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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Cryptic Launcher Autoupdate Problem

1…6263656768…102

Comments

  • kaelgorkaelgor Member Posts: 24 Arc User
    edited January 2013
    tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 3 ms 3 ms 3 ms ***.***.*.*
    2 12 ms 10 ms 11 ms **.***.***.*
    3 13 ms 52 ms 47 ms tge7-2.elpstx8-er01.texas.rr.com [24.92.98.73]
    4 30 ms 31 ms 31 ms tge0-9-0-0.elpstxhe-cr02.texas.rr.com [24.175.60
    .110]
    5 27 ms 30 ms 31 ms agg10.elpstxhe-cr01.texas.rr.com [24.175.60.222]

    6 34 ms 31 ms 31 ms agg25.dllatxl3-cr01.texas.rr.com [24.175.60.220]

    7 28 ms 31 ms 31 ms 107.14.17.136
    8 29 ms 28 ms 27 ms 107.14.17.234
    9 26 ms 28 ms 28 ms te0-7-0-15.ccr21.dfw03.atlas.cogentco.com [154.5
    4.11.49]
    10 29 ms 30 ms 30 ms te0-2-0-4.ccr21.dfw01.atlas.cogentco.com [66.28.
    4.173]
    11 38 ms 39 ms 39 ms te0-3-0-6.ccr21.mci01.atlas.cogentco.com [154.54
    .46.201]
    12 53 ms 53 ms 53 ms te0-3-0-7.ccr21.ord01.atlas.cogentco.com [154.54
    .84.74]
    13 76 ms 84 ms 79 ms te0-2-0-2.ccr22.bos01.atlas.cogentco.com [154.54
    .43.194]
    14 77 ms 77 ms 78 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * 68 ms * fr.playstartrekonline.eu [208.95.185.44]
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • sunfranckssunfrancks Member Posts: 3,925 Arc User
    edited January 2013
    axiomcore wrote: »
    Works. Thanks a ton, sunfracks.

    No problem, glad I could help :D
    Fed: Eng Lib Borg (Five) Tac Andorian (Shen) Sci Alien/Klingon (Maelrock) KDF:Tac Romulan KDF (Sasha) Tac Klingon (K'dopis)
    Founder, member and former leader to Pride Of The Federation Fleet.
    What I feel after I hear about every decision made since Andre "Mobile Games Generalisimo" Emerson arrived...
    3oz8xC9gn8Fh4DK9Q4.gif





  • sindreksindrek Member Posts: 0 Arc User
    edited January 2013
    ussdanube wrote: »
    I am affected. Been Waiting since 6PM GMT. it is now 9:33PM GMT. if they do get this sorted i hope there's some sort of compensation. maybe a special cryptic compensation box which features all the lock box ships, the jem'hadar attack ship, the breen chell grett cruiser and the standard odyssey star cruiser. openable for free. no doff packs, no xp bonuses just the ships. if not that at least bring forward the 3 year anniversary event forward 2 days early and let us play the special new feature episode as a thank you for waiting.P.S Great game when Playable

    Here, here. I second
  • locozocolocozoco Member Posts: 41 Arc User
    edited January 2013
    As a lifetime subscriber since launch of the game, it would be nice to get some compensation for our loss of game-play.

    This is a loss of approximately 960 dilithium, 75+ Omega Marks, and a minimum of 1 Borg Neural Processer to any one of my toons per hour. Based on this I conclude that I could run 3 Elite STF's per hour. Being unable to play STO since at least 11AM/8AM EST/PST that is 5.5 hours right now.

    So, let's do the math.

    960*3*5 = 14,400 Dilithium LOST
    75*3*5 = 1,125+ Omega Marks LOST
    1*3*5 = 15+ Borg Neural Processors LOST

    These amounts do not include any bonuses during the Reputation Bonus Time-frame, nor does it include any of the additional Omega Marks or Borg Neural Processors one might getting during the Elite STF runs.

    Compensation for the loss of game time would be highly appreciated by all players that are affected by the Cryptic/PerfectWolrd's Patchserver issue.

