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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues
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Cryptic Launcher Autoupdate Problem

1…3738404243…102

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  • Options
    zaichalzaichal Member Posts: 96 Arc User
    edited January 2013
    Looks like this problem isn't discriminating against ftp. I'm currently subscribing and affected by it.

    Can anyone affected by this problem log onto gateway.startrekonline? I can't.
  • Options
    cha0s1428cha0s1428 Member Posts: 416 Arc User
    edited January 2013
    I wonder if its the same router issue it was before. I would test it by just trying to bypass the router, but Its a pain to get to, so I won't. If anyone else wants to try, we sure would appreciate the feedback.
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    warbird1988warbird1988 Member Posts: 40 Arc User
    edited January 2013
    This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies . ~BranFlakes
  • Options
    lordlalolordlalo Member Posts: 460 Arc User
    edited January 2013
    Firstly, I'm one of the "few" that cannot open the patcher, but before the servers went down, I was able to purchase a ton of Zen. When I purchased this Zen, it did not show up in my account as processing or anything -- like it had never happened.

    So, I contact support -- I get a canned response that it is Paypal's fault. I call PayPal and the agent at PayPal insists I'm being scammed and that their systems are running as intended -- he also states that PWE has their money as the transaction shows clearly on PayPal's side. So, now to clarify the situation and to give PWE a chance to explain things, I call, I call, I call, I call some more... I've been calling since 20 mins ago and no one answers the phone during their normal business hours....

    I am so inspired by trust in PWE right about now.....
    Said NO to Arc. Gets punished by not being given a free outfit, free lobi, and free shuttle. Now forced to use Arc's site when trying to get to STO site. Still not rewards for beta testing the Arc website by force. Bravo Cryptic.
  • Options
    fatumterminatusfatumterminatus Member Posts: 2 Arc User
    edited January 2013
    C:\>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 48 ms 49 ms 48 ms 112.Red-80-58-67.staticIP.rima-tde.net [80.58.67
    .112]
    3 * * * Request timed out.
    4 84 ms 81 ms 92 ms 133.Red-80-58-86.staticIP.rima-tde.net [80.58.86
    .133]
    5 84 ms 84 ms 83 ms 84.16.10.73
    6 113 ms 179 ms 114 ms 213.140.37.174
    7 449 ms 226 ms 226 ms 195.50.118.201
    8 131 ms 127 ms 128 ms ae-51-51.csw1.London1.Level3.net [4.69.139.88]
    9 128 ms 128 ms 125 ms ae-228-3604.edge3.London1.Level3.net [4.69.166.1
    58]
    10 131 ms * * te0-7-0-1.ccr22.lon01.atlas.cogentco.com [130.11
    7.15.81]
    11 * 131 ms 128 ms te0-5-0-6.mpd22.lon13.atlas.cogentco.com [154.54
    .74.62]
    12 200 ms 192 ms 191 ms te0-3-0-4.ccr22.bos01.atlas.cogentco.com [154.54
    .5.122]
    13 205 ms 206 ms 205 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    14 227 ms 218 ms * 38.111.40.114
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • Options
    dktokyodktokyo Member Posts: 4 Arc User
    edited January 2013
    I made the mistake of having Steam verify the files :(

    Looks like I won't be getting a monday morning Q XP boost... I just started on Saturday, already a Captain thanks to that. Would probably be an admiral if I did less PvE.

    Aside (I can't make new threads yet :( ): is there any point in opening Dominion Lock Boxes before you're level 50? I got a great purple piece when I opened one earlier, but it was a Mk II and is now useless. I'm guessing I won't get any ships, etc.
  • Options
    dethblazer1dethblazer1 Member Posts: 0 Arc User
    edited January 2013
    Would be nice if we had any update about this and eta from the devs :mad:
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    nanonoizexxxnanonoizexxx Member Posts: 7 Arc User
    edited January 2013
    from amsterdam we cant launch
  • Options
    nobscunobscu Member Posts: 136 Arc User
    edited January 2013
    Someone tell the hamster to turn their router off for 10 seconds then let it reset :D
    [SIGPIC][/SIGPIC]
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    flash525flash525 Member Posts: 5,441 Arc User
    edited January 2013
    boltax2012 wrote: »
    Hi everyone.......Its 18.30 gmt and i have the same problem......is anyone else still having a problem with the updater?
    18:22 GMT. :P

    But yes, same problem.
    attachment.php?attachmentid=42556&d=1518094222
  • Options
    sharyssasharyssa Member Posts: 157 Arc User
    edited January 2013
    zaichal wrote: »
    Looks like this problem isn't discriminating against ftp. I'm currently subscribing and affected by it.

    Can anyone affected by this problem log onto gateway.startrekonline? I can't.



    ...nope, not working here either.
    [SIGPIC][/SIGPIC]
  • Options
    attilio87attilio87 Member Posts: 264 Media Corps
    edited January 2013
    dethblazer1 wrote: »
    Would be nice if we had any update about this and eta from the devs :mad:

    They are investigating and can't give an ETA since they don't know what the problem is yet. That's the latest update so I assume nothing has changed.
    attilio.png
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    boltax2012boltax2012 Member Posts: 32 Arc User
    edited January 2013
    well....i guess that answers my question........;)
  • Options
    baclimonbaclimon Member Posts: 1 Arc User
    edited January 2013
    They have to update there Internet Border routers with the proper BGP statements

