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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Cryptic Launcher Autoupdate Problem

1…7273757778…102

Comments

  • rtk142rtk142 Member Posts: 613 Arc User
    edited January 2013
    I too am having issues, here's my traceroute


    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms 2 ms <1 ms 192.168.1.1
    2 22 ms 91 ms 83 ms *.*.*.*
    3 300 ms 292 ms 215 ms lag45.500.vstlny11-rtr012.cny.northeast.rr.com [24.94.35.188]
    4 59 ms 92 ms 72 ms ae7.ithcnycy-rtr001.cny.northeast.rr.com [74.74.108.82]
    5 185 ms 214 ms 199 ms rdc-74-74-108-116.cny.northeast.rr.com [74.74.108.116]
    6 * * * Request timed out.
    7 36 ms 38 ms 49 ms bundle-ether1.albynyyf-rtr000.nyroc.rr.com [24.24.21.208]
    8 217 ms 248 ms 206 ms ae-5-0.cr0.nyc30.tbone.rr.com [66.109.6.74]
    9 132 ms 223 ms 226 ms ae-0-0.cr0.nyc30.tbone.rr.com [66.109.6.26]
    10 156 ms 94 ms 55 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
    11 279 ms 274 ms 237 ms ae-1-0.pr0.dca10.tbone.rr.com [66.109.6.165]
    12 38 ms 39 ms 62 ms 107.14.16.34
    13 180 ms 339 ms 354 ms cr2-tengig0-7-3-0.washington.savvis.net [204.70.197.246]
    14 380 ms 187 ms 117 ms cr2-te-0-3-1-0.nyr.savvis.net [204.70.192.2]
    15 90 ms 46 ms 53 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]

    16 235 ms 166 ms 105 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
    17 151 ms 150 ms 190 ms 206.28.97.137
    18 297 ms 286 ms 131 ms internap.Boston.savvis.net [208.172.51.230]
    19 62 ms 80 ms 131 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    20 331 ms * 195 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    21 110 ms 126 ms * 208.95.185.41
    22 * 270 ms * 208.95.185.41
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * 328 ms * 208.95.185.41
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 177 ms * * 208.95.185.41
    30 * * 335 ms 208.95.185.41

    Trace complete.

    C:\Windows\system32>
    bridges.jpg
    Let us upgrade the Seleya Ceremonial Lirpa and Kri'stak Blade
  • xxninjaz1xxxxninjaz1xx Member Posts: 23 Arc User
    edited January 2013
    well things have patched on the launcher, but everyone that have said they have got in were right, the character select screen is stuck on a black screen and wont load . . . looks like things arent fixed after all :'(
  • aidy1972ukaidy1972uk Member Posts: 119 Arc User
    edited January 2013
    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Users\Aidy>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 8 ms 7 ms 7 ms cpc11-bary4-2-0-gw.5-1.cable.virginmedia.com [82
    .23.249.1]
    2 7 ms 7 ms 9 ms cdif-core-2a-ae3-2259.network.virginmedia.net [6
    2.252.34.85]
    3 26 ms 14 ms 10 ms brhm-bb-1a-ae6-0.network.virginmedia.net [62.253
    .174.81]
    4 8 ms 13 ms 35 ms brhm-bb-1b-ae0-0.network.virginmedia.net [62.253
    .185.154]
    5 18 ms 12 ms 15 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
    6 89 ms 91 ms 89 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    7 91 ms 89 ms 89 ms internap-gw.ip4.tinet.net [77.67.77.54]
    8 90 ms 90 ms 90 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    9 102 ms 90 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 90 ms 89 ms * 208.95.185.41
    11 * * 90 ms 208.95.185.41

    Trace complete.
  • aiashkaaiashka Member Posts: 0 Arc User
    edited January 2013
    Somehow I managed to get into the game. At first the launcher took some time to load completly, then the patcher took some time too to get started (31k for some time and a few minutes later the lancher was ready to start)