    THANK YOU
  • wereleywereley Member Posts: 95 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.


    C:\>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms mymodem [192.168.2.1]
    2 11 ms 11 ms 11 ms bas16-ottawa23_lo0_SYMP.net.bell.ca [64.230.200.
    138]
    3 11 ms 11 ms 11 ms dis32-ottawa23_5-2-0_100.net.bell.ca [64.230.56.
    116]
    4 23 ms 25 ms 26 ms BX5-NEWYORK83_POS12-0-0_core.net.bell.ca [64.230
    .187.93]
    5 41 ms 98 ms 157 ms te0-2-0-0.ccr21.jfk05.atlas.cogentco.com [154.54
    .10.205]
    6 31 ms 57 ms 22 ms te0-1-0-5.mpd22.jfk02.atlas.cogentco.com [154.54
    .5.209]
    7 206 ms 170 ms 149 ms te0-0-0-6.ccr21.bos01.atlas.cogentco.com [154.54
    .5.249]
    8 127 ms 112 ms 146 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    9 * 37 ms 38 ms 38.111.40.114
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\>cd users

    C:\Users>cd cmu

    C:\Users\CMU>nettest
    unable to allocate performance buffer
    contacting nettest server..
    Local IP: 65.94.238.117
    Ping: 32.3 msec
    Port: 80: 499 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 526 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 501 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 508 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 521 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 505 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 512 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 523 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 507 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 407 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 331 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 391 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 371 KB/sec 0 KB/sec 0 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit
  • dddircdddirc Member Posts: 0 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms buffalo.setup [***.**.**.***]
    2 70 ms 45 ms 23 ms cpc11-cwma8-2-0-gw.7-3.cable.virginmedia.com [**
    .**.***.*]
    3 14 ms 19 ms 28 ms swan-core-1b-ae5-2163.network.virginmedia.net [8
    0.0.255.197]
    4 94 ms 46 ms 45 ms winn-bb-1b-ge-320-0.network.virginmedia.net [212
    .43.162.109]
    5 46 ms 56 ms 61 ms popl-bb-1a-ae1-0.network.virginmedia.net [62.253
    .185.201]
    6 45 ms 31 ms 33 ms popl-tmr-1-ae4-0.network.virginmedia.net [213.10
    5.159.2]
    7 56 ms 75 ms 41 ms amst-ic-1-as0-0.network.virginmedia.net [213.105
    .175.6]
    8 42 ms 73 ms 44 ms te0-7-0-10.ccr21.ams04.atlas.cogentco.com [130.1
    17.15.5]
    9 55 ms 43 ms 45 ms te0-2-0-3.mpd22.ams03.atlas.cogentco.com [154.54
    .36.133]
    10 51 ms 66 ms * te0-1-0-2.ccr21.lpl01.atlas.cogentco.com [154.54
    .37.78]
    11 119 ms 118 ms 90 ms te0-0-0-5.ccr22.lpl01.atlas.cogentco.com [154.54
    .60.61]
    12 147 ms 118 ms 129 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    13 120 ms * * te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • themariethemarie Member Posts: 1,055 Arc User
    edited January 2013
    I'm seeing quite a few request timed outs when I run this.

    THANK GOODNESS I'm an LTS otherwise I'd be pissing blood over not being able to play while subbed.

    Still not amused by this, really there is no backup or alternative?

