Cryptic Launcher Autoupdate Problem

starmanj

I think it is a Major Internet problem all over some ISP's are even down. Intermentent I sould say

lex1con

wpace2 wrote: »

if you cant get to the STO website then how are you able to get to the forums :rolleyes:

there are different servers that do different roles

squirrlin

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 3 ms 2 ms 2 ms ***************************
2 8 ms 9 ms 9 ms L100.CLPPVA-VFTTP-10.verizon-gni.net [71.171.99.
1]
3 10 ms 9 ms 10 ms 130.81.185.64
4 9 ms 8 ms 10 ms so-12-0-0-0.RES-BB-RTR1.verizon-gni.net [130.81.
28.14]
5 34 ms 24 ms 79 ms xe-1-0-0-0.NWRK-BB-RTR2.verizon-gni.net [130.81.
23.158]
6 21 ms 19 ms 19 ms 0.xe-8-1-0.XL3.NYC1.ALTER.NET [152.63.5.213]
7 29 ms 30 ms 29 ms 0.ge-3-1-0.XL4.BOS4.ALTER.NET [152.63.20.218]
8 179 ms 85 ms 29 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
9 28 ms 29 ms 29 ms internap-gw.customer.alter.net [65.207.236.58]
10 30 ms 28 ms 29 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
11 36 ms 34 ms 34 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * 35 ms 208.95.185.41

Trace complete.

r24681012

dam always the same a new patch and new glitch

thebumble

Not the patcher this time everyone.

It was happening over an hour BEFORE the server went down.

I'm thinking hardware related.

dethblazer1

at this rate its going to hit 100 pages of people pissed off lol

alexdoherty

john98837 wrote: »

You need to actually get the game to load before switching back to your regular ISP. When you get to the character selection screen is when you want to switch back.

I will give it a try now :P

ukcaptain420

Also appear to have got it working via my mobile connection, but it's damn slow(the mobile) connection, and i'm not gonna download the patch via my mobile connection(not a complaint, just haven't got the data allowance for it)

i have some compaision tracerts below but i must lol, as the working route seems to have more problems than the failed routes.

Here's a working tracert from a mobile connection.

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 3 ms 10 ms 5 ms TankPC [0.0.0.0]
2 117 ms 119 ms 109 ms 10.252.225.77
3 422 ms 436 ms 521 ms 10.252.224.238
4 461 ms 619 ms 560 ms 172.26.1.237
5 361 ms 499 ms 489 ms host205.msm.che.vodafone [10.205.64.182]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 321 ms 399 ms 406 ms 85.205.0.109
11 368 ms 449 ms 389 ms 85.205.116.5
12 319 ms 399 ms 409 ms 85.205.25.130
13 365 ms 439 ms 419 ms 195.50.122.65
14 420 ms 432 ms 419 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]
15 357 ms 429 ms 399 ms ae-225-3601.edge3.London1.Level3.net [4.69.166.146]
16 373 ms 489 ms 479 ms te0-7-0-1.ccr21.lon01.atlas.cogentco.com [130.117.15.241]
17 316 ms 389 ms 364 ms te0-5-0-6.ccr21.lon13.atlas.cogentco.com [154.54.74.46]
18 430 ms 469 ms 469 ms te0-7-0-33.ccr21.bos01.atlas.cogentco.com [154.54.5.161]
19 497 ms 649 ms 649 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
20 * * 511 ms 38.111.40.114
21 399 ms 499 ms 489 ms 208.95.185.44

And here's two failed from 2 different ISPs, both broadband.

