2) Refused to implement the fix when it was found, after 5 days of waiting.
3) Refused to extended the event.
I know it's like talking to a brick wall, but the 'fix' HAS been implemented in their TEST ENVIRONMENT (and yes, it's capitalized to maybe have you pay attention - which you seem to not do.) And since you have zero background in programming - as someone with a degree in programming and who's done various bits of software programming professionally:
Once you have a bit of new code on the TEST ENVIRONMENT, uyoui leave it on there for AS LONG AS POSSIBLE to MAKE SURE that it DOESN'T CAUSE MORE ISSUES IN OTHER AREAS OF YOUR CODE BASE.
The fact that they are pushing it Live with only a couple days of testing is actually a bit cavalier in that it would probably be better for them to at least give it a week of testing (allowing them to parse more data and have a better idea of it's overall effect on the code base); and is in fact an indication that they are pushing it out 'as fast as reasonably possible'.
As for your 3) - we've yet to see if they'll extend the Event further or not.
(And why do I have the impression that if it this fix works for you, but causes connection issues for others, you won't be screaming to the rafters about having this fix immediately rolled back so that particular 'minority' can get it's access to STO back?)
[Oh, and BTW while I was completely unaffected, but in the past have had similar experiences in other MMOs where a patch caused problems for a subset of players including myself - the longest lasting about a month; so realize, it's not at all uncommon for this type of thing to happen; and as 'crappy' as you feel Cryptic's handling of it is - you then may want to stay away from MMOs produced by SOE and CCP as well. ]
Formerly known as Armsman from June 2008 to June 20, 2012 PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
Do you know if the patch was already uploaded for the tribble server? I don't have redshirt but I couldn't log in the tribble and I really want to play XD.
Do you know if the patch was already uploaded for the tribble server? I don't have redshirt but I couldn't log in the tribble and I really want to play XD.
Tribble is for gold members only for now. Redshirt is for all members. Redshirt has the patch fix.
Been having problems since the patch, after installing redshirt have been playing for two hours it seems to work alright again, hope it will not cause new problems when they implement it on holodeck
i run sto on a laptop with a ati 1200 series videocard btw
good luck Captains soon we'll be back with a vengeance
While I don't expect we will get a technical detail of the problem, but the people who have had the problem could post details of their graphics cards and driver versions. Also if they have had a successful test on Redshirt.
That way, if someone us unable to download Redshirt, they could see if they matched someone who has been able to get on the patched Redshirt.
If this helps any:
Operating System: Windows Vista? Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.130707-1535)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 530s
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Pentium(R) Dual-Core CPU E5200 @ 2.50GHz (2 CPUs), ~2.5GHz
Memory: 4084MB RAM
Page File: 2153MB used, 6199MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 64bit Unicode
Card name: Intel(R) G33/G31 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) GMA 3100
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_29C2&SUBSYS_020D1028&REV_02
Display Memory: 286 MB
Dedicated Memory: 0 MB
Shared Memory: 286 MB
Current Mode: 1280 x 720 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: igdumd64.dll
Driver Version: 7.15.0010.1666 (English)
DDI Version: 9Ex
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 2/26/2009 12:46:40, 5541888 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-6A82-11CF-1A75-0722A2C2CA35}
Vendor ID: 0x8086
Device ID: 0x29C2
SubSys ID: 0x020D1028
Revision ID: 0x0002
Revision ID: 0x0002
Video Accel: ModeMPEG2_A ModeMPEG2_C
With just over eighteen hours to go before the weekly patch and accompanying fix hit Holodeck, the tension here is so thick you can cut it with a knife...
"If you can't take a little bloody nose, maybe you ought to go back home and crawl under your bed. It's not safe out here. It's wondrous, with treasures to satiate desires both subtle and gross; but it's not for the timid." -- Q, TNG: "Q-Who?"
^Words that every player should keep in mind, especially whenever there's a problem with the game...
While I don't expect we will get a technical detail of the problem, but the people who have had the problem could post details of their graphics cards and driver versions. Also if they have had a successful test on Redshirt.
That way, if someone us unable to download Redshirt, they could see if they matched someone who has been able to get on the patched Redshirt.
I can't get holodeck.....Yet. But my redshirt seems fine, graphics included.
Can't wait to see you back in-game! And again, our sincerest apologizes for your login troubles, and we greatly thank you for your patience as we worked to resolve the issue.