    Ok, I get as far as perfectworldent-4.broder11.bsn.pnap.net [216.52.61.78] everything from there is "time out."
    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Owner>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 32 ms 32 ms 32 ms 10.41.13.1
    3 33 ms 32 ms 32 ms P15-0.BFLONY-LCR-02.verizon-gni.net [130.81.33.2
    40]
    4 44 ms 44 ms 43 ms so-3-0-0-0.NY325-BB-RTR2.verizon-gni.net [130.81
    .28.136]
    5 44 ms 44 ms 44 ms 0.so-6-0-3.XT2.NYC4.ALTER.NET [152.63.10.25]
    6 55 ms 54 ms 55 ms 0.ge-7-0-0.XL4.BOS4.ALTER.NET [152.63.3.89]
    7 55 ms 55 ms 54 ms POS7-0.GW5.BOS4.ALTER.NET [152.63.25.57]
    8 56 ms 54 ms 56 ms internap-gw.customer.alter.net [65.207.236.58]
    9 53 ms 53 ms 52 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    10 55 ms 53 ms 54 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\Owner>
  • captainmal3captainmal3 Member Posts: 436 Arc User
    edited January 2013
    ussdanube wrote: »
    I am affected. Been Waiting since 6PM GMT. it is now 9:33PM GMT. if they do get this sorted soon i hope there's some sort of compensation. maybe a special cryptic compensation box which features all the lock box ships, the jem'hadar attack ship, the breen chell grett cruiser and the standard odyssey star cruiser. openable for free. no doff packs, no xp bonuses just the ships. if not that at least bring forward the 3 year anniversary event forward 2 days early and let us play the special new feature episode as a thank you for waiting.P.S Great game when Playable

    Nice to know you're reasonable with your requests.
  • archer6621archer6621 Member Posts: 3 Arc User
    edited January 2013
    Our team is investigating your reports and we hope to have a resolution as soon as possible

    bull **** they are if your team is investigating u would give us updates on how your doing.
    ya im a red shirt so what im a master at being cannon fodder so what?:cool:
  • arabaturarabatur Member Posts: 410 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Simon>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 7 ms 27 ms 6 ms 10.14.72.1
    2 34 ms 7 ms 29 ms basl-core-2b-ae10-723.network.virginmedia.net [8
    1.96.1.161]
    3 34 ms 54 ms 49 ms popl-bb-1b-ae11-0.network.virginmedia.net [81.96
    .0.149]
    4 53 ms 23 ms 8 ms popl-bb-1a-ae0-0.network.virginmedia.net [213.10
    5.174.229]
    5 31 ms 23 ms 25 ms popl-tmr-1-ae4-0.network.virginmedia.net [213.10
    5.159.2]
    6 32 ms 35 ms 45 ms amst-ic-1-as0-0.network.virginmedia.net [213.105
    .175.6]
    7 39 ms 40 ms 25 ms te0-7-0-10.ccr21.ams04.atlas.cogentco.com [130.1
    17.15.5]
    8 40 ms 53 ms 38 ms te0-4-0-5.ccr21.ams03.atlas.cogentco.com [154.54
    .39.109]
    9 49 ms 47 ms 45 ms te0-4-0-2.ccr22.lpl01.atlas.cogentco.com [154.54
    .58.42]
    10 124 ms 124 ms 101 ms te0-2-0-3.ccr21.bos01.atlas.cogentco.com [154.54
    .31.189]
    11 96 ms 113 ms 88 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    I am paying for not be able to play. I hope to expect some form of compensation.
    Definitely not an Arc User.
  • sindreksindrek Member Posts: 0 Arc User
    edited January 2013
    locozoco wrote: »
    IAs a lifetime subscriber since launch of the game, it would be nice to get some compensation for our loss of game-play.

    This is a loss of approximately 960 dilithium, 75+ Omega Marks, and a minimum of 1 Borg Neural Processer to any one of my toons per hour. Based on this I conclude that I could run 3 Elite STF's per hour. Being unable to play STO since at least 11AM/8AM EST/PST that is 5.5 hours right now.

    So, let's do the math.

    960*3*5 = 14,400 Dilithium LOST
    75*3*5 = 1,125+ Omega Marks LOST
    1*3*5 = 15+ Borg Neural Processors LOST

    These amounts do not include any bonuses during the Reputation Bonus Time-frame, nor does it include any of the additional Omega Marks or Borg Neural Processer one might getting during the Elite STF runs.

    Compensation for the loss of game time would be highly appreciated by all players that are affected by the Cryptic/PerfectWolrd's Patchserver issue.

