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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues
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Reports of "Sever not Responding" & Lag [UPDATE: Results of investigation, post #170]

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  • Options
    wufangchuwufangchu Member Posts: 778 Arc User
    edited June 2013
    underhill72 wrote: »
    My results: (Can't get on after multiple tries)

    CenturyLink ISP

    tracert:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 21 ms 20 ms 20 ms *.*.*.*
    3 21 ms 21 ms 20 ms *.qwest.net [*]
    4 34 ms 34 ms 34 ms sea-brdr-02.inet.qwest.net [67.14.41.18]
    5 54 ms 34 ms 56 ms 208.173.49.93
    6 62 ms 37 ms 40 ms msr1-te-0-5-1-0.sea.savvis.net [206.28.98.174]
    7 97 ms 119 ms 126 ms cr1-te-0-5-0-2.den.savvis.net [206.28.96.185]
    8 78 ms 78 ms 77 ms cr1-ten-0-4-0-1.chd.savvis.net [204.70.192.134]

    9 100 ms 100 ms 100 ms cr2-ten-0-13-0-0.nyr.savvis.net [204.70.200.77]
    10 99 ms 99 ms 99 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]
    11 110 ms 109 ms 107 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    12 106 ms 106 ms 105 ms 206.28.97.137
    13 103 ms 103 ms 103 ms internap.Boston.savvis.net [208.172.51.230]
    14 104 ms 105 ms 104 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    15 119 ms 107 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    16 * 106 ms 105 ms 208.95.185.41

    Trace complete.

    nettest

    contacting nettest server..
    Local IP: *.*.*.*
    Ping: 125.0 msec
    Port: 80: 507 KB/sec 18 KB/sec 535 KB/sec 500
    Port: 80: 10 KB/sec 2 KB/sec 11 KB/sec 500
    Port: 443: 520 KB/sec 18 KB/sec 548 KB/sec 500
    Port: 443: 523 KB/sec 18 KB/sec 552 KB/sec 500
    Port: 7255: [it stayed here for 10-15 minutes]

    2nd nettest

    contacting nettest server..
    Local IP: *.*.*.*
    Ping: 115.4 msec
    Port: 80: 521 KB/sec 18 KB/sec 550 KB/sec 500
    Port: 80: 193 KB/sec 8 KB/sec 205 KB/sec 500
    Port: 443:

    (stopped here again for ~10 minutes)

    You appear to be geophysically close to me as we have the same traceroute returns.. again i want to point my finger at Saavis, but members from Georgia and Tennessee dont go through Saavis and are having the same problems.. everything is boiling down to the patch and login servers.. or, possibly, Cryptics ISP..
    wraith_zps7pzgamff.jpg
  • Options
    noooooooooo14noooooooooo14 Member Posts: 6 Arc User
    edited June 2013
    Idaho for me, I simply can not connect! I have tried everything, from restarting my modem, to switching computers, and nothing seems to work!
  • Options
    wufangchuwufangchu Member Posts: 778 Arc User
    edited June 2013
    noooooooooo14 wrote: »
    Idaho for me, I simply can not connect! I have tried everything, from restarting my modem, to switching computers, and nothing seems to work!

    No, its not on your end, or mine or anyone elses on this forum. the mere fact that you can connect to this forum and post dictates that your network is correct.. The prblem appears to be directly connected to cryptic studios in Los Gatos california.. whether its ISP or server side though, i dont know..

    I'm curious.
    can someone start up neverwinter and see if your getting similar issues.
    wraith_zps7pzgamff.jpg
  • Options
    unicornsnidgetunicornsnidget Member Posts: 0 Arc User
    edited June 2013
    I finally got in, same problems, bouncing around sector space like a pinball, freezing here and there. Changed instances from a number of 40 to 3, helped with lag, but now Hromi Cluster is broken. It will let me warp to the Azure sector right next door, but am sitting on top of Hromi, but no option to enter.
  • Options
    chalpenchalpen Member Posts: 2,207 Arc User
    edited June 2013
    I am having severe rubberbanding and "server not responding" today.
    Hasn't happened in years of playing STO.


