Cryptic Launcher Autoupdate Problem

willow6912 · January 2013

getting the loading screen now its a pretty white color

drywash · January 2013

this is my tracer and nettest....

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms P200.cable.virginmedia.net [192.168.2.1]
2 73 ms 57 ms 61 ms 10.125.40.1
3 68 ms 75 ms 104 ms sgyl-core-2a-ae8-605.network.virginmedia.net [62
.252.41.170]
4 90 ms 55 ms 136 ms manc-bb-1c-ae6-0.network.virginmedia.net [81.97.
48.77]
5 54 ms 64 ms 94 ms manc-bb-1b-ae6-0.network.virginmedia.net [213.10
5.159.89]
6 74 ms 101 ms 98 ms popl-bb-1a-as4-0.network.virginmedia.net [212.43
.162.85]
7 58 ms 75 ms 130 ms popl-tmr-1-ae4-0.network.virginmedia.net [213.10
5.159.2]
8 88 ms 79 ms 119 ms amst-ic-1-as0-0.network.virginmedia.net [213.105
.175.6]
9 161 ms 103 ms 71 ms te0-7-0-10.ccr21.ams04.atlas.cogentco.com [130.1
17.15.5]
10 58 ms 78 ms 113 ms te0-4-0-5.ccr21.ams03.atlas.cogentco.com [154.54
.39.109]
11 96 ms 104 ms 115 ms te0-0-0-2.ccr21.lpl01.atlas.cogentco.com [154.54
.37.70]
12 210 ms 192 ms 160 ms te0-5-0-4.ccr22.bos01.atlas.cogentco.com [154.54
.85.217]
13 167 ms 119 ms 102 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17

contacting nettest server..
Local IP: 92.236.100.183
Ping: 157.9 msec
Port: 80: 294 KB/sec 151 KB/sec 320 KB/sec 500
Port: 80: 105 KB/sec 147 KB/sec 119 KB/sec 500
Port: 443: 191 KB/sec 148 KB/sec 208 KB/sec 500
Port: 443: 249 KB/sec 144 KB/sec 267 KB/sec 500
Port: 7255: 454 KB/sec 137 KB/sec 483 KB/sec 500
Port: 7255: 307 KB/sec 147 KB/sec 331 KB/sec 500
Port: 7003: 112 KB/sec 148 KB/sec 129 KB/sec 500
Port: 7003: 273 KB/sec 146 KB/sec 297 KB/sec 500
Port: 7202: 220 KB/sec 149 KB/sec 240 KB/sec 500
Port: 7202: 315 KB/sec 153 KB/sec 336 KB/sec 500
Port: 7499: 277 KB/sec 148 KB/sec 304 KB/sec 500
Port: 7499: 81 KB/sec 147 KB/sec 96 KB/sec 500
Port: 80: 304 KB/sec 149 KB/sec 328 KB/sec 500
Idle NIC bandwidth Send: 151 KB/sec Recv: 8 KB/sec
hit return to exit

resistance9 · January 2013

After reading the many post on this problem, and realizing the issue is not local but global I began to search for a reasonable connection to the issue. It seems that Wifi and or dsl customers can get in just fine , but those with a hard cable connection cannot...........is this a pattern or am I just seeing things?

terminusaquo · January 2013

coughingdog wrote: »

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Users\James>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * 34 ms * 208.95.185.41
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\James>tracert launcher.startrekonline.com

Tracing route to launcher.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

I'm also getting Time Warner cable in NC

Are you sure your machine is connected to the internet :P

borgx666 · January 2013

Im in!! after 2 hours of trying im finally in

im from England

bobcarella · January 2013

captainzeratual wrote: »

i get your point, but when there are over 200 pages...i dont want to read every single page. And since I didn't find any Dev posts while going along except the 1 its very easy to think that game creators are all like...MEH... about the situtation.

I completely understand your point on it being a long post and I do agree that there may not be time to comb through it. But by the same token, what point does an inflammatory and in most cases a knee jerk reaction of hostility stand to help. When people are posting that the devs don't care, but that can't be said when there is a good possibility that they cannot do anything about it. Simply put perhaps if some can't take the time to read it, they should not take the time to post about it.

efariw · January 2013

in atlanta ga area and now finnaly back up.

