I went in and launched the game directly from the client in Program files, working great again. I still need to see why that is, just wild guess is ARC is not letting go of the drivers at the right time so STO and ARC are fighting over priority so we get these errors.
Kelgarr, I've noticed the same thing about ARC and I think you are correct. But even before the mandatory ARC, after the launch of every new season, I and many other players were locked out from STO (for 4-10 days), starting from about Season 7 Romulan. Every time, STO would tell us the problem is on our end (but STO worked great the day before the launch, the players were not changing settings, and no other game or function -- outside of PWE -- has ever demonstrated such a similar issue) and Cryptic would finally tweak it enough to let about 80 percent of the players in. Too bad for the rest.
I think you are onto the problem, Kelgarr. I think we've got conflicting bugs in both ARC and STO. Where the two systems, combined, lock up the drivers.
this was an issue on neverwinter and its because they made the game so that it was compatible with directx 11 and bascially you click the engage or start button it goes to load up the game gets to the star trek whatever the name of the expansion screen is loads up the materials file then just crashes to desktop. with neverwinter it had something to do with games gameprefs.pref file. i will copy and paste the text in said file here is the copied text:
PrefEntry GfxSettings.Fullscreen 0
PrefEntry Locale 0
PrefEntry SystemSpecs.atiCrossfireGPUCount 0
PrefEntry SystemSpecs.audioDriverName DirectSound
PrefEntry SystemSpecs.audioDriverOutput "Speakers (Realtek High Definition Audio)"
PrefEntry SystemSpecs.isDx11Enabled 1
PrefEntry SystemSpecs.isDx9ExEnabled 1
that there tells me that both dx9 and dx11 are enabled i've tried changing the 1 to a zero but alas it reverts back to the original file after i click on save. so i dont know what else to do as the game continues to crash at the load screen.
Comments
Kelgarr, I've noticed the same thing about ARC and I think you are correct. But even before the mandatory ARC, after the launch of every new season, I and many other players were locked out from STO (for 4-10 days), starting from about Season 7 Romulan. Every time, STO would tell us the problem is on our end (but STO worked great the day before the launch, the players were not changing settings, and no other game or function -- outside of PWE -- has ever demonstrated such a similar issue) and Cryptic would finally tweak it enough to let about 80 percent of the players in. Too bad for the rest.
I think you are onto the problem, Kelgarr. I think we've got conflicting bugs in both ARC and STO. Where the two systems, combined, lock up the drivers.
PrefEntry GfxSettings.Fullscreen 0
PrefEntry Locale 0
PrefEntry SystemSpecs.atiCrossfireGPUCount 0
PrefEntry SystemSpecs.audioDriverName DirectSound
PrefEntry SystemSpecs.audioDriverOutput "Speakers (Realtek High Definition Audio)"
PrefEntry SystemSpecs.audioDriverVersion 10.0.10074.0
PrefEntry SystemSpecs.audioX64CheckSkipped 0
PrefEntry SystemSpecs.ComputerName WIN-9QK16T3SHIG
PrefEntry SystemSpecs.cpuCacheSize 0
PrefEntry SystemSpecs.cpuIdentifier "AMD64 Family 16 Model 5 Stepping 2, AuthenticAMD"
PrefEntry SystemSpecs.CPUSpeed 2.793e+009
PrefEntry SystemSpecs.DiskFree 922992287744
PrefEntry SystemSpecs.diskTotal 999158706176
PrefEntry SystemSpecs.fmodVersion 0
PrefEntry SystemSpecs.hasSSE 1
PrefEntry SystemSpecs.hasSSE2 1
PrefEntry SystemSpecs.hasSSE3 1
PrefEntry SystemSpecs.hasSSE4 0
PrefEntry SystemSpecs.isDx11Enabled 1
PrefEntry SystemSpecs.isDx9ExEnabled 1
PrefEntry SystemSpecs.isRunningNortonAV 0
PrefEntry SystemSpecs.isTransgaming 0
PrefEntry SystemSpecs.isUnsupportedSpecs 0
PrefEntry SystemSpecs.isUsingD3DDebug 0
PrefEntry SystemSpecs.isVista 1
PrefEntry SystemSpecs.isWine 0
PrefEntry SystemSpecs.isX64 1
PrefEntry SystemSpecs.macAddrString 70-f1-a1-a6-d6-37
PrefEntry SystemSpecs.material_hardware_supported_features "SM20| SM20_PLUS| SM30| SM30_PLUS"
PrefEntry SystemSpecs.material_supported_features "SM20| SM20_PLUS| SM30| SM30_PLUS| SM30_HYPER"
PrefEntry SystemSpecs.numMonitors 1
PrefEntry SystemSpecs.numRealCPUs 4
PrefEntry SystemSpecs.numVirtualCPUs 4
PrefEntry SystemSpecs.nvidiaSLIGPUCount 0
PrefEntry SystemSpecs.OSVER0_LowVersion 2
PrefEntry SystemSpecs.OSVER1_HighVersion 6
PrefEntry SystemSpecs.OSVER2_Build 9200
PrefEntry SystemSpecs.OSVER3_ServicePackMajor 0
PrefEntry SystemSpecs.OSVER4_ServicePackMinor 0
PrefEntry SystemSpecs.OSVER5_HostVersion 10.0.10074.0
PrefEntry SystemSpecs.physicalMemoryAvailable 1428697088
PrefEntry SystemSpecs.physicalMemoryMax 4018028544
PrefEntry SystemSpecs.RAMSpeedGBs 2.18594
PrefEntry SystemSpecs.RenderingHacks REHA_NONE
PrefEntry SystemSpecs.supportedDXVersion 10.1
PrefEntry SystemSpecs.SVNBuildNumber 180008
PrefEntry SystemSpecs.transgamingInfo
PrefEntry SystemSpecs.VideoCardDeviceID 38672
PrefEntry SystemSpecs.videoCardName "ATI Radeon HD 4200"
PrefEntry SystemSpecs.VideoCardVendorID 4098
PrefEntry SystemSpecs.videoDriverState 0
PrefEntry SystemSpecs.videoDriverVersion 7.14.10.911
PrefEntry SystemSpecs.videoMemory 256
PrefEntry SystemSpecs.virtualAddressSpace 4294901782
PrefEntry SystemSpecs.wineVersion
PrefEntry VoiceOptions.DuckOnChat 100
PrefEntry VoiceOptions.DuckPercent 0.5
PrefEntry VoiceOptions.InputDev 0
PrefEntry VoiceOptions.MicLevel 40
PrefEntry VoiceOptions.MultiMode ONEAUDIBLE
PrefEntry VoiceOptions.MuteInactive 0
PrefEntry VoiceOptions.NoVoice 0
PrefEntry VoiceOptions.OpenMic 0
PrefEntry VoiceOptions.OutputDev 0
PrefEntry VoiceOptions.SpeakerVolume 40
please note these two lines:
PrefEntry SystemSpecs.isDx11Enabled 1
PrefEntry SystemSpecs.isDx9ExEnabled 1
that there tells me that both dx9 and dx11 are enabled i've tried changing the 1 to a zero but alas it reverts back to the original file after i click on save. so i dont know what else to do as the game continues to crash at the load screen.
Can´t log on since last night...
Thanks!
Fatal Error: Direct3D driver returned error code (D3DERR_DEVICEHUNG) while checking sync query.
Technical Details: Sync query 9x35a0760 GetData == 0x88760874 0 F 0
*sigh*
T6 Tac Command Battlecruiser Roll The Bones
Xindi Aquatic Narcine Dreadnaught Carrier Different Stages
IVXX Senior Officer