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darthpanda16 Arc User

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  • High All, For those of you that were having problems with new expansion 1.1Gb patch, we have version 676 of the PWI game client now available. As of this post, the Direct Download works, but may be busy. Clear your cookies and cache in your web browser and try again later. The torrent is being seeded, but may take a long…
  • High All, For those of you that were having problems with new expansion 1.1Gb patch, we have version 676 of the PWI game client is now available. As of this post, the Direct Download works, but may be busy. Clear your cookies and cache in your web browser and try again later. The torrent is being seeded, but may take a…
  • High All, For those of you that were having problems with new expansion 1.1Gb patch, we have version 676 of the PWI game client is now available. As of this post, the Direct Download works, but may be busy. Clear your cookies and cache in your web browser and try again later. The torrent is being seeded, but may take a…
  • High All, For those of you that were having problems with new expansion 1.1Gb patch, we have version 676 of the PWI game client is now available. As of this post, the Direct Download works, but may be busy. Clear your cookies and cache in your web browser and try again later. The torrent is being seeded, but may take a…
  • QA has been hammering on the 676 game client, and hopefully the engineers might have it up by tomorrow (crosses paws)
  • Antivirus and firewall programs have a Help option in their software, and their makers usually have a FAQ and Support section on their websites.
  • The patch is 1.1GB The manual patches can be found here, http://techsupport.perfectworld.com/showthread.php?t=1717 which work if the auto patch takes too long. Using the manual patches, even when it does its installation, you still need to have a solid connection to the internet getting through to the servers so that the…
  • The EU office accidentally uploaded the launcher banners to the wrong spot, I am guessing. Launchers should be fixed later.
  • ^ good advice Update is 1.1 gigabytes. It is going to take a little bit. The manual patch downloaded well for me (I had to do a fresh 658 install), and then I ran the 658-676 manual patch. I had to restart the launcher a few times, but once it started, it took about 15 minutes to install the update.
  • Just run Verify one or two times, and let it complete. All the music will be back where it is suppose to be.
  • The auto patcher does work, but it can take 1-3 hours or so depending on your connection.
  • False positives can happen after EVERY update, and often do. Some existing files change, and new ones added or replaced. Some security software does not like this. PWE would not be doing very good business by having tens of millions of players with viruses put on their systems by our games. Please always make sure you…
  • Do not start the game launcher. Exit it out, restart your PC if you need to. See if this helps: Go to the folder you saved it to. Right click on it and select Open with. Browse to the game folder and select the PWI launcher file as the one to open .cup patch files with. Select ok. Double click on the cup file. The launcher…
  • Sounds like it may be best to send in a ticket to tech support, and fully explain what you have tried so far. You should include your system dxdiag.txt and hijackthis logs if you can please. Info about those in the Support knowledge base up top ^ Make sure that one of the game files is not already running while you try the…
  • It doesn't make it ok, but sometimes, depending on your software installed, either adding exceptions, or temporarily disabling to your security software can help when updating or installing online PC games can help you with your problem.
  • Please keep in mind that even though the community may support multiclienting on the same PC from time to time, it technically is not supported. It depends on the game and the player's hardware/software configuration. You are not guaranteed that you will be able to multicleint. Try just one client for a day or two, and see…
  • Updated manual patches linked here: http://techsupport.perfectworld.com/showthread.php?t=1717 We are unable to mirror them, due to their size. New client is in the works. You can try adding the game folder/files to your exceptions list in your antivirus and firewall software. Please see the help menu or support website for…
  • Updated manual patches linked here: http://techsupport.perfectworld.com/showthread.php?t=1717 We are unable to mirror them, due to their size. New client is in the works. You can try adding the game folder/files to your exceptions list in your antivirus and firewall software. Please see the help menu or support website for…
  • Updated manual patches linked here: http://techsupport.perfectworld.com/showthread.php?t=1717 Looks like they forgot to update the download page links, they ARE hosted. We are unable to mirror them, due to their size. New client is in the works.
  • Most likely a false positive, which can happen after a major update because so many files are changed. Your security software can get all distraught over it. You can either add the game folder and .exe files within to your exceptions lists, or temporarily fully disable your security software while updating until you login…
  • Everyone is hammering on the autopatchers. Updated manual patches linked here: http://techsupport.perfectworld.com/showthread.php?t=1717 Looks like they forgot to update the download page links, they ARE hosted. We are unable to mirror them, due to their size. New client is in the works. This is for the English/US version.
  • Everyone is hammering on the autopatchers. Updated manual patches linked here: http://techsupport.perfectworld.com/showthread.php?t=1717 Looks like they forgot to update the download page links, they ARE hosted. We are unable to mirror them, due to their size. New client is in the works.
  • Everyone is hammering on the autopatchers. Updated manual patches linked here: http://techsupport.perfectworld.com/showthread.php?t=1717 Looks like they forgot to update the download page links, they ARE hosted. We are unable to mirror them, due to their size. New client is in the works.
  • Updated manual patches linked here: http://techsupport.perfectworld.com/showthread.php?t=1717 We are unable to mirror them, due to their size. New client is in the works. You can try adding the game folder/files to your exceptions list in your antivirus and firewall software. Please see the help menu or support website for…
  • Updated manual patches linked here: http://techsupport.perfectworld.com/showthread.php?t=1717 We are unable to mirror them, due to their size. New client is in the works. You can try adding the game folder/files to your exceptions list in your antivirus and firewall software. Please see the help menu or support website for…
  • First restart your PC and network hardware and try again a little bit later. You can try experimenting with the game's video/graphic settings and try to narrow down what could be causing the problems. If you are forcing any visual effects in the nVidia or AMD/ATI Control Panel, try disabling those. If you are running…
  • You can look up the support website for your antivirus program, or use its help features, and read about how to add files and folders to its exception list. There are no stupid questions. It is better to ask and solve a problem, instead of idly waiting for the problem to solve you. (wow, I need to write that one down :p )…
  • You might need to restart the launcher a few times. Also, your antivirus or firewall may have decided to start blocking the game since some files get changed in the game. You can try running Verify on the game launcher. Also, all tech support stuff can now be searched and posted here: http://techsupport.perfectworld.com…
  • If you all need some help that isn't easily found here, we have a new Billing sub forum here in the new central Tech Support forum: http://techsupport.perfectworld.com/showthread.php?t=1738
  • Thank you all for the feedback so far. Good stuff! Please keep it coming! b:surrenderb:victory