From time to time since the system was updated, I have been unable to start the launcher from yesterday (January 28) after the system was updated to now (January 29, 6:19 pm (1819) EST)
I keep getting a message saying "Trying to update the launcher. Please be patient." Then I get a networking error.
Other times the launcher runs but it takes a while to connect and patch.
Yeah, it's pretty funny that I paid $60.00 for the game CD when it first came out and a $300.00 life time subscription plus at least $200 in Zen.... I sure dont deserve anything for my contribution O.o
We are in the same boat eerr shipyard aaaaa worm hole, aaaah were are we when we cant log on?, now i Know why I took a break for almost a year last time. Don't worry ppl they'll fix it, its costing them money. Kinda glad though I didn't top up on Zen, I was so going to buy a ship. Well I'll try a few more days to log in if I cant the others will get my attention and money again that's all.
I thought there was maimtenance this morning, with people showing tracerts to solve this launcher problem...
[SIGPIC]Handle: @kirian_darkstar
Registered: Oct/2009 , LTS : Feb/2011
Fleets: Warriors of the Phoenix, Kirian Industries[/SIGPIC] Three years and still no Captain Klaa hair...
Ugh. I go away for a day and now I can't even get to the splash page. What is going on? This is absurd. It says it is trying to patch the launcher but continually times out...thoughts?
I got this problem for the four times already, and it happen after the new update(The patchclient got a message while it was in a state with no response function ),for many times, the old launcher worked and now can't worked already.PLS anyone got new working launcher ,Please help
this fourth times is longer ,3 month already ,I can't get it to worked until two day ago ,and suddenly today ,the same problem started again, this problem has cause a lot player trouble.anyone has any good advise or ideal?
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms buffalo.setup [192.168.1.2]
2 2 ms 1 ms 1 ms 172.16.0.254
3 13 ms 12 ms 12 ms adsl-75-61-79-254.dsl.pltn13.sbcglobal.net [75.6
1.79.254]
4 13 ms 14 ms 14 ms 12.83.90.157
5 15 ms 14 ms 14 ms ggr6.wswdc.ip.att.net [12.122.86.89]
6 15 ms 17 ms 17 ms te0-2-0-6.ccr21.sjc03.atlas.cogentco.com [154.54
.12.113]
7 17 ms 17 ms 17 ms te0-4-0-3.ccr21.sjc01.atlas.cogentco.com [154.54
.41.201]
8 18 ms 17 ms 17 ms te0-3-0-5.ccr21.sfo01.atlas.cogentco.com [154.54
.86.177]
9 112 ms 112 ms 102 ms te0-4-0-6.ccr21.mci01.atlas.cogentco.com [154.54
.45.65]
10 78 ms 82 ms 79 ms te0-3-0-7.ccr21.ord01.atlas.cogentco.com [154.54
.84.74]
11 92 ms 92 ms 89 ms te0-7-0-26.ccr21.bos01.atlas.cogentco.com [154.5
4.6.21]
12 91 ms 92 ms 92 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
13 96 ms 92 ms 89 ms 38.111.40.114
14 90 ms 89 ms 89 ms 208.95.185.41
I am having trouble with the game launcher. When I click on it to open it, it comes up with a message that says, "Cryptic Launcher has stopped working." Please help. I really do not want to have to reinstall the game or anything like that, can anyone help me?
hey gang, this is the first time this has happened to me. Been playing for 3 years. After this latest patch i'm getting this error message. "Fatal error: unable to initialize on-demand patching and connect: The connection was idle fro too long. My internet works great and i logged into skyrim right after this so it's not on my end. Is there anyone else having problems logging in?
hey gang, this is the first time this has happened to me. Been playing for 3 years. After this latest patch i'm getting this error message. "Fatal error: unable to initialize on-demand patching and connect: The connection was idle fro too long. My internet works great and i logged into skyrim right after this so it's not on my end. Is there anyone else having problems logging in?