It's twelve hours before the beginning of the patch here at the STO Forums and those unable to play the game over the past week are eagerly awaiting the beginning of the weekly maintenance that should fix the problem. Possibly the only event more anticipated is the end of the maintenance that should mark their ability to return to the game they love so much.
*normal voice*
Seriously, though, BranFlakes - nothing to really apologise for. That's why these things are called 'unforeseen circumstances', there was no way anyone could've foreseen this disagreement between patch and video cards happening before it happened.
"If you can't take a little bloody nose, maybe you ought to go back home and crawl under your bed. It's not safe out here. It's wondrous, with treasures to satiate desires both subtle and gross; but it's not for the timid." -- Q, TNG: "Q-Who?"
^Words that every player should keep in mind, especially whenever there's a problem with the game...
I've been hesitant to post my lack of login troubles since this thread started and have only posted possible solutions BUT last night it all changed- I now have the login problem and I can only assume it had something to do with the account server maintenance. I hope todays patch will fix this.
Still having the same issue with the patcher failing.
Eagerly awaited the patch/fixes today in the hope that it might clear this issue, but no, the patcher still keeps trying to download the .hogg file over and over and over until the client gets an error 14. Then the whole process begins over again.
I really cant keep on downloading that same bit of data as I'm on a terribly small monthly bandwidth allowance. Can anyone official comment on how much, if any progress has been made diagnosing this other issue?
More TRIBBLE. I don't crash on the cryptic screen, but now I'm told that the "server is unavailable". Whiskey tango foxtrot, interogative, over?
If you're talking about right now... the server is down for this week's maintenance and patch time. It'll be down until about nine-thirty Pacific(Cryptic)/1230 Eastern.
"If you can't take a little bloody nose, maybe you ought to go back home and crawl under your bed. It's not safe out here. It's wondrous, with treasures to satiate desires both subtle and gross; but it's not for the timid." -- Q, TNG: "Q-Who?"
^Words that every player should keep in mind, especially whenever there's a problem with the game...
dont say welcome back as i still have the exact same issue as before nothing has changed at all. keep on trying to fix it cause its not our comps its your programing. the loading screen crashes at the 75% mark just as before. posted at 1007 mst
dont say welcome back as i still have the exact same issue as before nothing has changed at all. keep on trying to fix it cause its not our comps its your programing. the loading screen crashes at the 75% mark just as before. posted at 1007 mst
i fortunately didn't have a problem b4. unfortunately i now have this problem.
i see the loader patching, a few moments later, it crashes.
Don't know why it says i'm an ARC user. i will never use that TRIBBLE Cryptic!
In my case the issue is fixed.
The latest patch solved it.
Still, I can't say I'm happy. I won't be able to play for the next five days (personal reasons). That was planned, these 7 days were not. This means that I'm not going to finish the event by one shard...
Can't wait to see you back in-game! And again, our sincerest apologizes for your login troubles, and we greatly thank you for your patience as we worked to resolve the issue.
Q!!!!!!!!!!!!!!!!!!!!!!!!!!
Cheers,
Brandon =/\=
I am in ESD again !!!
I must admit I was a little bit pessimistic last week regarding this issue ...
Thank you Brandon
Longue Vie et prosperite !! (this is how how we translate in French, Spock's favorite sentence)
I am in ESD again !!!
I must admit I was a little bit pessimistic last week regarding this issue ...
Thank you Brandon
Longue Vie et prosperite !! (this is how how we translate in French, Spock's favorite sentence)
AxelDax
I got back in! *Cries manly tears* You guys are awesome!
Now can we get the Event extended? I finally got my first Shard today since the event started. The first slow up was the Graphics Overload. The second was the conflict caused by the patch you guys put in last night.
Pretty please? I'd be grateful if you did. Maybe to the end of the month so I have time to get the 14 required shards?
still no good on holodeck and its actually worse now it freezes at the 45% point i just love spending real money on a game i can now no longer use. iv seen where others on different servers have gotten in after the patch so all i can do is guess the problem is in the servers themselves. so as it stands i give up. id ask for a refund but i know that will never happen. ill keep an eye on here till i see that this issue is truly fixed. i know its not cause many are still having the same problems and some are having it now that didnt before. good luck guys.
Though I am not too up in arms about it. I will just use this as a sign to take a break for awhile. This will save me a fifteen bucks a month and maybe when I get the itch to step onto the bridge of my ship again probably sometime next year this issue will finally resolved for everyone.
