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  • terrainvictaterrainvicta Member Posts: 1 Arc User
    edited October 2014
    good evening all together

    I have the same error as you. was looking forward to season 10, but unfortunately it's once again not.

    I think it's also ok that you have again put up this thread so cryptic do have a problem we can. but unfortunately you use this thread to report not only your fault, but you leave unnecessary comments from you.

    cryptic has until now always acted quickly when there was this error. ok the first time, it took some time, but the second time it worked after a week again.

    I guess that makes everything cryptic so we will be back in play. so let's ask this whining .........


    greeting terrainvicta
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited October 2014
    good evening all together

    I have the same error as you. was looking forward to season 10, but unfortunately it's once again not.

    I think it's also ok that you have again put up this thread so cryptic do have a problem we can. but unfortunately you use this thread to report not only your fault, but you leave unnecessary comments from you.

    cryptic has until now always acted quickly when there was this error. ok the first time, it took some time, but the second time it worked after a week again.

    I guess that makes everything cryptic so we will be back in play. so let's ask this whining .........


    greeting terrainvicta

    unnecessary? Who are you? the unnecessary police?
  • enniksenniks Member Posts: 0 Arc User
    edited October 2014
    Hi

    my laptop also crashed to desktop during load. I just deleted the folder cef_cache in the STO directory. The game told me that my graphic settings are set back to default and everything is working fine again.

    Was just a try because this folder was the only one different to the STO installation on my PC so it was worth the try :) Maybe this helps some of you

    cu
    enniks

    Pls excuse any errors, english is not my first language...
    Geben Sie jemanden einen Fisch und Sie ernähren ihn für einen Tag; 
    lehren Sie jemanden zu fischen und Sie verlieren einen verlässlichen Kunden.

  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited October 2014
    enniks wrote: »
    Hi

    my laptop also crashed to desktop during load. I just deleted the folder cef_cache in the STO directory. The game told me that my graphic settings are set back to default and everything is working fine again.

    Was just a try because this folder was the only one different to the STO installation on my PC so it was worth the try :) Maybe this helps some of you

    cu
    enniks

    Pls excuse any errors, english is not my first language...

    that has been tried. Sadly for most of us it didn't work.
  • admrenlarreckadmrenlarreck Member Posts: 2,041 Arc User
    edited October 2014
    good evening all together

    I have the same error as you. was looking forward to season 10, but unfortunately it's once again not.

    I think it's also ok that you have again put up this thread so cryptic do have a problem we can. but unfortunately you use this thread to report not only your fault, but you leave unnecessary comments from you.

    cryptic has until now always acted quickly when there was this error. ok the first time, it took some time, but the second time it worked after a week again.

    I guess that makes everything cryptic so we will be back in play. so let's ask this whining .........


    greeting terrainvicta

    Guess what happens when we start a thread elsewhere, for the "Unnecessary Comments" It gets closed and moved to here.
    fayhers_starfleet.jpg


    Fleet leader Nova Elite

    Fleet Leader House of Nova elite
    @ren_larreck
  • gitto82gitto82 Member Posts: 27 Arc User
    edited October 2014
    hello friends of the Order of Persistence. So its been a week since the crash of DR has anyone herd any news to when it might be fixed. I had the same problem last year and i was unable to play STOL for six weeks. I suppose if we have not heard anything yet we are going to need a miracle for a fix on Thursday patch :(
  • constantine4constantine4 Member Posts: 50 Arc User
    edited October 2014
    Whats most irritating is the email i got from pwe about 6 days of DR play could get me 66 lobi crystals :mad:
    Belgium

    Light travels faster than sound, that is why some people appear bright untill they speak.
  • windholowwindholow Member Posts: 6 Arc User
    edited October 2014
    They are saving money on testers by using players as free labor.
  • suavekssuaveks Member Posts: 1,736 Arc User
    edited October 2014
    Still crashing. Still waiting for any kind of response from Cryptic.

    Both may take a while I suspect...
    PyKDqad.jpg
  • kemchakemcha Member Posts: 343 Arc User
    edited October 2014
    Cryptic ain't going to answer us. What do you expect? When they throw parties and ignore us.