    Ping: 39.5 msec
    Port: 80: 738 KB/sec 96 KB/sec 834 KB/sec 500
    Port: 80: 60 KB/sec 11 KB/sec 70 KB/sec 500
    Port: 443: 141 KB/sec 16 KB/sec 156 KB/sec 500
    Port: 443: 142 KB/sec 18 KB/sec 158 KB/sec 500
    Port: 7255: 41 KB/sec 10 KB/sec 50 KB/sec 500
    Port: 7255: 1088 KB/sec 118 KB/sec 1209 KB/sec 500
    Port: 7003: 73 KB/sec 14 KB/sec 91 KB/sec 500
    Port: 7003: 188 KB/sec 29 KB/sec 218 KB/sec 500
    Port: 7202: 128 KB/sec 19 KB/sec 150 KB/sec 500
    Port: 7202: 808 KB/sec 52 KB/sec 882 KB/sec 500
    Port: 7499: 825 KB/sec 64 KB/sec 895 KB/sec 500
    Port: 7499: 295 KB/sec 40 KB/sec 333 KB/sec 500
    Port: 80: 142 KB/sec 23 KB/sec 165 KB/sec 500
    Idle NIC bandwidth Send: 9 KB/sec Recv: 5 KB/sec
    hit return to exit
    Should I start posting again after all this time?
  • Options
    khazimirkhazimir Member Posts: 0 Arc User
    edited June 2013
    wufangchu wrote: »
    No, its not on your end, or mine or anyone elses on this forum. the mere fact that you can connect to this forum and post dictates that your network is correct.. The prblem appears to be directly connected to cryptic studios in Los Gatos california.. whether its ISP or server side though, i dont know..

    I'm curious.
    can someone start up neverwinter and see if your getting similar issues.

    I tried to connect to Champions Online a little while ago and the same thing was happening to me. Even their forums are up in arms over much of the same issues affecting us over here in STO. It's something to do with their servers, no doubt about it, but they keep on saying that they have no issues on their end. Denial is NOT just a river in Egypt.
  • Options
    legetdumarlegetdumar Member Posts: 263
    edited June 2013
    My stats for the nettest and tracer test:

    contacting nettest server..
    Local IP:
    Ping: 66.7 msec
    Port: 80: 308 KB/sec 13 KB/sec 352 KB/sec 500
    Port: 80: 402 KB/sec 19 KB/sec 461 KB/sec 500
    Port: 443: 238 KB/sec 19 KB/sec 290 KB/sec 500
    Port: 443: 314 KB/sec 22 KB/sec 364 KB/sec 500
    Port: 7255: 229 KB/sec 17 KB/sec 272 KB/sec 500
    Port: 7255: 369 KB/sec 25 KB/sec 426 KB/sec 500
    Port: 7003: 309 KB/sec 20 KB/sec 356 KB/sec 500
    Port: 7003: 292 KB/sec 22 KB/sec 327 KB/sec 500
    Port: 7202: 332 KB/sec 23 KB/sec 368 KB/sec 500
    Port: 7202: 316 KB/sec 20 KB/sec 363 KB/sec 500
    Port: 7499: 381 KB/sec 26 KB/sec 438 KB/sec 500
    Port: 7499: 285 KB/sec 22 KB/sec 354 KB/sec 500
    Port: 80: 276 KB/sec 15 KB/sec 319 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 1 KB/sec
    hit return to exit
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.254
    2 7 ms 6 ms 6 ms 10.139.176.1
    3 49 ms 49 ms 49 ms chcgildtgr00.bb.telus.com [154.11.11.30]
    4 58 ms 58 ms 58 ms 173.182.200.2
    5 58 ms 58 ms 58 ms be2005.ccr21.ord01.atlas.cogentco.com [66.28.4.7
    3]
    6 82 ms 82 ms 73 ms te0-2-0-2.ccr22.bos01.atlas.cogentco.com [154.54
    .45.250]
    7 189 ms 211 ms 203 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    8 79 ms 74 ms 86 ms 38.111.40.114
    9 82 ms 82 ms 82 ms 208.95.185.41

    Trace complete.