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 19 ms 7 ms 8 ms 10.240.161.93
    2 9 ms 17 ms 8 ms 67.59.242.25
    3 9 ms 11 ms 8 ms 67.83.248.129
    4 21 ms 15 ms 22 ms 64.15.7.241
    5 15 ms 13 ms 13 ms 64.15.0.61
    6 * * * Request timed out.
    7 12 ms 13 ms 14 ms 154.54.0.153
    8 21 ms 16 ms 19 ms 154.54.44.50
    9 20 ms 24 ms 17 ms 154.54.46.134
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * ^C
    C:\>
  • Options
    outooffocusoutooffocus Member Posts: 0 Arc User
    edited January 2013
    i guess it has something to do with this last minute notice
    one of the unscheduled schedules again


    # 1 Scheduled Maintenance (January 28, 2013)
    Yesterday, 07:01 PM
    Hi Captains,

    We will be bringing down Star Trek Online tomorrow, Monday, January 28th, at 7AM PST (click here to view in your timezone) for maintenance and to apply a new patch. Patch notes can be found here, and we expect this maintenance to only last for 2 hours. The test server may also be unavailable during this time.

    Thanks for your patience and understanding,

    - The Star Trek Online Team
    Brandon "BranFlakes" Felczer | Community Manager
    Follow us on Twitter: @trekonlinegame | "Like" us on Facebook
    Follow me on Twitter: @PWE_BranFlakes
    If you wish to speak to someone on the community team, file a "Forums and Website" support ticket here, as we are not able to respond to PMs. \

    really i don't understand and have no patience
    thanks
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    ozy83ozy83 Member Posts: 156 Arc User
    edited January 2013
    Same issue as everyone else.. :(
    [SIGPIC][/SIGPIC]
    Lag Watch:
    Delta Rising: Warning
    Anniversary Event: Severe
    Iconian Season: Critical
  • Options
    john98837john98837 Member Posts: 761 Arc User
    edited January 2013
    alexdoherty wrote: »
    Strangely enough, I tried tethering it with my mobile and it did seem to allow me to download the patch, However trying to swap back to my usual ISP only went back to the usual patch loading problems.

    Fun times, A year out of the game and I try to come back to the same reasons I left in the first place.

    You need to actually get the game to load before switching back to your regular ISP. When you get to the character selection screen is when you want to switch back.
  • Options
    zix74itaelitezix74itaelite Member Posts: 0 Arc User
    edited January 2013
    I was playing just fine before the patch, half of the fleet i'm in is having the same problem (the other half is not playing right now :D). i'm in Italy btw
  • Options
    aelfwin1aelfwin1 Member Posts: 2,896 Arc User
    edited January 2013
    No go for me was well . :o
    In Israel btw .
  • Options
    rebnairebnai Member Posts: 0 Arc User
    edited January 2013
    Any updates on this?
  • Options
    sharyssasharyssa Member Posts: 157 Arc User
    edited January 2013
    Well, its pretty obvious from all of the traceroutes that have been posted whats wrong I think.

    *wonders if any of the info posted here even gets to the support staff*
    [SIGPIC][/SIGPIC]
  • Options
    shardmandershardmander Member Posts: 2 Arc User
    edited January 2013
    Huddersfield, UK. Not working either.
  • Options
    tony314tony314 Member Posts: 0 Arc User
    edited January 2013
    Same issue here to, from the UK
  • Options
    clannersclanners Member Posts: 5 Arc User
    edited January 2013
    Another in the UK not being able to connect. I get stuck at the same place as everyone else.

    11 92 ms 95 ms 90 ms te0-1-0-3.ccr21.bos01.atlas.cogentco.com [154.54
    .31.181]
    12 91 ms 90 ms 89 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
  • Options
    wpace2wpace2 Member Posts: 0 Arc User
    edited January 2013
    assimilatedktar wrote: »
    Same problem. There already was a thread about this but it has been moved. See you there when they are merged.:rolleyes:

    if you cant get to the STO website then how are you able to get to the forums :confused::rolleyes:
  • Options
    fraghul2000fraghul2000 Member Posts: 1,590 Arc User
    edited January 2013
    WoW never had this problem... amatures.

    Sure it did. I stacked up almost a month of free compensation days for prolonged and unexpected downtimes in the first year alone.
  • Options
    lex1conlex1con Member Posts: 27 Arc User
    edited January 2013
    sharyssa wrote: »
    ...nope, not working here either.

    nope just timing out:mad::mad::mad
    [SIGPIC][/SIGPIC]
  • Options
    rickysmith1rickysmith1 Member Posts: 610 Arc User
    edited January 2013
    flash525 wrote: »
    18:22 GMT. :P

    But yes, same problem.

    18:25 GMT - I didn't have aprobelm with the Launcher before, now the Maintaince has been completed, the problem has hit me :'(

    I would give I.P Address but recently been TRIBBLE and nerved with giving that sort of information.
    STAR TREK CONTINUES
    Episode One - A Single Moment Episode Two - Infancy Episode Three - Unto the Breach
    Episode Four - Head Of A Needle Episode Five: The Duality of Men Episode Six - Redemption Earned
    Episode Seven - Shattered Universe Episode Eight - The Gepetto Condition Episode Nine - One Room, Two Officers
    Episode Ten - Beyond The Farthest Star Episode Eleven - It's OK, It Won't Hurt Episode Twelve - A Protracted Officer
    Episode Thirteen - Somewhen Episode Fourteen - The Boy Who Lived Episode Fifthteen - Empathy
  • Options
    wpace2wpace2 Member Posts: 0 Arc User
    edited January 2013
    oops wrong person lol
  • Options
    captainjordan24captainjordan24 Member Posts: 2 Arc User
    edited January 2013
    Bradford, UK

    Not working either

    Same trace issues as others :-)
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