Downloaded the launcher and it tried connecting 2 times .... then this =>unable to establish connection to Patch Server. Please check your internet connection. if problem persist, please contact Technical support. my internet is humming like a bird all is well on my end. I am very grateful for your trying to help its shows a personnel commitment to the players.
My ping is 28ms .... My download speed is 33.93 Mbps .... my upload speed is 6.33 Mbps got the information from speedtest.net therefore i am not having connection problems.
My ping is 28ms .... My download speed is 33.93 Mbps .... my upload speed is 6.33 Mbps got the information from speedtest.net therefore i am not having connection problems.
the problem was my norton antivirus firewall. the problem was on my end after all but your continuous efforts to help were much appreciated.
My launcher looks exactly the same as it did yesterday. How can I tell if it's been automatically updated or not? Can somebody post a screenshot of the new launcher?
"Critics who say that the optimistic utopia Star Trek depicted is now outmoded forget the cultural context that gave birth to it: Star Trek was not a manifestation of optimism when optimism was easy. Star Trek declared a hope for a future that nobody stuck in the present could believe in. For all our struggles today, we haven’t outgrown the need for stories like Star Trek. We need tales of optimism, of heroes, of courage and goodness now as much as we’ve ever needed them." -Thomas Marrone
My launcher looks exactly the same as it did yesterday. How can I tell if it's been automatically updated or not? Can somebody post a screenshot of the new launcher?
The new launcher says "LIKE US ON FACEBOOK" below the login area, and the news at the top is displayed without having to log-in
"Critics who say that the optimistic utopia Star Trek depicted is now outmoded forget the cultural context that gave birth to it: Star Trek was not a manifestation of optimism when optimism was easy. Star Trek declared a hope for a future that nobody stuck in the present could believe in. For all our struggles today, we haven’t outgrown the need for stories like Star Trek. We need tales of optimism, of heroes, of courage and goodness now as much as we’ve ever needed them." -Thomas Marrone
Hello all I'm having a similar problem to the one everyone seems to have had recently. I'm looking for some help and maybe some answers here for myself of course and my Fleet Mates in the 1701 RTS, as a few have also been completely unable to get on now and again.
I had the white box please wait error a few times last week, haven't played since Monday morning around 3am EST as far as I can remember, but now I can't get the launcher to function past clicking Engage. Less than a few seconds BOOM "Cryptic Error Reporting" the game client hangs and the "Error Reporting" does nothing. I'm playing through Steam but I'm pretty sure that's not the issue. I have to kill the "Game Client" process in order to close down Steam so I can monkey with the files or even reboot.
When I first tried to login I believe I saw the Like us on Facebook even though I had last Sunday's version. I tried using my Fleet Admiral's suggestion to overwrite the launcher in the root directory where I found the .exe... But it turns out he had posted the same version I was on Sunday.
I tried renaming the .patch folder and the launcher actually appeared to go through the patch process but still crashed on Engage. Seems to have worked to some extent though since the version now matches the one I've downloaded here.
I tried going into my PWE account settings and deleting my Account Guard cache, though I didn't totally disable Account Guard, yet. It's a pain in the A but I think it's sort of a necessary evil since I know people personally who got their account jacked. Takes all kinds of nuts to make granola.
I don't think it's file corruption or it's something very specific, maybe killing the "Game Client" proc? But my game only hung occasionally back a week ago when it seemed everyone else had launcher problems. I got the white box from hell, killed it, waited a moment then back on no problem. Just today it's been driving me nuts!
I'd like to ask if anyone knows of any odd interactions with updates from core Microsoft components or their like? Like a few weeks ago everyone panicked over Oracle and Java? I've recently installed The Witcher 2 through steam and like so many before was forced as part of the process to install the MS Redist for C+ (or whatever the heck it's called.) And probably .Net framework 3, though not sure. After I verified the game ran (meh) I ran windows update and had to reinstall updates for the .Net 4, but this was all a week ago. just today i had to update Abobe Flash for non IE... Had problems with the IE version but shrugged it off as I only keep it on my machine for Windows Update and STO. Can't see the connection but it's worth a look.