    C:\Windows\system32>

    :rolleyes:
    Criticism, while never agreeable, is necessary. It is like pain in the body. It brings attention to an unhealthy state of things---Winston Churchill
  • Options
    khazimirkhazimir Member Posts: 0 Arc User
    edited June 2013
    A whole bunch of us are having issues like this. Most are posting in this thread... http://sto-forum.perfectworld.com/showthread.php?t=744811

    Ongoing issue now for a few days. Only difference is that it's now affecting more than just a few. Sadly, probably won't be fixed until the entire server cluster crashes and burns.
  • Options
    iamynaughtiamynaught Member Posts: 1,285 Arc User
    edited June 2013
    Well, I can get into Champions Online just fine and there doesn't seem to be any lag.

    So with my rather limited knowledge I'd have to say things are fine on my end, it's definitely somewhere closer to Cryptics' end of things. Maybe not them directly, but close enough that I can play one of their games but can't even log in to another.

    Oh well, there's always tomorrow.
    Hello. My name is iamynaught and I am an altaholic.

    Losing faith in humanity, one person at a time.
  • Options
    sardiajaxsardiajax Member Posts: 67 Arc User
    edited June 2013
    2 more hours and still nothing:confused:

    can we PLEASE get some sort of update? please, with freakin sprinkles and frosting on top
  • Options
    wufangchuwufangchu Member Posts: 778 Arc User
    edited June 2013
    Well, I'm in at the moment with nothing but the usual complaints ( overbuffed opponents, unwinnable scenarios ) but if CO and possibly NW are having the same issues, then it seems more likely their ISP is TRIBBLE up somewhere..
    wraith_zps7pzgamff.jpg
  • Options
    raklau1971raklau1971 Member Posts: 43 Arc User
    edited June 2013
    evilmark444 wrote: »
    I was just disconnected at least 15 times in 15 minutes ... every time I log-in I lose connection within 15 seconds. If I stay on the character select screen more than 10 seconds I disco right there. Just to verify it wasn't just a romulan issue I got on one of my feds ... and after a lot of rubberbanding got disconnected on that one as well (lasted 30-45 seconds on that one).

    Is anyone else having issues today??


    Yesterday I was having this exact same issue, today for me it has gotten even worse.

    I was able to log in to Tribble long enough to beam up to sol system then I sat there for 2 or 3 min wile the Server Not Responding counter ticked up then finally disconnected me.

    Since 10am this morning till now 5pm I have not been able to log in and stay logged in so I uninstalled STO and reinstalled it, I'm currently patching Holodeck in the hopes it will fix the issue, I doubt it but it couldn't hurt right? lol.
  • Options
    sardiajaxsardiajax Member Posts: 67 Arc User
    edited June 2013
    can get into the game now but im still getting horrible rubberbanding/lag and 3 "server not responding" times
  • Options
    aliengmraliengmr Member Posts: 0 Arc User
    edited June 2013
    Okay, I was able to log in and play 2 missions with only some lag during 1 of the loading screens.

    1st mission was lag free and the 2nd took a bit longer to load (not as bad as before) and had minor lag/rubberbanding during the mission.

