Cryptic Launcher Autoupdate Problem

eldarion79

I guess it is time to play SWTOR.

yuzral

Same here from Bonnie Scotland (and yes, it's raining, why do you ask?) - traceroute is fine until it reaches Boston, then it sinks faster than a crate of tea in a tax dispute.

roborovzki

Tracert from the Netherlands:

C:\Windows\system32>tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.251
2 8 ms 8 ms 9 ms j16001.upc-j.chello.nl [24.132.16.1]
3 9 ms 9 ms 6 ms p53101.net.upc.nl [212.142.53.101]
4 7 ms 7 ms 7 ms p5001.net.upc.nl [212.142.5.1]
5 40 ms 18 ms 14 ms 84.116.244.5
6 16 ms 11 ms 12 ms nl-ams04a-ri2-xe-0-0-0.aorta.net [84.116.132.218
]
7 12 ms 13 ms 13 ms 213.46.182.18
8 106 ms 111 ms 107 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 101 ms 104 ms 101 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 99 ms 101 ms 99 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
11 108 ms 107 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

zaichal

So what do those of us without mobile internet enabled phones do to get round this problem?!

segamanxero

I am also having an issue with my launcher not being able to connect to the patch sever. I use Verizon DSL, with the fastest DSL they offer in my area. What is odd, is that everything was fine last night, I was able to login with no issues. Maybe just a weird quirk of seeing a que screen, stating that I was 1 of 1 in line to sign on. But that went away and I was able to sign on fairly quickly.

Here is my Tracert:

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms TomatoNET.TomatoSandwich [192.168.2.1]
2 27 ms 26 ms 25 ms 10.9.79.1
3 27 ms 26 ms 26 ms P0-3-0-1.BSTNMA-LCR-22.verizon-gni.net [130.81.193.238]
4 26 ms 26 ms 25 ms ae0-0.BOS-BB-RTR2.verizon-gni.net [130.81.209.94]
5 29 ms 28 ms 29 ms 0.so-0-2-0.XL4.BOS4.ALTER.NET [152.63.16.141]
6 28 ms 28 ms 28 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
7 34 ms 34 ms 32 ms internap-gw.customer.alter.net [65.207.236.58]
8 43 ms 32 ms 46 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
9 45 ms 35 ms 35 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 36 ms * * 208.95.185.41
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Also Nettest Results:

contacting nettest server..
Local IP: 108.7.6.232
Ping: 34.5 msec
Port: 80: 372 KB/sec 15 KB/sec 398 KB/sec 500
Port: 80: 363 KB/sec 14 KB/sec 388 KB/sec 500
Port: 443: 338 KB/sec 13 KB/sec 362 KB/sec 500
Port: 443: 340 KB/sec 14 KB/sec 362 KB/sec 500
Port: 7255: 348 KB/sec 14 KB/sec 371 KB/sec 500
Port: 7255: 266 KB/sec 11 KB/sec 284 KB/sec 500
Port: 7003: 316 KB/sec 13 KB/sec 336 KB/sec 500
Port: 7003: 386 KB/sec 15 KB/sec 418 KB/sec 500
Port: 7202: 363 KB/sec 14 KB/sec 391 KB/sec 500
Port: 7202: 374 KB/sec 15 KB/sec 400 KB/sec 500
Port: 7499: 368 KB/sec 14 KB/sec 394 KB/sec 500
Port: 7499: 274 KB/sec 11 KB/sec 292 KB/sec 500
Port: 80: 375 KB/sec 14 KB/sec 403 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 1 KB/sec
hit return to exit

I guess for the most part none of them meet the minimum for column 2. And the bolded lines are what didn't meet all three columns.

