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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Reports of "Sever not Responding" & Lag [UPDATE: Results of investigation, post #170]

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Comments

  • kozmo403kozmo403 Member Posts: 0 Arc User
    edited July 2013
    And just for giggles (I'm assuming echo responses are disabled based on the ping test):

    C:\Users\datguy>ping patchserver.crypticstudios.com

    Pinging patchserver.crypticstudios.com [208.95.185.41] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 208.95.185.41:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\datguy>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 16 ms 14 ms 18 ms cpe-024-211-248-001.nc.res.rr.com [24.211.248.1]

    2 658 ms 987 ms 791 ms cpe-024-211-248-001.nc.res.rr.com [24.211.248.1]

    3 12 ms 11 ms 12 ms xe-1-2-2.rlghnca-rtr1.nc.rr.com [66.26.45.113]
    4 11 ms 14 ms 14 ms ae19.rlghncpop-rtr1.southeast.rr.com [24.93.64.0
    ]
    5 63 ms 21 ms 23 ms 107.14.19.44
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * 99 ms 79 ms te0-2-0-4.mpd22.dca01.atlas.cogentco.com [154.54
    .5.41]
    9 34 ms 34 ms 36 ms te0-7-0-5.mpd22.jfk02.atlas.cogentco.com [154.54
    .41.30]
    10 47 ms 66 ms 39 ms te0-6-0-5.ccr22.bos01.atlas.cogentco.com [154.54
    .44.26]
    11 33 ms 34 ms 36 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    12 48 ms 36 ms 35 ms 38.111.40.114
    13 33 ms 34 ms 34 ms 208.95.185.41

    Trace complete.
  • torsten1009torsten1009 Member Posts: 454 Arc User
    edited July 2013
    Ok, I ran a few tracerts:
    C:\Users\Torsten>tracert patchserver.crypticstudios.com

    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41] ?ber maximal
    30 Abschnitte:

    1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
    2 47 ms 37 ms 40 ms 10.218.0.4
    3 42 ms 36 ms 41 ms 10.218.0.10
    4 31 ms 38 ms 48 ms 10.218.1.60
    5 46 ms 48 ms 38 ms 10.218.1.34
    6 48 ms 57 ms 40 ms 10.218.1.148
    7 50 ms 40 ms 38 ms 10.218.1.138
    8 46 ms 40 ms 39 ms 92.79.230.65
    9 61 ms 46 ms 48 ms 92.79.213.130
    10 48 ms 48 ms 39 ms xe-1-2-0.mpr1.fra4.de.above.net [80.81.194.26]
    11 51 ms 49 ms 48 ms xe-3-1-0.mpr2.ams5.nl.above.net [64.125.24.102]

    12 167 ms 159 ms 159 ms xe-0-2-0.cr2.lga5.us.above.net [64.125.27.185]
    13 158 ms 159 ms 159 ms xe-7-3-0.cr1.lga5.us.above.net [64.125.22.169]
    14 155 ms 159 ms 199 ms xe-1-1-0.mpr3.bos2.us.above.net [64.125.25.41]
    15 158 ms 159 ms 159 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [20
    8.184.110.70]
    16 158 ms 159 ms 159 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    17 157 ms 159 ms 159 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    18 158 ms 159 ms 159 ms 208.95.185.41

    Ablaufverfolgung beendet.
    C:\Users\Torsten>tracert us1.proxy.crypticstudios.com

    Routenverfolgung zu us1.proxy.crypticstudios.com [208.95.184.152] ?ber maximal 3
    0 Abschnitte:

    1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
    2 37 ms 28 ms 32 ms 10.218.0.4
    3 49 ms 40 ms 38 ms 10.218.0.10
    4 47 ms 31 ms 46 ms 10.218.1.60
    5 39 ms 38 ms 40 ms 10.218.1.34
    6 48 ms 40 ms 39 ms 10.218.1.148
    7 48 ms 49 ms 41 ms 10.218.1.138
    8 48 ms 40 ms 38 ms 92.79.230.65
    9 72 ms 55 ms 63 ms 92.79.213.130
    10 66 ms 51 ms 49 ms xe-1-2-0.mpr1.fra4.de.above.net [80.81.194.26]
    11 89 ms 54 ms 49 ms xe-3-1-0.mpr2.ams5.nl.above.net [64.125.24.102]

