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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Cannot Login/Unable to Authenticate on Verizon/ FiOS - August 2013

1…34689…11

Comments

  • madmanmoonmadmanmoon Member Posts: 20 Arc User
    edited August 2013
    ISP: Verizon FiOS
    LOCATION: Metro DC Area

    TRACERT Results:

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms 1 ms READYSHARE [192.168.0.1]
    2 1 ms 1 ms 1 ms 192.168.1.1
    3 4 ms 5 ms 5 ms L100.WASHDC-VFTTP-120.verizon-gni.net [71.191.130.1]
    4 17 ms 9 ms 6 ms G0-9-0-4.WASHDC-LCR-21.verizon-gni.net [130.81.137.204]
    5 7 ms 6 ms 7 ms ae0-0.RES-BB-RTR1.verizon-gni.net [130.81.209.198]
    6 18 ms 21 ms 22 ms 0.ae1.XL3.BOS4.ALTER.NET [140.222.226.13]
    7 18 ms 18 ms 19 ms 0.xe-8-3-0.GW15.BOS4.ALTER.NET [152.63.24.38]
    8 22 ms 19 ms 19 ms internap-gw.customer.alter.net [152.179.134.214]
    9 20 ms 21 ms 25 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    10 116 ms 106 ms 93 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    11 90 ms 91 ms 96 ms 208.95.185.41

    Trace complete.

    NETTEST Results:

    contacting nettest server..
    Local IP: 108.18.X.X
    Ping: 111.2 msec
    Port: 80: 48 KB/sec 3 KB/sec 50 KB/sec 500
    Port: 80: 49 KB/sec 3 KB/sec 53 KB/sec 500
    Port: 443: 58 KB/sec 2 KB/sec 61 KB/sec 500
    Port: 443: 56 KB/sec 3 KB/sec 60 KB/sec 500
    Port: 7255: 58 KB/sec 4 KB/sec 62 KB/sec 500
    Port: 7255: 76 KB/sec 3 KB/sec 82 KB/sec 500
    Port: 7003: 45 KB/sec 7 KB/sec 75 KB/sec 500
    Port: 7003: 71 KB/sec 4 KB/sec 76 KB/sec 500
    Port: 7202: 57 KB/sec 5 KB/sec 104 KB/sec 500
    Port: 7202: 95 KB/sec 9 KB/sec 173 KB/sec 500
    Port: 7499: 55 KB/sec 6 KB/sec 61 KB/sec 500
    Port: 7499: 96 KB/sec 8 KB/sec 181 KB/sec 500
    Port: 80: 20 KB/sec 3 KB/sec 31 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
  • verusisraelverusisrael Member Posts: 93 Arc User
    edited August 2013
    The thing that is bugging me is that I am potentially going to miss out on the risian corvette because for the last two days I haven't been able to log in....TRIBBLE this man...
  • eschmachereschmacher Member Posts: 2 Arc User
    edited August 2013
    ISP: FiOS, Northern Virginia

    Test 1:

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 4 ms 4 ms 4 ms L100.WASHDC-VFTTP-97.verizon-gni.net [96.241.212
    .1]
    3 8 ms 6 ms 6 ms G0-5-3-2.WASHDC-LCR-22.verizon-gni.net [130.81.1
    85.34]
    4 4 ms 4 ms 4 ms ae2-0.RES-BB-RTR1.verizon-gni.net [130.81.199.13
    8]
    5 17 ms 16 ms 17 ms 0.ae1.XL4.BOS4.ALTER.NET [140.222.226.15]
    6 18 ms 19 ms 19 ms 0.xe-11-0-0.GW15.BOS4.ALTER.NET [152.63.21.42]
    7 23 ms 20 ms 18 ms internap-gw.customer.alter.net [152.179.134.214]

    8 20 ms 18 ms 19 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    9 82 ms 69 ms 69 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 67 ms 66 ms 67 ms 208.95.185.41

    Trace complete.

    Test 2:

    unable to allocate performance buffer
    contacting nettest server..
    Local IP: 96.x
    Ping: 63.8 msec
    Port: 80: 998 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 921 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 903 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 1045 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 931 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 931 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 929 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 991 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 909 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 880 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 921 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 929 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 1020 KB/sec 0 KB/sec 0 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit

    I am not able to load the launcher, but I can if I VPN to my work. I tried disconnecting from the VPN when I hit the game, then logged in again, and it timed out when trying to connect to the game server.
  • sneyepersneyeper Member Posts: 217 Arc User
    edited August 2013
    Tracert