    THANK YOU

    could even be more dil if there was a special event scheduled.
  • courdinn352courdinn352 Member Posts: 5 Arc User
    edited January 2013
    fabinoudu73 wrote: »
    Is anyone even playing this game? Here in France the launcher won't even start... All I get is a small window named Cryptic Launcher Autoupdate with "Trying to update the launcher. Please be patient. Tried connecting # times." And at 3 times it says unable to etablish connection to patch server ect.. Yay

    I am getting the same thing over in Hawaii.
  • jeremiahhayesjeremiahhayes Member Posts: 147 Arc User
    edited January 2013
    Well, I found a possible solution...I was not able to login using my normal connection (ISP) through AT&T/Bellsouth, but since I also have a Verizon Jetpack for something else, I fired it up, disconnected my normal logon, and used the jetpack to connect to the Internet, and it downloaded the patch and logged on, but still won't connect through my normal ISP...
    There is about as much water on Earth now as there was three billion years ago. But while the amount of water has remained static, the amount of tequila and Triple Sec available for the making of Margaritas has expanded enormously. So you see, we have made progress after all. ~Anonymous
  • ivannanukeivannanuke Member Posts: 237 Arc User
    edited January 2013
    Well this is a royal **** up aint it Cryptic.
    PROUD TO PLAY THIS GAME MINUS TO GIVING ANY INCOME TO CRYPTIC
  • rcottamrcottam Member Posts: 3 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\****>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms BTHomeHub.home
    2 6 ms 6 ms 6 ms 217.32.143.224
    3 7 ms 6 ms 6 ms 217.32.144.14
    4 8 ms 8 ms 8 ms 213.120.181.214
    5 27 ms 9 ms 9 ms 217.41.169.59
    6 9 ms 9 ms 9 ms 217.41.169.107
    7 8 ms 8 ms 7 ms acc1-10GigE-9-3-0.sf.21cn-ipp.bt.net [109.159.25
    1.95]
    8 16 ms 15 ms 16 ms core1-te0-0-0-7.ealing.ukcore.bt.net [109.159.25
    1.33]
    9 12 ms 12 ms 12 ms transit1-pos1-0-0.telehouse.ukcore.bt.net [62.6.
    201.82]
    10 100 ms 14 ms 14 ms 166-49-211-153.eu.bt.net [166.49.211.153]
    11 14 ms 14 ms 14 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.49]
    12 20 ms 19 ms 20 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
    7.14.49]
    13 18 ms 19 ms 20 ms te0-0-0-4.mpd21.lon13.atlas.cogentco.com [154.54
    .57.102]
    14 98 ms 98 ms 95 ms te0-7-0-27.ccr21.bos01.atlas.cogentco.com [154.5
    4.1.93]
    15 86 ms 86 ms 86 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * ^C
    C:\Users\**>
  • nomorenamesearchnomorenamesearch Member Posts: 0 Arc User
    edited January 2013
    locozoco wrote: »
    As a lifetime subscriber since launch of the game, it would be nice to get some compensation for our loss of game-play.

    This is a loss of approximately 960 dilithium, 75+ Omega Marks, and a minimum of 1 Borg Neural Processer to any one of my toons per hour. Based on this I conclude that I could run 3 Elite STF's per hour. Being unable to play STO since at least 11AM/8AM EST/PST that is 5.5 hours right now.

    So, let's do the math.

    960*3*5 = 14,400 Dilithium LOST
    75*3*5 = 1,125+ Omega Marks LOST
    1*3*5 = 15+ Borg Neural Processors LOST

    These amounts do not include any bonuses during the Reputation Bonus Time-frame, nor does it include any of the additional Omega Marks or Borg Neural Processer one might getting during the Elite STF runs.

    Compensation for the loss of game time would be highly appreciated by all players that are affected by the Cryptic/PerfectWolrd's Patchserver issue.

    THANK YOU


    You are a funny person. I like you. :)
  • maddog0000doommaddog0000doom Member Posts: 1,017 Arc User
    edited January 2013
    helixsunbringer wrote: »
    I was having problems as well so I am trying a complete reinstall of the game to see if that helps the issue, but I am not very hopeful that it will. Especially since it looks like I won't be able to get the game reinstalled prior to the actual scheduled maintenance start time.