    12 155 ms 159 ms 199 ms xe-0-2-0.cr2.lga5.us.above.net [64.125.27.185]
    13 198 ms 159 ms 152 ms xe-7-3-0.cr1.lga5.us.above.net [64.125.22.169]
    14 158 ms 159 ms 159 ms xe-1-1-0.mpr3.bos2.us.above.net [64.125.25.41]
    15 158 ms 159 ms 159 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [20
    8.184.110.70]
    16 157 ms 159 ms 159 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    17 157 ms 159 ms 159 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    18 157 ms 159 ms 159 ms us1.proxy.crypticstudios.com [208.95.184.152]

    Ablaufverfolgung beendet.

    These 2 were fine, but the EU-Proxy seems to have more problems:
    C:\Users\Torsten>tracert eu2.proxy.crypticstudios.com

    Routenverfolgung zu eu2.proxy.crypticstudios.com [79.125.26.110] ?ber maximal 30
    Abschnitte:

    1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
    2 37 ms 38 ms 38 ms 10.218.0.4
    3 46 ms 32 ms 40 ms 10.218.0.2
    4 52 ms 49 ms 55 ms 10.218.1.60
    5 61 ms 61 ms 51 ms 10.218.1.34
    6 41 ms 39 ms 39 ms 10.218.1.148
    7 48 ms 41 ms 38 ms 10.218.1.138
    8 38 ms 38 ms 47 ms 92.79.230.65
    9 53 ms 58 ms 48 ms 188.111.129.26
    10 59 ms 51 ms 50 ms amsix01-ams1.amazon.com [195.69.146.100]
    11 64 ms 65 ms 83 ms 178.236.3.37
    12 62 ms 57 ms 61 ms 178.236.3.45
    13 75 ms 67 ms 70 ms 178.236.3.124
    14 72 ms 62 ms 66 ms 178.236.3.128
    15 79 ms 124 ms 71 ms 178.236.0.75
    16 69 ms 68 ms 69 ms 178.236.0.58
    17 74 ms 61 ms 60 ms ec2-79-125-0-77.eu-west-1.compute.amazonaws.com
    [79.125.0.77]
    18 * * * Zeit?berschreitung der Anforderung.
    19 * * * Zeit?berschreitung der Anforderung.
    20 70 ms 69 ms 61 ms ec2-79-125-26-110.eu-west-1.compute.amazonaws.co
    m [79.125.26.110]

    Ablaufverfolgung beendet.

    Could you try to get that proxy working again? You should know the following about my connection: Location Germany, Provider Vodafone (LTE).
    [SIGPIC][/SIGPIC]
    If Star Trek Online was an Open-Source (GPL) Game, we would have a low-grind fork.
  • lordkratos1974lordkratos1974 Member Posts: 0 Arc User
    edited July 2013
    kozmo403 wrote: »
    I'm also experiencing this. Also seeing random disconnects when I attempt to beam down to a station/planet during a mission and rubber band lag. I think there are some other issues, but it's late and I can't recall them. This seems to have been going on since the last patch.

    I'm also seeing similar issues with trace routes to the US proxy, though my connection was more stable for a bit when I switched to the proxy. Played for about an hour on that connection and things went to pot again.

    It's not my connection at this point as everything else I'm doing is working as expected. Speedtest.net and Pingtest.net return good results as well.

    same here. disconnects every time transitioning to a new map. some times cant move or warp out. i can type to my fleet mates but thats it. i even tried logging out, didnt work either. its been constant disconnects since around the 4th of july.
  • lordkratos1974lordkratos1974 Member Posts: 0 Arc User
    edited July 2013
    ok. did a test. see what you guys think. Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Lord Kratos>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 29 ms 29 ms 14 ms 24.100.158.1
    2 12 ms 11 ms 11 ms network-065-025-138-069.kyn.rr.com [65.25.138.69
    ]
    3 14 ms 12 ms 12 ms gig7-1.smrtkyen-ccr01.midwest.rr.com [65.29.12.2
    ]
    4 17 ms 15 ms 14 ms ae5-3205.bereky-mx41.natcky.rr.com [173.197.155.
    233]
    5 14 ms 15 ms 15 ms ae10.rcmdky-mx41.natcky.rr.com [65.28.199.105]
    6 29 ms 31 ms 31 ms network-065-189-140-170.mwrtn.rr.com [65.189.140
    .170]
    7 40 ms 38 ms 39 ms ae10-0.cr0.dca20.tbone.rr.com [107.14.19.14]
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * 51 ms 51 ms 208.95.185.41

    Trace complete.