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms *Router - edited*
    2 5 ms 6 ms 6 ms L100.WASHDC-VFTTP-92.verizon-gni.net [71.191.59.1]
    3 11 ms 11 ms 11 ms G0-12-3-5.WASHDC-LCR-22.verizon-gni.net [130.81.184.78]
    4 14 ms 23 ms 89 ms ae2-0.RES-BB-RTR1.verizon-gni.net [130.81.199.138]
    5 20 ms 21 ms 25 ms 0.ae1.XL4.BOS4.ALTER.NET [140.222.226.15]
    6 37 ms 30 ms 22 ms 0.xe-11-2-0.GW15.BOS4.ALTER.NET [152.63.21.162]
    7 66 ms 66 ms 59 ms internap-gw.customer.alter.net [152.179.134.214]
    8 60 ms 58 ms 61 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    9 68 ms 71 ms 71 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    10 65 ms 63 ms 66 ms 208.95.185.41


    Nettest
    contacting nettest server..
    Local IP: *Removed*
    Ping: 55.6 msec
    Port: 80: 1030 KB/sec 30 KB/sec 1110 KB/sec 500
    Port: 80: 1014 KB/sec 30 KB/sec 1103 KB/sec 500
    Port: 443: 1257 KB/sec 35 KB/sec 1358 KB/sec 500
    Port: 443: 348 KB/sec 14 KB/sec 372 KB/sec 500
    Port: 7255: 929 KB/sec 26 KB/sec 1007 KB/sec 500
    Port: 7255: 950 KB/sec 28 KB/sec 1024 KB/sec 500
    Port: 7003: 1177 KB/sec 35 KB/sec 1284 KB/sec 500
    Port: 7003: 943 KB/sec 28 KB/sec 1023 KB/sec 500
    Port: 7202: 1029 KB/sec 34 KB/sec 1110 KB/sec 500
    Port: 7202: 1000 KB/sec 29 KB/sec 1087 KB/sec 500
    Port: 7499: 427 KB/sec 15 KB/sec 459 KB/sec 500
    Port: 7499: 1020 KB/sec 28 KB/sec 1109 KB/sec 500
    Port: 80: 932 KB/sec 28 KB/sec 1010 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 7 KB/sec

    I live in Maryland, US, near Washington D.C. My ISP is Verizon FIOS. The message I get is "Unable to Authenticate" when attempting to start the launcher.
  • askrayaskray Member Posts: 3,329 Arc User
    edited August 2013
    truewarper wrote: »
    Mine says...

    'Unable to resolve target system name patchserver.crypticstudios.com' from the CMD prompt...

    You can also do traceroutes and such to 208.95.185.41 which is the IP for patchserver.crypticstudios.com :)
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • tunodtunod Member Posts: 27 Arc User
    edited August 2013
    ejqiox wrote: »
    I have not been able to get into the game for about a day
    this is the error message I get after I logon and the launcher tries to get into game

    Fatal Error:Unable to Initialize on demand patching and connect to Patch server
    : The connection was Idle for too long

    then I try again and get
    An error was detected by the game would you like to verify all files?
    Note: this may take 10-20 minutes

    takes about 3-4 mins but it just does same thing all over I get other error message and the cycle begins again..
    I am on Verizon DSL in Brooklyn NY USA

    I'm getting the same error as this guy. I can actually log in through the launcher just fine, but when I load up the game it hangs on the big CRYPTIC logo for a while, then I get that.

    Here, have a screencap. http://i.imgur.com/3nfEL1e.jpg

    For reference, I'm in Southern California, also using Verizon. So yay for that.
  • fishman768fishman768 Member Posts: 7 Arc User
    edited August 2013
    angrybobh wrote: »
    Same boat. Texas, verizon DSL

    Texas as well, central area, Verizon DSL and zippo.

    I had a friend outside Boston who also could not get into Lord of the rings last night as well. Basically the same problem she was having I was getting with STO.
  • quixoticlancequixoticlance Member Posts: 15 Arc User
    edited August 2013
    Thanks, Brandon, for at least giving this an official nod.

    SP: Verizon DSL (*Not* FIOS)
    Location: Pomona (~Los Angeles), CA

    TRACERT
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms 1 ms dslrouter.westell.com [TRIBBLE.TRIBBLE.x.x]
    2 21 ms 21 ms 22 ms L100.LSANCA-DSL-24.verizon-gni.net [71.104.224.1
    ]
    3 23 ms 22 ms 22 ms G0-10-3-7.LSANCA-LCR-22.verizon-gni.net [130.81.
    45.216]
    4 22 ms 22 ms 22 ms so-6-0-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81
    .29.126]
    5 92 ms 97 ms 91 ms 0.xe-4-1-2.XL4.BOS4.ALTER.NET [152.63.5.186]
    6 92 ms 91 ms 91 ms 0.xe-11-0-0.GW15.BOS4.ALTER.NET [152.63.21.42]
    7 95 ms 96 ms 96 ms internap-gw.customer.alter.net [152.179.134.214]

    8 95 ms 95 ms 95 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    9 119 ms * 118 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 118 ms 117 ms 118 ms 208.95.185.41

    Trace complete.

