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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues
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Cryptic Launcher Autoupdate Problem

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  • Options
    jorandaxjorandax Member Posts: 12 Arc User
    edited January 2013
    Ive seen the issue before the patch. Then I was able to give it a second try and logged in. As all above I am having the issue now.
  • Options
    linyivelinyive Member Posts: 1,086 Arc User
    edited January 2013
    lolimpicard wrote: »
    But you can confirm Boston is still there? No big explosions anything?
    *nods*

    Despite all the conspiracy theories, Boston was not wiped out by the tribble invasion.

    :)
  • Options
    daveynydaveyny Member Posts: 8,227 Arc User
    edited January 2013
    flash525 wrote: »
    I managed to log on perfectly earlier (before the patch). It has only been since the patch update that my launcher wont load.

    In a Perfect World... sometimes 2+2 Does Not = 4.

    :D;):rolleyes:
    STO Member since February 2009.
    I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
    Forever a STO Veteran-Minion
    upside-down-banana-smiley-emoticon.gif
  • Options
    lolimpicardlolimpicard Member Posts: 309
    edited January 2013
    joshmaaaaaaans wrote: »
    Zzzzzzzzzzzzzz

    Not bashing, usually their maintenance is routine & finishes before the stated time, but they could just upload the patch, give us the url to download it so we can move it into our sto folder and run the exe.

    Their mechanism of patching (from what I can tell) is rather complex.
    They'd probably be able to whip up a standalone patch in the short term - but it's not a matter of simply releasing it.
    [SIGPIC][/SIGPIC]
    He's dead, Jim.
  • Options
    nezhalnezhal Member Posts: 1 Arc User
    edited January 2013
    Having same problem as everyone from Montreal, Canada
  • Options
    captainmal3captainmal3 Member Posts: 436 Arc User
    edited January 2013
    lolimpicard wrote: »
    But you can confirm Boston is still there? No big explosions anything?

    Well, google news says there was a pretty big fire about the right time but I can't see how that would have an effect.
  • Options
    vsilverwings1vsilverwings1 Member Posts: 572 Arc User
    edited January 2013
    frojoe2000 wrote: »
    Above and beyond the call of duty?

    Excuse me, but keeping their servers accessable is part of their call of duty. There is nothing above and beyond about them working on this. It is their job, and it is what we pay them for.

    What they do isn't what I meant but to what lengths besides it was a figure of speech.
  • Options
    clutchumadclutchumad Member Posts: 1 Arc User
    edited January 2013
    having exaCT same problem
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    jorandaxjorandax Member Posts: 12 Arc User
    edited January 2013
    It was the Tal'Shiar... they dont want us to win!
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    hornviechhornviech Member Posts: 6 Arc User
    edited January 2013
    Hey Cryptic,

    for that I would like to have a Dominion with the Escort Carrier in it for compensation ! :cool:

    I already opened several of these Boxes and I only got junk !

    And all the Time I see a Message soandso has been issued a Jem Hadar Heavy Escort Carrie, every 2 Minutes or so.
  • Options
    john98837john98837 Member Posts: 761 Arc User
    edited January 2013
    The issue is ISP specific not regional, if you can teather your cellphone, switch to a backup connection, or hop on a neighbors wireless just to get in that may work, it did for me. Once the game patches and loads log out but don't exit the game, switch back to your regular internet and log back in. This issue is only with the launcher/patch servers, once the game loads your fine.
  • Options
    fewzzfewzz Member Posts: 242 Arc User
    edited January 2013
    While on the topic of this Patch.

    How is it justified to spend 200Lobis that costs alot to get when all they had to do to add this set is change a few numbers, literally would have taken minutes, it really irks me how they willingly love to rip us off.

    At least a new look , after all the money wed pay to get it, it involves no work really to do what they have done.
  • Options
    joelleyjoelley Member Posts: 50 Arc User
    edited January 2013
    Excerpt from Dev's code of conduct.

    Section 4, paragraph c:

    1. Blame the user.

    2. Blame the user's isp/hardware.

    3. Tell them to use the ticket/support page, even though you know it's broken.

    4. Use all 3 of the above and never admit that we know it's our fault not theirs.
    [SIGPIC]Patch.jpg[/SIGPIC]
  • Options
    katoualkatoual Member Posts: 9 Arc User
    edited January 2013
    I have the same issue, craps out in Boston, I live in Alabama, no problems before the patch.
  • Options
    greg0986greg0986 Member Posts: 0 Arc User
    edited January 2013
    I just closed Teamviewer and it is working for me now. Everyone, try closing teamviewer!
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    resistance9resistance9 Member Posts: 59 Arc User
    edited January 2013
    I see by the string this seems to be a global problem ac-crossed a lot of different internet providers. Not sure if my information being posted would do much good but i can tell you im in the far northerner part of New England if that helps. I do not have any other internet problems at all and my provider assures me it is not on our end. Not sure if this limited information is helpful but I hope so.
  • Options
    thebumblethebumble Member Posts: 2
    edited January 2013
    captainmal3 wrote: »
    Well, google news says there was a pretty big fire about the right time but I can't see how that would have an effect.