    Star Trek Online: The Worst MMO Ever!
    possibilities are a thing of hope, sometimes it drives us toward something better
  • kemchakemcha Member Posts: 343 Arc User
    edited October 2014
    Unfortunately, none of us have been able to play the damn game because Cryptic devs won't fix the damn launcher.
    possibilities are a thing of hope, sometimes it drives us toward something better
  • keithcooper1966keithcooper1966 Member Posts: 12 Arc User
    edited October 2014
    We are now into Day 8 of this mess. I just tried the latest patch to Tribble and the problem continues. Now it's looking like we will miss out on 60 free Lobi and the dilithium bonus weekend. I always make full use of the bonus weekend, but not this time, it appears. I am sitting on 2.2 million dilithium, and ther's nothing I can do with it. I guess that I should be happy that I didn't shell out any money for that dilithium. I grinded it all on my own. But I can assure you that Cryptic will never get anymore of my money outside of what I spent on the lifetime subscription. Unreliable service shouldn't be rewarded. And no matter what type of content they may add in the future, I will not give them one red cent for it.

    I hope the devs read this comment and all of the others that people have left. If they just gave us a periodic reply to our problem, it could go a long way to calm us down. But nothing at all, not even acknowledgement in the patch notes is coming from them. I do miss Branflakes. At least he didn't forget about us. Sometimes he would leave multiple comments in a single day. But LaughingTrendy, where are you? Aren't you the new community manager or leader? Or can we hear from some other dev? I'm not going to call anyone out of their name or be insulting, but our patience is wearing thin as this drags on. Acknowledge us. Talk to us. Show some respect for our issues. Is that too much to ask? I don't think so.
  • thehuntedwolfthehuntedwolf Member Posts: 0 Arc User
    edited October 2014
    Yep, getting the same error. Fatal Error: Direct3D driver returned error code (DXGI_ERROR_DEVICE_REMOVED) while checking sync query.

    Technical Details:
    Sync query 15 Ox19f51380 GetData = = 0x887a0005 0 NF 466
    D3D11 Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006

    That is the crash report I got from signing in after I entered in safe mode, force verified and checked my system that all my drivers are up to date and compatible. I am unable to resolve on my end, I think it is their server sync issue. I can sign in sometimes, then I get kicked transferring maps and can't get back until I do a total system shut down and reboot and safe mode verify again. ANNOYING!!! It still Randomly crashes... but at least it works around. Make sure you Microsoft Silverlight and The latest Direct X installed. it helps.
    GOOD LUCK in the answer department I reported this at Launch of Legacy Last year. as well as every day at least 6 times a day crashing repeating the error in reporting. Hope this helped.
  • strykervalmontstrykervalmont Member Posts: 6 Arc User
    edited October 2014
    Ok Cryptic, or PWE, or whoever actually runs this game now. According to this thread this has been going on for a bit now, so lets fix it. I'm an original open beta player who has more then 1000 days as a gold member and I'd like to be able to play this game. If I was still paying for it I'd be cancelling my subscription at this point. I hope you guys fix this soon, your gonna lose players and supporters if this problem keeps going. So lets get this fixed, I'd like to play my favorite game, and I'd like the Devs to fix the problem preventing so many from playing.

    This is a great game and I'd like to get back to it. Lets go Devs,

    Fleet Admiral Napolean "Stryker" Valmont
  • boneskthboneskth Member Posts: 52 Arc User
    edited October 2014
    I tried the new patch. I think it got worse. At least before I could get to the Delta Rising loading screen. Now I can't even get that far. *sigh*
  • ageanxageanx Member Posts: 2 Arc User
    edited October 2014
    Ok Cryptic, or PWE, or whoever actually runs this game now. According to this thread this has been going on for a bit now, so lets fix it. I'm an original open beta player who has more then 1000 days as a gold member and I'd like to be able to play this game. If I was still paying for it I'd be cancelling my subscription at this point. I hope you guys fix this soon, your gonna lose players and supporters if this problem keeps going. So lets get this fixed, I'd like to play my favorite game, and I'd like the Devs to fix the problem preventing so many from playing.

    This is a great game and I'd like to get back to it. Lets go Devs,

    Fleet Admiral Napolean "Stryker" Valmont

    I am so disappointed!!! Game was working before Delta update. Now it just crashes at the Cryptic logo. I do not usually spend money on games, however in anticipation for the new expansion I dropped $70 into this game about 10 days before the Delta update. Now cannot even use use the product I paid for. Please fix this ridiculous problem so we can "ALL" play this great game!
  • crazytank1crazytank1 Member Posts: 14 Arc User
    edited October 2014
    Okay, I posted earlier in this thread saying that I was getting the same blue screen crash to desktop many of you are experiencing. I also posted that I was able to get into the game in safe mode. Now, I've been playing around with this and found that the game will open and run normally if I set the display to windowed, or fullscreen before shutting it down.

    I don't know why, but if the game's display is set to windowed maximized while trying to load it crashes. This is especially odd seeing I can run it just fine and enter windowed maximized without problems after the game is loaded.