I've run disk checks since my pc is prone to belching and gasping and forgetting where she left her drivers. She's just about ready to be put down, but what can you do in this economy? Anyways I regularly run ccleaner (who doesn't?) and also use Ausilogics Boost Speed to quickly root out registry errors and defrag my drives.
Wasn't going to whine about it, but I'm one of those guys whose busy with work and looking for a new or second job, legal hassles, laundry and the regular day-to-day stuff that keeps me from playing STO as much as I'd like to. I still have two alts that I haven't found the time to run through "Temporal Ambassador" yet. I was planning to do it tonight about four hours ago. In light of the fact that so many people have had launcher and login problems that we've had to have at least two threads put up, one moderated by a very busy and might i add handsome Dev (Okay sorry now I am wheedling.)
Seriously, why hasn't there been any talk about extending the aniversary a bit more? Or have I missed that too?
I am having an issue loggin in. Game has been running fine then i log in today, it closes down on me. Now when I try to log in, the launcher just sticks on patching. Seems to be a consistant issue. Anyone have a fix?
I have the same problem for couple of months now. Reinstalled the game didn't help.
Win 7 64bit.
The launcher from the first post didn't help too - same error. It says "Oops! Your Cryptic aplication has crashed..." and details window below is empty.
We need a new launcher!
EDIT: Identified the problem - the launcher crashes when TeamViewer is on. It works fine if TW is off. Tested on 2 PCs with Win7 and Win XP
You are a life saver mate! Was fuming with the error crash for 2 days...closed team viewer and voila! it works!
Big big thanks!
I have tried all the fixes on here that I have seen...the first post update, stop teamviewer, uninstall-reinstall, verify integrity of game, and it gets stuck in the patching phase...I've spent the last 4 hours trying to connect. I updated my NVIDIA drivers yesterday and was having crash issues. On one of my last crashes I wrote what was happening and how often I had crashed (six times in 2 hours). I logged out yesterday evening normally, came on this morning and now I'm stuck. I can get on any other game through Steam and have no issues with them, just STO. I'm getting very frustrated and just want to play and not crash all the time (which I know I will probably still crash) and all the bugs to get fixed (which I know won't happen anytime soon), but PREFER to at least log in to play.
ANY help will be MUCH appreciated. THNX!!!!!
Is there a patch update going on now? I looked and couldn't find anything about a patch being rolled out today or maintenance. If so, disregard this post
Comments
I keep getting a message saying "Trying to update the launcher. Please be patient." Then I get a networking error.
Other times the launcher runs but it takes a while to connect and patch.
Any ideas?
Thanx
Cheers,
Brandon =/\=
We are in the same boat eerr shipyard aaaaa worm hole, aaaah were are we when we cant log on?, now i Know why I took a break for almost a year last time. Don't worry ppl they'll fix it, its costing them money. Kinda glad though I didn't top up on Zen, I was so going to buy a ship. Well I'll try a few more days to log in if I cant the others will get my attention and money again that's all.
I thought there was maimtenance this morning, with people showing tracerts to solve this launcher problem...
Registered: Oct/2009 , LTS : Feb/2011
Fleets: Warriors of the Phoenix, Kirian Industries[/SIGPIC]
Three years and still no Captain Klaa hair...
