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  • steadymansteadyman Member Posts: 0 Arc User
    edited June 2014
    i dont get into the launcher this message pops up before it loads and the launcher doesnt load.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited June 2014
    steadyman wrote: »
    i dont get into the launcher this message pops up before it loads and the launcher doesnt load.

    Sounds like the Windows Registry settings for STO has been corrupted. this calls for more drastic measures. what you should do is...
    • Copy the STO directory to a safe location.
    • Un-install STO
    • Start the STO installation process to write the registry entries for the game.
    • When the file download starts, stop the installation, and copy the STO directory back to the installation location.
    • Running the Launcher for the first time, you should set the 'Verify file' option, exit, then rerun the launcher.
  • steadymansteadyman Member Posts: 0 Arc User
    edited June 2014
    ok will give that a try and let you know how i get on
  • steadymansteadyman Member Posts: 0 Arc User
    edited June 2014
    ok tried this and no luck. Do you know exactly what files in the registry STO places and if i can just delete them so they get re-written on a fresh install?
  • steadymansteadyman Member Posts: 0 Arc User
    edited June 2014
    ok fixed it, i installed neverwinter and now its all working.
  • hrconard1hrconard1 Member Posts: 8 Arc User
    edited July 2014
    stnate wrote: »
    After struggling with my launcher not updating after what seemed like every update (and trying everything from port forwarding to getting a new ip), it dawned on me to try tethering my phone to my computer and update the launcher through there, and it worked. So I will try my hardest to keep this updated with the newest launcher every time mine fails to update through my home internet. Therefore I will know when there is a problem of the launcher not auto-updating, and I will also have a way to get a launcher that will work.

    Latest Star Trek Online.exe as of: This link should be auto-updated

    http://files.startrekonline.com/launcher/Star%20Trek%20Online.exe


    Enjoy!



    Edited with a more secure link that is updated anytime we update the launcher. Please use the link above. ~BranFlakes

    THANKS SO MUCH.. For This launcher. Omg I hate ARC IT BOGS DOWN MY SYSTEM AND I I LAG REALLY BAD. Again Thank you So Much For This & Thank you For Making My Day :) Ur the Best
  • tokrametokrame Member Posts: 2 Arc User
    edited July 2014
    Hey guys!

    I've been having a problem with the STO patcher for the last few days. When it goes to patch, it tries to mirror a .dll file and is never successful (i get the error message, "Error 36: a file was locked that could not be open for writing".) The times that it is successful seem like flukes. I have already tried letting STO through my firewall, reinstalling the game, deleting the .dll file, and restarting and running as admin. Any ideas?

    Thanks in advance for any help.
  • mightybobcncmightybobcnc Member Posts: 3,354 Arc User
    edited July 2014
    That sounds like one of Windows' lovely file locking problems that, frankly, I've never been able to permanently solve.

    https://en.wikipedia.org/wiki/File_locking

    It always seems to happen with installers or updaters. I get the feeling that it's related to permissions (even for admin accounts).

    Joined January 2009
    Finger wrote:
    Nitpicking is a time-honored tradition of science fiction. Asking your readers not to worry about the "little things" is like asking a dog not to sniff at people's crotches. If there's something that appears to violate natural laws, then you can expect someone's going to point it out. That's just the way things are.
  • generaldisaster#4313 generaldisaster Member Posts: 373 Arc User
    edited July 2014
    last night before the second maintenance, the game, launcher, everything was working perfectly.

    but now when ever I login to the launcher I get this error:

    Fatal Error: JavaScript exception '"Uncaught ReferenceError:selectShardButton is not defined

    Technical Details:
    LauncherAPI.showShards({"selectIndex":0,"shards":[{"shardIndex":0,"name":"Holodeck",nameInternal":"Holodeck","category":Live","productDisplay":"Star Trek Online"","prouctInternal":"Startrek","cluster":"expectedDown":0},":[{"shardIndex":1,"name":"Tribble",nameInternal":"Tribble","category":Playtest","productDisplay":"Star Trek Online"","prouctInternal":"Startrek","cluster":"expectedDown":0}]})


    any suggestions? this is occurring after using link from OP. before launcher would just say loading, but not ever get to login screen
    Star Treking, across the universe. Only going forward because we can't find reverse...
  • generaldisaster#4313 generaldisaster Member Posts: 373 Arc User
    edited July 2014
    Star Treking, across the universe. Only going forward because we can't find reverse...
  • generaldisaster#4313 generaldisaster Member Posts: 373 Arc User
    edited July 2014
    well now there is another similar error as before except this time I cant get to the launcher options because it errors out with


    from debug log:

    [0726/185803:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: http://launcher.startrekonline.com/launcher_login(1)


    from errors log:

    140727 01:58:41 1 [1]: JavaScript exception: Uncaught ReferenceError: LauncherAPI is not defined
    140727 01:58:41 2 [1]: Shutting down from fatal error "JavaScript exception: Uncaught ReferenceError: LauncherAPI is not defined"


    error is way too long this time to transcribe, so I took a screenshot this time,

    https://public.dm2301.livefilestore.com/y2pIDF1S07BYUaWZhSZK1O4vgIoAxSNY5Qea6AJVzM-iyBSrb4PjztFIDwmivMsjju5cgQ4dtHGeP16ZatedOuu8SrfSXttv52hstDIIVgwqGk/sto%20launcher%20error.jpg?psid=1
    Star Treking, across the universe. Only going forward because we can't find reverse...
  • kintishokintisho Member Posts: 1,040 Arc User
    edited July 2014
    have the latest launcher, ran fine yesterday, now it tries to update the launcher 4-5 times and says update server unavailable.. anyone else have their star trek offline today?
  • kintishokintisho Member Posts: 1,040 Arc User
    edited July 2014
    Fixed!!!!! have to lower or customize modem security (comcast technicolor) allow P2P (perr to perr) services and done
  • generaldisaster#4313 generaldisaster Member Posts: 373 Arc User
    edited July 2014
    arghh...... it's doing it again.......



    [0728/162202:INFO:CONSOLE(0)] "Uncaught SyntaxError: Unexpected token (," source: http://launcher.startrekonline.com/static/all/js/jquery-1.4.4.js(6)
    [0728/162202:INFO:CONSOLE(0)] "Uncaught SyntaxError: Unexpected token (," source: http://launcher.startrekonline.com/static/all/js/custom-form-elements.js(11)
    [0728/162202:INFO:CONSOLE(0)] "Uncaught SyntaxError: Unexpected token (," source: http://launcher.startrekonline.com/static/st/js/launcher.js(5)
    [0728/162202:INFO:CONSOLE(0)] "Uncaught ReferenceError: $ is not defined," source: http://launcher.startrekonline.com/static/all/js/launcher-banner.js(6)
    [0728/162202:INFO:CONSOLE(0)] "Uncaught ReferenceError: $ is not defined," source: http://launcher.startrekonline.com/static/all/js/firstlogin.js(3)
    [0728/162202:INFO:CONSOLE(0)] "Uncaught SyntaxError: Unexpected token (," source: http://launcher.startrekonline.com/static/all/js/api.js(7)
    [0728/162202:INFO:CONSOLE(0)] "Uncaught ReferenceError: $ is not defined," source: http://launcher.startrekonline.com/static/all/js/countdown.js(20)
    [0728/162202:INFO:CONSOLE(0)] "Uncaught SyntaxError: Unexpected token (," source: http://launcher.startrekonline.com/static/all/js/jquery-1.4.4.js(6)
    [0728/162202:INFO:CONSOLE(0)] "Uncaught SyntaxError: Unexpected token (," source: http://launcher.startrekonline.com/static/all/js/custom-form-elements.js(11)
    [0728/162202:INFO:CONSOLE(0)] "Uncaught SyntaxError: Unexpected token (," source: http://launcher.startrekonline.com/static/st/js/launcher.js(5)
    [0728/162202:INFO:CONSOLE(0)] "Uncaught ReferenceError: $ is not defined," source: http://launcher.startrekonline.com/static/all/js/launcher-banner.js(6)
    [0728/162202:INFO:CONSOLE(0)] "Uncaught ReferenceError: $ is not defined," source: http://launcher.startrekonline.com/static/all/js/firstlogin.js(3)
    [0728/162202:INFO:CONSOLE(0)] "Uncaught SyntaxError: Unexpected token (," source: http://launcher.startrekonline.com/static/all/js/api.js(7)
    [0728/162202:INFO:CONSOLE(0)] "Uncaught ReferenceError: $ is not defined," source: http://launcher.startrekonline.com/static/all/js/countdown.js(20)
    [0728/162202:INFO:CONSOLE(0)] "Uncaught ReferenceError: LauncherAPI is not defined," source: http://launcher.startrekonline.com/launcher_login(1)
    Star Treking, across the universe. Only going forward because we can't find reverse...
  • breezett93breezett93 Member Posts: 7 Arc User
    edited November 2014
    stnate wrote: »
    After struggling with my launcher not updating after what seemed like every update (and trying everything from port forwarding to getting a new ip), it dawned on me to try tethering my phone to my computer and update the launcher through there, and it worked. So I will try my hardest to keep this updated with the newest launcher every time mine fails to update through my home internet. Therefore I will know when there is a problem of the launcher not auto-updating, and I will also have a way to get a launcher that will work.

