wow so they are back and branflakes is answering tweets, so it does seem like the last patch messed up a lot ESD has for some reason there are red alert sirens going off on ESD? the ingame sounds are going nuts. What is this sorcery. lol some of the tweets that he has gotten
Please take a look at it when you can, as well at the suggested solutions provided (especially re: updating your drivers). If the issue is still outstanding, please do make sure to file a Tech Support ticket here, using the "Tech Support" category, and include as many details about your system as possible: https://support.perfectworld.com/app/ask
If the above does not help, please file the tech support ticket mentioned. Note: Only 1 ticket should be filed and filing more will not get you help any faster, and can actually slow down the ticketing process. Please include your crash # if you receive one.
We appreciate your continued patience and we look forward to seeing you in-game again soon!
That shouldn't matter. It's poor customer service to ignore even 1% of said customer base.
I can empathize with you that you feel this way, but I've responded to this thread each day your issue has persisted (with exception to the weekend since I was AFK). We've got our best Engineers looking into this and I appreciate your patience.
What we're frustrated at is, that while they are indeed looking at it, they have not rolled back the patch and sent it back to tribble. There are God knows how many tickets filed.
Again we're given the same excuse that is our systems. This is not effective customer service. They don't even want to admit that it's their fault. The only decision would be to roll back the patch, which everyone had no problem with and work it out.
What we're frustrated at is, that while they are indeed looking at it, they have not rolled back the patch and sent it back to tribble. There are God knows how many tickets filed.
We will not be rolling back that patch, as that would most likely mean we would be rolling back everyone's progress from the weekend. As others have pointed out, only a very small percent of players are affected; However, we are treating the issue as our top priority as if everyone was affected -- it's all hands on deck for our Engineers. I am on the email thread about the issue between the Engineers and they are investigating and working to triage.
I'm one of the silent people who was waiting and hoping the problem would get fixed. Ever since the Oct 3 patch it has been crashing at around 70-75% point on the loading screen for me too.
I don't understand why it would be a video card problem as some people have speculated if the program is only loading and not displaying any graphics yet. My video has more video RAM than the minimum requirement (I have Intel video built into the motherboard and it's not possible to change video card on it.) And I also don't see why some people have been blaming the people who have that problem. If your program is running fine, then why are you posting on this thread at all.
The one thing that is common is after the Oct 3 patch, the program crashes at around the 70-75% point. From the length of this thread, it doesn't look like an insignificant number of people have been having this problem. Sorry, but I don't think shutting down this thread and telling people who have this problem to go to hell is a very good solution.
Branflakes, I mentioned this problem to someone else and they brought up what I consider a reasonable question...
Why are the patches released on Thursday when there's so little time to fix any resulting problems before the weekend instead of on, say, Monday or Tuesday?
"If you can't take a little bloody nose, maybe you ought to go back home and crawl under your bed. It's not safe out here. It's wondrous, with treasures to satiate desires both subtle and gross; but it's not for the timid." -- Q, TNG: "Q-Who?"
^Words that every player should keep in mind, especially whenever there's a problem with the game...
Having been 4 days it doesn't seem to be a priority. While paying customer are having their money 'stolen' (as it won't be refunded for lost time) and missing out on the special event for an issue based on a released patch, that is essentially forced upon us. Since we're a small percentage we're considered expendable.
We will not be rolling back that patch, as that would most likely mean we would be rolling back everyone's progress from the weekend. As others have pointed out, only a very small percent of players are affected; However, we are treating the issue as our top priority as if everyone was affected -- it's all hands on deck for our Engineers. I am on the email thread about the issue between the Engineers and they are investigating and working to triage.
Cheers,
Brandon =/\=
As much as I would love for Cryptic to rollback the patch, I understand that it would affect other players. I would appreciate acknowledgement of the 6 hours I spent collecting info to resubmit ticket info that was requested. Good Luck to the engineers and fingers crossed for quick solution.
The reason for the patches being updated on Thursday is because it is the quietest time in STO, so therefore, less disruption to the rest of the community. I understand what your saying, it annoys me as well, but it is for a good reason and you need to bear in mind that 95% of the patches that are updated do work without a problem. Just hang in there, I'm trying to as well. Hopefully get some results soon, but dont be surprised that this doesnt get fix before Thursday with another patch. If at all, not what I want to hear, but that might be the reality of it...
I don't understand why it would be a video card problem as some people have speculated if the program is only loading and not displaying any graphics yet. My video has more video RAM than the minimum requirement (I have Intel video built into the motherboard and it's not possible to change video card on it.) And I also don't see why some people have been blaming the people who have that problem. If your program is running fine, then why are you posting on this thread at all.
Same here its built into the motherboard but thank god I recalled having vent and a fleet member told me that if it is the graphics card I can bypass the built in and add another one and use that. But if that is the case I would have to buy the cheapest one as I really dont have the money to buy one even a good one
remember that not everyone works weekends that why I knew it wouldnt be fixed over the weekend. Even tho yes im somewhat sad that I cant get in im just waiting to see if they can fix it.