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms buffalo.setup [192.168.1.2]
2 2 ms 1 ms 1 ms 172.16.0.254
3 13 ms 12 ms 12 ms adsl-75-61-79-254.dsl.pltn13.sbcglobal.net [75.6
1.79.254]
4 13 ms 14 ms 14 ms 12.83.90.157
5 15 ms 14 ms 14 ms ggr6.wswdc.ip.att.net [12.122.86.89]
6 15 ms 17 ms 17 ms te0-2-0-6.ccr21.sjc03.atlas.cogentco.com [154.54
.12.113]
7 17 ms 17 ms 17 ms te0-4-0-3.ccr21.sjc01.atlas.cogentco.com [154.54
.41.201]
8 18 ms 17 ms 17 ms te0-3-0-5.ccr21.sfo01.atlas.cogentco.com [154.54
.86.177]
9 112 ms 112 ms 102 ms te0-4-0-6.ccr21.mci01.atlas.cogentco.com [154.54
.45.65]
10 78 ms 82 ms 79 ms te0-3-0-7.ccr21.ord01.atlas.cogentco.com [154.54
.84.74]
11 92 ms 92 ms 89 ms te0-7-0-26.ccr21.bos01.atlas.cogentco.com [154.5
4.6.21]
12 91 ms 92 ms 92 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
13 96 ms 92 ms 89 ms 38.111.40.114
14 90 ms 89 ms 89 ms 208.95.185.41
Trace complete.
C:\Windows\system32>
contacting nettest server..
Local IP: 75.61.76.223
Ping: 88.2 msec
Port: 80: 245 KB/sec 9 KB/sec 259 KB/sec 500
Port: 80: 181 KB/sec 9 KB/sec 194 KB/sec 500
Port: 443: 247 KB/sec 10 KB/sec 262 KB/sec 500
Port: 443: 191 KB/sec 9 KB/sec 203 KB/sec 500
Port: 7255: 251 KB/sec 10 KB/sec 266 KB/sec 500
Port: 7255: 466 KB/sec 19 KB/sec 493 KB/sec 500
Port: 7003: 441 KB/sec 21 KB/sec 467 KB/sec 500
Port: 7003: 479 KB/sec 20 KB/sec 508 KB/sec 500
Port: 7202: 264 KB/sec 11 KB/sec 280 KB/sec 500
Port: 7202: 466 KB/sec 19 KB/sec 493 KB/sec 500
Port: 7499: 170 KB/sec 9 KB/sec 183 KB/sec 500
Port: 7499: 62 KB/sec 3 KB/sec 66 KB/sec 500
Port: 80: 229 KB/sec 9 KB/sec 242 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
ISP is att&t or sbcglobal.net
isnt that illegal?
Cheers,
Brandon =/\=
U.S.S. Maelstrom, NCC-71417 (Constitution III-class/flagship) --- Fleet Admiral Hauk' --|-- Dahar Master Hauk --- I.K.S. qu'In 'an bortaS (D7-class / flagship)
This should clear your problem as well.
That's the first thing i tired,but alas it didn't work. anymore ideas?
"Please log in using your perfect world account name"
On log in screen and I can't get into game.
Not doing anything I was not doing this morning.
Have "they screwed up the patch work?
Is anyone having same proble.
The launcher was updated today. For almost all of our players, it should automatically update the next time you go to launch it. If you have any issue, please download the launcher here: http://files.startrekonline.com/launcher/Star%20Trek%20Online.exe
Cheers,
Brandon =/\=
Downloaded the launcher and it tried connecting 2 times .... then this =>unable to establish connection to Patch Server. Please check your internet connection. if problem persist, please contact Technical support. my internet is humming like a bird all is well on my end. I am very grateful for your trying to help its shows a personnel commitment to the players.
the problem was my norton antivirus firewall. the problem was on my end after all but your continuous efforts to help were much appreciated.
"Critics who say that the optimistic utopia Star Trek depicted is now outmoded forget the cultural context that gave birth to it: Star Trek was not a manifestation of optimism when optimism was easy. Star Trek declared a hope for a future that nobody stuck in the present could believe in. For all our struggles today, we haven’t outgrown the need for stories like Star Trek. We need tales of optimism, of heroes, of courage and goodness now as much as we’ve ever needed them."
-Thomas Marrone
The new launcher says "LIKE US ON FACEBOOK" below the login area, and the news at the top is displayed without having to log-in
Cheers,
Brandon =/\=
Ah, I see it now. Thanks.