If not, then I can say I honestly enjoyed my time playing this game and move on to whatever is next.
I just wonder if there is some type of software conflict STO has with some of the users systems or hardware? I have been playing this game for 3 years on 4 different PC's I built myself. And have never had any of the pre-packaged propriatary software or drivers that come with Dell or HP or other name brand systems loaded on these PC's and have never had any issues with this game loading or kicking me off.
I never had rubber-banding or lag or crashes. Seems like when cryptic does an update and users start screaming about not being able to launch the game and 1000's of other players have no problems at all that perhaps something is conflicting with sotfware or drivers on these particular PC's rather than it being a "server" issue on Cryptics end. Logic would dictate that if there were problems with patches or updates that cause people not to be able to log in it would affect all users. But I guess its easy to blame Cryptic than to realise that the issue is most likely on the end users system.
Try updating your hardware with the newest drivers and for God's sake clean your registry and get rid of all the Malware and spyware and try not to have 4 different Virus protection progrmas running at once. If you look at your active services in Task manager and have 30 or more services running at once no wonder the game wont run for you. (Sorry.... End Rant)
I have no clue how many players were affected by this issue - my uneducated guess would be 2-5% of the playerbase, tops. I was curious if there was any consideration given to extending the CE event, since these folks missed out on a full week?
Full disclosure: I was one of the affected players, but I was able to log in from other machines (wife's laptop and work computer) so my progress was not affected, just somewhat inconvenienced. I would stand to benefit from an extension, however, as my Rom captain dinged 50 late last week and with an extension could probably complete the CE event. Just not enough hours left to get 14 shards otherwise - I think had I played right on cooldown for the time remaining I figured I'd get 13 shards. :P So yeah, not a completely altruistic request on my part, but it isn't like I'm gonna open a vein over it. But there were quite a few very upset players during the outage - it'd be a nice gesture to help them out.
"You Iconians just hung a vacancy sign on your asses and my foot's looking for a room!"
--Red Annorax
Comments
Chris
I know it's like talking to a brick wall, but the 'fix' HAS been implemented in their TEST ENVIRONMENT (and yes, it's capitalized to maybe have you pay attention - which you seem to not do.) And since you have zero background in programming - as someone with a degree in programming and who's done various bits of software programming professionally:
Once you have a bit of new code on the TEST ENVIRONMENT, uyoui leave it on there for AS LONG AS POSSIBLE to MAKE SURE that it DOESN'T CAUSE MORE ISSUES IN OTHER AREAS OF YOUR CODE BASE.
The fact that they are pushing it Live with only a couple days of testing is actually a bit cavalier in that it would probably be better for them to at least give it a week of testing (allowing them to parse more data and have a better idea of it's overall effect on the code base); and is in fact an indication that they are pushing it out 'as fast as reasonably possible'.
As for your 3) - we've yet to see if they'll extend the Event further or not.
(And why do I have the impression that if it this fix works for you, but causes connection issues for others, you won't be screaming to the rafters about having this fix immediately rolled back so that particular 'minority' can get it's access to STO back?)
[Oh, and BTW while I was completely unaffected, but in the past have had similar experiences in other MMOs where a patch caused problems for a subset of players including myself - the longest lasting about a month; so realize, it's not at all uncommon for this type of thing to happen; and as 'crappy' as you feel Cryptic's handling of it is - you then may want to stay away from MMOs produced by SOE and CCP as well.
PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
Tribble is for gold members only for now. Redshirt is for all members. Redshirt has the patch fix.
i run sto on a laptop with a ati 1200 series videocard btw
good luck Captains soon we'll be back with a vengeance
If this helps any:
Operating System: Windows Vista? Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.130707-1535)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 530s
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Pentium(R) Dual-Core CPU E5200 @ 2.50GHz (2 CPUs), ~2.5GHz
Memory: 4084MB RAM
Page File: 2153MB used, 6199MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 64bit Unicode
Card name: Intel(R) G33/G31 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) GMA 3100
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_29C2&SUBSYS_020D1028&REV_02
Display Memory: 286 MB
Dedicated Memory: 0 MB
Shared Memory: 286 MB
Current Mode: 1280 x 720 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: igdumd64.dll
Driver Version: 7.15.0010.1666 (English)
DDI Version: 9Ex
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 2/26/2009 12:46:40, 5541888 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-6A82-11CF-1A75-0722A2C2CA35}
Vendor ID: 0x8086
Device ID: 0x29C2
SubSys ID: 0x020D1028
Revision ID: 0x0002
Revision ID: 0x0002
Video Accel: ModeMPEG2_A ModeMPEG2_C
SPACE, THE PRISON OF INFINITY, THE LOST FRONTIER
With just over eighteen hours to go before the weekly patch and accompanying fix hit Holodeck, the tension here is so thick you can cut it with a knife...
