Cryptic Launcher Autoupdate Problem

zaichal

Looks like this problem isn't discriminating against ftp. I'm currently subscribing and affected by it.

Can anyone affected by this problem log onto gateway.startrekonline? I can't.

cha0s1428

I wonder if its the same router issue it was before. I would test it by just trying to bypass the router, but Its a pain to get to, so I won't. If anyone else wants to try, we sure would appreciate the feedback.

warbird1988

This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies . ~BranFlakes

lordlalo

Firstly, I'm one of the "few" that cannot open the patcher, but before the servers went down, I was able to purchase a ton of Zen. When I purchased this Zen, it did not show up in my account as processing or anything -- like it had never happened.

So, I contact support -- I get a canned response that it is Paypal's fault. I call PayPal and the agent at PayPal insists I'm being scammed and that their systems are running as intended -- he also states that PWE has their money as the transaction shows clearly on PayPal's side. So, now to clarify the situation and to give PWE a chance to explain things, I call, I call, I call, I call some more... I've been calling since 20 mins ago and no one answers the phone during their normal business hours....

I am so inspired by trust in PWE right about now.....

fatumterminatus

C:\>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 48 ms 49 ms 48 ms 112.Red-80-58-67.staticIP.rima-tde.net [80.58.67
.112]
3 * * * Request timed out.
4 84 ms 81 ms 92 ms 133.Red-80-58-86.staticIP.rima-tde.net [80.58.86
.133]
5 84 ms 84 ms 83 ms 84.16.10.73
6 113 ms 179 ms 114 ms 213.140.37.174
7 449 ms 226 ms 226 ms 195.50.118.201
8 131 ms 127 ms 128 ms ae-51-51.csw1.London1.Level3.net [4.69.139.88]
9 128 ms 128 ms 125 ms ae-228-3604.edge3.London1.Level3.net [4.69.166.1
58]
10 131 ms * * te0-7-0-1.ccr22.lon01.atlas.cogentco.com [130.11
7.15.81]
11 * 131 ms 128 ms te0-5-0-6.mpd22.lon13.atlas.cogentco.com [154.54
.74.62]
12 200 ms 192 ms 191 ms te0-3-0-4.ccr22.bos01.atlas.cogentco.com [154.54
.5.122]
13 205 ms 206 ms 205 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
14 227 ms 218 ms * 38.111.40.114
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

dktokyo

I made the mistake of having Steam verify the files

Looks like I won't be getting a monday morning Q XP boost... I just started on Saturday, already a Captain thanks to that. Would probably be an admiral if I did less PvE.

Aside (I can't make new threads yet ): is there any point in opening Dominion Lock Boxes before you're level 50? I got a great purple piece when I opened one earlier, but it was a Mk II and is now useless. I'm guessing I won't get any ships, etc.

dethblazer1

Would be nice if we had any update about this and eta from the devs :mad:

nanonoizexxx

from amsterdam we cant launch

nobscu

Someone tell the hamster to turn their router off for 10 seconds then let it reset

flash525

boltax2012 wrote: »

Hi everyone.......Its 18.30 gmt and i have the same problem......is anyone else still having a problem with the updater?

18:22 GMT. :P

But yes, same problem.

sharyssa

zaichal wrote: »

Looks like this problem isn't discriminating against ftp. I'm currently subscribing and affected by it.

Can anyone affected by this problem log onto gateway.startrekonline? I can't.

...nope, not working here either.

attilio87

dethblazer1 wrote: »

Would be nice if we had any update about this and eta from the devs :mad:

They are investigating and can't give an ETA since they don't know what the problem is yet. That's the latest update so I assume nothing has changed.

boltax2012

well....i guess that answers my question........;)

baclimon

They have to update there Internet Border routers with the proper BGP statements

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 19 ms 7 ms 8 ms 10.240.161.93
2 9 ms 17 ms 8 ms 67.59.242.25
3 9 ms 11 ms 8 ms 67.83.248.129
4 21 ms 15 ms 22 ms 64.15.7.241
5 15 ms 13 ms 13 ms 64.15.0.61
6 * * * Request timed out.
7 12 ms 13 ms 14 ms 154.54.0.153
8 21 ms 16 ms 19 ms 154.54.44.50
9 20 ms 24 ms 17 ms 154.54.46.134
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * ^C
C:\>

outooffocus

i guess it has something to do with this last minute notice
one of the unscheduled schedules again


# 1 Scheduled Maintenance (January 28, 2013)
Yesterday, 07:01 PM
Hi Captains,

We will be bringing down Star Trek Online tomorrow, Monday, January 28th, at 7AM PST (click here to view in your timezone) for maintenance and to apply a new patch. Patch notes can be found here, and we expect this maintenance to only last for 2 hours. The test server may also be unavailable during this time.

Thanks for your patience and understanding,

- The Star Trek Online Team

---

Brandon "BranFlakes" Felczer | Community Manager
Follow us on Twitter: @trekonlinegame | "Like" us on Facebook
Follow me on Twitter: @PWE_BranFlakes
If you wish to speak to someone on the community team, file a "Forums and Website" support ticket here, as we are not able to respond to PMs. \

really i don't understand and have no patience
thanks

ozy83

Same issue as everyone else..

john98837

alexdoherty wrote: »

Strangely enough, I tried tethering it with my mobile and it did seem to allow me to download the patch, However trying to swap back to my usual ISP only went back to the usual patch loading problems.

Fun times, A year out of the game and I try to come back to the same reasons I left in the first place.

You need to actually get the game to load before switching back to your regular ISP. When you get to the character selection screen is when you want to switch back.

zix74itaelite

I was playing just fine before the patch, half of the fleet i'm in is having the same problem (the other half is not playing right now ). i'm in Italy btw

aelfwin1

No go for me was well .
In Israel btw .

rebnai

Any updates on this?

sharyssa

Well, its pretty obvious from all of the traceroutes that have been posted whats wrong I think.

*wonders if any of the info posted here even gets to the support staff*

shardmander

Huddersfield, UK. Not working either.

tony314

Same issue here to, from the UK

clanners

Another in the UK not being able to connect. I get stuck at the same place as everyone else.

11 92 ms 95 ms 90 ms te0-1-0-3.ccr21.bos01.atlas.cogentco.com [154.54
.31.181]
12 91 ms 90 ms 89 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]

wpace2

assimilatedktar wrote: »

Same problem. There already was a thread about this but it has been moved. See you there when they are merged.:rolleyes:

if you cant get to the STO website then how are you able to get to the forums :rolleyes:

fraghul2000

WoW never had this problem... amatures.

Sure it did. I stacked up almost a month of free compensation days for prolonged and unexpected downtimes in the first year alone.

lex1con

sharyssa wrote: »

...nope, not working here either.

nope just timing out:mad::mad::mad

rickysmith1

flash525 wrote: »

18:22 GMT. :P

But yes, same problem.

18:25 GMT - I didn't have aprobelm with the Launcher before, now the Maintaince has been completed, the problem has hit me

I would give I.P Address but recently been TRIBBLE and nerved with giving that sort of information.

wpace2

oops wrong person lol

captainjordan24

Bradford, UK

Not working either

Same trace issues as others :-)