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 2 ms 3 ms 1 ms router.belkin [192.168.2.1]
2 11 ms 11 ms 11 ms cpc3-cdif14-2-0-gw.5-1.cable.virginmedia.com [81.106.20.1]
3 9 ms 11 ms 7 ms cdif-core-2b-ae6-744.network.virginmedia.net [62.252.34.253]
4 14 ms 15 ms 23 ms brnt-bb-1b-ae9-0.network.virginmedia.net [62.253.174.85]
5 24 ms 14 ms 15 ms popl-bb-1a-as7-0.network.virginmedia.net [62.255.81.237]
6 78 ms 16 ms 19 ms popl-tmr-1-ae4-0.network.virginmedia.net [213.105.159.2]
7 36 ms 22 ms 23 ms amst-ic-1-as0-0.network.virginmedia.net [213.105.175.6]
8 25 ms 23 ms 24 ms te0-7-0-10.ccr21.ams04.atlas.cogentco.com [130.117.15.5]
9 33 ms 23 ms 23 ms te0-1-0-7.mpd21.ams03.atlas.cogentco.com [130.117.50.225]
10 29 ms 34 ms 33 ms te0-5-0-7.ccr21.lpl01.atlas.cogentco.com [130.117.48.41]
11 101 ms 103 ms 99 ms te0-4-0-2.ccr21.bos01.atlas.cogentco.com [154.54.44.197]
12 102 ms 95 ms 90 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
13 94 ms 108 ms * 38.111.40.114
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

and the second one

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 10 ms <1 ms 4 ms 192.168.0.1
3 68 ms 75 ms 60 ms cr1.swrth.uk.easynet.net [87.87.252.161]
4 * * * Request timed out.
5 72 ms 71 ms 71 ms ip-84-38-37-30.easynet.co.uk [84.38.37.30]
6 67 ms 71 ms 90 ms ip-89-200-131-226.ov.easynet.net [89.200.131.226]
7 64 ms 67 ms 64 ms ae-3.r02.londen03.uk.bb.gin.ntt.net [83.231.221.45]
8 69 ms 64 ms 63 ms te2-4.mag01.lon02.atlas.cogentco.com [130.117.14.173]
9 65 ms 70 ms 68 ms te0-0-0-2.ccr21.lon01.atlas.cogentco.com [130.117.1.157]
10 65 ms 68 ms 68 ms te0-0-0-2.ccr21.lon01.atlas.cogentco.com [130.117.1.157]
11 64 ms 73 ms 76 ms te0-0-0-4.mpd21.lon13.atlas.cogentco.com [154.54.57.102]
12 138 ms 137 ms 136 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
13 * 136 ms 137 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

keevan83

duszek82 wrote: »

I've had this problem before the patch. POLAND - Piotrk?w Trybunalski
There are no access to the game, but my friends from other cities are playing and have fun

I have the same problem in Otwock (Poland) And had that problem between 2 pm - 3pm Poland Time ( before the patch) but after 3 pm I managed to log in and play.

m0rales

My first post for this...here's my tracert

C:\>tracert patchserver.crypticstudios.com

Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41] ?ber maximal
30 Abschnitte:

1 1 ms 1 ms 1 ms easy.box [0.0.0.0]
2 42 ms 39 ms 42 ms 217.0.116.136
3 41 ms 43 ms 43 ms 217.0.73.106
4 46 ms 44 ms 50 ms 194.25.6.74
5 46 ms 48 ms 44 ms te0-7-0-1.ccr21.fra03.atlas.cogentco.com [130.11
7.14.149]
6 65 ms 72 ms 71 ms te0-1-0-2.ccr21.ams03.atlas.cogentco.com [130.11
7.0.145]
7 66 ms 67 ms 67 ms te0-5-0-7.ccr21.lpl01.atlas.cogentco.com [130.11
7.48.41]
8 130 ms 129 ms 130 ms te0-4-0-2.ccr21.bos01.atlas.cogentco.com [154.54
.44.197]
9 130 ms 131 ms 135 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
10 * * * Zeit?berschreitung der Anforderung.
11 * * * Zeit?berschreitung der Anforderung.
12 * * * Zeit?berschreitung der Anforderung.
13 * * * Zeit?berschreitung der Anforderung.
14 * * * Zeit?berschreitung der Anforderung.
15 * * * Zeit?berschreitung der Anforderung.
16 * * * Zeit?berschreitung der Anforderung.
17 * * * Zeit?berschreitung der Anforderung.
18 * * * Zeit?berschreitung der Anforderung.
19 * * * Zeit?berschreitung der Anforderung.
20 * * * Zeit?berschreitung der Anforderung.
21 * * * Zeit?berschreitung der Anforderung.
22 * * * Zeit?berschreitung der Anforderung.
23 * * * Zeit?berschreitung der Anforderung.
24 * * * Zeit?berschreitung der Anforderung.
25 * * * Zeit?berschreitung der Anforderung.
26 * * * Zeit?berschreitung der Anforderung.
27 * * * Zeit?berschreitung der Anforderung.
28 * * * Zeit?berschreitung der Anforderung.
29 * * * Zeit?berschreitung der Anforderung.
30 * * * Zeit?berschreitung der Anforderung.