    C:\Users\Lord Kratos> contacting nettest server..
    Local IP: 24.100.158.5
    Ping: 50.9 msec
    Port: 80: 841 KB/sec 24 KB/sec 890 KB/sec 500
    Port: 80: timed out
    Port: 443: 829 KB/sec 22 KB/sec 877 KB/sec 500
    Port: 443: 866 KB/sec 25 KB/sec 918 KB/sec 500
    Port: 7255: 827 KB/sec 23 KB/sec 876 KB/sec 500
    Port: 7255: 910 KB/sec 25 KB/sec 964 KB/sec 500
    Port: 7003: 866 KB/sec 25 KB/sec 914 KB/sec 500
    Port: 7003: 857 KB/sec 23 KB/sec 906 KB/sec 500
    Port: 7202: 886 KB/sec 23 KB/sec 938 KB/sec 500
    Port: 7202: 888 KB/sec 25 KB/sec 940 KB/sec 500
    Port: 7499: 743 KB/sec 22 KB/sec 786 KB/sec 500
    Port: 7499: 852 KB/sec 24 KB/sec 902 KB/sec 500
    Port: 80: 897 KB/sec 27 KB/sec 949 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit
  • warmonger360warmonger360 Member Posts: 524 Arc User
    edited July 2013
    does lagging in general count?
    WE SURVIVE!

    aut vincere aut mori pro imperio
    either to conquer or to die for the Empire
  • revd3athrevd3ath Member Posts: 0 Arc User
    edited July 2013
    everytime i play sto every load screen is server not responding timeout for 60s. i cant do a mission without being disconnected on every load. even pVe gets me and its only sto that i have problems.pingtest says i have a grade b connection with atlanta server or new orleans
  • legetdumarlegetdumar Member Posts: 263
    edited July 2013
    Tracer test taken about 5 mins ago....reads like a Stephen King novel :eek::eek:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.254
    2 16 ms 7 ms 7 ms 10.139.176.1
    3 224 ms 232 ms 207 ms chcgildtgr00.bb.telus.com [154.11.11.30]
    4 377 ms 226 ms 405 ms 173.182.200.2
    5 414 ms 319 ms 425 ms be2006.mpd21.ord01.atlas.cogentco.com [154.54.5.
    17]
    6 254 ms 493 ms 225 ms te0-7-0-2.ccr22.bos01.atlas.cogentco.com [154.54
    .43.202]
    7 173 ms 195 ms 187 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    8 268 ms 264 ms 304 ms 38.111.40.114
    9 394 ms 481 ms 464 ms 208.95.185.41

    Trace complete.

    C:\Windows\system32>tracert us1.proxy.crypticstudios.com

    Tracing route to us1.proxy.crypticstudios.com [208.95.184.152]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.254
    2 15 ms 53 ms 7 ms 10.139.176.1
    3 49 ms 49 ms 49 ms chcgildtgr00.bb.telus.com [154.11.11.30]
    4 59 ms 41 ms 41 ms 173.182.200.2
    5 85 ms 58 ms 41 ms be2003.ccr22.ord01.atlas.cogentco.com [154.54.29
    .21]
    6 205 ms 184 ms 134 ms te0-4-0-6.ccr21.bos01.atlas.cogentco.com [154.54
    .45.246]
    7 340 ms 259 ms 406 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    8 333 ms 188 ms 197 ms 38.111.40.114
    9 397 ms 367 ms 260 ms us1.proxy.crypticstudios.com [208.95.184.152]

    Trace complete.