    NETTEST
    contacting nettest server..
    Local IP: xx.TRIBBLE.TRIBBLE.TRIBBLE
    Ping: 115.4 msec
    Port: 80: 217 KB/sec 9 KB/sec 229 KB/sec 500
    Port: 80: 54 KB/sec 5 KB/sec 65 KB/sec 500
    Port: 443: 61 KB/sec 3 KB/sec 65 KB/sec 500
    Port: 443: 66 KB/sec 3 KB/sec 69 KB/sec 500
    Port: 7255: 84 KB/sec 4 KB/sec 89 KB/sec 500
    Port: 7255: 50 KB/sec 13 KB/sec 62 KB/sec 500
    Port: 7003: 86 KB/sec 4 KB/sec 90 KB/sec 500
    Port: 7003: 125 KB/sec 5 KB/sec 133 KB/sec 500
    Port: 7202: 175 KB/sec 8 KB/sec 184 KB/sec 500
    Port: 7202: 92 KB/sec 4 KB/sec 101 KB/sec 500
    Port: 7499: 46 KB/sec 2 KB/sec 48 KB/sec 500
    Port: 7499: 80 KB/sec 3 KB/sec 84 KB/sec 500
    Port: 80: 108 KB/sec 4 KB/sec 114 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit
  • hotelkatzhotelkatz Member Posts: 125 Arc User
    edited August 2013
    I am now unable to log in at all to the game. I type my account and password. I hit login.....Nothing.
  • askrayaskray Member Posts: 3,329 Arc User
    edited August 2013
    @hotelkatz - Do the following:
    pwebranflakes wrote: »
    Hi Captains,

    Thanks for the reports. So that our engineers can get more information, please reply and post your location, ISP provider and a tracert result pointing to: patchserver.crypticstudios.com

    Instructions for running a tracert: http://sto-forum.perfectworld.com/showthread.php?t=225155

    Please also post results from a Nettest. Instructions here: http://sto-forum.perfectworld.com/showthread.php?t=225155

    I'll pass these along, however, as others have noted, this sounds to be isolated to one ISP so it may be up to them to resolve as everything looks healthy from our end. Thanks!

    Cheers,

    Brandon =/\=
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • treking2treking2 Member Posts: 159 Arc User
    edited August 2013
    pwebranflakes wrote: »
    Hi Captains,
    Thanks for the reports. So that our engineers can get more information, please reply and post your location, ISP provider and a tracert result pointing to: patchserver.crypticstudios.com
    ...
    I'll pass these along, however, as others have noted, this sounds to be isolated to one ISP so it may be up to them to resolve as everything looks healthy from our end. Thanks!
    Cheers,
    Brandon =/\=


    Location: Plano, TX; Provider: Verizon FiOS
    Trouble started 2 days ago. Unable to connect, or connect with immediate disconnect.

    nettest:
    Ping: 272.7 msec
    Port: 80: 247 KB/sec 11 KB/sec 264 KB/sec 500
    Port: 80: timed out
    Port: 443: 423 KB/sec 14 KB/sec 448 KB/sec 500
    Port: 443: 145 KB/sec 6 KB/sec 158 KB/sec 500
    Port: 7255: 165 KB/sec 8 KB/sec 175 KB/sec 500
    Port: 7255: 75 KB/sec 3 KB/sec 80 KB/sec 500
    Port: 7003: 96 KB/sec 4 KB/sec 102 KB/sec 500
    Port: 7003: 182 KB/sec 7 KB/sec 192 KB/sec 500
    Port: 7202: 99 KB/sec 4 KB/sec 105 KB/sec 500
    Port: 7202: timed out
    Port: 7499: 665 KB/sec 31 KB/sec 704 KB/sec 500
    Port: 7499: 251 KB/sec 11 KB/sec 266 KB/sec 500
    Port: 80: 220 KB/sec 9 KB/sec 233 KB/sec 500
    Idle NIC bandwidth Send: 1 KB/sec Recv: 2 KB/sec

    tracert:
    Tracing route to patchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:
    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 4 ms 4 ms 6 ms L100.DLLSTX-VFTTP-24.verizon-gni.net [71.123.TRIBBLE.TRIBBLE]
    3 10 ms 7 ms 6 ms G0-3-0-5.DLLSTX-LCR-21.verizon-gni.net [130.81.109.210]
    4 5 ms 7 ms 6 ms so-4-1-0-0.DFW9-BB-RTR1.verizon-gni.net [130.81.151.242]
    5 50 ms 57 ms 51 ms 0.ge-3-1-0.XL3.BOS4.ALTER.NET [152.63.20.217]
    6 53 ms 53 ms 52 ms 0.xe-10-1-0.GW15.BOS4.ALTER.NET [152.63.21.38]
    7 52 ms 52 ms 51 ms internap-gw.customer.alter.net [152.179.134.214]
    8 53 ms 51 ms 52 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    9 77 ms 71 ms 72 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    10 71 ms 73 ms 69 ms 208.95.185.41