Ablaufverfolgung beendet.


Pretty much identical with the others from Germany.

Q'apla!

cnc74

Connected to my VPN from the UK to US and the launcher has loaded fine.

If i disconnect then the launcher fails to load.

johocrol

mrbaconsah wrote: »

If you've managed to patch, try loading the gameclient.exe in the STO directory.

I can confirm that using my phones WiFi Hotspot I can patch and enter the game.
When ingame I can switch back to DSL, the character is logged out but the ingame LogIn works fine.

gameclient.exe will time-out when back on DSL and report that it cannot connect to the patch server.

Tracerts (From UK):

DSL:

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 4 ms 2 ms 2 ms ***
2 * * * Request timed out.
3 48 ms 68 ms 38 ms ***
4 34 ms 38 ms 45 ms ***
5 33 ms 36 ms 43 ms ae-3.r02.londen03.uk.bb.gin.ntt.net [83.231.221.
45]
6 113 ms 33 ms 32 ms te2-4.mag01.lon02.atlas.cogentco.com [130.117.14
.173]
7 141 ms 33 ms 167 ms te4-7.ccr01.lon02.atlas.cogentco.com [130.117.50
.117]
8 35 ms 33 ms 38 ms te0-1-0-5.mpd21.lon13.atlas.cogentco.com [154.54
.72.190]
9 34 ms 33 ms 105 ms te0-3-0-4.ccr21.bos01.atlas.cogentco.com [154.54
.30.129]
10 120 ms 108 ms 119 ms te0-3-0-4.ccr21.bos01.atlas.cogentco.com [154.54
.30.129]
11 * * 111 ms 38.111.40.114
12 * * 110 ms 38.111.40.114
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

WiFi Hotspot:

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 123 ms 109 ms 109 ms 10.252.225.77
2 126 ms 108 ms 118 ms 10.252.224.238
3 135 ms 160 ms 146 ms 172.26.1.237
4 114 ms 122 ms 115 ms host205.msm.che.vodafone [10.205.64.182]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 150 ms 128 ms 160 ms 85.205.0.109
10 156 ms 157 ms 178 ms 85.205.116.1
11 155 ms 158 ms 138 ms 85.205.25.118
12 165 ms 160 ms 161 ms 195.50.122.65
13 150 ms 180 ms 137 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]

14 151 ms 137 ms 134 ms ae-227-3603.edge3.London1.Level3.net [4.69.166.1
54]
15 126 ms 135 ms 119 ms 4.68.70.74
16 127 ms 128 ms 129 ms te0-1-0-5.mpd21.lon13.atlas.cogentco.com [154.54
.72.190]
17 419 ms 217 ms 209 ms te0-3-0-4.ccr21.bos01.atlas.cogentco.com [154.54
.30.129]
18 211 ms 198 ms 209 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
19 210 ms 198 ms 198 ms 38.111.40.114
20 222 ms 200 ms 196 ms 208.95.185.41

Trace complete.

georgeorwin

thebumble wrote: »

Not the patcher.

It was happening over an hour BEFORE the server went down.

I think this guy is one of a few that thing that coincidence is simply that. Same as saying that it's not your fault for getting struck by lightning when you stand on a hill with a golf club in the air during a storm.

The problem occurred at, or around one of PWs much reviled unscheduled patches. Interesting that they're defended at all, by anyone. You sir, stand with a few.

griffin81

attilio87 wrote: »

Try going to the STO install folder and launching the game client from there. Not the launcher, the game client. They are two different files.