Generally though, I tend not to have issues online with STO. The only rare instances where I may have an issue with rubberbanding or disconnects is when I really hammer my internet connection with high bandwidth stuff while playing STO. Generally I tend to play STO while watching netflix in HD, which I do not have many issues doing.

fenash3030

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 1 ms 1 ms 2 ms 192.168.99.1
3 8 ms 6 ms 6 ms 192.168.50.1
4 6 ms 7 ms 11 ms 68-188-12-17.static.stls.mo.charter.com [68.188.
12.17]
5 18 ms 16 ms 14 ms 10.174.64.1
6 12 ms 15 ms 15 ms acr01osbhmo-tge-4-3.osbh.mo.charter.com [96.34.5
6.14]
7 13 ms 17 ms 14 ms dtr01osbhmo-tge-0-6-1-0.osbh.mo.charter.com [96.
34.50.34]
8 19 ms 18 ms 27 ms dtr01blvlil-tge-0-4-0-1.blvl.il.charter.com [96.
34.48.125]
9 29 ms 32 ms 26 ms bbr01blvlil-tge-0-0-0-0.blvl.il.charter.com [96.
34.2.20]
10 20 ms 30 ms 18 ms 206.181.23.109
11 * 138 ms 30 ms vb1720.rar3.chicago-il.us.xo.net [216.156.0.177]

12 * 29 ms 32 ms 207.88.14.194.ptr.us.xo.net [207.88.14.194]
13 33 ms 30 ms 25 ms te0-7-0-8.ccr21.ord03.atlas.cogentco.com [154.54
.10.181]
14 25 ms 27 ms 26 ms te0-3-0-0.mpd21.ord01.atlas.cogentco.com [154.54
.5.17]
15 51 ms 52 ms 56 ms te0-4-0-6.ccr21.bos01.atlas.cogentco.com [154.54
.45.246]
16 62 ms 61 ms 63 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22



i googled and researched all i could about cogentco... evidently they are HORRIBLE and well known for bottlenecks and downtime on thier routing servers...

thargorichi

I figure this is an issue with cryptic since none of my other games are having issues at the moment.

[Deleted User]

2 tries from the last 20 mins (2 different dyn. IPs)

1 55 ms 45 ms 45 ms *
2 46 ms 48 ms 47 ms 217.237.156.74
3 53 ms 54 ms 52 ms 194.25.6.82
4 53 ms 54 ms 54 ms te0-7-0-1.ccr21.fra03.atlas.cogentco.com [130.17.14.149]
5 78 ms 78 ms 77 ms te0-4-0-2.ccr21.ams03.atlas.cogentco.com [154.5.39.181]
6 77 ms 77 ms 78 ms te0-3-0-2.ccr21.lpl01.atlas.cogentco.com [154.5.37.94]
7 138 ms 138 ms 139 ms te0-3-0-3.ccr21.bos01.atlas.cogentco.com [154.5.31.229]
8 288 ms 208 ms 207 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.4]
9 * * * Zeit?berschreitung der Anforderung.
10 * * * Zeit?berschreitung der Anforderung.
11 * * * Zeit?berschreitung der Anforderung.
12 * * * Zeit?berschreitung der Anforderung.
13 * * * Zeit?berschreitung der Anforderung.
14 * * * Zeit?berschreitung der Anforderung.
15 * * * Zeit?berschreitung der Anforderung.
16 * * * Zeit?berschreitung der Anforderung.
17 * * * Zeit?berschreitung der Anforderung.
18 * * * Zeit?berschreitung der Anforderung.
19 * * * Zeit?berschreitung der Anforderung.
20 * * * Zeit?berschreitung der Anforderung.
21 * * * Zeit?berschreitung der Anforderung.
22 * * * Zeit?berschreitung der Anforderung.
23 * * * Zeit?berschreitung der Anforderung.
24 * * * Zeit?berschreitung der Anforderung.
25 * * * Zeit?berschreitung der Anforderung.
26 * * * Zeit?berschreitung der Anforderung.
27 140 ms * * playstartrekonline.eu [208.95.185.44]
28 * * 137 ms playstartrekonline.eu [208.95.185.44]

Ablaufverfolgung beendet.


Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30
Abschnitte:

1 46 ms 45 ms 45 ms *
2 47 ms 48 ms 53 ms 217.237.156.70
3 54 ms 53 ms 53 ms 194.25.6.78
4 55 ms 54 ms 54 ms te0-7-0-7.ccr21.fra03.atlas.cogentco.com [130.117.14.105]
5 78 ms 94 ms 94 ms te0-2-0-2.ccr21.ams03.atlas.cogentco.com [130.117.1.162]
6 87 ms 88 ms 89 ms te0-2-0-7.ccr21.lpl01.atlas.cogentco.com [154.54.37.90]
7 138 ms 139 ms 138 ms te0-7-0-3.ccr21.bos01.atlas.cogentco.com [154.54.31.169]
8 166 ms 144 ms 138 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
9 * * 138 ms 38.111.40.114
10 * * * Zeit?berschreitung der Anforderung.
11 * * * Zeit?berschreitung der Anforderung.
12 * * * Zeit?berschreitung der Anforderung.
13 * * * Zeit?berschreitung der Anforderung.
14 * * * Zeit?berschreitung der Anforderung.
15 * * * Zeit?berschreitung der Anforderung.
16 * * * Zeit?berschreitung der Anforderung.
17 * * * Zeit?berschreitung der Anforderung.
18 * * * Zeit?berschreitung der Anforderung.
19 * * * Zeit?berschreitung der Anforderung.
20 * * * Zeit?berschreitung der Anforderung.
21 * * * Zeit?berschreitung der Anforderung.
22 * * * Zeit?berschreitung der Anforderung.
23 * * * Zeit?berschreitung der Anforderung.
24 * * * Zeit?berschreitung der Anforderung.
25 * * * Zeit?berschreitung der Anforderung.
26 * * * Zeit?berschreitung der Anforderung.
27 * * * Zeit?berschreitung der Anforderung.
28 * * * Zeit?berschreitung der Anforderung.
29 * * * Zeit?berschreitung der Anforderung.
30 * * * Zeit?berschreitung der Anforderung.

Ablaufverfolgung beendet.

fredmunro

Same here, West Midlands, UK

Was starting to think it was my ISP, they've messed with game connections before...

I'll try to be patient

jplatimer

I like the DNS/updated route explanation. It seems to fit the facts as we know them, including the different traces from mobile connections vs broadband connections...

If they could push the working route out to the hops that are hanging...?

sharyssa

thargorichi wrote: »

And... if you can't use a tether from your phone?

....screwed like the rest of us.

vnm51

I just finished a vortex elite and got 95 omega marks when the server said that it goes down for maintenance in one min, so I felt I'm lucky.... Now I cannot say the same...

slurmer

so how smart is it to post your IP on a forum for game like this???

Sorry I cant get on but wont post my details either....if you want to hack try 24.132........

johocrol

clanners wrote: »

What might be usefull is if some one who can connect posts a trace. so we can see whats after the last one for all of us.

http://sto-forum.perfectworld.com/showpost.php?p=7690471&postcount=490

georgeorwin

Those that are saying the problem is in Boston are ignoring the TraceRTs that fail despite not being routed through MA. They're also ignoring the successful 3G network tracert through Boston. If the problems were out of house these inconsistencies wouldn't exist.

somedudez

From a Virginmedia line London UK

tracert pacthserver.crypticstudios.com
Unable to resolve target system name pacthserver.crypticstudios.com.

C:\User\>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 50 ms 16 ms 46 ms ***-PC [0.0.0.0]
2 54 ms 14 ms 37 ms popl-core-2b-ae4-2185.network.virginmedia.net [62.255.161.201]
3 42 ms 29 ms 37 ms popl-bb-1b-ae9-0.network.virginmedia.net [82.14.127.245]
4 107 ms 84 ms 7 ms popl-bb-1a-ae0-0.network.virginmedia.net [213.105.174.229]
5 25 ms 22 ms 15 ms popl-tmr-1-ae4-0.network.virginmedia.net [213.105.159.2]
6 39 ms 16 ms 30 ms amst-ic-1-as0-0.network.virginmedia.net [213.105.175.6]
7 38 ms 15 ms 35 ms te0-7-0-10.ccr21.ams04.atlas.cogentco.com [130.117.15.5]
8 26 ms 30 ms 55 ms te0-0-0-7.mpd21.ams03.atlas.cogentco.com [130.117.2.61]
9 37 ms 23 ms 55 ms te0-5-0-7.ccr22.lpl01.atlas.cogentco.com [130.117.50.85]
10 107 ms 88 ms 89 ms te0-2-0-3.ccr21.bos01.atlas.cogentco.com [154.54.31.189]
11 101 ms 216 ms 215 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\>

seansamurai1

Plymouth UK. Updater timing out.

