test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Cryptic Launcher Autoupdate Problem

1…6869717374…102

Comments

  • milestfoxmilestfox Member Posts: 147 Arc User
    edited January 2013
    reading_rainbow1.jpg
    Take a look, it's in a book.. chill.
  • themariethemarie Member Posts: 1,055 Arc User
    edited January 2013
    xxninjaz1xx wrote: »
    so i assume its a wast of time to think that we will be playing the game anytime soon? im missing some good pvp oppertunities here, so i either want the game back up soon or to be told that it wont be back up for how ever long its going to be . . .

    You don't get it.

    The game IS up.

    SOME people can still log in, so they can still make SOME money.

    If this was a total failure with the resulting total loss of revenue we'd have updates every 90 seconds.

    I am being patient here... but there had been increasing complaints of launcher not updating issues for several weeks, in fact they had a download setup so you could manually update the launcher and get in game.

    The two are NOT unrelated.

    Why they let it get to this point is beyond me, and the source of my frustration.
  • mylroie1970mylroie1970 Member Posts: 1 Arc User
    edited January 2013
    here my thread

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\WINDOWS>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 8 ms 6 ms 8 ms cpc1-pres15-2-0-gw.pres.cable.virginmedia.com [9
    4.170.240.1]
    2 5 ms 6 ms 4 ms pres-geam-1a-ge330.network.virginmedia.net [80.0
    .161.41]
    3 6 ms 6 ms 5 ms pres-core-2a-ae2-0.network.virginmedia.net [80.0
    .160.73]
    4 8 ms 10 ms 9 ms leed-bb-1c-ae12-0.network.virginmedia.net [213.1
    05.159.193]
    5 11 ms 12 ms * nrth-bb-1c-ae9-0.network.virginmedia.net [62.253
    .174.122]
    6 11 ms 13 ms 10 ms nrth-bb-1a-ae3-0.network.virginmedia.net [62.253
    .174.105]
    7 15 ms 13 ms 10 ms nrth-tmr-1-ae1-0.network.virginmedia.net [213.10
    5.159.30]
    8 25 ms 26 ms 25 ms fran-ic-1-as0-0.network.virginmedia.net [62.253.
    185.81]
    9 27 ms 28 ms 30 ms te0-7-0-7.mpd22.fra03.atlas.cogentco.com [130.11
    7.14.133]
    10 30 ms 29 ms 29 ms te0-2-0-2.mpd22.ams03.atlas.cogentco.com [130.11
    7.3.85]
    11 * * * Request timed out.
    12 99 ms 97 ms 99 ms te0-1-0-3.ccr22.bos01.atlas.cogentco.com [154.54
    .42.105]
    13 225 ms 224 ms 223 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    14 * * 113 ms 38.111.40.114
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\WINDOWS>
  • captainedwards09captainedwards09 Member Posts: 180 Arc User
    edited January 2013
    Technology... I think Mr. Scott said it best

    "The more they overthink the plumbing, the easier it is to stop up the drain."
  • pille0815pille0815 Member Posts: 4 Arc User
    edited January 2013
    lol always when i press F5 always more then 5 new pages... more action than ingame here
  • hussar79hussar79 Member Posts: 0 Arc User
    edited January 2013
    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 3 ms 1 ms 3 ms 192.168.0.1
    2 * * * Request timed out.
    3 29 ms 30 ms 32 ms te0-0-0-3.pr0.thlon.ov.easynet.net [89.200.135.1
    84]
    4 28 ms 30 ms 31 ms ip-84-38-37-106.easynet.co.uk [84.38.37.106]
    5 28 ms 26 ms 28 ms ae-3.r02.londen03.uk.bb.gin.ntt.net [83.231.221.
    45]
    6 27 ms 25 ms 26 ms te2-4.mag01.lon02.atlas.cogentco.com [130.117.14
    .173]
    7 28 ms 27 ms 30 ms te0-1-0-2.ccr22.lon01.atlas.cogentco.com [130.11
    7.48.153]
    8 30 ms 27 ms 28 ms te0-5-0-6.mpd22.lon13.atlas.cogentco.com [154.54
    .74.62]
    9 29 ms 28 ms 28 ms te0-5-0-6.mpd22.lon13.atlas.cogentco.com [154.54
    .74.62]
    10 102 ms 102 ms 102 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    11 282 ms 210 ms * te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • damorelvdamorelv Member Posts: 1 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\John>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms 1 ms 192.168.1.1
    2 * * * Request timed out.
    3 17 ms 7 ms 9 ms wolv-core-1b-ge222.network.virginmedia.net [80.3
    .146.33]
    4 8 ms 7 ms 7 ms wolv-core-2b-ae2-0.network.virginmedia.net [213.
    105.159.93]
    5 8 ms 14 ms 10 ms brhm-bb-1b-ae7-0.network.virginmedia.net [213.10
    5.159.145]
    6 14 ms 10 ms 12 ms nrth-bb-1a-as4-0.network.virginmedia.net [62.253
    .185.105]
    7 11 ms 10 ms 11 ms nrth-tmr-1-ae1-0.network.virginmedia.net [213.10
    5.159.30]
    8 38 ms 28 ms 26 ms fran-ic-1-as0-0.network.virginmedia.net [62.253.
    185.81]
    9 29 ms 29 ms 28 ms te0-7-0-7.mpd22.fra03.atlas.cogentco.com [130.11
    7.14.133]
    10 31 ms 35 ms 31 ms te0-0-0-2.mpd22.ams03.atlas.cogentco.com [130.11
    7.0.133]
    11 33 ms 37 ms 33 ms te0-4-0-2.ccr22.lpl01.atlas.cogentco.com [154.54
    .58.42]
    12 99 ms 99 ms 99 ms te0-5-0-3.ccr22.bos01.atlas.cogentco.com [154.54
    .44.189]
    13 225 ms 206 ms 211 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    14 107 ms * * 38.111.40.114
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 101 ms * * playstartrekonline.fr [208.95.185.44]
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • willow6912willow6912 Member Posts: 0 Arc User
    edited January 2013
    getting the loading screen now its a pretty white color :)
  • drywashdrywash Member Posts: 2 Arc User
    edited January 2013
    this is my tracer and nettest....