Tried this. It ran as if loading for about two minutes then fatal error crash "Could not patch vital information"

alexdoherty

mrbaconsah wrote: »

If you've managed to patch, try loading the gameclient.exe in the STO directory.

john98837 wrote: »

You need to actually get the game to load before switching back to your regular ISP. When you get to the character selection screen is when you want to switch back.

This has worked, For anyone still having the problem, Load in using a tether from your phone, Load right into the game and then switch to your regular ISP

captainmal3

georgeorwin wrote: »

I think this guy is one of a few that thing that coincidence is simply that. Same as saying that it's not your fault for getting struck by lightning when you stand on a hill with a golf club in the air during a storm.

The problem occurred at, or around one of PWs much reviled unscheduled patches. Interesting that they're defended at all, by anyone. You sir, stand with a few.

Yeah, 'cos everything happens for a reason right?:rolleyes:

usscapital

getting same issue (also from uk) with being unable to connect to the patch server and did the tracert test but it would not let me copy it lol , please fix it rather quickly please cryptic cause if you dont it mean i have to do the house work :P

captainmarvelush

Same problem here. Says it cannot connect to the patch launcher, then tells me to check my internet connection. My connection is good, rebooted my 'puter for good measure, still nothing.

attilio87

In case the Devs read this, it might help. I was able to tether my cell to my PC and connect to the game with no problems. This may very well be a DNS issue, but I don't know anything about their server setup so that's obviously a shot in the dark. Unfortunately I can't play through my cell's network since I don't have unlimited data.

For those of you who are in the same boat as me and connect to the game normally, all I can suggest is come back in a few hours. Go work on your character's build using the skill planner http://skillplanner.stoacademy.com (shameless self promotion lol) or watch a movie and then come back. In my honest opinion, it's going to be a while until this is completely resolved.

fabulaestvestri

Ok so I got in - here's how I did it

My main ISP (Bt in the Uk) seems to route me through the broken connection so..

Disconnect pc from home network

Plug in iPhone with 3G connection as hotspot

Run launcher - it patches fine (looks like orange 3G network gets routed differently)

Get to choose toon screen

Unplug phone - game logs out

Reconnect home network

Login and play as normal UNTIL

Try to visit new area (foundry mission) - game tries to hot patch and can't

Plug phone back in - let it patch log out and then back in again



Suggestion - list for cryptic the ISPs that work and the ISPs that don't

So BT / UK doesn't but Orange / UK does

psychoplatt

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. Alle Rechte vorbehalten.

C:\WINDOWS\system32>tracert launcher.startrekonline.com

Routenverfolgung zu launcher.startrekonline.com [208.95.185.44]
?ber maximal 30 Hops:

1 <1 ms <1 ms <1 ms speedport.ip [192.168.2.1]
2 19 ms 18 ms 19 ms 87.186.224.80
3 21 ms 20 ms 22 ms 87.190.172.166
4 26 ms 55 ms 26 ms f-ed6-i.F.DE.NET.DTAG.DE [62.156.131.246]
5 26 ms 27 ms 26 ms te0-7-0-1.ccr21.fra03.atlas.cogentco.com [130.11
7.14.149]
6 56 ms 55 ms 55 ms te0-2-0-2.ccr21.ams03.atlas.cogentco.com [130.11
7.1.162]
7 54 ms 54 ms 54 ms te0-2-0-7.ccr21.lpl01.atlas.cogentco.com [154.54
.37.90]
8 111 ms 111 ms 110 ms te0-1-0-3.ccr21.bos01.atlas.cogentco.com [154.54
.31.181]
9 112 ms 111 ms 111 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
10 * * 125 ms 38.111.40.114
11 * * * Zeit?berschreitung der Anforderung.
12 * * * Zeit?berschreitung der Anforderung.
13 * * * Zeit?berschreitung der Anforderung.
14 * * * Zeit?berschreitung der Anforderung.
15 113 ms * * startrekonline.com [208.95.185.44]
16 * * * Zeit?berschreitung der Anforderung.
17 * * * Zeit?berschreitung der Anforderung.
18 * * * Zeit?berschreitung der Anforderung.
19 * * * Zeit?berschreitung der Anforderung.
20 * * * Zeit?berschreitung der Anforderung.
21 * * * Zeit?berschreitung der Anforderung.
22 * * * Zeit?berschreitung der Anforderung.
23 * * * Zeit?berschreitung der Anforderung.
24 * * * Zeit?berschreitung der Anforderung.
25 * * * Zeit?berschreitung der Anforderung.
26 * * * Zeit?berschreitung der Anforderung.
27 * * * Zeit?berschreitung der Anforderung.
28 * * * Zeit?berschreitung der Anforderung.
29 * * * Zeit?berschreitung der Anforderung.
30 * * * Zeit?berschreitung der Anforderung.

