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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Cryptic Launcher Autoupdate Problem

1…3536384041…102

Comments

  • bradaighbradaigh Member Posts: 0 Arc User
    edited January 2013
    tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms speedport.ip [192.168.100.1]
    2 17 ms 17 ms 17 ms 217.0.119.67
    3 17 ms 17 ms 17 ms 87.186.234.130
    4 30 ms 28 ms 27 ms 194.25.6.74
    5 38 ms 36 ms 38 ms te0-7-0-1.ccr21.fra03.atlas.cogentco.com [130.117.14.149]
    6 40 ms 41 ms 40 ms te0-4-0-2.ccr21.ams03.atlas.cogentco.com [154.54.39.181]
    7 47 ms 48 ms 47 ms te0-5-0-7.ccr21.lpl01.atlas.cogentco.com [130.117.48.41]
    8 111 ms 112 ms 110 ms te0-4-0-2.ccr21.bos01.atlas.cogentco.com [154.54.44.197]
    9 112 ms 110 ms 111 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 *
  • hornviechhornviech Member Posts: 6 Arc User
    edited January 2013
    Its was a tribble, lost in a grain storage next to the main Serverfarm:eek:

    Nd now there are thousends... millions off them !!!!! and Epic ones !!!!!:eek:
  • daveynydaveyny Member Posts: 8,227 Arc User
    edited January 2013
    captainmal3 wrote: »
    Well, google news says there was a pretty big fire about the right time but I can't see how that would have an effect.

    It would if the building housed any of the equipment needed by Cryptic for us to connect to the game.
    STO Member since February 2009.
    I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
    Forever a STO Veteran-Minion
    upside-down-banana-smiley-emoticon.gif
  • gontanaka79gontanaka79 Member Posts: 2 Arc User
    edited January 2013
    Here is my tracert:
    Traza a la direcci?n launcher.startrekonline.com [208.95.185.44]
    sobre un m?ximo de 30 saltos:

    1 4 ms 7 ms 6 ms 192.168.1.254
    2 11 ms 14 ms 12 ms 217.32.142.105
    3 12 ms 13 ms 13 ms 217.32.142.174
    4 21 ms 20 ms 19 ms 213.120.163.90
    5 20 ms 22 ms 20 ms 31.55.165.37
    6 20 ms 20 ms 20 ms 31.55.165.107
    7 19 ms 19 ms 21 ms 109.159.250.116
    8 34 ms 33 ms 33 ms core1-te0-13-0-14.ealing.ukcore.bt.net [109.159.
    250.32]
    9 30 ms 30 ms 42 ms transit1-pos1-0-0.telehouse.ukcore.bt.net [62.6.
    201.82]
    10 26 ms 25 ms 29 ms 166-49-211-157.eu.bt.net [166.49.211.157]
    11 32 ms 29 ms 42 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.49]
    12 37 ms 45 ms 29 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
    7.14.49]
    13 26 ms 27 ms 27 ms te0-1-0-5.ccr21.lon13.atlas.cogentco.com [130.11
    7.1.2]
    14 122 ms 103 ms 101 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com [66.28.
    4.189]
    15 309 ms 210 ms 212 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    16 * * 111 ms 38.111.40.114
    17 * * * Tiempo de espera agotado para esta solicitud.
    18 * * * Tiempo de espera agotado para esta solicitud.
    19 * * * Tiempo de espera agotado para esta solicitud.
    20 * * * Tiempo de espera agotado para esta solicitud.
    21 * * * Tiempo de espera agotado para esta solicitud.
  • plvoyplvoy Member Posts: 62 Arc User
    edited January 2013
    dear PWE Staff, this may be an ISP Issue, but I'd check for a faulty Network Card or 2 in your patchserver.crypticstudios.com (208.95.185.41).
    Cause if it would be an ISP prob, i'd have 100% package loss, not every 20th ping with an answer....
    =/\= Redacted =/\=
  • hellfiremaaanhellfiremaaan Member Posts: 0 Arc User
    edited January 2013
    I tethered my phone, got the update, switched to DSL and guess what, Still got the issue.
  • fumaninkfumanink Member Posts: 16 Arc User
    edited January 2013
    Just got home from work, i could log in before the maintenance, but now im having the same issue as you guys. As im in the UK the regional argument is very invalid looking at where most of you are from, also there is nothing wrong with my connection
    They used to say if an infinite number of chimps typed we would get the works of Shakespeare, the internet has proved this is NOT the case...
  • nasaannasaan Member Posts: 1 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\User>tracert http://launcher.startrekonline.com
    Unable to resolve target system name http://launcher.startrekonline.com.