    Anyway, if you're crashing at the load screen try going into safe mode and messing about with your display settings. That seems to have solved the problem for me.
  • kemchakemcha Member Posts: 343 Arc User
    edited October 2014
    Here's what I think of Cryptic: "YOU SUCK". (For TRIBBLE over your players and for not fixing the damned launcher. For those who have paid Cryptic for content and cannot play the game, demand a chargeback from your credit card company.)
    possibilities are a thing of hope, sometimes it drives us toward something better
  • darioo1darioo1 Member Posts: 35 Arc User
    edited October 2014
    boneskth wrote: »
    I tried the new patch. I think it got worse. At least before I could get to the Delta Rising loading screen. Now I can't even get that far. *sigh*

    same here..crash on cryptic loading screen now.. #35709306
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited October 2014
    darioo1 wrote: »
    same here..crash on cryptic loading screen now.. #35709306

    It was reported on tribble. I got a different error too... 33880952
  • admrenlarreckadmrenlarreck Member Posts: 2,041 Arc User
    edited October 2014
    Think of it like a lockbox gamble. You never know whats going to happen after the update.

    Of course with this one, we are not given a choice.
    fayhers_starfleet.jpg


    Fleet leader Nova Elite

    Fleet Leader House of Nova elite
    @ren_larreck
  • anyonkaanyonka Member Posts: 120 Arc User
    edited October 2014
    My problem seems intermittent, sometimes I can get past the loading screen and other time it crashes.


    Fatal Error: Direct3D driver returned error code (DXGI_ERROR_DEVICE_REMOVED) while checking sync query.

    Technical Details:
    Sync query 15 Ox19f51380 GetData = = 0x887a0005 0 NF 466
    D3D11 Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006
  • suavekssuaveks Member Posts: 1,736 Arc User
    edited October 2014
    Oh, look, a new patch on Tribble with no mention of the crashing issue whatsoever.

    GG Cryptic...
    PyKDqad.jpg
  • boneskthboneskth Member Posts: 52 Arc User
    edited October 2014
    Well since this patch isn't for us. It looks like it's another week of waiting and hopeing that we get acknowledged at some point. See you all next thursday.
  • tom61stotom61sto Member Posts: 3,669 Arc User
    edited October 2014
    anyonka wrote: »
    My problem seems intermittent, sometimes I can get past the loading screen and other time it crashes.


    Fatal Error: Direct3D driver returned error code (DXGI_ERROR_DEVICE_REMOVED) while checking sync query.

    Technical Details:
    Sync query 15 Ox19f51380 GetData = = 0x887a0005 0 NF 466
    D3D11 Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006

    Try reseating your card (and terminator pack if you have one).
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited October 2014
    suaveks wrote: »
    Oh, look, a new patch on Tribble with no mention of the crashing issue whatsoever.

    GG Cryptic...

    the new patch actually breaks it even further.
  • frozenfewfrozenfew Member Posts: 0 Arc User
    edited October 2014
    My problem seems intermittent, sometimes I can get past the loading screen and other time it crashes.


    Fatal Error: Direct3D driver returned error code (DXGI_ERROR_DEVICE_REMOVED) while checking sync query.

    Technical Details:
    Sync query 15 Ox19f51380 GetData = = 0x887a0005 0 NF 466
    D3D11 Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006

    I read an article, that stated factory overclocks could be an issue. Do even if you didn't overclock the card, it may still be above its limit..

    My card is factory overclocked. its a NVIDIA GeForce GTX 680 its factory overclocked to 1200 mhz.
    I downloaded EVGA Precision. and I underclocked my video processer 200 Mhz. I have not had a problem since. make sure you check the fan speed setting and temp.
    I am stetting at 1071 mhz. crash free here, and on battlefield 4 as well

    if you have never done this before, look up how to use the software. I would hate to see someone wreck a card.

    please let me know if it worked for you.

    However I am CTD moving between maps... it really irritating.
  • suavekssuaveks Member Posts: 1,736 Arc User
    edited October 2014
    Holodeck patch is up.

    Game still crashes on DR loading screen...

    No mention about the issue in the patch notes.

    No response from the devs.


    I'd write more, mostly about Cryptic's attitude, but I'm afraid the words I would use at the moment would result in a ban from the forums.
    PyKDqad.jpg
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited October 2014
    suaveks wrote: »
    Holodeck patch is up.

    Game still crashes on DR loading screen...

    No mention about the issue in the patch notes.

    No response from the devs.


    I'd write more, mostly about Cryptic's attitude, but I'm afraid the words I would use at the moment would result in a ban from the forums.

    heh...

    they said it was fixed in the first patch after it went live
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited October 2014
    interesting thing, new change.


    If I leave it be, switch screens, it doesn't crash until I switch back. Can leave it for a good 5 minutes and it wont, then I switch.
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