    It does indeed look like the problem is with Verizon FiOS.
    It is most likely due to the Cogent/Netflix dispute.
    However...
    Is there any way of providing those of us who have this problem with a proxy that
    uses a different path from Verizon to you? [STO having an alternate ISP perhaps?]
    [I have attempted and failed to connect using the US and EU proxys in the launcher,
    probably because the US proxy also uses Cogent.]

    Right now, as things stand, the game is unplayable.
    This is especially unfortunate since we are missing the end of the Risan Summer Event.
    It looks like we are caught in the middle of the dispute which has nothing DIRECTLY to do with Cryptic ...
    but there are certainly steps which Cryptic can take which could alleviate this problem.
  • sneyepersneyeper Member Posts: 217 Arc User
    edited August 2013
    treking2 wrote: »
    Is there any way of providing those of us who have this problem with a proxy that
    uses a different path from Verizon to you? [STO having an alternate ISP perhaps?]

    I second this. Make it so!
  • corvusnixcorvusnix Member Posts: 11 Arc User
    edited August 2013
    Having the same problem here.

    Location: Pittsburgh, PA
    ISP: Verizon FiOS

    Tracert:
    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 5 ms 5 ms 5 ms L100.PITBPA-VFTTP-21.verizon-gni.net [96.236.128
    .1]
    3 6 ms 5 ms 6 ms G5-2-121.PITBPA-LCR-01.verizon-gni.net [130.81.1
    29.30]
    4 13 ms 13 ms 13 ms P11-0-0.PITBPA-LCR-02.verizon-gni.net [130.81.30
    .65]
    5 14 ms 13 ms 14 ms so-2-0-3-0.PHIL-BB-RTR2.verizon-gni.net [130.81.
    28.202]
    6 26 ms 25 ms 26 ms 0.so-0-2-0.XL4.BOS4.ALTER.NET [152.63.16.141]
    7 24 ms 25 ms 25 ms 0.ge-9-3-0.GW15.BOS4.ALTER.NET [152.63.24.54]
    8 25 ms 25 ms 25 ms internap-gw.customer.alter.net [152.179.134.214]

    9 26 ms 26 ms 26 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    10 70 ms 69 ms 72 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    11 64 ms 62 ms 66 ms 208.95.185.41

    Trace complete.


    nettest:

    contacting nettest server..
    Local IP: 173.71.160.50
    Ping: 61.2 msec
    Port: 80: 179 KB/sec 7 KB/sec 189 KB/sec 500
    Port: 80: 547 KB/sec 19 KB/sec 576 KB/sec 500
    Port: 443: 538 KB/sec 20 KB/sec 569 KB/sec 500
    Port: 443: 546 KB/sec 19 KB/sec 575 KB/sec 500
    Port: 7255: 257 KB/sec 10 KB/sec 273 KB/sec 500
    Port: 7255: 211 KB/sec 10 KB/sec 232 KB/sec 500
    Port: 7003: 538 KB/sec 18 KB/sec 572 KB/sec 500
    Port: 7003: 306 KB/sec 14 KB/sec 334 KB/sec 500
    Port: 7202: 228 KB/sec 11 KB/sec 250 KB/sec 500
    Port: 7202: 306 KB/sec 15 KB/sec 337 KB/sec 500
    Port: 7499: 251 KB/sec 9 KB/sec 266 KB/sec 500
    Port: 7499: 274 KB/sec 14 KB/sec 303 KB/sec 500
    Port: 80: 272 KB/sec 9 KB/sec 286 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit
  • johnsaucierjohnsaucier Member Posts: 0 Arc User
    edited August 2013
    stoutes wrote: »
    Do you have Verizon FOIS as your ISP? If your answer is yes, you might want to read this thread.

    Yep you nailed it. Son of a !@#$%

    Isn't it great that corporate greed is allowed to affect the basic necessities of life, and yes internet is NOW one of those things.
  • dammitimmad1dammitimmad1 Member Posts: 2 Arc User
    edited August 2013
    I have Verizon Fios as well, and I'm getting the unable to authenticate for a second day in a row now.

