darthpanda16 Arc User

More votes! b:victory

Keep up the feedback! b:victory

I see you guys looking, you know you want to vote b:thanks

Please send in a ticket to Tech Support with the following information so we can try to figure this out for you. It'll be helpful to us if you tell us some of your computer's information, and include any screenshots of any bugs or errors that you get. 1) What is the make and model number of your computer? 2) Please also…

If you connect over your local network, yes you should be able to without using your internet bandwidth. If you have a crossover ethernet cable, you would be able to plug them into each other that way. http://en.wikipedia.org/wiki/Ethernet_crossover_cable You could also copy your whole game folder to a USB drive, or a DVD,…

The game does not visually update when not the active window, so says a GM I just asked. b:victory

If you search in our support system: I am getting a d3dx9_42.dll file missing or similar error message, and/or getting missing NPCs, objects, or characters in-game, what is going on? 1) If you encounter a DirectX error, dll error, or invisible characters, you can try updating with this on Windows 7, Vista, and XP: Web…

Try uninstalling Pando, and reinstalling the game, or installing the newer game client. You can also consider install the Pando Media Booster directly from them to see if that helps. Info about pando issues: https://support.perfectworld.com/app/answers/detail/a_id/4042

PWI is a WINDOWS game. It uses DirectX APIs and such. You can try Wine and Crossover games, those might help. Please note we do not support any Linux flavors or Mac OSX systems.

You may have to be on a Windows Admin account, or have Run as Admin access to be able to download, install, update, and run the game. If on Windows Vista or 7, you may have to change the level of your UAC settings or turn them off temporarily.

Here is some information that can help you. Long winded, yes, but there are some tidbits that are helpful b:victory Please first restart your computer and network hardware and try again before trying anything else. Makre sure that you have 10-14GB of free hard drive space. You may have to be on a Windows Admin account, or…

Make sure that you selected the right server when you logged in. After an update, the server list often resorts itself. It is easy to forget when always logging into the same one. b:victory

If all else fails, you can send an email to us at customerservice@perfectworld.com Please let us know as much info about your problem as possible sot hat your ticket will get sorted and read quicker. Stuff like: Which game? Which character(s)? Where in game? What exactly is the problem? What have you tried so far? If it is…

Please see if this helps you: http://pwi-forum.perfectworld.com/showpost.php?p=16235721&postcount=55 Make sure that you have updated video, mainboard, and CPU drivers where applicable.

I'm getting a dll file missing error, there are missing NPCs and other graphics, help? =====> Information to help with the .dll/DirectX error, and having missing characters or NPCs in the game: 1) If you encounter a DirectX error, dll error, or invisible characters, try updating with this on Windows 7, Vista, and XP: Web…

Closing this thread for now to see how tonight's update goes and all that good stuff. Will leave as stickie until tomorrow.

If you can get a legit copy of d3dx9_42.dll, you could try copying it to the game's main folder and then run the game. I found one source, but don't know how genuine it is, so use AT YOUR OWN RISK. 1) You can download d3dx9_42.dll here: http://dllcentral.com/d3dx9_42.dll/9.27.952.3001/download/ 2) Paste this file into your…

Information to help with the .dll/DirectX error, and having missing characters or NPCs in the game: 1) If you encounter a DirectX error, dll error, or invisible characters, try updating with this on Windows 7, Vista, and XP: Web Installer http://www.microsoft.com/download/en/details.aspx?id=35 2) Then restart your…

This is a brief little update. We are waiting to hear back about a new game client. When it is put up, you can check the download page to see if that version is 580 (current non-expansion up to date version) or a 612 (or higher) version number. We don't have an ETA yet. Also, the game's minimum system requirements have…

It'll be helpful to us if you tell us some of your computer's information, and include any screenshots of any bugs or errors that you get. 1) What is the make and model number of your computer? 2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here:…

I am pushing to try and get a new current version game client made ASAP. No ETA. It would be nice if this week, but may be next week. Don't sweat it, we understand the issues! b:sad The DirectX update and manual patches fixes it for many. Another thing I have noticed is, it seems like the game may require DirectX 9 level…

Try updating your video drivers too. I updated the first post with hopefully easier to read and understand info.

You just need to replace that file. Please see my first post on how to do this. b:victory

It isn't a half efforted job done that is the problem, is that the patch is almost 900MB. Hopefully a new game client with the updated content will be available next week.

Your antivirus or firewall might be throttling or blocking part of it trying to update.

Whether you have XP, Vista, or 7, if you see invisible NPCs or characters, this fixes it (for most everyone), hence why we put the link. We already jumped through all the adventures this patch presents, which is why we posted the stickies with the work arounds b:victory

Did you guys read this stickie that would have saved you a bunch of trouble: http://pwi-forum.perfectworld.com/showthread.php?p=16093221#post16093221

What exactly did you try in the information presented to you? What changes to your software did you make? What errors did you get? Those are the most common issues that solve the issue for most of our players. It helps us if you help us be able to help you. If you could please send us DxDiag and HijackThis logs, that will…

It may take you 1-3 hours to autopatch the game on a broadband connection. Manual patches will be on the download page and also here: http://pwi-forum.perfectworld.com/sh...282#post818282 It is probably best to use the manual patches directly from perfect world: Patch 606-612 (862MB)…

The DirectX thing and the manual patches/size of the patch are the main issues QA encountered and players have encountered, and our solutions have helped so far (knock on bamboo). QA worked on it here in the office and those are the main things that they, and tech support were hammering on. We came up with these solutions…