    The problems weren't as pronounced as the last 24 hrs, but were still there.
  • Options
    backstabber9backstabber9 Member Posts: 1 Arc User
    edited June 2013
    i decided to uninstall the game and quit playing for almost a full year due to the CONSTANT "server not responding" messeges with subsequent kick offs. i figured SOMETHING had to have been done by now but apparently Cryptic/PW just DON'T Give a F*** about their loyal AND PAYING customers. Lets get on th Friggin' Ball You Dolts!!!!! DON'T make me quit playing AGAIN!!!!!!!!:mad:
  • Options
    legetdumarlegetdumar Member Posts: 263
    edited June 2013
    sardiajax wrote: »
    can get into the game now but im still getting horrible rubberbanding/lag and 3 "server not responding" times

    Same here. Logging in was never the biggest issue, but once I'm there, between "server not responding" and savage lag/rubber-banding, this "game" is about as much fun as having a tooth pulled! :mad:
    Criticism, while never agreeable, is necessary. It is like pain in the body. It brings attention to an unhealthy state of things---Winston Churchill
  • Options
    ask4spock1ask4spock1 Member Posts: 135 Arc User
    edited June 2013
    OKAY, report thus far;

    * Log in - ok still a little slower than before but better = B-

    * Changing characters (old fashioned way log out/log in) = B-

    * Playing Infected Space Elite: experienced lagging but tolerable= C+

    * Played Colony Invasion: lagging increased; minor rubber banding; D+

    significant improvement since this morning and last night (6/10/13)
  • Options
    firebirdofwisdom#8314 firebirdofwisdom
    firebirdofwisdom#8314
         Member Posts: 27 Arc User
    edited June 2013
    Ok managed to log in.
    Still lagging like a blackhole on drugs but at least it is running.
  • Options
    dezstravusdezstravus Member, Cryptic Developers Posts: 2 Arc User
    edited June 2013
    Hey Everyone,

    We have investigated this issue and it appears that some players are encountering an issue with a routing provider (Savvis) that exists between their ISP and our servers. We recommend waiting some time to see if the issue is resolved on their end, or alternatively, contacting your ISP to report the issue.

    We will continue to monitor for additional issues and will investigate accordingly if new information is discovered. Thank you for letting us know about this!
  • Options
    firebirdofwisdom#8314 firebirdofwisdom
    firebirdofwisdom#8314
         Member Posts: 27 Arc User
    edited June 2013
    Ty for the update and the game seems quite more stable now. The loading is no longer hanging for me.
  • Options
    kalininkalinin Member Posts: 5 Arc User
    edited June 2013
    dezstravus wrote: »
    Hey Everyone,

    We have investigated this issue and it appears that some players are encountering an issue with a routing provider (Savvis) that exists between their ISP and our servers. We recommend waiting some time to see if the issue is resolved on their end, or alternatively, contacting your ISP to report the issue.

    We will continue to monitor for additional issues and will investigate accordingly if new information is discovered. Thank you for letting us know about this!

    Already considered and discarded as unrelated. Way to go Cryptic.
  • Options
    ask4spock1ask4spock1 Member Posts: 135 Arc User
    edited June 2013
    dezstravus wrote: »
    Hey Everyone,

    We have investigated this issue and it appears that some players are encountering an issue with a routing provider (Savvis) that exists between their ISP and our servers. We recommend waiting some time to see if the issue is resolved on their end, or alternatively, contacting your ISP to report the issue.

    We will continue to monitor for additional issues and will investigate accordingly if new information is discovered. Thank you for letting us know about this!


    I tried that.... CenturyLink (partnered/owner of Savvis) BLEW ME OFF!!!


    They are pointing the finger at YOU!!! They say it's your ports.

    Great let the finger pointing begin!!!!!
  • Options
    entnx01entnx01 Member Posts: 545 Arc User
    edited June 2013
    dezstravus wrote: »
    Hey Everyone,

    We have investigated this issue and it appears that some players are encountering an issue with a routing provider (Savvis) that exists between their ISP and our servers. We recommend waiting some time to see if the issue is resolved on their end, or alternatively, contacting your ISP to report the issue.

    We will continue to monitor for additional issues and will investigate accordingly if new information is discovered. Thank you for letting us know about this!

