec 500
    Port: 7202: 1698 KB/sec 58 KB/sec 1828 KB/sec 500
    Port: 7499: 1582 KB/sec 48 KB/sec 1693 KB/sec 500
    Port: 7499: 967 KB/sec 41 KB/sec 1041 KB/sec 500
    Port: 80: 1648 KB/sec 49 KB/sec 1766 KB/sec 500
    Idle NIC bandwidth Send: 2 KB/sec Recv: 1 KB/sec
    hit return to exit

    Some other info:

    Ship: Fleet Assault Cruiser Refit
    Character: Marta
    Location: Pretty much anywhere. Mostly space maps, but that just may be because that's what I play.

    Also: I seem to be able to trigger rubber-banding on demand by either sustaining full impulse for a while, dropping out of full impulse, hitting quantum slipstream, or pulling sharp turns. Not every single time I think, but these seem to be the most common instances under which this occurs.

    Let me know if you need any more data from me.
  • ask4spock1ask4spock1 Member Posts: 135 Arc User
    edited June 2013
    http://i1068.photobucket.com/albums/u445/ask4spock9/screenshot_2013-06-11-12-22-33.jpg


    This was after running around DS9 rubber-banding and running into the walls 8 times
  • unicornsnidgetunicornsnidget Member Posts: 0 Arc User
    edited June 2013
    Same here, and when I do get in, I get the craziest lags today, then kicked out
  • sanelynutzsanelynutz Member Posts: 1 Arc User
    edited June 2013
    I'm just gonna say, I started playing this game 2 weeks ago, and am looking for a game to spend money in. All of these server issues I've been having, is making me start to doubt whether or not I want to spend ANY money here.
  • jdskjflkjdfklsjfjdskjflkjdfklsjf Member Posts: 63 Arc User
    edited June 2013
    Things have gone from bad to worse.
    Every time i try to log in now it takes 3 minutes to get thru patch screen Then 2 minutes to see character appear which appears at first to be the wrong character and then 2 minutes to get DISCONNECTED FOR UNKNOWN REASON.
  • brenvbrenv Member Posts: 12 Arc User
    edited June 2013
    I am also having this same problem, some zones seem to be worse than others. interface also moves very slow. Character select screen seems to take a long time to gather character information.
  • kamarrkamarr Member Posts: 0 Arc User
    edited June 2013
    well the /netgraph 1 command got me
    ping: 200
    send: 31 (31 unpacked)
    Recv: 576159 (3341325 unpacked)


    my issue screen taken 11:35am pdt June 11 in taw dewa sectior and doing nothing

    btw happaning on all my accounts this one on screen jerlesh@malsher

    1 <1 ms <1 ms <1 ms
    2 1 ms 1 ms 1 ms
    3 72 ms 69 ms 69 ms
    4 71 ms 70 ms 71 ms
    5 75 ms 77 ms 80 ms sea-brdr-02.inet.qwest.net [67.14.41.18]
    6 79 ms 77 ms 77 ms 208.173.49.93
    7 76 ms 82 ms 81 ms msr1-te-0-5-1-0.sea.savvis.net [206.28.98.174]
    8 148 ms 152 ms 148 ms cr1-te-0-5-0-2.den.savvis.net [206.28.96.185]
    9 132 ms 131 ms 134 ms cr1-ten-0-4-0-1.chd.savvis.net [204.70.192.134]
    10 157 ms 165 ms 154 ms cr2-ten-0-13-0-0.nyr.savvis.net [204.70.200.77]
    11 157 ms 157 ms 153 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]
    12 162 ms 168 ms 165 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    13 164 ms 163 ms 165 ms 206.28.97.137
    14 158 ms 158 ms 162 ms internap.Boston.savvis.net [208.172.51.230]
    15 158 ms 157 ms 157 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    16 167 ms 160 ms 160 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    17 163 ms 160 ms 161 ms patchserver.crypticstudios.com [208.95.185.41]
  • blacksouleternalblacksouleternal Member Posts: 0 Arc User
    edited June 2013
    Game has become almost unplayable today , maybe 10 minutes of play time in a hour between the crashing and freezing and crashing some more. Guess its time to throw on some netflix and watch a few episodes :P
  • sindoreyesindoreye Member Posts: 0 Arc User
    edited June 2013
    This lag has been going on for me now for a solid 24 hours. The server ping spikes are all over the place. from 200 to 50,000. Server not responding, disconnects, rubber banding. I thought it was my connection as well, so i tried 3 others....same issue. Just purchased the lifetime sub... probably should have stayed free to play. But hey, they got my money now, why should they care if the game is unplayable.:mad:
  • blacksouleternalblacksouleternal Member Posts: 0 Arc User
    edited June 2013
    Just spent over an hour attempting a PvE , getting crashed out near the end coming back in and finding myself with another group starting over third time it dropped me in space dock, no marks no nothing :( oh well.
  • ianj2ianj2 Member Posts: 0 Arc User
    edited June 2013
    I was beginning to think i was the only one having issues staying connected.
This discussion has been closed.