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Saturday Lag/Map Transfer Issues

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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    GM_Destra wrote:
    11:30PM Update
    Our QA tests are almost complete. Everything has passed so far.

    Yes I am still here, I would like to requisition a new set of eye balls, all this reading has made my old ones bleed out dry.
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Roark24601 wrote: »
    LOL

    We will know shortly...


    Roark


    I gather the collective BAC will drastically increase post-completion of tonight's patch's patch! :-D
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    OpenOpenOpenOpenOpenOpen( /gasp )OpenOpenOpenOpen...
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    at least we know the server the forum is on can take a game downtime beating :D
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Can we get an official number of how many people login within the first 30sec the sever is online dieing to know...
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Bus_Driver wrote:
    Are any of u guys wearing Pajamas? I know i would if i was in your position... Wearing PJ's and drinking MT Dew, while dilligently pluggin away at the problem... AH i love a good allnighter... Athough id much rather be chucking dice than tracking down a server malfunction.

    gym shorts and coca colas. lots.
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    firefox11 wrote: »
    I'm starting to hear magic carpet ride playing.
    GM_Destra wrote:
    11:30PM Update
    Our QA tests are almost complete. Everything has passed so far.

    http://www.youtube.com/watch?v=V92OBNsQgxU

    Or if you prefer....
    http://www.youtube.com/watch?v=sx7XNb3Q9Ek
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    This is what happens when you let a tribble run on the hamster wheel... Leave it alone for an hour and come back and its no longer running the wheel but breeding!
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    jbomhold3 wrote: »
    Can we get an official number of how many people login within the first 30sec the sever is online dieing to know...


    Just enough to kill it until tomorrow night! :eek:
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Thanks for the continued updates GM_Destra. Most of us know that you guys are working as fast as you can to resolve a major issue. Thanks for that. :)
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    GM_Destra wrote:
    11:30PM Update
    Our QA tests are almost complete. Everything has passed so far.

    about dang time!
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    GM_Destra wrote:
    Hey All,

    We are actively troubleshooting the issues surrounding lag and map transfers.

    Our hope is to resolve the issue as quickly as possible. I will update this thread once there is a resolution.

    5:30PM Update: We may have a plan. Currently it is in the process of being sanity checked. There is a high likelihood that there will be a brief maintenance to resolve this issue.

    6:00PM Update: Per Continuum:

    Okay everyone the plan for fixing this issue has changed. Since it got worse as the day went on we upped the time table.

    We've started some work on the db to prep it for the fix.
    Sometime around 6:15 (exact time to come with plenty of warnings in game) we'll be bringing the servers down for emergency maintenance.
    That'll let us run the rest of the fixes needed to solve the map transfer lag issue.
    Once the fixes are finished we'll be bringing the servers back up.

    We're working hard to get other fixes ready for the same window (PvP in particular). If they aren't ready in time we may still need to do a 3am maintenance, but hopefully we can kill two birds with one stone.

    6:15PM Update:
    We will be performing a maintenance period within the next few minutes. The servers will be offline momentarily while we apply a fix. The maintenance is expected to last two hours and we hope to be back up by 8:30PM

    7:30PM Update:
    So far, the maintenance is going as planned :)

    8:00PM Update:
    An operation on the server is taking longer than expected. The ETA on uptime is now between 9:00 and 9:30PM PDT.

    8:45PM Update:
    Still on track for 9:30 PDT. The new version should have fixes for the lag and the PVP rewards


    9:30PM Update:
    Seeing some issues with the patchservers. Will report back soon.

    10:00PM Update:
    There was an issue with patching the server. Several developers are looking at it and we hope to have an update soon. No specific ETA yet.

    10:30PM Update:
    We believe that the new build is on the new servers. Soon we hope QA to be performing the sanity checks before we make them Live.

    11:00PM Update:
    QA is patching and will begin performing the sanity checks shortly!

    11:10PM Update:
    New build is on the server. QA is testing now. Shard will be opened if everything checks out!

    11:30PM Update
    Our QA tests are almost complete. Everything has passed so far.

    Thank you for your patience!

    GAH, Cryptic Dev's never listen to their customers... they never communicate with them... they never update us on problems and fixes to those problems...

    ... oh wait. Never mind all that.

    Good work and keep it up. I knew I'd be out for a day of playing when I got that lag trying to log in and get to my bridge. Glad to see the issue is being resolved and quickly. Glad I'm here for the long haul.
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I'd like to thank them for posting as many updates as they have. It's certainly much more info than most the MMO's i've played in the past.
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Keep posting! We gotta get this motha up to 100 pages!
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Man that light is going to go green and it'll go right back to red as we all flood the server...
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    teh suspenz is killing meh >.<
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    11:32PM Update:
    We're officially back! Log in and have a great time. :)
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    jbomhold3 wrote: »
    Can we get an official number of how many people login within the first 30sec the sever is online dieing to know...


    maybe we can crash it with the simultaneous login
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    We'll get this past 100.... I'm confident in that!
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    Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Here's hoping this game doesnt turn into another game I left before starting STO... Where it crqashed every time they applied a patch, or majorly screwed up with each patch. It was a sad sight to see when everyone left because of all the continous issues in that game....

    Please Please make sure things are good in the patches before making them go live next time
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