    C:\Users\User>tracert http://launcher.startrekonline.com
    Unable to resolve target system name http://launcher.startrekonline.com.

    C:\Users\User>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 9 ms 17 ms 7 ms 79.97.60.1
    3 12 ms 9 ms 16 ms 109.255.255.254
    4 7 ms 8 ms 7 ms 84.116.238.42
    5 9 ms 9 ms 7 ms 213.46.165.94
    6 95 ms 104 ms 103 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
    7 93 ms 105 ms 93 ms internap-gw.ip4.tinet.net [77.67.77.54]
    8 95 ms 94 ms 101 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    9 97 ms 102 ms 106 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * 97 ms * playstartrekonline.fr [208.95.185.44]
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • ravynknightravynknight Member Posts: 2 Arc User
    edited January 2013
    hornviech wrote: »
    Hey Cryptic,

    for that I would like to have a Dominion with the Escort Carrier in it for compensation ! :cool:

    I already opened several of these Boxes and I only got junk !

    And all the Time I see a Message soandso has been issued a Jem Hadar Heavy Escort Carrie, every 2 Minutes or so.

    i opened about 300 boxes and got a bunch of other stuff but no ship i would like a heavy escort carrier as well! i think its stupid that you make us spend so much on keys and don't even offer up an increasing chance relative to how many boxes you opened.. its absolutely ludicrous what it takes to get one of those.. i have the dreadnought carrier now just cause of the lobi i got from the freakin boxes i opened.. now i want the other console but NOOO i can't even get a ship from those stupid boxes.. i know crypitic.. instead of these stupid boxes.. how about some new story arcs instead? *gasp* what an idea!
  • duszek82duszek82 Member Posts: 5 Arc User
    edited January 2013
    I've had this problem before the patch. POLAND - Piotrk?w Trybunalski
    There are no access to the game, but my friends from other cities are playing and have fun
  • cha0s1428cha0s1428 Member Posts: 416 Arc User
    edited January 2013
    Yeah, I am having the same issue. I have never really had this issue before though. I just really want to get in and see if the jemmy shields are any good now. Just fix the dang thing already
  • sabremeister1sabremeister1 Member Posts: 108 Arc User
    edited January 2013
    Another one in the UK with this problem
  • zaichalzaichal Member Posts: 96 Arc User
    edited January 2013
    I'm still getting this 'Trying to update the server' message. I am aware it's not affecting everyone, a friend of mine can play the game without problems. But I can't even get to the gateway.startrekonline page, even though I could this morning and my friend can?!
  • attilio87attilio87 Member Posts: 264 Media Corps
    edited January 2013
    hellfiremaaan wrote: »
    I tethered my phone, got the update, switched to DSL and guess what, Still got the issue.

    Try going to the STO install folder and launching the game client from there. Not the launcher, the game client. They are two different files.
    attilio.png
  • auggiedog1auggiedog1 Member Posts: 106 Arc User
    edited January 2013
    Long Island, NY here. Same problems as everyone else. We also have many other problems in NY that have nothing to do with STO :)
  • john98837john98837 Member Posts: 761 Arc User
    edited January 2013
    jplatimer wrote: »
    That is interesting, though I have no way to try it from my network (no way to get it on a wireless connection).

    Can you do a trace from the one that fails, then hop on the other, and do a trace from the one that succeeded please?

    Already posted it but that was about 30 pages back, so i don't blame you for not finding it.

