test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Cryptic Launcher Autoupdate Problem

1…3738404243…102

Comments

  • boltax2012boltax2012 Member Posts: 32 Arc User
    edited January 2013
    well....i guess that answers my question........;)
  • baclimonbaclimon Member Posts: 1 Arc User
    edited January 2013
    They have to update there Internet Border routers with the proper BGP statements

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 19 ms 7 ms 8 ms 10.240.161.93
    2 9 ms 17 ms 8 ms 67.59.242.25
    3 9 ms 11 ms 8 ms 67.83.248.129
    4 21 ms 15 ms 22 ms 64.15.7.241
    5 15 ms 13 ms 13 ms 64.15.0.61
    6 * * * Request timed out.
    7 12 ms 13 ms 14 ms 154.54.0.153
    8 21 ms 16 ms 19 ms 154.54.44.50
    9 20 ms 24 ms 17 ms 154.54.46.134
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * ^C
    C:\>
  • outooffocusoutooffocus Member Posts: 0 Arc User
    edited January 2013
    i guess it has something to do with this last minute notice
    one of the unscheduled schedules again


    # 1 Scheduled Maintenance (January 28, 2013)
    Yesterday, 07:01 PM
    Hi Captains,

    We will be bringing down Star Trek Online tomorrow, Monday, January 28th, at 7AM PST (click here to view in your timezone) for maintenance and to apply a new patch. Patch notes can be found here, and we expect this maintenance to only last for 2 hours. The test server may also be unavailable during this time.

    Thanks for your patience and understanding,

    - The Star Trek Online Team
    Brandon "BranFlakes" Felczer | Community Manager
    Follow us on Twitter: @trekonlinegame | "Like" us on Facebook
    Follow me on Twitter: @PWE_BranFlakes
    If you wish to speak to someone on the community team, file a "Forums and Website" support ticket here, as we are not able to respond to PMs. \

    really i don't understand and have no patience
    thanks
  • ozy83ozy83 Member Posts: 156 Arc User
    edited January 2013
    Same issue as everyone else.. :(
    [SIGPIC][/SIGPIC]
    Lag Watch:
    Delta Rising: Warning
    Anniversary Event: Severe
    Iconian Season: Critical
  • john98837john98837 Member Posts: 761 Arc User
    edited January 2013
    alexdoherty wrote: »
    Strangely enough, I tried tethering it with my mobile and it did seem to allow me to download the patch, However trying to swap back to my usual ISP only went back to the usual patch loading problems.

    Fun times, A year out of the game and I try to come back to the same reasons I left in the first place.

    You need to actually get the game to load before switching back to your regular ISP. When you get to the character selection screen is when you want to switch back.
  • zix74itaelitezix74itaelite Member Posts: 0 Arc User
    edited January 2013
    I was playing just fine before the patch, half of the fleet i'm in is having the same problem (the other half is not playing right now :D). i'm in Italy btw
  • aelfwin1aelfwin1 Member Posts: 2,896 Arc User
    edited January 2013
    No go for me was well . :o
    In Israel btw .
  • rebnairebnai Member Posts: 0 Arc User
    edited January 2013
    Any updates on this?
  • sharyssasharyssa Member Posts: 157 Arc User
    edited January 2013
    Well, its pretty obvious from all of the traceroutes that have been posted whats wrong I think.

    *wonders if any of the info posted here even gets to the support staff*
    [SIGPIC][/SIGPIC]
  • shardmandershardmander Member Posts: 2 Arc User
    edited January 2013
    Huddersfield, UK. Not working either.
  • tony314tony314 Member Posts: 0 Arc User
    edited January 2013
    Same issue here to, from the UK
  • clannersclanners Member Posts: 5 Arc User
    edited January 2013
    Another in the UK not being able to connect. I get stuck at the same place as everyone else.

    11 92 ms 95 ms 90 ms te0-1-0-3.ccr21.bos01.atlas.cogentco.com [154.54
    .31.181]
    12 91 ms 90 ms 89 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
  • wpace2wpace2 Member Posts: 0 Arc User
    edited January 2013
    assimilatedktar wrote: »
    Same problem. There already was a thread about this but it has been moved. See you there when they are merged.:rolleyes:

    if you cant get to the STO website then how are you able to get to the forums :confused::rolleyes:
  • fraghul2000fraghul2000 Member Posts: 1,590 Arc User
    edited January 2013
    WoW never had this problem... amatures.

    Sure it did. I stacked up almost a month of free compensation days for prolonged and unexpected downtimes in the first year alone.
  • lex1conlex1con Member Posts: 27 Arc User
    edited January 2013
    sharyssa wrote: »
    ...nope, not working here either.

    nope just timing out:mad::mad::mad
    [SIGPIC][/SIGPIC]
  • rickysmith1rickysmith1 Member Posts: 610 Arc User
    edited January 2013
    flash525 wrote: »
    18:22 GMT. :P

    But yes, same problem.