"Critics who say that the optimistic utopia Star Trek depicted is now outmoded forget the cultural context that gave birth to it: Star Trek was not a manifestation of optimism when optimism was easy. Star Trek declared a hope for a future that nobody stuck in the present could believe in. For all our struggles today, we haven’t outgrown the need for stories like Star Trek. We need tales of optimism, of heroes, of courage and goodness now as much as we’ve ever needed them."
-Thomas Marrone
I had the white box please wait error a few times last week, haven't played since Monday morning around 3am EST as far as I can remember, but now I can't get the launcher to function past clicking Engage. Less than a few seconds BOOM "Cryptic Error Reporting" the game client hangs and the "Error Reporting" does nothing. I'm playing through Steam but I'm pretty sure that's not the issue. I have to kill the "Game Client" process in order to close down Steam so I can monkey with the files or even reboot.
When I first tried to login I believe I saw the Like us on Facebook even though I had last Sunday's version. I tried using my Fleet Admiral's suggestion to overwrite the launcher in the root directory where I found the .exe... But it turns out he had posted the same version I was on Sunday.
I tried renaming the .patch folder and the launcher actually appeared to go through the patch process but still crashed on Engage. Seems to have worked to some extent though since the version now matches the one I've downloaded here.
I tried going into my PWE account settings and deleting my Account Guard cache, though I didn't totally disable Account Guard, yet. It's a pain in the A but I think it's sort of a necessary evil since I know people personally who got their account jacked. Takes all kinds of nuts to make granola.
I don't think it's file corruption or it's something very specific, maybe killing the "Game Client" proc? But my game only hung occasionally back a week ago when it seemed everyone else had launcher problems. I got the white box from hell, killed it, waited a moment then back on no problem. Just today it's been driving me nuts!
I'd like to ask if anyone knows of any odd interactions with updates from core Microsoft components or their like? Like a few weeks ago everyone panicked over Oracle and Java? I've recently installed The Witcher 2 through steam and like so many before was forced as part of the process to install the MS Redist for C+ (or whatever the heck it's called.) And probably .Net framework 3, though not sure. After I verified the game ran (meh) I ran windows update and had to reinstall updates for the .Net 4, but this was all a week ago. just today i had to update Abobe Flash for non IE... Had problems with the IE version but shrugged it off as I only keep it on my machine for Windows Update and STO. Can't see the connection but it's worth a look.
I've run disk checks since my pc is prone to belching and gasping and forgetting where she left her drivers. She's just about ready to be put down, but what can you do in this economy? Anyways I regularly run ccleaner (who doesn't?) and also use Ausilogics Boost Speed to quickly root out registry errors and defrag my drives.
Wasn't going to whine about it, but I'm one of those guys whose busy with work and looking for a new or second job, legal hassles, laundry and the regular day-to-day stuff that keeps me from playing STO as much as I'd like to. I still have two alts that I haven't found the time to run through "Temporal Ambassador" yet. I was planning to do it tonight about four hours ago. In light of the fact that so many people have had launcher and login problems that we've had to have at least two threads put up, one moderated by a very busy and might i add handsome Dev (Okay sorry now I am wheedling.)
Seriously, why hasn't there been any talk about extending the aniversary a bit more? Or have I missed that too?
You are a life saver mate! Was fuming with the error crash for 2 days...closed team viewer and voila! it works!
Big big thanks!
ANY help will be MUCH appreciated. THNX!!!!!
Is there a patch update going on now? I looked and couldn't find anything about a patch being rolled out today or maintenance. If so, disregard this post
my launcher wil not start at all
downloaded the new launcher and when i wanted to start the launcher 2 new files apeard
dbghelp.dll
and
CrypticError.exe
anybody know anything to do ??
Pick your superstition sit back make a wish and Enjoy yourself
Ah, it's great to be young and insane!
Yep, same deal for me, too. Hope we can get some help with this soon...