    Working connection:

    C:\****tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms ******
    2 42 ms 43 ms 42 ms spok-dsl-gw08.spok.qwest.net [67.5.64.8]
    3 42 ms 42 ms 42 ms spok-agw1.inet.qwest.net [67.5.65.57]
    4 68 ms 68 ms 68 ms sjp-brdr-04.inet.qwest.net [67.14.34.38]
    5 70 ms 70 ms 70 ms te0-2-0-6.ccr22.sjc03.atlas.cogentco.com [154.54
    .13.193]
    6 70 ms 70 ms 70 ms te0-2-0-3.ccr22.sjc01.atlas.cogentco.com [66.28.
    4.77]
    7 71 ms 72 ms 72 ms te0-0-0-4.mpd22.sfo01.atlas.cogentco.com [66.28.
    4.149]
    8 105 ms 105 ms 104 ms te0-0-0-2.mpd22.mci01.atlas.cogentco.com [154.54
    .6.33]
    9 118 ms 118 ms 118 ms te0-5-0-4.mpd22.ord01.atlas.cogentco.com [154.54
    .45.158]
    10 132 ms 132 ms 133 ms te0-5-0-6.ccr21.bos01.atlas.cogentco.com [154.54
    .45.250]
    11 132 ms 132 ms 132 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 135 ms * 142 ms 38.111.40.114
    13 132 ms 131 ms 131 ms 208.95.185.44

    Trace complete.

    _____________________________________________________________________


    Timing out connection:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:******>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms ******* [*****]
    2 1 ms <1 ms 1 ms 24.245.64.1
    3 1 ms 1 ms 1 ms 10.30.1.5
    4 7 ms 6 ms 6 ms 66.62.136.113
    5 6 ms 6 ms 6 ms sea1-core-01-ae1.360.net [66.62.2.81]
    6 6 ms 6 ms 6 ms xe-3-1-0.mpr1.sea1.us.above.net [208.185.20.73]

    7 6 ms 6 ms 6 ms xe-1-0-0.mpr2.sea1.us.above.net [64.125.31.14]
    8 69 ms 207 ms 208 ms gi1-20.ccr01.sea02.atlas.cogentco.com [154.54.11
    .41]
    9 6 ms 6 ms 6 ms te2-8.ccr01.sea01.atlas.cogentco.com [154.54.85.
    177]
    10 44 ms 43 ms 43 ms te0-0-0-7.ccr21.slc01.atlas.cogentco.com [154.54
    .29.221]
    11 123 ms 59 ms 147 ms te8-2.ccr01.den01.atlas.cogentco.com [154.54.82.
    222]
    12 59 ms 59 ms 60 ms te0-3-0-7.ccr21.mci01.atlas.cogentco.com [154.54
    .87.86]
    13 64 ms 64 ms 64 ms te0-5-0-4.ccr22.ord01.atlas.cogentco.com [154.54
    .45.150]
    14 93 ms 93 ms 93 ms te0-4-0-6.ccr22.bos01.atlas.cogentco.com [154.54
    .45.218]
    15 93 ms 93 ms 92 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    16 * * 99 ms 38.111.40.114
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * 93 ms www.startrekonline.fr [208.95.185.44]

    Trace complete.
  • captainmal3captainmal3 Member Posts: 436 Arc User
    edited January 2013
    daveyny wrote: »
    It would if the building housed any of the equipment needed by Cryptic for us to connect to the game.

    Hey, maybe Bran'll see it and investigate. :P
  • mrbaconsahmrbaconsah Member Posts: 39 Arc User
    edited January 2013
    plvoy wrote: »
    dear PWE Staff, this may be an ISP Issue, but I'd check for a faulty Network Card or 2 in your patchserver.crypticstudios.com (208.95.185.41).
    Cause if it would be an ISP prob, i'd have 100% package loss, not every 20th ping with an answer....

    Not true, if the 'network card' of the router in cogent was at fault you could see the same thing.