    C:\Windows\system32>
    Criticism, while never agreeable, is necessary. It is like pain in the body. It brings attention to an unhealthy state of things---Winston Churchill
  • admiralwarsheepsadmiralwarsheeps Member Posts: 1 Arc User
    edited July 2013
    I have been experiencing the same issue as others in terms of near constant disconnects and server not responding messages from the game. Below is multiple tracert's so you have more data to work with. Thank you


    Tracing route to us1.proxy.crypticstudios.com [208.95.184.152]
    over a maximum of 30 hops:

    1 32 ms 27 ms 30 ms 74-136-160-1.dhcp.insightbb.com [74.136.160.1]
    2 13 ms 14 ms 17 ms 74-139-3-249.dhcp.insightbb.com [74.139.3.249]
    3 20 ms 20 ms 38 ms network-065-029-031-048.midwest.rr.com [65.29.31
    .48]
    4 31 ms 31 ms 31 ms network-065-189-140-166.mwrtn.rr.com [65.189.140
    .166]
    5 37 ms 38 ms 35 ms ae-3-0.cr0.dca20.tbone.rr.com [66.109.6.70]
    6 39 ms 51 ms 90 ms 66.109.1.47
    7 41 ms 38 ms 39 ms te0-7-0-11.mpd21.iad02.atlas.cogentco.com [154.5
    4.13.157]
    8 36 ms 40 ms 57 ms be2044.mpd21.dca01.atlas.cogentco.com [154.54.24
    .97]
    9 46 ms 43 ms 41 ms te0-0-0-14.mpd21.jfk02.atlas.cogentco.com [154.5
    4.42.34]
    10 51 ms 50 ms 48 ms te0-1-0-2.ccr21.bos01.atlas.cogentco.com [154.54
    .44.6]
    11 47 ms 49 ms 47 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 56 ms 52 ms 59 ms 38.111.40.114
    13 47 ms 64 ms 50 ms us1.proxy.crypticstudios.com [208.95.184.152]

    Trace complete.

    Tracing route to us1.proxy.crypticstudios.com [208.95.184.152]
    over a maximum of 30 hops:

    1 33 ms 29 ms 30 ms 74-136-160-1.dhcp.insightbb.com [74.136.160.1]
    2 16 ms 13 ms 15 ms 74-139-3-249.dhcp.insightbb.com [74.139.3.249]
    3 16 ms 22 ms 23 ms network-065-029-031-048.midwest.rr.com [65.29.31
    .48]
    4 32 ms 31 ms 31 ms network-065-189-140-166.mwrtn.rr.com [65.189.140
    .166]
    5 33 ms 36 ms 34 ms ae-3-0.cr0.dca20.tbone.rr.com [66.109.6.70]
    6 36 ms 36 ms 38 ms 66.109.1.47
    7 36 ms 36 ms 36 ms te0-7-0-11.mpd21.iad02.atlas.cogentco.com [154.5
    4.13.157]
    8 36 ms 35 ms 37 ms be2044.mpd21.dca01.atlas.cogentco.com [154.54.24
    .97]
    9 42 ms 71 ms 46 ms te0-0-0-14.mpd21.jfk02.atlas.cogentco.com [154.5
    4.42.34]
    10 49 ms 49 ms 49 ms te0-1-0-2.ccr21.bos01.atlas.cogentco.com [154.54
    .44.6]
    11 169 ms 206 ms 215 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 54 ms 66 ms 89 ms 38.111.40.114
    13 49 ms 50 ms 49 ms us1.proxy.crypticstudios.com [208.95.184.152]

    Trace complete.