^Words that every player should keep in mind, especially whenever there's a problem with the game...
I also can't wait to play with the new Avenger class starship.
I'll hold you to that
I can't get holodeck.....Yet. But my redshirt seems fine, graphics included.
Can't wait to see you back in-game! And again, our sincerest apologizes for your login troubles, and we greatly thank you for your patience as we worked to resolve the issue.
Q!!!!!!!!!!!!!!!!!!!!!!!!!!
Cheers,
Brandon =/\=
It's twelve hours before the beginning of the patch here at the STO Forums and those unable to play the game over the past week are eagerly awaiting the beginning of the weekly maintenance that should fix the problem. Possibly the only event more anticipated is the end of the maintenance that should mark their ability to return to the game they love so much.
*normal voice*
Seriously, though, BranFlakes - nothing to really apologise for. That's why these things are called 'unforeseen circumstances', there was no way anyone could've foreseen this disagreement between patch and video cards happening before it happened.
^Words that every player should keep in mind, especially whenever there's a problem with the game...
Awoken Dead
Now shaddup about the queues, it's a BUG
Eagerly awaited the patch/fixes today in the hope that it might clear this issue, but no, the patcher still keeps trying to download the .hogg file over and over and over until the client gets an error 14. Then the whole process begins over again.
I really cant keep on downloading that same bit of data as I'm on a terribly small monthly bandwidth allowance. Can anyone official comment on how much, if any progress has been made diagnosing this other issue?
Has anyone in the community come up with a fix?
Thanks for reading!
If you're talking about right now... the server is down for this week's maintenance and patch time. It'll be down until about nine-thirty Pacific(Cryptic)/1230 Eastern.
^Words that every player should keep in mind, especially whenever there's a problem with the game...
Cheers,
Brandon =/\=
i fortunately didn't have a problem b4. unfortunately i now have this problem.
i see the loader patching, a few moments later, it crashes.
YA, let him back in, I need my playmate back.
Awoken Dead
Now shaddup about the queues, it's a BUG
The latest patch solved it.
Still, I can't say I'm happy. I won't be able to play for the next five days (personal reasons). That was planned, these 7 days were not. This means that I'm not going to finish the event by one shard...
Thank you Brandon, for your efforts and support.
SPACE, THE PRISON OF INFINITY, THE LOST FRONTIER
I am in ESD again !!!
I must admit I was a little bit pessimistic last week regarding this issue ...
Thank you Brandon
Longue Vie et prosperite !! (this is how how we translate in French, Spock's favorite sentence)
AxelDax
I got back in! *Cries manly tears* You guys are awesome!
Now can we get the Event extended? I finally got my first Shard today since the event started. The first slow up was the Graphics Overload. The second was the conflict caused by the patch you guys put in last night.
Pretty please?
If not, then I can say I honestly enjoyed my time playing this game and move on to whatever is next.
I never had rubber-banding or lag or crashes. Seems like when cryptic does an update and users start screaming about not being able to launch the game and 1000's of other players have no problems at all that perhaps something is conflicting with sotfware or drivers on these particular PC's rather than it being a "server" issue on Cryptics end. Logic would dictate that if there were problems with patches or updates that cause people not to be able to log in it would affect all users. But I guess its easy to blame Cryptic than to realise that the issue is most likely on the end users system.
Try updating your hardware with the newest drivers and for God's sake clean your registry and get rid of all the Malware and spyware and try not to have 4 different Virus protection progrmas running at once. If you look at your active services in Task manager and have 30 or more services running at once no wonder the game wont run for you. (Sorry.... End Rant)
Full disclosure: I was one of the affected players, but I was able to log in from other machines (wife's laptop and work computer) so my progress was not affected, just somewhat inconvenienced. I would stand to benefit from an extension, however, as my Rom captain dinged 50 late last week and with an extension could probably complete the CE event. Just not enough hours left to get 14 shards otherwise - I think had I played right on cooldown for the time remaining I figured I'd get 13 shards. :P So yeah, not a completely altruistic request on my part, but it isn't like I'm gonna open a vein over it.
--Red Annorax