Oh yeah. Change your options to "patch via proxy" and change your proxy server to either EU or US (depending on your region). I did this and its downloading quick. Hope it helps!
I connect via EU proxy, living there, and no, hanging around at 5.1 % for quite some time now. It?s all about getting a spot in the queue now, nothing else. Too many people around...
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 * * * Request timed out.
2 17 ms 12 ms 20 ms bmly-core-2b-ae4-940.network.virginmedia.net [213.105.***.**]
3 12 ms 13 ms 25 ms brnt-bb-1b-ae6-0.network.virginmedia.net [213.105.***.***]
4 26 ms 18 ms 18 ms brnt-bb-1c-ae1-0.network.virginmedia.net [62.253.***.**]
5 60 ms 42 ms 32 ms brhm-bb-1c-ae8-0.network.virginmedia.net [62.253.***.***]
6 32 ms 20 ms 17 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.253.***.***]
7 27 ms 26 ms 25 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
8 112 ms 103 ms 117 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 108 ms 108 ms 92 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 103 ms 93 ms 106 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
11 * 112 ms 99 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
12 * * * Request timed out.
13 * 107 ms 96 ms 208.95.185.41
Well, I have been having the same problem all day. Worked fine yesterday and stopped today.
However one thing i never try is troubleshoot as 90% of the time it does absolutely nothing.
This time though I tried it and it came back with incompatible application for windows 7 64-bit.
It ran it in compatibility with windows xp service pack 2 and it ran straight away.
No idea if this will work for anyone else though.
Oh yeah. Change your options to "patch via proxy" and change your proxy server to either EU or US (depending on your region). I did this and its downloading quick. Hope it helps!
I did the same and it worked great
Word of warning to all tho im 110% sure the patching problems are due to the amount of people currently trying to patch (Obviously)
Oh yeah. Change your options to "patch via proxy" and change your proxy server to either EU or US (depending on your region). I did this and its downloading quick. Hope it helps!
I tried this on the UK proxy and it went to 42KB and then just stalled completely. Then I tried it on the US proxy and it got to 32KB and it stalled. Cryptic still has major problems to work out it seems.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 1 ms <1 ms 1 ms xxxxxxxxxxx
2 27 ms 32 ms 45 ms 10.108.132.1
3 28 ms 53 ms 17 ms pete-core-1a-ae1-1335.network.virginmedia.net [81.100.32.81]
4 37 ms 42 ms 17 ms nrth-bb-1a-as6-0.network.virginmedia.net [212.43.163.217]
5 37 ms 17 ms 77 ms brhm-bb-1b-as2-0.network.virginmedia.net [62.253.185.106]
6 50 ms 41 ms 65 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
7 114 ms 102 ms 122 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
8 133 ms 116 ms 122 ms internap-gw.ip4.tinet.net [77.67.77.54]
9 338 ms 231 ms 241 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
10 143 ms 129 ms 161 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
11 * * 137 ms 208.95.185.41
The launcher is just sitting there sating patching and doing NOTHING even though it is set to a specific proxy and patch via proxy. Tried running the game directly from the folder got to the login screen adn the account server bummed out.
We believe the error with the STO launcher has been resolved. Please let us know if you are continuing to see an error when loading it.
If it is running slow, please post a new tracert post (if you're willing, and after removing personal and sensitive data) so we can look into those reports.
Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:
1 1 ms 1 ms <1 ms DIMENSION [192.168.1.1]
2 32 ms 20 ms 22 ms cpe-66-74-168-1.socal.res.rr.com [66.74.]
3 11 ms 8 ms 10 ms tge7-1.gdgvcabt-cer01.socal.rr.com [76.166.18.1]
4 21 ms 15 ms 16 ms tge0-8-0-1.grgvcabt-ccr01.socal.rr.com [72.129.2
9.14]
5 17 ms 15 ms 15 ms agg23.lsancarc-ccr01.socal.rr.com [72.129.29.0]
6 16 ms 15 ms 15 ms ae-5-0.cr0.lax00.tbone.rr.com [66.109.6.102]
7 12 ms 13 ms 12 ms ae-0-0.pr0.lax00.tbone.rr.com [66.109.6.135]
8 13 ms 13 ms 12 ms 107.14.16.38
9 12 ms 12 ms 13 ms cr2-tengig-0-7-4-0.lay.savvis.net [204.70.198.9]
10 88 ms 85 ms 89 ms cr2-te-0-13-2-0.nyr.savvis.net [206.28.96.53]
11 86 ms 89 ms 85 ms er1-te-2-1.newyorknyd.savvis.net [204.70.196.70]
12 95 ms 96 ms 96 ms msr1-te-0-3-0-0.bos.savvis.net [206.28.97.205]
13 90 ms 92 ms 92 ms 206.28.97.137
14 105 ms 191 ms 270 ms internap.Boston.savvis.net [208.172.51.230]
15 109 ms 95 ms 103 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
16 96 ms 106 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
17 94 ms * * fr.startrekonline.com [208.95.185.44]
18 * * * Request timed out.