Ablaufverfolgung beendet.

C:\WINDOWS\system32>

thargorichi

alexdoherty wrote: »

This has worked, For anyone still having the problem, Load in using a tether from your phone, Load right into the game and then switch to your regular ISP

And... if you can't use a tether from your phone?

arndog

Same issue for me here as well. Hampshire UK. Can not patch the launcher and crashes out due to non connectivity. No issues with any other MMO launching or streaming movies so not my end

clanners

What might be usefull is if some one who can connect posts a trace. so we can see whats after the last one for all of us.

cmdhavelock

Having the same problem as everyone else

rebnai

captainmal3 wrote: »

Yeah, 'cos everything happens for a reason right?:rolleyes:

Not sure why the roll eyes smiley cos everything really does happen for a reason.

swingtrade

It's technically not Cryptic's fault...
If you look at all the tracerts listed so far, most of them are timing out at the Boston, Massachusetts (bos)cogent.co connection...
Something there is the culprit.
I've noticed before with other tracerts of my own, that the connection there tends to be a bit of a bottleneck.

Here is the real reason some people can not log-on to MMOPH's. Boston, Massachusetts.. are liberal states and the liberals have taken over the internet servers there saying that people with super high speed bandwidth (the 5%) is not fair to those with out (the 95%) and are impossing and fairer playing time for those 95%.

oneerranttwitch

C:\Windows\system32>tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 * <1 ms <1 ms 1.1.168.192.in-addr.arpa [192.168.1.1]
2 38 ms 66 ms 13 ms cable-mac1.irndnyaf-ar4002.nyroc.rr.com [***********]
3 11 ms 11 ms 12 ms rdc-24-93-8-222.wny.northeast.rr.com [24.93.8.22
2]
4 13 ms 9 ms 12 ms rdc-72-230-153-51.wny.northeast.rr.com [72.230.1
53.51]
5 31 ms 31 ms 31 ms rdc-72-230-153-243.wny.northeast.rr.com [72.230.
153.243]
6 * 15 ms * ae0-0.vstlny11-rtr000.nyroc.rr.com [24.24.21.210
]
7 31 ms 31 ms 31 ms bundle-ether1.albynyyf-rtr000.nyroc.rr.com [24.2
4.21.208]
8 32 ms 31 ms 31 ms ae-5-0.cr0.nyc30.tbone.rr.com [66.109.6.74]
9 35 ms 28 ms 33 ms 147.19.14.107.in-addr.arpa [107.14.19.147]
10 27 ms 28 ms 27 ms te0-1-0-5.ccr21.jfk05.atlas.cogentco.com [154.54
.13.81]
11 28 ms 31 ms 28 ms te0-1-0-5.mpd21.jfk02.atlas.cogentco.com [154.54
.3.97]
12 34 ms 33 ms 54 ms te0-6-0-0.ccr21.bos01.atlas.cogentco.com [154.54
.0.29]
13 33 ms 34 ms 34 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

alexdoherty

Unfortunately, I don't have the answer to that, I can only say what has worked for me, Perhaps if you have a neighbor or friend close by that you can use for the 2 minutes or so while you log into the server then you can just swap back over.

tsangwyn

i'm located in southern california and am getting the same error as described by all of the previous posters