    How long would you recommend before PWE/Cryptic steps in on the customers' behalf?
  • Options
    fadmbambamfadmbambam Member Posts: 656 Arc User
    edited June 2013
    backstabber9 wrote: »
    i decided to uninstall the game and quit playing for almost a full year due to the CONSTANT "server not responding" messeges with subsequent kick offs. i figured SOMETHING had to have been done by now but apparently Cryptic/PW just DON'T Give a F*** about their loyal AND PAYING customers. Lets get on th Friggin' Ball You Dolts!!!!! DON'T make me quit playing AGAIN!!!!!!!!:mad:

    I started playing a little over a year ago and I've seen very few days that multiple people (from all over the world) are not complaining about STO's stability.... lags, server not responding, disconnects, rubberbanding, etc.
  • Options
    entnx01entnx01 Member Posts: 545 Arc User
    edited June 2013
    For the most part, at least traveling in sector space my problems seem to be resolved. Saw some slight rubberbanding a minute ago but in game and staying in game so far. :)
  • Options
    khazimirkhazimir Member Posts: 0 Arc User
    edited June 2013
    entnx01 wrote: »
    For the most part, at least traveling in sector space my problems seem to be resolved. Saw some slight rubberbanding a minute ago but in game and staying in game so far. :)

    Lucky you. I still can't get beyond patching in the launcher. :mad:
  • Options
    wufangchuwufangchu Member Posts: 778 Arc User
    edited June 2013
    dezstravus wrote: »
    Hey Everyone,

    We have investigated this issue and it appears that some players are encountering an issue with a routing provider (Savvis) that exists between their ISP and our servers. We recommend waiting some time to see if the issue is resolved on their end, or alternatively, contacting your ISP to report the issue.

    We will continue to monitor for additional issues and will investigate accordingly if new information is discovered. Thank you for letting us know about this!

    Hi Bran..

    Thanks to the efforts of many players earlier today we came to the same point in analysis of the situation, which was soon dispelled as players logging in from both Georgia and Tennessee were also having issues. The reason their testimony dispelled the original theorem ( saavis ) is because neither Georgia Nor Tennessee go through the Saavis hub.

    Continuing our investigations ( as you can read above from page 10 onward ) we cross checked symptoms and locations as best we could. Irrespective of Saavis or geophyisical location, we all experienced similar issues which centered around the 208 class A network ARIN as assigned to your company.. At this point, I'm afraid the ball falls firmly back in your court, or the court of your ISP.
    Frankly, I dont know if its Cryptic or the company which is providing the drop to your company and i'm not inclined to point fingers irrationally. either way, Saavis is out of the picture even though it did and does prove itself to be a major bottleneck ( 115 - 204 ms ping times ).
    I do know that this is the time of year that cupertino can get a lot of wind. If a wind storm in the valley caused network traffic to be rerouted, it could add to the prevailing lag that was already there.. Unfortunately, I havent had access to Tandems world network control room since the 90s so i can only guess..
    wraith_zps7pzgamff.jpg
  • Options
    khazimirkhazimir Member Posts: 0 Arc User
    edited June 2013
    I honestly don't think they care anymore. They've done their "investigation" and issued their "report", so that is that. They could careless if only a handful of customers can't efficiently access their network or their servers. They have no inclination to make it so that we can log in without any glitches. Nothing whatsoever.

    As a Gold status member, this royally pisses me off. I couldn't imagine what a LTS feels right now. This game has been going down the crapper for a long time now. It was only a matter of time before it reached this point. Guess it's back to Eve Online for me.

    (And no, you can't have my stuff)
  • Options
    fedasv2fedasv2 Member Posts: 0 Arc User
    edited June 2013
    Game has been playing fine for years, I've had to stop playing. Ping reaches 7000 during CE events and STFs (and stays there), on most occasions its between 500-3000. I dont know what ping I had before but it was always good and playable. hope I can get back into sto soon...