19 * * * Request timed out.
20 95 ms 95 ms * fr.startrekonline.com [208.95.185.44]
21 * * * Request timed out.
22 * * 97 ms fr.startrekonline.com [208.95.185.44]
Trace complete.
Conclusion, Boston Savvis sucks. New York Savvis is not much better though.
1804 ET - Restart launcher after switching to "Patch via Proxy"
1807 ET - Patch finished and "Engage" clicked. Cryptic screen comes up and loading bar moves quickly.
1808 ET - Second loading screen with delta shield comes up.
1810 ET - Character screen is up
1811 ET - Now standing in ESD #12.
After following this issue for a little too long, I have given up on logging into the system. Within four hours from now, I will try to log into the system again. I currently see the launch screen, patch button is in gray, version patch is displayed, but nothing else is happening.
*shrugs*
If I am unable to sign in later tonight, I will take a few weeks off from playing "Star Trek: Online".
We believe the error with the STO launcher has been resolved. Please let us know if you are continuing to see an error when loading it.
If it is running slow, please post a new tracert post (if you're willing, and after removing personal and sensitive data) so we can look into those reports.
Hi, I have been affected as well, stuck at "trying to connect to Cryptic Patch Server" or something. Then after a day I got the loading screen - veeeeery slow loading and then stuck as well. I have read some of the posts here so after I was lucky and the loading screen appeared, I changed the Proxy to EU in launcher Options + selected "PATCH through PROXY" settings even as that might get the patching slow and now I'm running better, it is not fast, but one gets in the game.
BTW: some posts here were a little negative about Cryptic Support being able to resolve it soon.... well, Iw you ever played on line game Command and Conquer Tiberium Alliances - there you would NOT HERE from SUPPORT the WHOLE YEAR!!!! They even don't admit there is a problem, nothing, in the contrary - they say that everything is fine and the fault is with players )) So here it is definitelly BETTER
Still can't open launcher.... Everything was fine till this patch maybe just roll it back till you get a better understanding of what happened ??? Please fix this!!!!!
I'll Have Ten Chocolate Sundaes. I'm in a really bad mood.
I was able to put in my account info, but "Patch" button is in blue and there is absolutely nothing to the left of the button to indicate that there is any type of patch actually happening. Not even a 0Kb/xxxKb, everything is grey.
Also, unable to access "Options", I click on it and NOTHING. The box that usually appears...well, it just does not come up when I click on "Options".
Wouldnt it be possible to enter the ip address for the server in windows' hosts file?
It could at least work as a temporary fix. Right?
So does anybody know the correct IP for patchserver?
this Come Only From The Launcher Or The Connection Server Because I Used A Vpn To Connect And Patch,
Then Played,
Then Disabled The Vpn While Playing
So I Disconnected And Returned To The Blue Menu With Earth And Spacedock
Rewote My Password To Connect Again And This Worked.
Now I Disconnect Everything And Relaunch The Launcher And It Bugs.... Again So You Know What I Mean ????
My bad, I pointed tracert to the wrong domain. Re-ran it, although I have gotten it connected through but it is INCREDIBLY SLOW. (It has been downloading for 45 mins and is still at 0% and my broadband is 100MB!)
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:
1 * * * Request timed out.
2 18 ms 22 ms 14 ms bmly-core-2a-ae4-1170.network.virginmedia.net [81.100.*.***]
3 45 ms 12 ms 18 ms popl-bb-1c-ae3-0.network.virginmedia.net [213.105.***.***]
4 38 ms 22 ms 37 ms brnt-bb-1c-ae5-0.network.virginmedia.net [62.253.***.***]
5 15 ms 58 ms 26 ms brhm-bb-1c-ae8-0.network.virginmedia.net [62.253.***.***]
6 23 ms 18 ms 26 ms brhm-bb-1b-ae11-0.network.virginmedia.net [62.253.***.***]
7 35 ms 34 ms 28 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
8 116 ms 123 ms 125 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
9 95 ms 96 ms 133 ms internap-gw.ip4.tinet.net [77.67.77.54]
10 145 ms 103 ms 99 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
11 114 ms 107 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
12 97 ms 103 ms 135 ms startrekonline.com [208.95.185.44]
aaaand back to square one . . . the time when im not even able to load the launcher . . . i was complementing the fact that i could at least get to the character select screen, but of course complement always seem to have negative results here -_-
Comments
I connect via EU proxy, living there, and no, hanging around at 5.1 % for quite some time now. It?s all about getting a spot in the queue now, nothing else. Too many people around...