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms P200.cable.virginmedia.net [192.168.2.1]
    2 73 ms 57 ms 61 ms 10.125.40.1
    3 68 ms 75 ms 104 ms sgyl-core-2a-ae8-605.network.virginmedia.net [62
    .252.41.170]
    4 90 ms 55 ms 136 ms manc-bb-1c-ae6-0.network.virginmedia.net [81.97.
    48.77]
    5 54 ms 64 ms 94 ms manc-bb-1b-ae6-0.network.virginmedia.net [213.10
    5.159.89]
    6 74 ms 101 ms 98 ms popl-bb-1a-as4-0.network.virginmedia.net [212.43
    .162.85]
    7 58 ms 75 ms 130 ms popl-tmr-1-ae4-0.network.virginmedia.net [213.10
    5.159.2]
    8 88 ms 79 ms 119 ms amst-ic-1-as0-0.network.virginmedia.net [213.105
    .175.6]
    9 161 ms 103 ms 71 ms te0-7-0-10.ccr21.ams04.atlas.cogentco.com [130.1
    17.15.5]
    10 58 ms 78 ms 113 ms te0-4-0-5.ccr21.ams03.atlas.cogentco.com [154.54
    .39.109]
    11 96 ms 104 ms 115 ms te0-0-0-2.ccr21.lpl01.atlas.cogentco.com [154.54
    .37.70]
    12 210 ms 192 ms 160 ms te0-5-0-4.ccr22.bos01.atlas.cogentco.com [154.54
    .85.217]
    13 167 ms 119 ms 102 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17




    contacting nettest server..
    Local IP: 92.236.100.183
    Ping: 157.9 msec
    Port: 80: 294 KB/sec 151 KB/sec 320 KB/sec 500
    Port: 80: 105 KB/sec 147 KB/sec 119 KB/sec 500
    Port: 443: 191 KB/sec 148 KB/sec 208 KB/sec 500
    Port: 443: 249 KB/sec 144 KB/sec 267 KB/sec 500
    Port: 7255: 454 KB/sec 137 KB/sec 483 KB/sec 500
    Port: 7255: 307 KB/sec 147 KB/sec 331 KB/sec 500
    Port: 7003: 112 KB/sec 148 KB/sec 129 KB/sec 500
    Port: 7003: 273 KB/sec 146 KB/sec 297 KB/sec 500
    Port: 7202: 220 KB/sec 149 KB/sec 240 KB/sec 500
    Port: 7202: 315 KB/sec 153 KB/sec 336 KB/sec 500
    Port: 7499: 277 KB/sec 148 KB/sec 304 KB/sec 500
    Port: 7499: 81 KB/sec 147 KB/sec 96 KB/sec 500
    Port: 80: 304 KB/sec 149 KB/sec 328 KB/sec 500
    Idle NIC bandwidth Send: 151 KB/sec Recv: 8 KB/sec
    hit return to exit
  • resistance9resistance9 Member Posts: 59 Arc User
    edited January 2013
    After reading the many post on this problem, and realizing the issue is not local but global I began to search for a reasonable connection to the issue. It seems that Wifi and or dsl customers can get in just fine , but those with a hard cable connection cannot...........is this a pattern or am I just seeing things?
  • terminusaquoterminusaquo Member Posts: 8 Arc User
    edited January 2013
    coughingdog wrote: »
    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Users\James>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * 34 ms * 208.95.185.41
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\James>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    I'm also getting Time Warner cable in NC