But so far we have gather that most of us having this issue are using somewhat older computers say 5yrs or older with the few exceptions of a few newer computers and that we all seem to be missing that patchxfer.log or what ever file that is when gathering the crash report and finally that we all crash in the same spot between 75-80% on the Cryptic loading screen.
The one thing that is common is after the Oct 3 patch, the program crashes at around the 70-75% point. From the length of this thread, it doesn't look like an insignificant number of people have been having this problem. Sorry, but I don't think shutting down this thread and telling people who have this problem to go to hell is a very good solution.
Yet that's all they have done, along with thievery.
When I launcher STO and it goes through the patching phase, if I close the window before I engage, then restart the launcher with the verify switched on, it will still try to patch 1 file, dx3dx9_37.dll, I've looked up what this file is which is a DirectX file. Does anyone else get this, or similar?
Same here its built into the motherboard but thank god I recalled having vent and a fleet member told me that if it is the graphics card I can bypass the built in and add another one and use that. But if that is the case I would have to buy the cheapest one as I really dont have the money to buy one even a good one
I'm not as lucky as you. I run from laptop and can't jam in any card at all. I need to use a laptop for portability reasons and can't afford to buy a new laptop every 2 years. BTW I didn't see Brandon's post before posting, I was referring to some of the posts that were made this weekend.
I'm just hoping I won't be one of the insignificant people who have to go to hell because they don't have the latest fastest computer (yes going without STO is like hell lol).
ok I don't know how many of us there are having this problem but I am pitching my voice in to the crowd. my game will not launch stalls at 75 % on the cryptic load screen I have uninstalled it 5 times now and am attempting some of the suggestions others have made. However so far nothing. I expect reparations from cryptic and perfect world for this. I am a life time member and lead of one of the more prolific fleets in the game. Get this fixed cryptic! get it fixed quick. Branflakes Your our voice! Get us answers liaison.
ok I don't know how many of us there are having this problem but I am pitching my voice in to the crowd. my game will not launch stalls at 75 % on the cryptic load screen I have uninstalled it 5 times now and am attempting some of the suggestions others have made. However so far nothing. I expect reparations from cryptic and perfect world for this. I am a life time member and lead of one of the more prolific fleets in the game. Get this fixed cryptic! get it fixed quick. Branflakes Your our voice! Get us answers liaison.
We've already been told, indirectly, that they don't care about us minorities.
When I launcher STO and it goes through the patching phase, if I close the window before I engage, then restart the launcher with the verify switched on, it will still try to patch 1 file, dx3dx9_37.dll, I've looked up what this file is which is a DirectX file. Does anyone else get this, or similar?
think i see that but it just flies way too fast to get a good look at what it says
We've already been told, indirectly, that they don't care about us minorities.
I'm pretty sure I told you the exact opposite. I can empathize with your frustration; I have been playing STO since CB and not being able to play would be very upsetting. We are working as hard as we can to resolve this issue.
Just a quick hello from those of us who can't even access the game at all because we are trapped with the eternal patching issue. (the good old stopped at 64% then DC from server, then rinse repeat forever thing).
Are you guys also working on this issue, assuming they are in fact two separate, unrelated bugs? A simple yes or no from the PWE spokesperson will do as an answer for now.
A simple roll back the patch and fix the issue would be the answer at the moment. But they stated they won't because the minority isn't cared about, but only our $$$.
Alright, you really need to calm down some. Take a breather, take a walk. It's not personal and it shouldn't be taken that way.
Are we annoyed? Yes.
Should we be compensated? Yes... I'd even go so far as to say something besides a title like "The 107" got would be nice, maybe some free dilithium or Zen instead.
Do we need to be snapping at Brandon or anyone else? Not really. It's kind of like getting hostile with the secretary; all it does is make them less inclined to be helpful when they might have started out otherwise.
"If you can't take a little bloody nose, maybe you ought to go back home and crawl under your bed. It's not safe out here. It's wondrous, with treasures to satiate desires both subtle and gross; but it's not for the timid." -- Q, TNG: "Q-Who?"
^Words that every player should keep in mind, especially whenever there's a problem with the game...
Alright, you really need to calm down some. Take a breather, take a walk. It's not personal and it shouldn't be taken that way.
Is one calm when they're being cheated? No. When it comes to me being cheated, yes I take it personal especially when they try to blame it on my hardware. My hardware is not the reason it keeps crashing for me. It's their patch that has caused it. After 4 days I have yet to see any evidence that anything is being done.
Is one calm when they're being cheated? No. When it comes to me being cheated, yes I take it personal especially when they try to blame it on my hardware. My hardware is not the reason it keeps crashing for me. It's their patch that has caused it. After 4 days I have yet to see any evidence that anything is being done.
Ever heard of a weekend, do you ever get days off? We are ALL in same boat. We have ALL missed out on events, dili, even our own fleet promotions and events. They are working on it.