    Frustrated, I decided to try http://www.hotspotshield.com/ and can confirm that it allows me to play - noticeably faster than usual too - which I can only assume means Verizon's been throttling the game even when it does work for at least a month now.

    I'm not saying this service is trustworthy, but we all know that Verizon isn't, and we pay them - and this is free, and it works. So yeah. Good luck all.
  • ghuleryghulery Member Posts: 6 Arc User
    edited August 2013
    Same problem here in Sarasota, FL...Verizon FIOS


    Tracing route to 208.95.185.41 over a maximum of 30 hops

    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 4 ms 4 ms 4 ms L100.TAMPFL-VFTTP-63.verizon-gni.net [96.252.170
    .1]
    3 8 ms 11 ms 11 ms G0-13-1-7.TAMPFL-LCR-22.verizon-gni.net [130.81.
    189.210]
    4 8 ms 9 ms 9 ms ae2-0.TPA01-BB-RTR2.verizon-gni.net [130.81.199.
    82]
    5 49 ms 49 ms 49 ms 0.ae1.XL4.BOS4.ALTER.NET [140.222.226.15]
    6 49 ms 49 ms 49 ms 0.ge-9-0-0.GW15.BOS4.ALTER.NET [152.63.24.42]
    7 58 ms 59 ms 59 ms internap-gw.customer.alter.net [152.179.134.214]

    8 62 ms 61 ms 59 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    9 100 ms 106 ms 109 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 91 ms 91 ms 94 ms 208.95.185.41

    Trace complete.

    Just a point of curiosity though....

    I keep seeing that Netflix is in a similar position with Cogent, yet I just tried and I'm having absolutely no problem streaming an HD movie...why's that?
  • verusisraelverusisrael Member Posts: 93 Arc User
    edited August 2013
    Just got off the phone with verizon. their solution was to send me a new router....or I could upgrade to faster internet! gee....thanks....

    look...all I wanna do I log in and do my risa daily. I'v missed out on two days because of this so far.
  • hotelkatzhotelkatz Member Posts: 125 Arc User
    edited August 2013
    Alright, here's the Tracert and the nettest from my end


    I'm using Verizon Fios. But I think that may very well be the problem, what with them having a dispute with Cogent/Netflix.

    ----
    Tracert

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms 3 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 5 ms 5 ms 4 ms L100.SYRCNY-VFTTP-06.verizon-gni.net [72.90.76.1]
    3 6 ms 8 ms 6 ms G0-1-0-7.SYRCNY-LCR-21.verizon-gni.net [130.81.218.232]
    4 17 ms 18 ms 17 ms xe-8-0-6-0.NY5030-BB-RTR1.verizon-gni.net [130.81.209.134]
    5 81 ms 49 ms 25 ms 0.ge-1-1-0.XL3.BOS4.ALTER.NET [152.63.6.149]
    6 25 ms 24 ms 24 ms 0.xe-8-3-0.GW15.BOS4.ALTER.NET [152.63.24.38]
    7 26 ms 25 ms 26 ms internap-gw.customer.alter.net [152.179.134.214]

    8 27 ms 27 ms 27 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    9 80 ms 70 ms 72 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    10 48 ms 46 ms 47 ms 208.95.185.41

    Trace complete.


    Nettest

    contacting nettest server..
    Local IP: 72.90.86.45
    Ping: 53.6 msec
    Port: 80: 117 KB/sec 5 KB/sec 124 KB/sec 500
    Port: 80: 234 KB/sec 15 KB/sec 250 KB/sec 500
    Port: 443: 199 KB/sec 10 KB/sec 212 KB/sec 500
    Port: 443: 189 KB/sec 9 KB/sec 199 KB/sec 500
    Port: 7255: 143 KB/sec 17 KB/sec 170 KB/sec 500
    Port: 7255: 186 KB/sec 10 KB/sec 197 KB/sec 500
    Port: 7003: 178 KB/sec 10 KB/sec 193 KB/sec 500
    Port: 7003: 111 KB/sec 5 KB/sec 117 KB/sec 500
    Port: 7202: 172 KB/sec 8 KB/sec 181 KB/sec 500
    Port: 7202: 158 KB/sec 6 KB/sec 167 KB/sec 500
    Port: 7499: 222 KB/sec 9 KB/sec 236 KB/sec 500
    Port: 7499: 116 KB/sec 5 KB/sec 123 KB/sec 500
    Port: 80: 282 KB/sec 12 KB/sec 298 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
  • scooter1201scooter1201 Member Posts: 4 Arc User
    edited August 2013
    suuperduude wrote: »
    I am from PA with Verizon getting problems too. I downloaded a free VPN server program (google it). And am able to connect via that.