Pretty much the same issues as everyone else.

P.S My internet connection is fine and my computer is more than adequate for this game.

kreuge

Launcher still down.

captainretset

From England, UK a few minutes ago:

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms BTHomeHub.home [192.168.1.254]
2 8 ms 9 ms 9 ms 217.32.147.97
3 9 ms 9 ms 9 ms 217.32.147.141
4 13 ms 13 ms 13 ms 212.140.206.82
5 13 ms 13 ms 12 ms 217.41.169.193
6 13 ms 14 ms 13 ms 217.41.169.109
7 13 ms 13 ms 13 ms 109.159.251.247
8 27 ms 24 ms 24 ms core1-te-0-13-0-12.ilford.ukcore.bt.net [109.159
.251.127]
9 20 ms 20 ms 20 ms core1-pos9-1.telehouse.ukcore.bt.net [194.74.65.
114]
10 22 ms 23 ms 23 ms 166-49-211-157.eu.bt.net [166.49.211.157]
11 23 ms 22 ms 23 ms t2a1-ge4-0-0.uk-lon1.eu.bt.net [166.49.135.17]
12 20 ms 20 ms 20 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
7.14.49]
13 23 ms 22 ms 23 ms te0-5-0-6.mpd21.lon13.atlas.cogentco.com [154.54
.74.50]
14 95 ms 97 ms 97 ms te0-3-0-4.ccr21.bos01.atlas.cogentco.com [154.54
.30.129]
15 95 ms 94 ms 94 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
16 * 101 ms 105 ms 38.111.40.114
17 * * * Request timed out.
18 * * * Request timed out.
19 96 ms * * www.playstartrekonline.com [208.95.185.44]
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Looks like mine fails at the same hop everybody else's does.

I also can't access the main website.

joelley

I have two other PWE games.

One is logged on right now and as stable as a rock.

Also, as you can see, I can log on here and post.

Everything I've seen on here points to a problem with the patch server, though why some can get on and not others is a mystery.

All the trace logs seem to point at Cogent. Maybe that's where the problem is.

ohowitt

I also have the same issue that everyone seems to be showing. Canada here, if that helps.

I have noticed though that www.startrekonline.com does not seem to load either.

daveyny

I think the Iranians were trying to hit Israel with a Computer Virus and it was deflected to Boston. :eek:

That's my story and I'm sticking to it! :P

ridanton

Same problem from Virginia, unable to connect.

1 <1 ms <1 ms <1 ms ***.***.***.*** (IP Removed)
2 13 ms 13 ms 13 ms ***.***.***.*** (IP Removed)
3 18 ms 15 ms 15 ms ***.***.***.*** (IP Removed)
4 16 ms 15 ms 16 ms ***.***.***.*** (IP Removed)
5 24 ms 24 ms 24 ms ***.***.***.*** (IP Removed)
6 25 ms 25 ms 25 ms 0.xe-7-2-0.XL3.NYC1.ALTER.NET [152.63.6.145]
7 34 ms 34 ms 34 ms 0.ge-4-0-0.XL3.BOS4.ALTER.NET [152.63.17.30]
8 38 ms 38 ms 38 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
9 34 ms 35 ms 36 ms internap-gw.customer.alter.net [65.207.236.58]
10 39 ms 39 ms 38 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
11 35 ms 34 ms 34 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

arndog

Ok guys. i just checked Champions as well. Get the same problem so it is clearly a server issue there end from most EU countries and perhaps others which are using the EU proxy??

jplatimer

So, it looks like those that can tether to a mobile ISP can patch, start the game, get to the character screen, then disconnect and launch from the actual .exe file, if I am keeping up on all the posts correctly. So patching is the issue.

So it seems possible a route hasn't been pushed to the regular ISPs that has been sucessfully pushed to the mobile ISPs for getting to the patcher. Again, a rough guess.

holo18drew

Did you have any luck with this problem cause I can't even open the launcher to log in either it's sooooooo annoying!

slurmer

its broke and whats worse is they wont you to help by posting your IP on a forum ...

georgeorwin

Feds retaliate against Anonymous by attacking innocent STO players