    Atm everything is fine ingame
  • lex1conlex1con Member Posts: 27 Arc User
    edited January 2013
    christopher1701 wrote: »
    well patched upto 22.2% i will be dead soon:rolleyes:

    your lucky ive only downloaded 287k with a 60mb connection
    [SIGPIC][/SIGPIC]
  • willow6912willow6912 Member Posts: 0 Arc User
    edited January 2013
    aannnnd it seems to be down again :(
  • linyivelinyive Member Posts: 1,086 Arc User
    edited January 2013
    I may be having backwards progress. I had to restart a stalled launcher, and now its just sitting there with the words, "Loading..."
  • messahlamessahla Member Posts: 1,160 Arc User
    edited January 2013
    when cryptic says their "Engineers" are working on this do they mean they hired the dog riding monkey?
  • cyberdeath666cyberdeath666 Member Posts: 0 Arc User
    edited January 2013
    aiashka wrote: »
    Somehow I managed to get into the game. At first the launcher took some time to load completly, then the patcher took some time too to get started (31k for some time and a few minutes later the lancher was ready to start)

    Atm everything is fine ingame

    your lucky ive had the launcher pop up but that is it still waiting on it hope it not too long :confused:
    [SIGPIC]AhhLvG.jpg
    [/SIGPIC]
  • borgsbuilderborgsbuilder Member Posts: 5 Arc User
    edited January 2013
    Try this to patch ... at launcher, before pushing Patch, select options and check Patch via proxy and select EU as Proxy (I live in EU).

    After that once patched probably the Cancel button doesnt change, click it and game will load.

    Now working without VPN :)
  • frojoe2000frojoe2000 Member Posts: 1 Arc User
    edited January 2013
    Perhaps they need to re-calibrate the tranciever array to clear up the data-stream...
    It always worked for 7 of nine when transmittions from Star Fleet were laggy and slow.
  • buzzoutbuzzout Member Posts: 119 Arc User
    edited January 2013
    OK the patch download seems to have reversed and it's actually sucking data out of my computer.
  • truemalevolencetruemalevolence Member Posts: 44 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\David>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 2 ms 2 ms 2 ms SkyRouter.Home [192.168.0.1]
    2 * * * Request timed out.
    3 28 ms 23 ms 23 ms ip-84-38-37-14.easynet.co.uk [84.38.37.14]
    4 29 ms 30 ms 23 ms te0-6-0-7.er10.thlon.ov.easynet.net [89.200.134.
    221]
    5 23 ms 23 ms 23 ms ae-3.r02.londen03.uk.bb.gin.ntt.net [83.231.221.
    45]
    6 23 ms 22 ms 22 ms te2-4.ccr01.lon02.atlas.cogentco.com [130.117.14
    .249]
    7 23 ms 22 ms 23 ms te4-7.ccr01.lon02.atlas.cogentco.com [130.117.50
    .117]
    8 23 ms 23 ms 23 ms te0-0-0-2.ccr22.lon01.atlas.cogentco.com [130.11
    7.1.18]
    9 99 ms 99 ms 100 ms te0-2-0-4.ccr22.bos01.atlas.cogentco.com [154.54
    .43.57]
    10 98 ms 99 ms 99 ms te0-2-0-4.ccr22.bos01.atlas.cogentco.com [154.54
    .43.57]
    11 * * 250 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    12 * 98 ms * 38.111.40.114
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\David>
  • hicks451hicks451 Member Posts: 98 Arc User
    edited January 2013
    Im sorry to come across as a total TRIBBLE but im in its patched without any problems and im currently at ESD!!!!! :) no issues or slow patching!!!!!!:D on a BT connection and based in london uk. Hope you all get sorted soon!!!!!!
  • kiloonezerokiloonezero Member Posts: 7 Arc User
    edited January 2013
    Well I for one am not too happy... I haven't been able to access the game client all day... I really hope that this issue gets resolved soon. I am at this point not going to post anymore Tracert, cause it is evident that I am not the only one with this issue and my area of coverage has been addressed several times... Just making sure my voice is heard!


    well about 2 minutes later the launcher is working, so I guess we will have to see now!
  • didsterdidster Member Posts: 7 Arc User
    edited January 2013
    Anyone got any news yet? Is there a way onto STO?
  • buzzoutbuzzout Member Posts: 119 Arc User
    edited January 2013
    hicks451 wrote: »
    Im sorry to come across as a total TRIBBLE but im in its patched without any problems and im currently at ESD!!!!! :) no issues or slow patching!!!!!!:D on a BT connection and based in london uk. Hope you all get sorted soon!!!!!!