    thank you for posting that.it locked me out of my fed toon last night and now i can log back in.
  • drreverenddrreverend Member Posts: 459 Arc User
    edited August 2013
    The launcher is back up now but I'm still Unable to Authenticate. :(
  • saeynsaeyn Member Posts: 0 Arc User
    edited August 2013
    Location: Arlington, VA (Verizon FIOS of course)

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 8 ms 7 ms 9 ms L100.WASHDC-VFTTP-76.verizon-gni.net [173.66.15.1]
    3 9 ms 7 ms 9 ms G1-7-2-2.WASHDC-LCR-21.verizon-gni.net [100.41.92.76]
    4 10 ms 9 ms 10 ms ae3-0.RES-BB-RTR1.verizon-gni.net [130.81.199.10]
    5 19 ms 19 ms 19 ms 0.ae1.XL3.BOS4.ALTER.NET [140.222.226.13]
    6 18 ms 19 ms 19 ms 0.xe-10-0-0.GW15.BOS4.ALTER.NET [152.63.21.34]
    7 23 ms 24 ms 22 ms internap-gw.customer.alter.net [152.179.134.214
    8 23 ms 27 ms 27 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.1]
    9 36 ms 34 ms 35 ms perfectworldent-4.border11.bsn.pnap.net [216.5261.78]
    10 61 ms 65 ms 62 ms 208.95.185.41

    Trace complete.

    C:\Windows\system32>


    contacting nettest server..
    Local IP: 71.163.165.225
    Ping: 71.4 msec
    Port: 80: 408 KB/sec 17 KB/sec 432 KB/sec 500
    Port: 80: 181 KB/sec 7 KB/sec 191 KB/sec 500
    Port: 443: 986 KB/sec 28 KB/sec 1042 KB/sec 500
    Port: 443: 214 KB/sec 8 KB/sec 226 KB/sec 500
    Port: 7255: 151 KB/sec 6 KB/sec 160 KB/sec 500
    Port: 7255: 155 KB/sec 6 KB/sec 164 KB/sec 500
    Port: 7003: 155 KB/sec 6 KB/sec 164 KB/sec 500
    Port: 7003: 111 KB/sec 5 KB/sec 118 KB/sec 500
    Port: 7202: 191 KB/sec 7 KB/sec 203 KB/sec 500
    Port: 7202: 156 KB/sec 6 KB/sec 166 KB/sec 500
    Port: 7499: 113 KB/sec 4 KB/sec 120 KB/sec 500
    Port: 7499: 189 KB/sec 7 KB/sec 199 KB/sec 500
    Port: 80: 165 KB/sec 6 KB/sec 175 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit


    Sigh...
  • varthelmvarthelm Member Posts: 265 Arc User
    edited August 2013
    pwebranflakes wrote: »
    I'll pass these along, however, as others have noted, this sounds to be isolated to one ISP so it may be up to them to resolve as everything looks healthy from our end. Thanks!

    Heya...understand it's not a Cryptic/PWE issue but I do wonder if you guys can contact the companies involved representing the hundreds if not thousands of your customers who are being impacted. You guys may have already done so...might get a different response than a bunch of individuals calling among many other calls they take for internet problems.

    Basically at a loss at this point.
  • nashtoitsapwnashtoitsapw Member Posts: 2 Arc User
    edited August 2013
    Location: Manassas, VA

    I have 9 Fed Characters and I can log into all but #2 and #5...#5 is stuck on Risa according to the Login Screen...I decided to test a thought and I moved #2 to Risa...After putting him on the planet I logged out and in of him 3 times...on the third try it started to time out the same as #5...Now #2 is stuck on Risa also...doubt if that makes a differance, but thought I would mention it just the same...

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 22 ms 22 ms 22 ms L100.WASHDC-DSL-02.verizon-gni.net [71.114.0.1]
    3 27 ms 26 ms 23 ms P0-5-0-6.WASHDC-LCR-22.verizon-gni.net [130.81.34.28]
    4 23 ms 23 ms 23 ms so-3-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.151.232]
    5 82 ms 85 ms 36 ms 0.ae1.XL4.BOS4.ALTER.NET [140.222.226.15]
    6 58 ms 36 ms 36 ms 0.xe-11-2-0.GW15.BOS4.ALTER.NET [152.63.21.162]
    7 43 ms 43 ms 42 ms internap-gw.customer.alter.net [152.179.134.214]
    8 43 ms 39 ms 37 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    9 55 ms 56 ms 50 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    10 49 ms 51 ms 50 ms 208.95.185.41

    Trace complete.
  • celticfistcohcelticfistcoh Member Posts: 0 Arc User
    edited August 2013
    Tried my primary after coming in from yard work. No luck

    I get pick of cancel/safe/normal login

    I tried a secondary on my main account .. signed on ok. Went to primary I get he above pick.