Comments
If the above does not help, please file the tech support ticket mentioned. Note: Only 1 ticket should be filed and filing more will not get you help any faster, and can actually slow down the ticketing process. Please include your crash # if you receive one.
We appreciate your continued patience and we look forward to seeing you in-game again soon!
EDIT:
I can empathize with you that you feel this way, but I've responded to this thread each day your issue has persisted (with exception to the weekend since I was AFK). We've got our best Engineers looking into this and I appreciate your patience.
Cheers,
Brandon =/\=
What we're frustrated at is, that while they are indeed looking at it, they have not rolled back the patch and sent it back to tribble. There are God knows how many tickets filed.
yep same here i told them u are usually off during the weekends and that your just replaying info to the appropriate persons
We will not be rolling back that patch, as that would most likely mean we would be rolling back everyone's progress from the weekend. As others have pointed out, only a very small percent of players are affected; However, we are treating the issue as our top priority as if everyone was affected -- it's all hands on deck for our Engineers. I am on the email thread about the issue between the Engineers and they are investigating and working to triage.
Cheers,
Brandon =/\=
I don't understand why it would be a video card problem as some people have speculated if the program is only loading and not displaying any graphics yet. My video has more video RAM than the minimum requirement (I have Intel video built into the motherboard and it's not possible to change video card on it.) And I also don't see why some people have been blaming the people who have that problem. If your program is running fine, then why are you posting on this thread at all.
The one thing that is common is after the Oct 3 patch, the program crashes at around the 70-75% point. From the length of this thread, it doesn't look like an insignificant number of people have been having this problem. Sorry, but I don't think shutting down this thread and telling people who have this problem to go to hell is a very good solution.
Why are the patches released on Thursday when there's so little time to fix any resulting problems before the weekend instead of on, say, Monday or Tuesday?
^Words that every player should keep in mind, especially whenever there's a problem with the game...
Sigh, I don't mean a rollback of all the events, but can we undo the patch itself? Then extend the events by 5 days?
As much as I would love for Cryptic to rollback the patch, I understand that it would affect other players. I would appreciate acknowledgement of the 6 hours I spent collecting info to resubmit ticket info that was requested. Good Luck to the engineers and fingers crossed for quick solution.
SPACE, THE PRISON OF INFINITY, THE LOST FRONTIER
Same here its built into the motherboard but thank god I recalled having vent and a fleet member told me that if it is the graphics card I can bypass the built in and add another one and use that. But if that is the case I would have to buy the cheapest one as I really dont have the money to buy one even a good one
But so far we have gather that most of us having this issue are using somewhat older computers say 5yrs or older with the few exceptions of a few newer computers and that we all seem to be missing that patchxfer.log or what ever file that is when gathering the crash report and finally that we all crash in the same spot between 75-80% on the Cryptic loading screen.
Yet that's all they have done, along with thievery.
When I launcher STO and it goes through the patching phase, if I close the window before I engage, then restart the launcher with the verify switched on, it will still try to patch 1 file, dx3dx9_37.dll, I've looked up what this file is which is a DirectX file. Does anyone else get this, or similar?
I'm not as lucky as you. I run from laptop and can't jam in any card at all. I need to use a laptop for portability reasons and can't afford to buy a new laptop every 2 years. BTW I didn't see Brandon's post before posting, I was referring to some of the posts that were made this weekend.
I'm just hoping I won't be one of the insignificant people who have to go to hell because they don't have the latest fastest computer (yes going without STO is like hell lol).
We've already been told, indirectly, that they don't care about us minorities.
think i see that but it just flies way too fast to get a good look at what it says
I'm pretty sure I told you the exact opposite. I can empathize with your frustration; I have been playing STO since CB and not being able to play would be very upsetting. We are working as hard as we can to resolve this issue.
Cheers,
Brandon =/\=
p.s. has anyone noticed patches that crash, tends to happen during events? LOL
Are you guys also working on this issue, assuming they are in fact two separate, unrelated bugs? A simple yes or no from the PWE spokesperson will do as an answer for now.
Are we annoyed? Yes.
Should we be compensated? Yes... I'd even go so far as to say something besides a title like "The 107" got would be nice, maybe some free dilithium or Zen instead.
Do we need to be snapping at Brandon or anyone else? Not really. It's kind of like getting hostile with the secretary; all it does is make them less inclined to be helpful when they might have started out otherwise.
^Words that every player should keep in mind, especially whenever there's a problem with the game...
Is one calm when they're being cheated? No. When it comes to me being cheated, yes I take it personal especially when they try to blame it on my hardware. My hardware is not the reason it keeps crashing for me. It's their patch that has caused it. After 4 days I have yet to see any evidence that anything is being done.
Ever heard of a weekend, do you ever get days off? We are ALL in same boat. We have ALL missed out on events, dili, even our own fleet promotions and events. They are working on it.
SPACE, THE PRISON OF INFINITY, THE LOST FRONTIER