    Another problem I have encountered that has perturbed me to no end is that I attempted to purchase 25.00 US Dollars worth of Zen using Paypal earlier today (around 3:00 am PST) and for some reason the purchase is showing up fine on both my paypal account and bank account, but it does not seem to be appearing on the Perfect World Entertainment Wallet AT ALL. Thus I have apparently wasted 25.00 USD that has somehow disappeared into the ?ther. I have submitted a ticket about this matter. But I am not hopeful that this will be resolved before the end of the Key's Sale, which is unfortunate for me.

    what would be the point in reinstalling the game whats that going to do nothing!. pointless waste of time but have at it sir
    [SIGPIC][/SIGPIC]
  • yamato4745yamato4745 Member Posts: 12 Arc User
    edited January 2013
    1 7 ms 1 ms 1 ms 192.168.1.1
    2 9 ms 10 ms 7 ms 10.163.0.1
    3 9 ms 9 ms 12 ms dtr01olvemo-tge-0-3-0-2.olve.mo.charter.com [96.
    34.52.76]
    4 16 ms 10 ms 23 ms bbr01olvemo-tge-0-1-0-9.olve.mo.charter.com [96.
    34.2.196]
    5 17 ms 17 ms 23 ms kcm-edge-13.inet.qwest.net [72.165.193.73]
    6 225 ms 208 ms 26 ms dap-brdr-04.inet.qwest.net [67.14.2.170]
    7 325 ms 208 ms 31 ms te0-0-0-15.ccr21.dfw03.atlas.cogentco.com [154.5
    4.11.165]
    8 324 ms 208 ms 97 ms te0-4-0-3.ccr21.dfw01.atlas.cogentco.com [154.54
    .82.21]
    9 117 ms 208 ms 97 ms te0-2-0-6.ccr21.mci01.atlas.cogentco.com [154.54
    .46.185]
    10 325 ms 208 ms 97 ms te0-4-0-3.ccr21.ord01.atlas.cogentco.com [154.54
    .6.157]
    11 224 ms 97 ms 208 ms te0-4-0-6.ccr22.bos01.atlas.cogentco.com [154.54
    .45.218]
    12 533 ms 207 ms 405 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 144 ms * * 208.95.185.41
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.






    contacting nettest server..
    Local IP: 75.132.35.9
    Ping: 136.4 msec
    Port: 80: 112 KB/sec 6 KB/sec 119 KB/sec 500
    Port: 80: 299 KB/sec 11 KB/sec 314 KB/sec 500
    Port: 443: 289 KB/sec 8 KB/sec 303 KB/sec 500
    Port: 443: 287 KB/sec 8 KB/sec 301 KB/sec 500
    Port: 7255: timed out
    Port: 7255: 269 KB/sec 7 KB/sec 282 KB/sec 500
    Port: 7003: 267 KB/sec 9 KB/sec 281 KB/sec 500
    Port: 7003: 299 KB/sec 8 KB/sec 313 KB/sec 500
    Port: 7202: 268 KB/sec 9 KB/sec 282 KB/sec 500
    Port: 7202: 260 KB/sec 7 KB/sec 272 KB/sec 500
    Port: 7499: 323 KB/sec 8 KB/sec 339 KB/sec 500
    Port: 7499: 282 KB/sec 7 KB/sec 296 KB/sec 500
    Port: 80: 300 KB/sec 8 KB/sec 314 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
  • lolimpicardlolimpicard Member Posts: 309
    edited January 2013
    origcaptainquack wrote: »
    you know the problem exists that people cant get in. i see post where people are posting there tests for you- cryptic to try and tell you resolve the problem.

    this is not going to help you- cryptic. and you still dont have a clue is to what happened. now if you ask me i will tell you. only if bran flakes or a dev asks as i dont want to get banned by there stupid rules.