    If the 'network card' of any load balancing equipment was at fault, same thing..
  • zippytimezippytime Member Posts: 10 Arc User
    edited January 2013
    sabremeister1 wrote: »
    Another one in the UK with this problem

    Same here, perfect before the patch, now im just getting the same as everyone else, hope they fix it soon
  • kekvinkekvin Member Posts: 633 Arc User
    edited January 2013
    I am having the same issue. Just keeps saying "Trying to Update launcher, Please be patient" then then it times out and says "Unable to establish a connection to the patch server".

    is kinda funny as I was in game before the last update. :(
  • fabulaestvestrifabulaestvestri Member Posts: 0 Arc User
    edited January 2013
    john98837 wrote: »
    The issue is ISP specific not regional, if you can teather your cellphone, switch to a backup connection, or hop on a neighbors wireless just to get in that may work, it did for me. Once the game patches and loads log out but don't exit the game, switch back to your regular internet and log back in. This issue is only with the launcher/patch servers, once the game loads your fine.

    Confirmed - this works - got directly on using my mobile as a 3G hotspot and my home broadband disconnected. (Just be sure to avoid nasty large roaming charges by reverting to normal Internet once your in!)
  • joshmaaaaaaansjoshmaaaaaaans Member Posts: 32 Arc User
    edited January 2013
    Soo, anyone know about the people who magically appear on the exchange and sell **** for redic prices..

    I.e, there is an item on the exchange, lets use XI rare Sci console field generator for example, and they are all selling for 1.5mill, all of them some variant of 1.5mill, and suddenly you refresh and there's one on there for 200k, which you quickly buy and resell. Does anyone know who these stupid people are? Because it happens pretty frequently, mainly with commodities, if anyone knows who these people are please direct them towards me as i would like to thank them.
    [SIGPIC][/SIGPIC]
  • lolimpicardlolimpicard Member Posts: 309
    edited January 2013
    aestu wrote: »
    a massive surprise attack from the diabolical forces of the European Union.

    Oh god I laughed harder than I should have. Thanks for that.

    Also just got this:
    10 * * * Zeit?berschreitung der Anforderung.
    11 * * * Zeit?berschreitung der Anforderung.
    12 * * * Zeit?berschreitung der Anforderung.
    13 * * * Zeit?berschreitung der Anforderung.
    14 * * * Zeit?berschreitung der Anforderung.
    15 * * * Zeit?berschreitung der Anforderung.
    16 * * * Zeit?berschreitung der Anforderung.
    17 * * * Zeit?berschreitung der Anforderung.
    18 * * * Zeit?berschreitung der Anforderung.
    19 * * * Zeit?berschreitung der Anforderung.
    20 * * * Zeit?berschreitung der Anforderung.
    21 * * * Zeit?berschreitung der Anforderung.
    22 * 137 ms * 208.95.185.41
    23 * * * Zeit?berschreitung der Anforderung.
    24 * * * Zeit?berschreitung der Anforderung.
    25 * * * Zeit?berschreitung der Anforderung.
    26 * * * Zeit?berschreitung der Anforderung.
    27 * * * Zeit?berschreitung der Anforderung.
    28 * * * Zeit?berschreitung der Anforderung.
    29 * * * Zeit?berschreitung der Anforderung.
    30 * * * Zeit?berschreitung der Anforderung.

    Clearly somebody survived.
    [SIGPIC][/SIGPIC]
    He's dead, Jim.
  • warbird1988warbird1988 Member Posts: 40 Arc User
    edited January 2013
    Yes and as usual, no communication with Cryptic over when the problem will be fixed again... this was supposed to be a minor patch.

    I would not trust Cryptic to code a padlock.
  • thebumblethebumble Member Posts: 2
    edited January 2013
    I want my lost Q time Bran! I had another 1 1/2 hours to go!