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms router [192.168.2.1]
    2 * * * Request timed out.
    3 22 ms 23 ms 23 ms 129.6.96.58.static.exetel.com.au [58.96.6.129]
    4 23 ms 55 ms 23 ms 125.1.96.58.static.exetel.com.au [58.96.1.125]
    5 24 ms 23 ms 23 ms 202.68.67.52
    6 24 ms 24 ms 23 ms xe-3-1-0.r00.sydnau02.au.bb.gin.ntt.net [202.68.64.214]
    7 25 ms 220 ms 24 ms xe-1-0-0.r05.sydnau01.au.bb.gin.ntt.net [129.250.5.97]
    8 220 ms 220 ms 167 ms as-0.r02.lsanca03.us.bb.gin.ntt.net [129.250.3.18]
    9 197 ms 176 ms 176 ms xe-3-0-3.r20.lsanca03.us.bb.gin.ntt.net [129.250.2.141]
    10 237 ms 199 ms 237 ms be2914.ccr21.lax04.atlas.cogentco.com [154.54.10.29]
    11 224 ms 216 ms 223 ms be2021.mpd21.lax01.atlas.cogentco.com [154.54.87.249]
    12 202 ms 201 ms 294 ms te0-1-1-2.ccr21.iah01.atlas.cogentco.com [154.54.0.226]
    13 270 ms 294 ms 295 ms te0-1-0-6.ccr21.atl01.atlas.cogentco.com [154.54.29.5]
    14 274 ms 302 ms 273 ms te0-1-0-6.mpd21.atl01.atlas.cogentco.com [154.54.2.145]
    15 308 ms * 308 ms te0-0-0-2.ccr21.jfk02.atlas.cogentco.com [66.28.4.125]
    16 287 ms * 316 ms te0-4-0-3.ccr21.bos01.atlas.cogentco.com [154.54.44.18]
    17 297 ms 317 ms 318 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    18 297 ms 314 ms 297 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    19 297 ms 314 ms * 208.95.185.41
    20 314 ms 314 ms 293 ms 208.95.185.41

    Trace complete.


    contacting nettest server..
    Local IP: 220.233.83.124
    Ping: 428.6 msec
    Port: 80: 18 KB/sec 2 KB/sec 21 KB/sec 500
    Port: 80: 12 KB/sec 3 KB/sec 16 KB/sec 500
    Port: 443: 11 KB/sec 1 KB/sec 13 KB/sec 500
    Port: 443: 11 KB/sec 2 KB/sec 16 KB/sec 500
    Port: 7255: 11 KB/sec 1 KB/sec 13 KB/sec 500
    Port: 7255: 11 KB/sec 1 KB/sec 13 KB/sec 500
    Port: 7003: 10 KB/sec 1 KB/sec 11 KB/sec 500
    Port: 7003: 12 KB/sec 1 KB/sec 13 KB/sec 500
    Port: 7202: 12 KB/sec 1 KB/sec 14 KB/sec 500
    Port: 7202: 12 KB/sec 1 KB/sec 14 KB/sec 500
    Port: 7499: 13 KB/sec 1 KB/sec 14 KB/sec 500
    Port: 7499: 13 KB/sec 1 KB/sec 14 KB/sec 500
    Port: 80: timed out
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    2013-06-06 18:46:08 PROGRAM CRASH OCCURRED!


    Screenshot (update post when I get home)
    Australia
    Provider: Exetel
    Jem Hadar Attack Ship
    Eva v2.0
    Crystalline Entity
  • Options
    wufangchuwufangchu Member Posts: 778 Arc User
    edited June 2013
    your coming in from Sydney?? Theyve only got one server for global coverage??? i must admit, i'm shocked.. your latency times are extreme btw.. 314 ms is way too long for anything to remain stable..
    wraith_zps7pzgamff.jpg
This discussion has been closed.