    Tracing route to us1.proxy.crypticstudios.com [208.95.184.152]
    over a maximum of 30 hops:

    1 36 ms 29 ms 30 ms 74-136-160-1.dhcp.insightbb.com [74.136.160.1]
    2 11 ms 14 ms 15 ms 74-139-3-249.dhcp.insightbb.com [74.139.3.249]
    3 18 ms 15 ms 15 ms network-065-029-031-048.midwest.rr.com [65.29.31
    .48]
    4 30 ms 37 ms 31 ms network-065-189-140-166.mwrtn.rr.com [65.189.140
    .166]
    5 38 ms 35 ms 35 ms ae-3-0.cr0.dca20.tbone.rr.com [66.109.6.70]
    6 34 ms 34 ms 35 ms 66.109.1.47
    7 36 ms 40 ms 37 ms te0-7-0-11.mpd21.iad02.atlas.cogentco.com [154.5
    4.13.157]
    8 35 ms 38 ms 38 ms be2044.mpd21.dca01.atlas.cogentco.com [154.54.24
    .97]
    9 44 ms 43 ms 43 ms te0-0-0-14.mpd21.jfk02.atlas.cogentco.com [154.5
    4.42.34]
    10 70 ms 50 ms 50 ms te0-3-0-2.ccr21.bos01.atlas.cogentco.com [154.54
    .44.14]
    11 47 ms 47 ms 48 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 51 ms 52 ms 81 ms 38.111.40.114
    13 50 ms 47 ms 66 ms us1.proxy.crypticstudios.com [208.95.184.152]

    Trace complete.

    Tracing route to us1.proxy.crypticstudios.com [208.95.184.152]
    over a maximum of 30 hops:

    1 27 ms 58 ms 38 ms 74-136-160-1.dhcp.insightbb.com [74.136.160.1]
    2 13 ms 14 ms 13 ms 74-139-3-249.dhcp.insightbb.com [74.139.3.249]
    3 22 ms 25 ms 20 ms network-065-029-031-048.midwest.rr.com [65.29.31
    .48]
    4 40 ms 32 ms 31 ms network-065-189-140-166.mwrtn.rr.com [65.189.140
    .166]
    5 33 ms 35 ms 35 ms ae-3-0.cr0.dca20.tbone.rr.com [66.109.6.70]
    6 33 ms 35 ms 38 ms 66.109.1.47
    7 36 ms 52 ms 35 ms te0-7-0-11.mpd21.iad02.atlas.cogentco.com [154.5
    4.13.157]
    8 37 ms 55 ms 37 ms be2044.mpd21.dca01.atlas.cogentco.com [154.54.24
    .97]
    9 47 ms 44 ms 43 ms te0-0-0-14.mpd21.jfk02.atlas.cogentco.com [154.5
    4.42.34]
    10 48 ms 53 ms 51 ms te0-2-0-1.ccr21.bos01.atlas.cogentco.com [154.54
    .44.10]
    11 69 ms 62 ms 228 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 48 ms 52 ms 54 ms 38.111.40.114
    13 49 ms 50 ms 49 ms us1.proxy.crypticstudios.com [208.95.184.152]

    Trace complete.

    Tracing route to us1.proxy.crypticstudios.com [208.95.184.152]
    over a maximum of 30 hops:

    1 31 ms 26 ms 40 ms 74-136-160-1.dhcp.insightbb.com [74.136.160.1]
    2 12 ms 13 ms 11 ms 74-139-3-249.dhcp.insightbb.com [74.139.3.249]
    3 17 ms 23 ms 15 ms network-065-029-031-048.midwest.rr.com [65.29.31
    .48]
    4 34 ms 30 ms 35 ms network-065-189-140-166.mwrtn.rr.com [65.189.140
    .166]
    5 43 ms 39 ms 36 ms ae-3-0.cr0.dca20.tbone.rr.com [66.109.6.70]
    6 34 ms 37 ms 35 ms 66.109.1.47
    7 40 ms 36 ms 38 ms te0-7-0-11.mpd21.iad02.atlas.cogentco.com [154.5
    4.13.157]
    8 37 ms 36 ms 38 ms be2044.mpd21.dca01.atlas.cogentco.com [154.54.24
    .97]
    9 52 ms 43 ms 43 ms te0-0-0-14.mpd21.jfk02.atlas.cogentco.com [154.5
    4.42.34]
    10 48 ms 50 ms 49 ms te0-4-0-3.ccr21.bos01.atlas.cogentco.com [154.54
    .44.18]
    11 131 ms 218 ms 214 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 58 ms 94 ms 50 ms 38.111.40.114
    13 48 ms 50 ms 49 ms us1.proxy.crypticstudios.com [208.95.184.152]

    Trace complete.
This discussion has been closed.