    Or something suitable as a replacement..XD
  • marc8219marc8219 Member Posts: 0 Arc User
    edited January 2013
    nevermind it didn't work, disregard
    Tala -KDF Tac- House of Beautiful Orions
  • gallantskepticgallantskeptic Member Posts: 50 Arc User
    edited January 2013
    My Tracert from Southern California to launcher.startrekonline.com completed at 10:11 am Pacific time.
    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 6 ms 10 ms 6 ms 10.91.0.1
    2 9 ms 8 ms 6 ms dtr02gldlca-tge-0-2-0-0.gldl.ca.charter.com [96.
    34.97.80]
    3 22 ms 11 ms 9 ms crr01lnbhca-tge-0-4-0-0.lnbh.ca.charter.com [96.
    34.99.30]
    4 10 ms 11 ms 15 ms crr02lnbhca-tge-0-0-0-0.lnbh.ca.charter.com [96.
    34.99.69]
    5 24 ms 23 ms 23 ms crr01rvsdca-tge-0-4-0-9.rvsd.ca.charter.com [96.
    34.96.130]
    6 13 ms 23 ms 23 ms bbr01rvsdca-bue-2.rvsd.ca.charter.com [96.34.2.6
    6]
    7 23 ms 22 ms 15 ms bbr01mtpkca-bue-4.mtpk.ca.charter.com [96.34.0.2
    3]
    8 18 ms 19 ms 17 ms te0-0-0-26.ccr21.lax05.atlas.cogentco.com [38.10
    4.84.189]
    9 18 ms 18 ms 19 ms te0-3-0-5.ccr21.lax01.atlas.cogentco.com [154.54
    .44.141]
    10 59 ms 56 ms 61 ms te0-2-0-5.ccr21.iah01.atlas.cogentco.com [154.54
    .0.234]
    11 78 ms 79 ms 78 ms te0-2-0-7.ccr21.atl01.atlas.cogentco.com [154.54
    .25.117]
    12 80 ms 79 ms 78 ms te0-5-0-7.ccr21.dca01.atlas.cogentco.com [154.54
    .42.193]
    13 95 ms 98 ms 96 ms te0-0-0-2.mpd21.jfk02.atlas.cogentco.com [154.54
    .41.18]
    14 101 ms 102 ms 100 ms te0-6-0-7.ccr22.bos01.atlas.cogentco.com [154.54
    .0.25]
    15 101 ms 101 ms 102 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Windows\system32>
  • admiralmurkadmiralmurk Member Posts: 35 Arc User
    edited January 2013
    1 16 ms 90 ms 99 ms BThomehub.home
    2 22 ms 23 ms 22 ms 217.32.145.1
    3 37 ms 28 ms 25 ms 217.32.145.46
    4 31 ms 29 ms 30 ms 212.140.235.146
    5 32 ms 41 ms 30 ms 217.41.169.229
    6 32 ms 29 ms 29 ms 217.41.169.109
    7 32 ms 35 ms 28 ms 109.159.251.207
    8 39 ms 38 ms 43 ms core1-te0-4-0-2.ilford.ukcore.bt.net [109.159.25
    1.129]
    9 35 ms 36 ms 35 ms core1-pos9-1.telehouse.ukcore.bt.net [194.74.65.
    114]
    10 39 ms 35 ms 34 ms t2as1-tge4-4.uk-lon1.eu.bt.net [166.49.211.145]

    11 34 ms 38 ms 33 ms t2a1-ge4-0-0.uk-lon1.eu.bt.net [166.49.135.17]
    12 38 ms 37 ms 41 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
    7.14.49]
    13 37 ms 39 ms 40 ms te0-5-0-3.ccr21.lon13.atlas.cogentco.com [154.54
    .74.70]
    14 117 ms 109 ms 112 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com [66.28.
    4.189]
    15 111 ms 111 ms 108 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
    [SIGPIC][/SIGPIC]
  • hornviechhornviech Member Posts: 6 Arc User
    edited January 2013
    Boston is gone !!!!!

    noooo
  • naz4naz4 Member Posts: 1,373 Arc User
    edited January 2013
    fabulaestvestri wrote: »
    Confirmed - this works - got directly on using my mobile as a 3G hotspot and my home broadband disconnected. (Just be sure to avoid nasty large roaming charges by reverting to normal Internet once your in!)

    Snip - only way I can get on as well via my mobile hotspot
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