    Please shut up.
  • kahless4kahless4 Member Posts: 12 Arc User
    edited January 2013
    try patch via proxy on options.worked for me
  • screwloose53184screwloose53184 Member Posts: 54 Arc User
    edited January 2013
    After a few tries in more than 6 hours I've just been able to log in.:D
    Fleet Leader of STO Fleets: The Illegitimate Children of Kirk & Champions of Sto'Vo'Kor
  • vnm51vnm51 Member Posts: 38 Arc User
    edited January 2013
    I'm able to connect even patching now but got something " internet explorer command file error" (whatever that means here) the window pops up and begins the patching process.
  • jjcooper08jjcooper08 Member Posts: 5 Arc User
    edited January 2013
    I have the launcher up and I'm patching, it seems to be working now. I'll update if/when I actually get into the game.
  • xxninjaz1xxxxninjaz1xx Member Posts: 23 Arc User
    edited January 2013
    to all those that are happy about things patching at the launcher, dont be. as soon as you get to the character select thing, it tries to patch something (god knows what) and just freezes . . . the only thing im getting at the minute is the background music of the character select screen :/

    . . . but at least this is an improvement to a few hours ago.
  • cyberdeath666cyberdeath666 Member Posts: 0 Arc User
    edited January 2013
    hicks451 wrote: »
    Im sorry to come across as a total TRIBBLE but im in its patched without any problems and im currently at ESD!!!!! :) no issues or slow patching!!!!!!:D on a BT connection and based in london uk. Hope you all get sorted soon!!!!!!

    you are a TRIBBLE lol i live in london and im on bt as well you suck hahaha :P
    [SIGPIC]AhhLvG.jpg
    [/SIGPIC]
  • vnm51vnm51 Member Posts: 38 Arc User
    edited January 2013
    Actualy I reached the great 39 kB in one minute...
  • shdw1990shdw1990 Member Posts: 5 Arc User
    edited January 2013
    Oh yeah. Change your options to "patch via proxy" and change your proxy server to either EU or US (depending on your region). I did this and its downloading quick. Hope it helps!
  • kimonykimony Member Posts: 571 Arc User
    edited January 2013
    C:\Windows\System32>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 192.168.0.1
    2 44 ms 42 ms 44 ms L100.LSANCA-DSL-26.verizon-gni.net [**.***.***.*]
    3 48 ms 50 ms 46 ms P0-1-3-0.LSANCA-LCR-21.verizon-gni.net [130.81.33.204]
    4 45 ms 44 ms 44 ms ae2-0.LAX01-BB-RTR1.verizon-gni.net [130.81.209.254]
    5 86 ms 45 ms 45 ms 0.xe-4-1-0.XL3.LAX15.ALTER.NET [152.63.6.21]
    6 129 ms 129 ms 129 ms 0.ge-4-3-0.XL3.BOS4.ALTER.NET [152.63.16.34]
    7 129 ms 128 ms 129 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
    8 131 ms 129 ms 131 ms internap-gw.customer.alter.net [65.207.236.58]
    9 133 ms 133 ms 132 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    10 * 131 ms 142 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    11 * * 134 ms 208.95.185.44

    Trace complete.

    #SaucersForever #TrianglesCutDeep #TeamBeta #ShipOneisNumberOne
  • thashayerthashayer Member Posts: 26 Arc User
    edited January 2013
    joelley wrote: »
    Anyone noticed that all the tracerts seem to time out at

    ".atlas.cogentco.com" ?


    On a side note, I can see this thread hitting 100 pages pretty fast.

    ooooppps! Seems you may have low balled it QUITE a bit! lol

    so any how... tried again. and a ie window opened...said"res://ieframe.dll/dnserrordiagoff_webOC.htm"

    which is strange in and of itself as I NEVER use ie... now I have the white square of death telling me "loading. please wait...."
    oh well, guess I'll try again later.... :(
  • johocroljohocrol Member Posts: 35 Arc User
    edited January 2013
    All seems to be working now as of 11pm (UK).
    Patcher server is now speaking to me again.

    Don't know when it was fixed as Id been ingame for a while after using a VPN to log in.

    Yay :)
  • schreader1718schreader1718 Member Posts: 31 Arc User
    edited January 2013
    The "Patch via Proxy" option works well. I'm at 81.5% and I've only had the launcher up for a minute or two.
  • captainzeratualcaptainzeratual Member Posts: 16 Arc User
    edited January 2013
    Yea i got past the patch, and nothing...sigh..one step forward....to step on an ice patch and fall on your TRIBBLE...sigh
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