    Ooooh, do I smell a conspiracy?
    [SIGPIC][/SIGPIC]
    He's dead, Jim.
  • basilisk51basilisk51 Member Posts: 10 Arc User
    edited January 2013
    My day off so i thought why not keep grinding all day to get my dred. Now this. They really should do something for people this is bs. Maybe open the attack ship for 25 mil or 100,000 dil in the store till the first week in feb ends because its dominion time and people would LOVE that and keep some of the frustration away. Things like this happen but when they happen to such severity some form of good will compensation goes a long way to show that a company cares about its consumers, plus that ship hasn't been accessible for several years. This promotion would give new members the incentive to buy even after all this.
  • ravynknightravynknight Member Posts: 2 Arc User
    edited January 2013
    sindrek wrote: »
    Here, here. I second

    i third this
  • jharyljjharylj Member Posts: 9 Arc User
    edited January 2013
    The same problem appears here in germany to me and my friends...

    I think there are more then enough tracerts here. I ve made a ping and see the result:

    (Sorry german M$ but the result should be clear)

    C:\Users\admin>ping -t patchserver.crypticstudios.com

    Ping wird ausgef?hrt f?r patchserver.crypticstudios.com [208.95.185.41] mit 32 Bytes Daten:
    Zeit?berschreitung der Anforderung.
    Zeit?berschreitung der Anforderung.
    Zeit?berschreitung der Anforderung.
    Antwort von 208.95.185.41: Bytes=32 Zeit=99ms TTL=39
    Zeit?berschreitung der Anforderung.
    Zeit?berschreitung der Anforderung.
    Zeit?berschreitung der Anforderung.
    Zeit?berschreitung der Anforderung.
    Zeit?berschreitung der Anforderung.
    Zeit?berschreitung der Anforderung.
    Antwort von 208.95.185.41: Bytes=32 Zeit=98ms TTL=17
    Zeit?berschreitung der Anforderung.
    Zeit?berschreitung der Anforderung.
    Zeit?berschreitung der Anforderung.

    Cryptic restart your server ;)
  • sindreksindrek Member Posts: 0 Arc User
    edited January 2013
    This can only mean one thing............................ZEN SURVEYS!!!!
  • ussdanubeussdanube Member Posts: 105 Arc User
    edited January 2013
    vedmid wrote: »
    This is such an odd error... I get it occasionally and I can usually resolve it by powering down my modem and router. Just a guess... could this have something to do with static vs non-static IP addresses? Maybe the Cryptic Launcher doesn't like certain IP addresses and every time I power off my router it get a new IP address?

    Anyway... I was able to play last night and low and behold, like many others in this thread, I try to log on a few hours later and no luck. By the way my usual trick doesn't work, however, maybe I keep getting an IP address that Cryptic Launcher doesn't like... just a thought.
    ussdanube wrote: »
    I am affected. Been Waiting since 6PM GMT. it is now 9:33PM GMT. if they do get this sorted soon i hope there's some sort of compensation. maybe a special cryptic compensation box which features all the lock box ships, the jem'hadar attack ship, the breen chell grett cruiser and the standard odyssey star cruiser. openable for free. no doff packs, no xp bonuses just the ships. as in random one ship per character if not that at least bring forward the 3 year anniversary event forward 2 days early and let us play the special new feature episode as a thank you for waiting.P.S Great game when Playable
    captainmal3 wrote: »
    Nice to know you're reasonable with your requests.

    I meant one randomly chosen vessel as compensation not all of them.
  • evilmatt666evilmatt666 Member Posts: 0 Arc User
    edited January 2013
    Here is my tracert.
    C:\Users\EvilMatt666>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms BTHomeHub.home [192.168.1.254]
    2 14 ms 13 ms 13 ms 217.32.146.170
    3 13 ms 13 ms 13 ms 217.32.146.238
    4 14 ms 13 ms 14 ms 213.120.156.146
    5 15 ms 14 ms 14 ms 217.41.168.195
    6 14 ms 14 ms 14 ms 217.41.168.109
    7 14 ms 14 ms 14 ms acc2-10GigE-0-2-0-5.l-far.21cn-ipp.bt.net [109.1
    59.249.227]
    8 14 ms 15 ms 15 ms core1-te0-7-0-14.faraday.ukcore.bt.net [109.159.
    249.163]
    9 17 ms 16 ms 15 ms host213-121-193-30.ukcore.bt.net [213.121.193.30
    ]
    10 16 ms 15 ms 15 ms core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.6
    5.122]
    11 16 ms 15 ms 15 ms 166-49-211-157.eu.bt.net [166.49.211.157]
    12 15 ms 15 ms 15 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.49]
    13 17 ms 15 ms 16 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
    7.14.49]
    14 16 ms 16 ms 16 ms te0-3-0-5.mpd21.lon13.atlas.cogentco.com [130.11
    7.0.58]
    15 88 ms 89 ms 89 ms te0-7-0-33.ccr21.bos01.atlas.cogentco.com [154.5
    4.5.161]
    16 89 ms 89 ms 89 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    17 * 112 ms * 38.111.40.114
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    Based in London, UK.
    ISP = BT Infinity. (no connection issues)