:D:D

broken1981 · January 2013

look all, i have the same problem as all of you. but i am in game atm while typing. i know this is going to suck to hear, but to the people that own smart phones, tether with a usb cable to the desk top. once your desk top is using your service provider( t-mobil Verizon ect) open the launcher and patch it. then press engage and when you see the cryptic loading screen disconnect your smart phone and use your net provider at this point. its only an issue with the launcher not game servers.

sindrek · January 2013

resistance9 wrote: »

After reading the many post on this problem, and realizing the issue is not local but global I began to search for a reasonable connection to the issue. It seems that Wifi and or dsl customers can get in just fine , but those with a hard cable connection cannot...........is this a pattern or am I just seeing things?

not true, im wifi, cant connect

avengersevenfour · January 2013

Launcher works now, atleast for me and its patching although v e r y slowly. Fingers crossed.

kawasakizx10rr · January 2013

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32> tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com UK PORTSMOUTH IS MY PING
over a maximum of 30 hops:

1 18 ms 7 ms 16 ms cpc13-fare7-2-0-gw.6-1.cable.virginmedia.com [82
.4.52.1]
2 9 ms 10 ms 7 ms cosh-core-1b-ae1-1855.network.virginmedia.net [8
0.3.161.217]
3 9 ms 11 ms 20 ms glfd-bb-1b-ae4-0.network.virginmedia.net [212.43
.163.213]
4 14 ms 16 ms 15 ms nrth-bb-1a-as5-0.network.virginmedia.net [212.43
.163.182]
5 13 ms 23 ms 15 ms nrth-tmr-1-ae1-0.network.virginmedia.net [213.10
5.159.30]
6 28 ms 32 ms 48 ms fran-ic-1-as0-0.network.virginmedia.net [62.253.
185.81]
7 29 ms 46 ms 39 ms te0-7-0-7.mpd22.fra03.atlas.cogentco.com [130.11
7.14.133]
8 32 ms 38 ms 31 ms te0-2-0-2.mpd22.ams03.atlas.cogentco.com [130.11
7.3.85]
9 40 ms 39 ms 44 ms te0-4-0-2.ccr22.lpl01.atlas.cogentco.com [154.54
.58.42]
10 102 ms 103 ms 111 ms te0-1-0-3.ccr22.bos01.atlas.cogentco.com [154.54
.42.105]
11 237 ms 212 ms 210 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]
12 * * 121 ms 38.111.40.114
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * 144 ms UK PORTSMOUTH 105 MB,S ALWAYS
Trace complete.

C:\Windows\system32>

ITS WORKING NOW LOL not every patch is a good patch the words of a wise man.

fihill · January 2013

looks like its starting to work
someone at cryptic found the on switch!

xxninjaz1xx · January 2013

omg its working!! after hours of waiting things are finally patching and working!!!!!!!!!

pille0815 · January 2013

tracert patchserver.crypticstudios.com

Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41] ?ber maximal
30 Abschnitte:

1 <1 ms <1 ms <1 ms fritz.box [10.1.0.250]
2 18 ms 18 ms 18 ms dslb-178-004-064-001.pools.arcor-ip.net [178.4.64.1]
3 20 ms 20 ms 21 ms 88.79.8.249
4 19 ms 20 ms 19 ms 92.79.212.49
5 55 ms 54 ms 62 ms 92.79.213.126
6 19 ms 18 ms 20 ms xe-2-1-1-xcr1.fix.cw.net [208.175.236.69]
7 20 ms 19 ms 18 ms te0-7-0-9.ccr21.fra03.atlas.cogentco.com [130.117.15.161]
8 34 ms 30 ms 30 ms te0-0-0-2.ccr21.ams03.atlas.cogentco.com [130.117.48.165]
9 46 ms 46 ms 46 ms te0-3-0-7.ccr21.lpl01.atlas.cogentco.com [154.54.37.98]
10 106 ms 107 ms 106 ms te0-5-0-4.ccr21.bos01.atlas.cogentco.com [154.54.85.213]
11 113 ms 114 ms 114 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
12 107 ms * 113 ms 38.111.40.114
13 106 ms 105 ms 106 ms 208.95.185.41

for me is working since 3 hours. mad?

hagar3 · January 2013

resistance9 wrote: »

After reading the many post on this problem, and realizing the issue is not local but global I began to search for a reasonable connection to the issue. It seems that Wifi and or dsl customers can get in just fine , but those with a hard cable connection cannot...........is this a pattern or am I just seeing things?

the pattern seems to be the route into the patching server. some users have a different route in so they are ok. for the rest, there is a faulty route

sindrek · January 2013

yay!!!!!!!!!!!!!!!

hicks451 · January 2013

Hi Captains,

The team is investigating, but this does not seem to affect all players and may be regional. To help in the investigation, please run a tracert (instructions for this process here) pointing to launcher.startrekonline.com and copy/ paste your results in this thread if you're comfortable doing so and making sure you star out your local IP address.