    18:25 GMT - I didn't have aprobelm with the Launcher before, now the Maintaince has been completed, the problem has hit me :'(

    I would give I.P Address but recently been TRIBBLE and nerved with giving that sort of information.
    STAR TREK CONTINUES
    Episode One - A Single Moment Episode Two - Infancy Episode Three - Unto the Breach
    Episode Four - Head Of A Needle Episode Five: The Duality of Men Episode Six - Redemption Earned
    Episode Seven - Shattered Universe Episode Eight - The Gepetto Condition Episode Nine - One Room, Two Officers
    Episode Ten - Beyond The Farthest Star Episode Eleven - It's OK, It Won't Hurt Episode Twelve - A Protracted Officer
    Episode Thirteen - Somewhen Episode Fourteen - The Boy Who Lived Episode Fifthteen - Empathy
  • wpace2wpace2 Member Posts: 0 Arc User
    edited January 2013
    oops wrong person lol
  • captainjordan24captainjordan24 Member Posts: 2 Arc User
    edited January 2013
    Bradford, UK

    Not working either

    Same trace issues as others :-)
  • starmanjstarmanj Member Posts: 718 Arc User
    edited January 2013
    I think it is a Major Internet problem all over some ISP's are even down. Intermentent I sould say
  • lex1conlex1con Member Posts: 27 Arc User
    edited January 2013
    wpace2 wrote: »
    if you cant get to the STO website then how are you able to get to the forums :confused::rolleyes:

    there are different servers that do different roles
    [SIGPIC][/SIGPIC]
  • squirrlinsquirrlin Member Posts: 0 Arc User
    edited January 2013
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 3 ms 2 ms 2 ms ***************************
    2 8 ms 9 ms 9 ms L100.CLPPVA-VFTTP-10.verizon-gni.net [71.171.99.
    1]
    3 10 ms 9 ms 10 ms 130.81.185.64
    4 9 ms 8 ms 10 ms so-12-0-0-0.RES-BB-RTR1.verizon-gni.net [130.81.
    28.14]
    5 34 ms 24 ms 79 ms xe-1-0-0-0.NWRK-BB-RTR2.verizon-gni.net [130.81.
    23.158]
    6 21 ms 19 ms 19 ms 0.xe-8-1-0.XL3.NYC1.ALTER.NET [152.63.5.213]
    7 29 ms 30 ms 29 ms 0.ge-3-1-0.XL4.BOS4.ALTER.NET [152.63.20.218]
    8 179 ms 85 ms 29 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
    9 28 ms 29 ms 29 ms internap-gw.customer.alter.net [65.207.236.58]
    10 30 ms 28 ms 29 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    11 36 ms 34 ms 34 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * 35 ms 208.95.185.41

    Trace complete.
  • r24681012r24681012 Member Posts: 172 Arc User
    edited January 2013
    dam always the same a new patch and new glitch
  • thebumblethebumble Member Posts: 2
    edited January 2013
    Not the patcher this time everyone.

    It was happening over an hour BEFORE the server went down.

    I'm thinking hardware related.
  • dethblazer1dethblazer1 Member Posts: 0 Arc User
    edited January 2013
    at this rate its going to hit 100 pages of people pissed off lol
  • alexdohertyalexdoherty Member Posts: 4 Arc User
    edited January 2013
    john98837 wrote: »
    You need to actually get the game to load before switching back to your regular ISP. When you get to the character selection screen is when you want to switch back.
    I will give it a try now :P
  • ukcaptain420ukcaptain420 Member Posts: 345 Arc User
    edited January 2013
    Also appear to have got it working via my mobile connection, but it's damn slow(the mobile) connection, and i'm not gonna download the patch via my mobile connection(not a complaint, just haven't got the data allowance for it)

    i have some compaision tracerts below but i must lol, as the working route seems to have more problems than the failed routes.

    Here's a working tracert from a mobile connection.

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 3 ms 10 ms 5 ms TankPC [0.0.0.0]
    2 117 ms 119 ms 109 ms 10.252.225.77
    3 422 ms 436 ms 521 ms 10.252.224.238
    4 461 ms 619 ms 560 ms 172.26.1.237
    5 361 ms 499 ms 489 ms host205.msm.che.vodafone [10.205.64.182]
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 321 ms 399 ms 406 ms 85.205.0.109
    11 368 ms 449 ms 389 ms 85.205.116.5
    12 319 ms 399 ms 409 ms 85.205.25.130
    13 365 ms 439 ms 419 ms 195.50.122.65
    14 420 ms 432 ms 419 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]
    15 357 ms 429 ms 399 ms ae-225-3601.edge3.London1.Level3.net [4.69.166.146]
    16 373 ms 489 ms 479 ms te0-7-0-1.ccr21.lon01.atlas.cogentco.com [130.117.15.241]
    17 316 ms 389 ms 364 ms te0-5-0-6.ccr21.lon13.atlas.cogentco.com [154.54.74.46]
    18 430 ms 469 ms 469 ms te0-7-0-33.ccr21.bos01.atlas.cogentco.com [154.54.5.161]
    19 497 ms 649 ms 649 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    20 * * 511 ms 38.111.40.114
    21 399 ms 499 ms 489 ms 208.95.185.44

    And here's two failed from 2 different ISPs, both broadband.