    Are you sure your machine is connected to the internet :P
  • borgx666borgx666 Member Posts: 127 Arc User
    edited January 2013
    Im in!! after 2 hours of trying im finally in

    im from England :)
    Sto%20Final.png
  • bobcarellabobcarella Member Posts: 5 Arc User
    edited January 2013
    captainzeratual wrote: »
    i get your point, but when there are over 200 pages...i dont want to read every single page. And since I didn't find any Dev posts while going along except the 1 its very easy to think that game creators are all like...MEH... about the situtation.
    I completely understand your point on it being a long post and I do agree that there may not be time to comb through it. But by the same token, what point does an inflammatory and in most cases a knee jerk reaction of hostility stand to help. When people are posting that the devs don't care, but that can't be said when there is a good possibility that they cannot do anything about it. Simply put perhaps if some can't take the time to read it, they should not take the time to post about it.
  • broken1981broken1981 Member Posts: 0 Arc User
    edited January 2013
    look all, i have the same problem as all of you. but i am in game atm while typing. i know this is going to suck to hear, but to the people that own smart phones, tether with a usb cable to the desk top. once your desk top is using your service provider( t-mobil Verizon ect) open the launcher and patch it. then press engage and when you see the cryptic loading screen disconnect your smart phone and use your net provider at this point. its only an issue with the launcher not game servers.
    Join Date: Dec 2007Originally Posted by BROKEN1981
    Neya@Mr.Skull wrote:
    I can throw [Fireworks] at you and hope you catch on fire and burn to death lol
  • efariwefariw Member Posts: 3 Arc User
    edited January 2013
    in atlanta ga area and now finnaly back up.

    :D:D:D
  • sindreksindrek Member Posts: 0 Arc User
    edited January 2013
    resistance9 wrote: »
    After reading the many post on this problem, and realizing the issue is not local but global I began to search for a reasonable connection to the issue. It seems that Wifi and or dsl customers can get in just fine , but those with a hard cable connection cannot...........is this a pattern or am I just seeing things?

    not true, im wifi, cant connect
  • avengersevenfouravengersevenfour Member Posts: 0 Arc User
    edited January 2013
    Launcher works now, atleast for me and its patching although v e r y slowly. Fingers crossed.
    "If you can't take a little bloody nose, maybe you oughtta go back home and crawl under your bed. It's not safe out here. It's wondrous, with treasures to satiate desires both subtle and gross; but it's not for the timid." -- Q
  • kawasakizx10rrkawasakizx10rr Member Posts: 76 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32> tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com UK PORTSMOUTH IS MY PING
    over a maximum of 30 hops:

    1 18 ms 7 ms 16 ms cpc13-fare7-2-0-gw.6-1.cable.virginmedia.com [82
    .4.52.1]
    2 9 ms 10 ms 7 ms cosh-core-1b-ae1-1855.network.virginmedia.net [8
    0.3.161.217]
    3 9 ms 11 ms 20 ms glfd-bb-1b-ae4-0.network.virginmedia.net [212.43
    .163.213]
    4 14 ms 16 ms 15 ms nrth-bb-1a-as5-0.network.virginmedia.net [212.43
    .163.182]
    5 13 ms 23 ms 15 ms nrth-tmr-1-ae1-0.network.virginmedia.net [213.10
    5.159.30]
    6 28 ms 32 ms 48 ms fran-ic-1-as0-0.network.virginmedia.net [62.253.
    185.81]
    7 29 ms 46 ms 39 ms te0-7-0-7.mpd22.fra03.atlas.cogentco.com [130.11
    7.14.133]
    8 32 ms 38 ms 31 ms te0-2-0-2.mpd22.ams03.atlas.cogentco.com [130.11
    7.3.85]
    9 40 ms 39 ms 44 ms te0-4-0-2.ccr22.lpl01.atlas.cogentco.com [154.54
    .58.42]
    10 102 ms 103 ms 111 ms te0-1-0-3.ccr22.bos01.atlas.cogentco.com [154.54
    .42.105]
    11 237 ms 212 ms 210 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    12 * * 121 ms 38.111.40.114
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * 144 ms UK PORTSMOUTH 105 MB,S ALWAYS
    Trace complete.