Cheers,

Brandon =/\=

Just checked page 77, Many thanks. Well what a pile of TRIBBLE to keep us all informed!!!!!:D

lolimpicard · January 2013

terminusaquo wrote: »

Are you sure your machine is connected to the internet :P

lol

lololololololol stupid 10 character limit... prescribed verbosity...

Thy statement hast amused me, sire.

terminusaquo · January 2013

fihill wrote: »

looks like its starting to work
someone at cryptic found the on switch!

Certainly does, working here in the UK for me now

neoakiraii · January 2013

Awwww its working again, I was having fun reading this

jorandax · January 2013

Ok this is funny. I restarted the PC, tried to open launcher and it opens !?
Then I login and wait for patch.... and wait... and wait.......

edit... OH IT WORKS

sharyssa · January 2013

Well, I managed to log in...but the auto patcher isn't doing anything.

christopher1701 · January 2013

woo its working now. right time for bed

hagar3 · January 2013

its back! just came on.

captainpainful · January 2013

xxninjaz1xx wrote: »

omg its working!! after hours of waiting things are finally patching and working!!!!!!!!!

loader has loaded but patching well slow 1 kb a minute

moonwolf1979 · January 2013

Hi Captains!
Well some guys in my Fleet got that issue as well. We figured out that you only need to edit your Windows Host File, located in C:\Windows\System32\Drivers\etc

Inside of this File you need to add a new line with:

208.95.184.20 stohttppatch.crypticstudios.com

And thats it!

Greets Moonwolf

ghostmd1 · January 2013

Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30
Abschnitte:

1 1 ms 1 ms 2 ms *****.*** [***.***.***.*]
2 26 ms 26 ms 27 ms rdsl-lpzg-de02.nw.mediaways.net [213.20.57.163]

3 27 ms 27 ms 26 ms xmwc-lpzg-de02-chan-18.nw.mediaways.net [62.53.1
83.93]
4 26 ms 26 ms 26 ms rmwc-lpzg-de01-ge-0-1-0-0.nw.mediaways.net [213.
20.188.118]
5 32 ms 31 ms 32 ms 195.71.212.78
6 33 ms 32 ms 32 ms 84.16.8.137
7 46 ms 46 ms 47 ms 94.142.121.65
8 47 ms 47 ms 46 ms 195.50.118.201
9 47 ms 46 ms 49 ms ae-51-51.csw1.London1.Level3.net [4.69.139.88]
10 46 ms 46 ms 47 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.1
42]
11 60 ms 60 ms 59 ms te0-7-0-7.ccr22.lon01.atlas.cogentco.com [130.11
7.15.245]
12 60 ms 60 ms * te0-4-0-7.ccr22.lon13.atlas.cogentco.com [154.54
.39.142]
13 130 ms 130 ms 129 ms te0-0-0-4.ccr22.bos01.atlas.cogentco.com [130.11
7.0.46]
14 129 ms 129 ms 130 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]
15 * * * Zeit?berschreitung der Anforderung.
16 * * * Zeit?berschreitung der Anforderung.
17 * * * Zeit?berschreitung der Anforderung.
18 * * * Zeit?berschreitung der Anforderung.
19 * * * Zeit?berschreitung der Anforderung.
20 * * * Zeit?berschreitung der Anforderung.
21 * * 130 ms www.playstartrek.fr [208.95.185.44]

Ablaufverfolgung beendet.

* = Router + Ip (classified)

Launcher can t connect to patchserver

borgx666 · January 2013

ok so get the launcher working but now its stalled on the patching process!!

:mad:

xxninjaz1xx · January 2013

ohh why did i re-download the game?? 784 MB to patch now

mrtrikorder · January 2013

I had the same connection problems with my launcher ...

Looks like the DNS isn't working so i put the server ip and dns adress in my hosts file.

Now it works just fine again.

Cryptic Launcher Autoupdate Problem

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