    I'm seeing what lots of others have already said, gets to Boston and then nothing.

    "Insanity is doing the same thing over and over and expecting different results."
  • hanoverhanover Member Posts: 0 Arc User
    edited January 2013
    fabinoudu73 wrote: »
    Is anyone even playing this game?

    Apparently a few people are having some success with ridiculous workarounds like cell phone tethering and 3rd party network software. That's nothing the "Team" has any business asking us to do just to wring some functionality out of their product, and so I won't.
    Does Arc install a root kit? Ask a Dev today!
  • sophietreksophietrek Member Posts: 1 Arc User
    edited January 2013
    Microsoft Windows [version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. Tous droits r?serv?s.

    C:\>tracert patchserver.crypticstudios.com

    D?termination de l'itin?raire vers patchserver.crypticstudios.com [208.95.185.41
    ]
    avec un maximum de 30 sauts*:

    1 <1 ms <1 ms <1 ms FREEBOX [192.168.0.254]
    2 23 ms 23 ms 23 ms 88.176.109.254
    3 30 ms 23 ms 37 ms 213.228.26.126
    4 25 ms 24 ms 25 ms th2-6k-2-po23.intf.routers.proxad.net [212.27.51
    .73]
    5 28 ms 25 ms 24 ms bzn-crs16-1-be2000.intf.routers.proxad.net [212.
    27.57.210]
    6 27 ms 26 ms 27 ms bzn-crs16-2-be1000.intf.routers.proxad.net [212.
    27.59.102]
    7 25 ms 25 ms 25 ms te0-1-0-5.365.mag21.par01.atlas.cogentco.com [14
    9.6.160.101]
    8 24 ms 24 ms 26 ms te0-0-0-12.mpd22.par01.atlas.cogentco.com [130.1
    17.50.70]
    9 33 ms 34 ms 33 ms te0-4-0-2.mpd22.lon13.atlas.cogentco.com [154.54
    .60.217]
    10 108 ms 107 ms 107 ms te0-3-0-4.ccr22.bos01.atlas.cogentco.com [154.54
    .5.122]
    11 107 ms 106 ms 106 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    12 * 118 ms 120 ms 38.111.40.114
    13 * * * D?lai d'attente de la demande d?pass?.
    14 * * * D?lai d'attente de la demande d?pass?.
    15 * * * D?lai d'attente de la demande d?pass?.
    16 * * * D?lai d'attente de la demande d?pass?.
    17 * * * D?lai d'attente de la demande d?pass?.
    18 * * * D?lai d'attente de la demande d?pass?.
    19 * * * D?lai d'attente de la demande d?pass?.
    20 * * * D?lai d'attente de la demande d?pass?.
    21 * * * D?lai d'attente de la demande d?pass?.
    22 * * * D?lai d'attente de la demande d?pass?.
    23 * * * D?lai d'attente de la demande d?pass?.
    24 * * * D?lai d'attente de la demande d?pass?.
    25 * * * D?lai d'attente de la demande d?pass?.
    26 * * * D?lai d'attente de la demande d?pass?.
    27 * * * D?lai d'attente de la demande d?pass?.
    28 * * * D?lai d'attente de la demande d?pass?.
    29 * * * D?lai d'attente de la demande d?pass?.
    30 * * * D?lai d'attente de la demande d?pass?.