Worked fine before patch, now launcher won't load (get a Connection time-out error).
My tracecert below:
...#LLAP...
However one thing i never try is troubleshoot as 90% of the time it does absolutely nothing.
This time though I tried it and it came back with incompatible application for windows 7 64-bit.
It ran it in compatibility with windows xp service pack 2 and it ran straight away.
No idea if this will work for anyone else though.
I did the same and it worked great
Word of warning to all tho im 110% sure the patching problems are due to the amount of people currently trying to patch (Obviously)
So just be patient people
System message on the launcher.
On the launcher.
Brilliant, guys.
(the fact it's written in Chinglish is pure gravy)
I tried this on the UK proxy and it went to 42KB and then just stalled completely. Then I tried it on the US proxy and it got to 32KB and it stalled. Cryptic still has major problems to work out it seems.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 1 ms <1 ms 1 ms xxxxxxxxxxx
2 27 ms 32 ms 45 ms 10.108.132.1
3 28 ms 53 ms 17 ms pete-core-1a-ae1-1335.network.virginmedia.net [81.100.32.81]
4 37 ms 42 ms 17 ms nrth-bb-1a-as6-0.network.virginmedia.net [212.43.163.217]
5 37 ms 17 ms 77 ms brhm-bb-1b-as2-0.network.virginmedia.net [62.253.185.106]
6 50 ms 41 ms 65 ms ae1.lon25.ip4.tinet.net [77.67.65.161]
7 114 ms 102 ms 122 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
8 133 ms 116 ms 122 ms internap-gw.ip4.tinet.net [77.67.77.54]
9 338 ms 231 ms 241 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
10 143 ms 129 ms 161 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
11 * * 137 ms 208.95.185.41
The launcher is just sitting there sating patching and doing NOTHING even though it is set to a specific proxy and patch via proxy. Tried running the game directly from the folder got to the login screen adn the account server bummed out.
If it is running slow, please post a new tracert post (if you're willing, and after removing personal and sensitive data) so we can look into those reports.
Cheers,
Brandon =/\=
Thank you for declaring the game fixed. The thousands of us who still can't get in feel so reassured.
Conclusion, Boston Savvis sucks. New York Savvis is not much better though.
1807 ET - Patch finished and "Engage" clicked. Cryptic screen comes up and loading bar moves quickly.
1808 ET - Second loading screen with delta shield comes up.
1810 ET - Character screen is up
1811 ET - Now standing in ESD #12.
*shrugs*
If I am unable to sign in later tonight, I will take a few weeks off from playing "Star Trek: Online".
I am getting tired.
Still i duno if i could get back in if i log out now so, shrugs.
Can you tell us what the problem was?
It hasn't. It's connecting, but it won't load the patch.
Two steps forward, one step back, still not functional.
...Didn't I see you dancing around under a "Mission Accomplished" banner? Or mistaken for someone else?
BTW: some posts here were a little negative about Cryptic Support being able to resolve it soon.... well, Iw you ever played on line game Command and Conquer Tiberium Alliances - there you would NOT HERE from SUPPORT the WHOLE YEAR!!!! They even don't admit there is a problem, nothing, in the contrary - they say that everything is fine and the fault is with players
I'm in a really bad mood.
Also, unable to access "Options", I click on it and NOTHING. The box that usually appears...well, it just does not come up when I click on "Options".
It could at least work as a temporary fix. Right?
So does anybody know the correct IP for patchserver?
Now if Cryptic can just work on their horrible bed side manor.
It's as if their Community Manager is a hologram made by Lewis Zimmerman.
Then Played,
Then Disabled The Vpn While Playing
So I Disconnected And Returned To The Blue Menu With Earth And Spacedock
Rewote My Password To Connect Again And This Worked.
Now I Disconnect Everything And Relaunch The Launcher And It Bugs.... Again So You Know What I Mean ????
...#LLAP...