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 2 ms 3 ms 1 ms router.belkin [192.168.2.1]
    2 11 ms 11 ms 11 ms cpc3-cdif14-2-0-gw.5-1.cable.virginmedia.com [81.106.20.1]
    3 9 ms 11 ms 7 ms cdif-core-2b-ae6-744.network.virginmedia.net [62.252.34.253]
    4 14 ms 15 ms 23 ms brnt-bb-1b-ae9-0.network.virginmedia.net [62.253.174.85]
    5 24 ms 14 ms 15 ms popl-bb-1a-as7-0.network.virginmedia.net [62.255.81.237]
    6 78 ms 16 ms 19 ms popl-tmr-1-ae4-0.network.virginmedia.net [213.105.159.2]
    7 36 ms 22 ms 23 ms amst-ic-1-as0-0.network.virginmedia.net [213.105.175.6]
    8 25 ms 23 ms 24 ms te0-7-0-10.ccr21.ams04.atlas.cogentco.com [130.117.15.5]
    9 33 ms 23 ms 23 ms te0-1-0-7.mpd21.ams03.atlas.cogentco.com [130.117.50.225]
    10 29 ms 34 ms 33 ms te0-5-0-7.ccr21.lpl01.atlas.cogentco.com [130.117.48.41]
    11 101 ms 103 ms 99 ms te0-4-0-2.ccr21.bos01.atlas.cogentco.com [154.54.44.197]
    12 102 ms 95 ms 90 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
    13 94 ms 108 ms * 38.111.40.114
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    and the second one

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
    2 10 ms <1 ms 4 ms 192.168.0.1
    3 68 ms 75 ms 60 ms cr1.swrth.uk.easynet.net [87.87.252.161]
    4 * * * Request timed out.
    5 72 ms 71 ms 71 ms ip-84-38-37-30.easynet.co.uk [84.38.37.30]
    6 67 ms 71 ms 90 ms ip-89-200-131-226.ov.easynet.net [89.200.131.226]
    7 64 ms 67 ms 64 ms ae-3.r02.londen03.uk.bb.gin.ntt.net [83.231.221.45]
    8 69 ms 64 ms 63 ms te2-4.mag01.lon02.atlas.cogentco.com [130.117.14.173]
    9 65 ms 70 ms 68 ms te0-0-0-2.ccr21.lon01.atlas.cogentco.com [130.117.1.157]
    10 65 ms 68 ms 68 ms te0-0-0-2.ccr21.lon01.atlas.cogentco.com [130.117.1.157]
    11 64 ms 73 ms 76 ms te0-0-0-4.mpd21.lon13.atlas.cogentco.com [154.54.57.102]
    12 138 ms 137 ms 136 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    13 * 136 ms 137 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
    SCM - Infected(S) - DMG Out: 11,776,567 DPS: 114,224.70 (28.7% of Team) - Pinky@ukcaptain420
    I reserve the right to have a completely different standpoint depending on my mood.
  • keevan83keevan83 Member Posts: 0 Arc User
    edited January 2013
    duszek82 wrote: »
    I've had this problem before the patch. POLAND - Piotrk?w Trybunalski
    There are no access to the game, but my friends from other cities are playing and have fun


    I have the same problem in Otwock (Poland) And had that problem between 2 pm - 3pm Poland Time ( before the patch) but after 3 pm I managed to log in and play.
  • m0ralesm0rales Member Posts: 11 Arc User
    edited January 2013
    My first post for this...here's my tracert

    C:\>tracert patchserver.crypticstudios.com

    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41] ?ber maximal
    30 Abschnitte:

    1 1 ms 1 ms 1 ms easy.box [0.0.0.0]
    2 42 ms 39 ms 42 ms 217.0.116.136
    3 41 ms 43 ms 43 ms 217.0.73.106
    4 46 ms 44 ms 50 ms 194.25.6.74
    5 46 ms 48 ms 44 ms te0-7-0-1.ccr21.fra03.atlas.cogentco.com [130.11
    7.14.149]
    6 65 ms 72 ms 71 ms te0-1-0-2.ccr21.ams03.atlas.cogentco.com [130.11
    7.0.145]
    7 66 ms 67 ms 67 ms te0-5-0-7.ccr21.lpl01.atlas.cogentco.com [130.11
    7.48.41]
    8 130 ms 129 ms 130 ms te0-4-0-2.ccr21.bos01.atlas.cogentco.com [154.54
    .44.197]
    9 130 ms 131 ms 135 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    10 * * * Zeit?berschreitung der Anforderung.
    11 * * * Zeit?berschreitung der Anforderung.
    12 * * * Zeit?berschreitung der Anforderung.
    13 * * * Zeit?berschreitung der Anforderung.
    14 * * * Zeit?berschreitung der Anforderung.
    15 * * * Zeit?berschreitung der Anforderung.
    16 * * * Zeit?berschreitung der Anforderung.
    17 * * * Zeit?berschreitung der Anforderung.
    18 * * * Zeit?berschreitung der Anforderung.
    19 * * * Zeit?berschreitung der Anforderung.
    20 * * * Zeit?berschreitung der Anforderung.
    21 * * * Zeit?berschreitung der Anforderung.
    22 * * * Zeit?berschreitung der Anforderung.
    23 * * * Zeit?berschreitung der Anforderung.
    24 * * * Zeit?berschreitung der Anforderung.
    25 * * * Zeit?berschreitung der Anforderung.
    26 * * * Zeit?berschreitung der Anforderung.
    27 * * * Zeit?berschreitung der Anforderung.
    28 * * * Zeit?berschreitung der Anforderung.
    29 * * * Zeit?berschreitung der Anforderung.
    30 * * * Zeit?berschreitung der Anforderung.

    Ablaufverfolgung beendet.


    Pretty much identical with the others from Germany.

    Q'apla!
  • cnc74cnc74 Member Posts: 0 Arc User
    edited January 2013
    Connected to my VPN from the UK to US and the launcher has loaded fine.

    If i disconnect then the launcher fails to load.
  • johocroljohocrol Member Posts: 35 Arc User
    edited January 2013
    mrbaconsah wrote: »
    If you've managed to patch, try loading the gameclient.exe in the STO directory.

    I can confirm that using my phones WiFi Hotspot I can patch and enter the game.
    When ingame I can switch back to DSL, the character is logged out but the ingame LogIn works fine.

    gameclient.exe will time-out when back on DSL and report that it cannot connect to the patch server.

    Tracerts (From UK):

    DSL:

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 4 ms 2 ms 2 ms ***
    2 * * * Request timed out.
    3 48 ms 68 ms 38 ms ***
    4 34 ms 38 ms 45 ms ***
    5 33 ms 36 ms 43 ms ae-3.r02.londen03.uk.bb.gin.ntt.net [83.231.221.
    45]
    6 113 ms 33 ms 32 ms te2-4.mag01.lon02.atlas.cogentco.com [130.117.14
    .173]
    7 141 ms 33 ms 167 ms te4-7.ccr01.lon02.atlas.cogentco.com [130.117.50
    .117]
    8 35 ms 33 ms 38 ms te0-1-0-5.mpd21.lon13.atlas.cogentco.com [154.54
    .72.190]
    9 34 ms 33 ms 105 ms te0-3-0-4.ccr21.bos01.atlas.cogentco.com [154.54
    .30.129]
    10 120 ms 108 ms 119 ms te0-3-0-4.ccr21.bos01.atlas.cogentco.com [154.54
    .30.129]
    11 * * 111 ms 38.111.40.114
    12 * * 110 ms 38.111.40.114
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    WiFi Hotspot:

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 123 ms 109 ms 109 ms 10.252.225.77
    2 126 ms 108 ms 118 ms 10.252.224.238
    3 135 ms 160 ms 146 ms 172.26.1.237
    4 114 ms 122 ms 115 ms host205.msm.che.vodafone [10.205.64.182]
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 150 ms 128 ms 160 ms 85.205.0.109
    10 156 ms 157 ms 178 ms 85.205.116.1
    11 155 ms 158 ms 138 ms 85.205.25.118
    12 165 ms 160 ms 161 ms 195.50.122.65
    13 150 ms 180 ms 137 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]

    14 151 ms 137 ms 134 ms ae-227-3603.edge3.London1.Level3.net [4.69.166.1
    54]
    15 126 ms 135 ms 119 ms 4.68.70.74
    16 127 ms 128 ms 129 ms te0-1-0-5.mpd21.lon13.atlas.cogentco.com [154.54
    .72.190]
    17 419 ms 217 ms 209 ms te0-3-0-4.ccr21.bos01.atlas.cogentco.com [154.54
    .30.129]
    18 211 ms 198 ms 209 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    19 210 ms 198 ms 198 ms 38.111.40.114
    20 222 ms 200 ms 196 ms 208.95.185.41

    Trace complete.
Sign In or Register to comment.