    The hamsters were running so fast their armpit fur flash fired and took the server out with them?
  • Options
    skydoc1skydoc1 Member Posts: 34 Arc User
    edited January 2013
    Same problem near Stonehenge UK - i blame it on druids!:mad:
  • Options
    fenash3030fenash3030 Member Posts: 0 Arc User
    edited January 2013
    ok.. my tracert and many others time out at :

    NetRange: 208.95.184.0 - 208.95.187.255
    CIDR: 208.95.184.0/22
    OriginAS: AS46461, AS33382
    NetName: CRYPTIC-NET-PWNAGE-US01
    NetHandle: NET-208-95-184-0-1
    Parent: NET-208-0-0-0-0
    NetType: Direct Assignment
    Comment: http://www.crypticstudios.com
    RegDate: 2008-09-25
    Updated: 2012-03-02
    Ref: http://whois.arin.net/rest/net/NET-208-95-184-0-1

    OrgName: CRYPTIC STUDIOS, INC.
    OrgId: CRYPT-4
    Address: 980 UNIVERSITY AVE
    City: LOS GATOS
    StateProv: CA
    PostalCode: 95032
    Country: US
    RegDate: 2007-02-10
    Updated: 2012-09-24
    Comment: http://www.crypticstudios.com
    Ref: http://whois.arin.net/rest/org/CRYPT-4


    THIS is where things are going bad for some of us for some reason... btw still down here...
  • Options
    lolimpicardlolimpicard Member Posts: 309
    edited January 2013
    jorandax wrote: »
    It was the Tal'Shiar... they dont want us to win!

    "So much for the servers... OPEN FIRE!"

    Of course it was a trap... again. The servers are just boxes filled with tribbles.
    [SIGPIC][/SIGPIC]
    He's dead, Jim.
  • Options
    daveynydaveyny Member Posts: 8,227 Arc User
    edited January 2013
    linyive wrote: »
    I live in the Boston area, and I am not able to connect.

    Perhaps there is truth to your statement.
    lolimpicard wrote: »
    But you can confirm Boston is still there? No big explosions anything?
    linyive wrote: »
    *nods*

    Despite all the conspiracy theories, Boston was not wiped out by the tribble invasion.

    :)

    My family (The Sullivans) are all from the Dorchester area of Boston....

    Unfortunately... per a Tweet a few moments ago... they are still there... ;)
    STO Member since February 2009.
    I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
    Forever a STO Veteran-Minion
    upside-down-banana-smiley-emoticon.gif
  • Options
    mrbaconsahmrbaconsah Member Posts: 39 Arc User
    edited January 2013
    lolimpicard wrote: »
    Their mechanism of patching (from what I can tell) is rather complex.
    They'd probably be able to whip up a standalone patch in the short term - but it's not a matter of simply releasing it.

    As far as I can tell they use a RSync like protocol, and only send the changes to the files you need, which has probably got a more involved installed.

    Just a guess though.
  • Options
    warbird1988warbird1988 Member Posts: 40 Arc User
    edited January 2013
    Once again Cryptic have shown that they are incapable at coding and are probably using microsoft word to code the game. The Launcher will not update and its constantly unable to establish a connection with the patch server?

    Anyone else tired of these constantly tiring child-like errors every time we have a patch? Is Cryptic even aware that there is a problem right now?
  • Options
    drachenhaut#3266 drachenhaut
    drachenhaut#3266
         Member Posts: 48 Arc User
    edited January 2013
    im in south texas, my request just times out.
  • Options
    jplatimerjplatimer Member Posts: 54 Arc User
    edited January 2013
    john98837 wrote: »
    The issue is ISP specific not regional, if you can teather your cellphone, switch to a backup connection, or hop on a neighbors wireless just to get in that may work, it did for me. Once the game patches and loads log out but don't exit the game, switch back to your regular internet and log back in. This issue is only with the launcher/patch servers, once the game loads your fine.

    That is interesting, though I have no way to try it from my network (no way to get it on a wireless connection).