    Safe login - starts ok .. does not show a map .. then server timer starts after less than 10s go to server timeout.

    normal login - starts ok .. then server timer starts and kicked in 10s to server timeout message.

    Its as thought it does not know which map to put the character. Tried others and they seemed to do ok after several time of trying to load up - on these I can see "loading map x".
  • mike1705nccmike1705ncc Member Posts: 6 Arc User
    edited August 2013
    First encountered problem approximately 20:00 hr EDT (UTC-5) with ?Unable to authenticate?. As someone above noted, streaming Netflix works fine for me.

    NOTE: Masked some octets for security (and yes, I have two routers)
    Location: Spotsylvania, Virginia
    ISP: Verizon FIOS
    Speedtest.net Results: DNLO ? 31.72 Mbps / UPLO ? 38.37 Mbps


    TEST 01
    Tracing route to patchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:

    1 2 ms <1 ms <1 ms TRIBBLE.TRIBBLE.TRIBBLE.TRIBBLE
    2 1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.TRIBBLE.TRIBBLE]
    3 8 ms 7 ms 7 ms L100.CLPPVA-VFTTP-14.verizon-gni.net [98.118.249.1]
    4 13 ms 12 ms 12 ms G0-1-1-0.CLPPVA-LCR-22.verizon-gni.net [130.81.217.214]
    5 11 ms 9 ms 10 ms xe-1-1-3-0.RES-BB-RTR1.verizon-gni.net [130.81.209.72]
    6 23 ms 25 ms 23 ms 0.ae1.XL4.BOS4.ALTER.NET [140.222.226.15]
    7 23 ms 22 ms 21 ms 0.ge-9-1-0.GW15.BOS4.ALTER.NET [152.63.24.46]
    8 26 ms 25 ms 25 ms internap-gw.customer.alter.net [152.179.134.214]
    9 24 ms 27 ms 25 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    10 * 48 ms 51 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    11 43 ms 42 ms 43 ms 208.95.185.41

    Trace complete.


    TEST 02
    contacting nettest server..
    Local IP: 72.86.37.186
    Ping: 65.2 msec
    Port: 80: 179 KB/sec 9 KB/sec 189 KB/sec 500
    Port: 80: 106 KB/sec 5 KB/sec 113 KB/sec 500
    Port: 443: 155 KB/sec 7 KB/sec 164 KB/sec 500
    Port: 443: 90 KB/sec 4 KB/sec 95 KB/sec 500
    Port: 7255: 199 KB/sec 9 KB/sec 218 KB/sec 500
    Port: 7255: 94 KB/sec 5 KB/sec 101 KB/sec 500
    Port: 7003: 96 KB/sec 3 KB/sec 101 KB/sec 500
    Port: 7003: timed out
    Port: 7202: 203 KB/sec 8 KB/sec 215 KB/sec 500
    Port: 7202: 83 KB/sec 4 KB/sec 88 KB/sec 500
    Port: 7499: 179 KB/sec 8 KB/sec 189 KB/sec 500
    Port: 7499: 135 KB/sec 6 KB/sec 143 KB/sec 500
    Port: 80: 208 KB/sec 10 KB/sec 220 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 1 KB/sec

    Regards,

    Mike
    Lifetimer :D
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited August 2013
    ghulery wrote: »
    ....

    Just a point of curiosity though....

    I keep seeing that Netflix is in a similar position with Cogent, yet I just tried and I'm having absolutely no problem streaming an HD movie...why's that?

    Its because by Internet routing rules, steaming video has priority over conventional Internet traffic (such as STO) and will be the last to start showing bandwidth restrictions...
  • vulcanclippervulcanclipper Member Posts: 0 Arc User
    edited August 2013
    The problem started suddenly yesterday morning EST ~11 am. We are in Tampa, FL area, our provider is Verizon FIOS. I can do everything else that I normally do, including Netflix and Youtube. When I attempt to launch the game, I get an IE Explorer-type error "This program cannot diplay the webpage"...