    Itin?raire d?termin?.

    C:\>
    C:\>nettest.exe
    unable to allocate performance buffer
    contacting nettest server..
    Local IP: 88.176.109.17
    Ping: 103.8 msec
    Port: 80: 125 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 395 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 126 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 568 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 309 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 108 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 570 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 569 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 91 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 110 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 100 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 321 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 235 KB/sec 0 KB/sec 0 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit
  • braxsonbraxson Member Posts: 3 Arc User
    edited January 2013
    ussdanube wrote: »
    I am affected. Been Waiting since 6PM GMT. it is now 9:33PM GMT. if they do get this sorted soon i hope there's some sort of compensation. maybe a special cryptic compensation box which features all the lock box ships, the jem'hadar attack ship, the breen chell grett cruiser and the standard odyssey star cruiser. openable for free. no doff packs, no xp bonuses just the ships. as in random one ship per character if not that at least bring forward the 3 year anniversary event forward 2 days early and let us play the special new feature episode as a thank you for waiting.P.S Great game when Playable

    Good luck with that.
  • ivannanukeivannanuke Member Posts: 237 Arc User
    edited January 2013
    They have checked the computer is not making out with a penguin right?
    PROUD TO PLAY THIS GAME MINUS TO GIVING ANY INCOME TO CRYPTIC
  • wborbitwborbit Member Posts: 2 Arc User
    edited January 2013
    C:\>tracert launcher.startrekonline.com

    Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30
    Abschnitte:

    1 1 ms 1 ms <1 ms 192.168.1.1
    2 57 ms 43 ms 46 ms 217.0.118.125
    3 50 ms 61 ms 43 ms 87.186.246.6
    4 51 ms 51 ms 82 ms f-ed6-i.F.DE.NET.DTAG.DE [62.156.131.242]
    5 52 ms 54 ms 53 ms te0-7-0-1.ccr21.fra03.atlas.cogentco.com [130.117.14.149]
    6 59 ms 60 ms 58 ms te0-0-0-2.ccr21.ams03.atlas.cogentco.com [130.117.48.165]
    7 69 ms 70 ms 69 ms te0-2-0-7.ccr21.lpl01.atlas.cogentco.com [154.54.37.90]
    8 138 ms 138 ms 136 ms te0-7-0-3.ccr21.bos01.atlas.cogentco.com [154.54.31.169]
    9 138 ms 135 ms 137 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    10 * * * Zeit?berschreitung der Anforderung.
    11 * * * Zeit?berschreitung der Anforderung.
    12 * * * Zeit?berschreitung der Anforderung.
    13 * * * Zeit?berschreitung der Anforderung.
    14 * * * Zeit?berschreitung der Anforderung.
    15 * * * Zeit?berschreitung der Anforderung.
    16 * * * Zeit?berschreitung der Anforderung.
    17 * * * Zeit?berschreitung der Anforderung.
    18 * * * Zeit?berschreitung der Anforderung.
    19 * * * Zeit?berschreitung der Anforderung.
    20 * * * Zeit?berschreitung der Anforderung.
    21 * * * Zeit?berschreitung der Anforderung.
    22 * * * Zeit?berschreitung der Anforderung.
    23 * * * Zeit?berschreitung der Anforderung.
    24 * * * Zeit?berschreitung der Anforderung.
    25 * * * Zeit?berschreitung der Anforderung.
    26 * * * Zeit?berschreitung der Anforderung.
    27 * * * Zeit?berschreitung der Anforderung.
    28 * * * Zeit?berschreitung der Anforderung.
    29 * * * Zeit?berschreitung der Anforderung.
    30 * * * Zeit?berschreitung der Anforderung.

    Ablaufverfolgung beendet.

    C:\>

    unable to allocate performance buffer
    contacting nettest server..
    Local IP: 79.193.30.34
    Ping: 130.5 msec
    Port: 80: 426 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 235 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 427 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 204 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 206 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 425 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 162 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 156 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 236 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 130 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 96 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 426 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 428 KB/sec 0 KB/sec 0 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit
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