    C:\Windows\system32>

    ITS WORKING NOW LOL not every patch is a good patch the words of a wise man.
    yEt6JSa.gifMEANWHILE AT THE CRYPTIC HEADQUARTERS
  • fihillfihill Member Posts: 40 Arc User
    edited January 2013
    looks like its starting to work
    someone at cryptic found the on switch!
  • xxninjaz1xxxxninjaz1xx Member Posts: 23 Arc User
    edited January 2013
    omg its working!! after hours of waiting things are finally patching and working!!!!!!!!!
  • pille0815pille0815 Member Posts: 4 Arc User
    edited January 2013
    tracert patchserver.crypticstudios.com

    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41] ?ber maximal
    30 Abschnitte:

    1 <1 ms <1 ms <1 ms fritz.box [10.1.0.250]
    2 18 ms 18 ms 18 ms dslb-178-004-064-001.pools.arcor-ip.net [178.4.64.1]
    3 20 ms 20 ms 21 ms 88.79.8.249
    4 19 ms 20 ms 19 ms 92.79.212.49
    5 55 ms 54 ms 62 ms 92.79.213.126
    6 19 ms 18 ms 20 ms xe-2-1-1-xcr1.fix.cw.net [208.175.236.69]
    7 20 ms 19 ms 18 ms te0-7-0-9.ccr21.fra03.atlas.cogentco.com [130.117.15.161]
    8 34 ms 30 ms 30 ms te0-0-0-2.ccr21.ams03.atlas.cogentco.com [130.117.48.165]
    9 46 ms 46 ms 46 ms te0-3-0-7.ccr21.lpl01.atlas.cogentco.com [154.54.37.98]
    10 106 ms 107 ms 106 ms te0-5-0-4.ccr21.bos01.atlas.cogentco.com [154.54.85.213]
    11 113 ms 114 ms 114 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    12 107 ms * 113 ms 38.111.40.114
    13 106 ms 105 ms 106 ms 208.95.185.41

    for me is working since 3 hours. mad?
  • hagar3hagar3 Member Posts: 145 Arc User
    edited January 2013
    resistance9 wrote: »
    After reading the many post on this problem, and realizing the issue is not local but global I began to search for a reasonable connection to the issue. It seems that Wifi and or dsl customers can get in just fine , but those with a hard cable connection cannot...........is this a pattern or am I just seeing things?

    the pattern seems to be the route into the patching server. some users have a different route in so they are ok. for the rest, there is a faulty route
    In case no one can hear you...scream
  • sindreksindrek Member Posts: 0 Arc User
    edited January 2013
    yay!!!!!!!!!!!!!!!
  • hicks451hicks451 Member Posts: 98 Arc User
    edited January 2013
    Hi Captains,

    The team is investigating, but this does not seem to affect all players and may be regional. To help in the investigation, please run a tracert (instructions for this process here) pointing to launcher.startrekonline.com and copy/ paste your results in this thread if you're comfortable doing so and making sure you star out your local IP address.

    Cheers,

    Brandon =/\=

    Just checked page 77, Many thanks. Well what a pile of TRIBBLE to keep us all informed!!!!!:D
  • lolimpicardlolimpicard Member Posts: 309
    edited January 2013
    terminusaquo wrote: »
    Are you sure your machine is connected to the internet :P

    lol

    lololololololol stupid 10 character limit... prescribed verbosity...

    Thy statement hast amused me, sire.
    [SIGPIC][/SIGPIC]
    He's dead, Jim.
  • terminusaquoterminusaquo Member Posts: 8 Arc User
    edited January 2013
    fihill wrote: »
    looks like its starting to work
    someone at cryptic found the on switch!

    Certainly does, working here in the UK for me now :D
  • neoakiraiineoakiraii Member Posts: 7,468 Arc User
    edited January 2013
    Awwww its working again, I was having fun reading this
    GwaoHAD.png
  • jorandaxjorandax Member Posts: 12 Arc User
    edited January 2013
    Ok this is funny. I restarted the PC, tried to open launcher and it opens !?
    Then I login and wait for patch.... and wait... and wait.......



    edit... OH IT WORKS
  • sharyssasharyssa Member Posts: 157 Arc User
    edited January 2013
    Well, I managed to log in...but the auto patcher isn't doing anything.
    [SIGPIC][/SIGPIC]
  • christopher1701christopher1701 Member Posts: 3 Arc User
    edited January 2013
    woo its working now. right time for bed
Sign In or Register to comment.