    Tracert:


    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 10 ms 6 ms 7 ms L100.TAMPFL-VFTTP-83.verizon-gni.net [71.251.125.1]
    3 10 ms 9 ms 10 ms G0-5-5-6.TAMPFL-LCR-21.verizon-gni.net [130.81.110.12]
    4 7 ms 6 ms 7 ms so-2-0-0-0.TPA01-BB-RTR1-verizon-gni.net [130.81.28.212]
    5 92 ms 86 ms 115 ms 0.ae1.XL3.BOS4.ALTER.NET [140.222.226.13]
    6 49 ms 47 ms 47 ms 0.xe-8-0-0.GW15.BOS4.ALTER.NET [152.63.24.26]
    7 59 ms 56 ms 57 ms internap-gw.customer.alter.net [152.179.134.214]
    8 56 ms 59 ms 56 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    9 70 ms 67 ms 70 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    10 67 ms 67 ms 67 ms

    Trace complete


    contacting nettest server..
    Local IP: 71.180.219.29
    Ping: 111.1 msec
    Port: 80: 95 KB/sec 4 KB/sec 101 KB/sec 500
    Port: 80: 79 KB/sec 4 KB/sec 88 KB/sec 500
    Port: 443: 86 KB/sec 4 KB/sec 92 KB/sec 500
    Port: 443: 180 KB/sec 8 KB/sec 191 KB/sec 500
    Port: 7255: 137 KB/sec 5 KB/sec 145 KB/sec 500
    Port: 7255: 52 KB/sec 3 KB/sec 56 KB/sec 500
    Port: 7003: 82 KB/sec 14 KB/sec 130 KB/sec 500
    Port: 7003: 312 KB/sec 16 KB/sec 333 KB/sec 500
    Port: 7202: 395 KB/sec 18 KB/sec 418 KB/sec 500
    Port: 7202: 388 KB/sec 15 KB/sec 410 KB/sec 500
    Port: 7499: 247 KB/sec 12 KB/sec 261 KB/sec 500
    Port: 7499: 74 KB/sec 5 KB/sec 80 KB/sec 500
    Port: 80: 71 KB/sec 9 KB/sec 123 KB/sec 500
    Idle NIC bandwidth Send: 30 KB/sec Recv: 482 KB/sec
    hit return to exit
  • ursusmorologusursusmorologus Member Posts: 5,328 Arc User
    edited August 2013
    All the traces show good connectivity between Verizon and PNAP. The congestion is on cryptic's leg.

    GG blaming it on verizon
    [img]http://i183.photobucket.com/albums/x57/UrsusMorologus/MechWarrior Online/Catapult_K2 sig.jpg[/img]
  • rhannrhann Member Posts: 7 Arc User
    edited August 2013
    I played ok yesterday, when i went to DS9, game booted me to login screen with a "timed out connecting to server" error message, i loaded the game again with another toon, this time i went to KDF academy and game booted me with the same error message as the first. loaded the game again, entered with my romulan toon, went to ds9 and BAM, booted to login screen with the same "timed out connecting to server" error message.

    And today i get a "unable to authenticate" message on patcher/login window. I tried getting into Neverwinter (which i played yesterday without problem), and i get the exact same message, tried getting into champions online, same message, tried other online games and got in without a problem.

    I have added exceptions to all games .exe on my personal firewall (comodo) and haven't had any problems until now

    Here goes the tracert (jump 6 shows a time ended for this request message) and nettest results (from mexico using telmex/uninet ISP):

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Traza a la direcci?n patchserver.crypticstudios.com [208.95.185.41]
    sobre un m?ximo de 30 saltos:

    1 1 ms <1 ms <1 ms 192.168.x.x
    2 9 ms 19 ms 19 ms dsl-servicio-l200.uninet.net.mx [200.38.193.226]

    3 60 ms 59 ms 59 ms bb-la-onewilshire-10-tge0-7-0-0.uninet.net.mx [2
    01.154.148.30]
    4 62 ms 59 ms 59 ms TenGigE0-1-0-0.GW5.LAX7.ALTER.NET [152.179.116.1
    93]
    5 45 ms 59 ms 59 ms 0.xe-3-0-3.XT1.LAX7.ALTER.NET [152.63.115.26]
    6 * * * Tiempo de espera agotado para esta solicitud.
    7 198 ms 198 ms 210 ms 0.xe-10-1-0.GW15.BOS4.ALTER.NET [152.63.21.38]
    8 132 ms 139 ms 140 ms internap-gw.customer.alter.net [152.179.134.214]

    9 142 ms 138 ms 140 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    10 132 ms 120 ms 140 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    11 115 ms 119 ms 120 ms 208.95.185.41

    Traza completa.



    unable to allocate performance buffer
    contacting nettest server..
    Local IP: 187.234.18.109
    Ping: 107.4 msec
    Port: 80: 594 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 594 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 595 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 594 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 601 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 597 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 593 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 596 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 593 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 595 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 593 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 595 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 593 KB/sec 0 KB/sec 0 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit

    is it bad the columns 2 a 3 show 0kb?
  • cepholapoidcepholapoid Member Posts: 284 Arc User
    edited August 2013
    I've only been getting this problem on tribble, once I press engage my character starts loading and around 90% is says not responding. So far my holodeck is still working okay.
    cI5XEZr.jpg
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