We are actively troubleshooting the issues surrounding lag and map transfers.
Our hope is to resolve the issue as quickly as possible. I will update this thread once there is a resolution.5:30PM Update:
We may have a plan. Currently it is in the process of being sanity checked. There is a high likelihood that there will be a brief maintenance to resolve this issue.6:00PM Update:
Okay everyone the plan for fixing this issue has changed. Since it got worse as the day went on we upped the time table.
We've started some work on the db to prep it for the fix.
Sometime around 6:15 (exact time to come with plenty of warnings in game) we'll be bringing the servers down for emergency maintenance.
That'll let us run the rest of the fixes needed to solve the map transfer lag issue.
Once the fixes are finished we'll be bringing the servers back up.
We're working hard to get other fixes ready for the same window (PvP in particular). If they aren't ready in time we may still need to do a 3am maintenance, but hopefully we can kill two birds with one stone.6:15PM Update:
We will be performing a maintenance period within the next few minutes. The servers will be offline momentarily while we apply a fix. The maintenance is expected to last two hours and we hope to be back up by 8:30PM7:30PM Update:
So far, the maintenance is going as planned 8:00PM Update:
An operation on the server is taking longer than expected. The ETA on uptime is now between 9:00 and 9:30PM PDT.8:45PM Update:
Still on track for 9:30 PDT. The new version should have fixes for the lag and the PVP rewards9:30PM Update:
Seeing some issues with the patchservers. Will report back soon.10:00PM Update:
There was an issue with patching the server. Several developers are looking at it and we hope to have an update soon. No specific ETA yet.10:30PM Update:
We believe that the new build is on the new servers. Soon we hope QA to be performing the sanity checks before we make them Live.11:00PM Update:
QA is patching and will begin performing the sanity checks shortly!11:10PM Update:
New build is on the server. QA is testing now. Shard will be opened if everything checks out!11:30PM Update
Our QA tests are almost complete. Everything has passed so far.11:32PM Update:
We're officially back! Log in and have a great time.
Thank you for your patience!