    Latest Star Trek Online.exe as of: This link should be auto-updated

    http://files.startrekonline.com/launcher/Star%20Trek%20Online.exe


    Enjoy!



    Edited with a more secure link that is updated anytime we update the launcher. Please use the link above. ~BranFlakes

    So I have downloaded STO originally through Steam, and I want to try running the game without Steam. I downloaded this file and ran it. However, it says "Unable to authenticate:" when I try to log in. Perhaps I didn't place the files in the correct location. Where should I put them?
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited November 2014
    breezett93 wrote: »
    So I have downloaded STO originally through Steam, and I want to try running the game without Steam. I downloaded this file and ran it. However, it says "Unable to authenticate:" when I try to log in. Perhaps I didn't place the files in the correct location. Where should I put them?

    Authentication Server is currently 'Down' for maintenance... Try again later...

    (Now my 'Launcher' is located in the 'Cryptic Studios' directory, the same directory that contains the 'Star Trek Online' folder...)
  • colonl185colonl185 Member Posts: 5 Arc User
    edited November 2014
    After launcher... it keep crash like that. and how to fix?

    " Fatal Error: JavaScript exception: Uncaught TypeError: Cannot call method 'toLowerCase' of undefined

    Technical Details:

    LauncherAPI.showShards({" selectedlndex":0,"shards":[{"shardlndex":0,"name":"Holodeck","namelnternal":"Holodeck","category":"Live","productDisplay":"Star Trek Online","productlnternal":"Startrek","cluster":"",expectedDown":0},{"shardlndex":1,"name":"Tribble","namelnternal":"Tribble","category":"Playtest","productDisplay":"Star Trek Online","produclnternal":"Startrek","cluster":"","expectedDown":0}]}) "
  • cptcumquick1cptcumquick1 Member Posts: 0 Arc User
    edited November 2014
    Same issue as above post
  • cptcumquick1cptcumquick1 Member Posts: 0 Arc User
    edited December 2014
    bump bump bump
  • grylakgrylak Member Posts: 1,594 Arc User
    edited December 2014
    once again, im stuck with the launcher trying to update. been away for a week, so no idea which patch did this. Anyone got the latest launcher? I tried using the latest one posted in this thread, but it didnt work.
    *******************************************

    A Romulan Strike Team, Missing Farmers and an ancient base on a Klingon Border world. But what connects them? Find out in my First Foundary mission: 'The Jeroan Farmer Escapade'
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2014
    grylak wrote: »
    once again, im stuck with the launcher trying to update. been away for a week, so no idea which patch did this. Anyone got the latest launcher? I tried using the latest one posted in this thread, but it didnt work.

    Even if you have the latest launcher, the first thing the launcher is going to do is to try to contact the patch server to see if its the latest version...

    The solution to this issue is to find out why you can't contact the patch server and correct the problem. And without posting some network diagnostic information, its anyone's guess as to what is causing the issue...
  • hydrocanuckhydrocanuck Member Posts: 1 Arc User
    edited December 2014
    I just lost connection, and can't get back in. Anyone else?
  • cantrill1cantrill1 Member Posts: 47 Arc User
    edited December 2014
    i now get the same issue, wont let me auto update my launcher .....
  • lurka72lurka72 Member Posts: 44 Arc User
    edited December 2014
    I wish you all a Happy New Bugged Year! ;)

    Greetings,
    Adm. Lurak
  • stewart904stewart904 Member Posts: 1 Arc User
    edited December 2014
    same issue as above, wont connect to patch server. was working fine last night.
  • panthro2panthro2 Member Posts: 46 Arc User
    edited December 2014
    yaeh I'm having the same problem. Now I no what I don't like about the new site nothing tells you when the Servers down like in the OLD days.
  • suroh777suroh777 Member Posts: 2 Arc User
    edited December 2014
    stewart904 wrote: »
    same issue as above, wont connect to patch server. was working fine last night.

    Cryptic launcher refuses to work, keep getting an error stating my internet must be messed up which is not the case. No suggestions?
  • vaiwaharvaiwahar Member Posts: 3 Arc User
    edited December 2014
    Same problem here game worked fine, exited game and 5 min the launcher doesn't autoupdate, internet is working fine, using it right now -.-
  • punctuatedcolonpunctuatedcolon Member Posts: 10 Arc User
    edited December 2014
    same here too. STO CO and NWO all offline, wont get past the auto updater. PWI is fine tho
  • carlosbflycarlosbfly Member Posts: 682 Arc User
    edited December 2014
    suroh777 wrote: »
    Cryptic launcher refuses to work, keep getting an error stating my internet must be messed up which is not the case. No suggestions?

    Yup, getting the same. Totally fine this morning (UK time), now it won't even log into the launcher.
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