    Can you do a trace from the one that fails, then hop on the other, and do a trace from the one that succeeded please?
  • Options
    jpskordisjpskordis Member Posts: 1 Arc User
    edited January 2013
    hornviech wrote: »
    Hey Cryptic,

    for that I would like to have a Dominion with the Escort Carrier in it for compensation ! :cool:

    I already opened several of these Boxes and I only got junk !

    And all the Time I see a Message soandso has been issued a Jem Hadar Heavy Escort Carrie, every 2 Minutes or so.

    I'll have the same please due to the issues i am experiencing in UK lol

    wont happen but worth a shot
  • Options
    alexmunro67alexmunro67 Member Posts: 7 Arc User
    edited January 2013
    Here is my tracert



    C:\Users\User>tracert patchserver.crypticstudios.com

    Traza a la direcci?n patchserver.crypticstudios.com [208.95.185.41]
    sobre un m?ximo de 30 saltos:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 48 ms 42 ms 59 ms 10.2.180.1
    3 50 ms 77 ms 41 ms 66.Red-81-46-74.staticIP.rima-tde.net [81.46.74.
    66]
    4 97 ms 93 ms 83 ms Et5-0-0-1-grtmadad1.red.telefonica-wholesale.net
    [84.16.10.77]
    5 86 ms 147 ms 107 ms Xe2-1-2-0-grtlontl1.red.telefonica-wholesale.net
    [213.140.37.174]
    6 114 ms 86 ms 86 ms 195.50.90.165
    7 110 ms 98 ms 88 ms ae-51-51.csw1.London1.Level3.net [4.69.139.88]
    8 86 ms 89 ms 86 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.1
    42]
    9 109 ms 109 ms * 4.68.70.74
    10 128 ms 100 ms 101 ms te0-4-0-5.ccr21.lon13.atlas.cogentco.com [154.54
    .72.186]
    11 171 ms 171 ms 217 ms te0-7-0-33.ccr21.bos01.atlas.cogentco.com [154.5
    4.5.161]
    12 169 ms 184 ms 178 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    13 * * * Tiempo de espera agotado para esta solicitud.
    14 * * * Tiempo de espera agotado para esta solicitud.
    15 * * * Tiempo de espera agotado para esta solicitud.
    16 * * * Tiempo de espera agotado para esta solicitud.
    17 * * * Tiempo de espera agotado para esta solicitud.
    18 * * * Tiempo de espera agotado para esta solicitud.
    19 * * * Tiempo de espera agotado para esta solicitud.
    20 * * * Tiempo de espera agotado para esta solicitud.
    21 * * * Tiempo de espera agotado para esta solicitud.
    22 * * * Tiempo de espera agotado para esta solicitud.
    23 * * * Tiempo de espera agotado para esta solicitud.
    24 * * * Tiempo de espera agotado para esta solicitud.
    25 * * * Tiempo de espera agotado para esta solicitud.
    26 * 172 ms * 208.95.185.41
    27 * * * Tiempo de espera agotado para esta solicitud.
    28 * * * Tiempo de espera agotado para esta solicitud.
    29 * * * Tiempo de espera agotado para esta solicitud.
    30 * * * Tiempo de espera agotado para esta solicitud.

    Traza completa.

    C:\Users\User>
  • Options
    aestuaestu Member Posts: 0 Arc User
    edited January 2013
    I live in Boston and can't connect.

    I don't think it's PWE's fault... Boston has just been hit by a 120-megaton thermonuclear weapon.

    It's terrible - they're stacking the bodies like planks of wood, they turned our local food court into a triage center, people are walking around with melted faces and horrible radiation burns. There's been a spate of looting and home invasions.

    Boston appears to have been the first city hit by a massive surprise attack from the diabolical forces of the European Union. New York should be hit shortly. I would imagine the West Coast should be feeling the burn in a few hours at most.

    With all this horribleness going on, I'm glad I just bought a gas generator, an uninterruptable power supply, and satelite internet. I want to unwind from boarding my windows and doors with some Star Trek Online, and it frustrates me that the servers aren't available.

    I don't care whether it's because of PWE ineptitude or nuclear war. Fix the problem. Now.
    [SIGPIC][/SIGPIC]
  • Options
    maddog0000doommaddog0000doom Member Posts: 1,017 Arc User
    edited January 2013
    greg0986 wrote: »
    I just closed Teamviewer and it is working for me now. Everyone, try closing teamviewer!

    whats team viewer? never heard of it never used it. its not the problem
    [SIGPIC][/SIGPIC]
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