Hey All,
We are actively troubleshooting the issues surrounding lag and map transfers.
Our hope is to resolve the issue as quickly as possible. I will update this thread once there is a resolution.
5:30PM Update: We may have a plan. Currently it is in the process of being sanity checked. There is a high likelihood that there will be a brief maintenance to resolve this issue.
6:00PM Update: Per Continuum:
Okay everyone the plan for fixing this issue has changed. Since it got worse as the day went on we upped the time table.
We've started some work on the db to prep it for the fix.
Sometime around 6:15 (exact time to come with plenty of warnings in game) we'll be bringing the servers down for emergency maintenance.
That'll let us run the rest of the fixes needed to solve the map transfer lag issue.
Once the fixes are finished we'll be bringing the servers back up.
We're working hard to get other fixes ready for the same window (PvP in particular). If they aren't ready in time we may still need to do a 3am maintenance, but hopefully we can kill two birds with one stone.
6:15PM Update:
We will be performing a maintenance period within the next few minutes. The servers will be offline momentarily while we apply a fix. The maintenance is expected to last two hours and we hope to be back up by 8:30PM
7:30PM Update:
So far, the maintenance is going as planned
8:00PM Update:
An operation on the server is taking longer than expected. The ETA on uptime is now between 9:00 and 9:30PM PDT.
8:45PM Update:
Still on track for 9:30 PDT. The new version should have fixes for the lag and the PVP rewards
9:30PM Update:
Seeing some issues with the patchservers. Will report back soon.
10:00PM Update:
There was an issue with patching the server. Several developers are looking at it and we hope to have an update soon. No specific ETA yet.
10:30PM Update:
We believe that the new build is on the new servers. Soon we hope QA to be performing the sanity checks before we make them Live.
11:00PM Update:
QA is patching and will begin performing the sanity checks shortly!
11:10PM Update:
New build is on the server. QA is testing now. Shard will be opened if everything checks out!
11:30PM Update
Our QA tests are almost complete. Everything has passed so far.
11:32PM Update:
We're officially back! Log in and have a great time.
Thank you for your patience!
Comments
thx
If the launcher and website said something other than "Server Up" people may be less upset. Perhaps better status would soothe the nerves a bit.
Edited because they pulled the servers and are fixing things.......We are smart we fix things
Destra, please: shut down the servers right now so you can thoroughly fix the given issue. It's completely pointless to leave the servers up as they are now.
Do some emergency maintenance immediately, instead of trying to keep a server going that is clearly not only limping, but mostly disabled.
I don't know what you did, but it went wrong and I really hope you manage to fix this.
Most sad I am is that the fleet RP event had to be cancelled and I was looking forwards to that.
Seriously if nothing else but chatting and exchange is up there is not much else we can do right now and you guys should take the server down without making people who don't care for this board here log in all over and over again without knowing whats going on. Thats the least what should be done.
Considering the sudden onset of this issue last night (this lag started prior to the patch, around 11:00pm EST), I would imagine this to be a problem that is not resolved by inserting a queue or setting up new computers. Just to let you know, many of us understand and are aware of how difficult it is to keep such a service online and running.
You still have my support; to be honest, this is how I expected Thursday to be. I'm very impressed you went through a major patch cycle without issues. This seems to be an unfortunate, unrelated event.
Take the Server down please ?
Jeez, Starfire.. do you EVER stop complaining? Post after post after post of your whining drivel gets old...
1.) Regarding, Rollbacks and whats going on:
http://forums.startrekonline.com/showpost.php?p=2455670&postcount=197
2.) What they are currently doing about it:
http://forums.startrekonline.com/showpost.php?p=2455670&postcount=197
3.) What caused this:
http://forums.startrekonline.com/showthread.php?p=2455168#post2455168
I hope these posts help you, I know the whole team that's in the office is scrambling to fix this. It IS a huge problem, and you KNOW they are not taking this sitting down. As much as the trolls would like you to belive that Cryptic doesn't care about the issue, rest assured that they ARE working on it, ARE willing to say, oops we messed up.
In my experience this is bad, but is being handled very well, and as fast as they can. Not everyone's "OMG TIHZ BROKENZ" post will be able to get a Dev reply, due to everyone is working on FIXING the issue.
I thank you for your time.
FIXED
However, I am most concerned that no one at Cryptic seemed to realize there was a problem for several hours, and I still don't think you folks understand the extent of the issue.
This isn't a couple folks, this is practically everyone I know. And, 3 am is not a reasonable response to this widespread and severe an issue. If you can't fix it, at least take down the servers.
By the way, when Funcom did this to Age of Conan (hosed the game with a buggy patch), they credited all players with a free day to their accounts...of course, those of us with lifetime subs are just screwed, but it's the least you can do for the monthly subs.
Here's a thought - they should shut down the servers now instead of 3am, fix them, then I bet starfire would be too busy playing to be posting...
Cool idea, eh?
All of these links are broken
I completely agree, thank you cryptic for your continued effort, but feel i should add (not to you but to some people asking them to add the patch now) that they are saying "troubleshooting" so they are still fixing the issues: they cannot add a fix if they do not have it yet
Doesnt matter what map, I try to transfer to, even going to my bridge.
Hope that helps.
Your links dont work.... =/
This means I'll have to actually.. leave.. the house tonight and venture to a semi-local watering hole.
for shame.
I would much rather stay and fillet feds.
Links no worky. When you copied them, you copied the "..." bit instead of the entire link...
None of these links work for me, which forums are they in?
I can select a character but then I am stuck at loading...
They can't. They are stuck at work busting their asses trying to fix this, and all most of you are doing is ****ing and moaning cause you can't play the game........
Cut them some slack and maybe give them a Thank You for working so hard to try and get it back up so you can play as soon as possible.
/rolls eyes
Thanks Devs and everyone else for doing what you can to get it fixed. I appreciate it!
Fixed them
... careful, lest you might wind up with some poo on your nose.
Besides, Cryptic has dished out no less than at least 4 small patches since Season 1 was released. So forgive me if I won't call that going "through a major patch cycle without issues". If there were no issues, why did they have to patch the bloody thing that often by now?
And why is it that on a busy saturday, during EU prime time, the servers go ka-blooey like they almost did yesterday?
Do you honestly think this is not in any way related to the release of season 1 and it's subsequent mini-patches?
Besides, this just goes to show once again that releasing close to a weekend is a bad idea - having major issues crop up during prime gaming times across the globe and then failing to properly respond to them is not good publicity.
And I'm not threatening anything. I am merely ****ed off. BIG TIME.
Besides people stop wondering why this happens it might give the fix guys better faster access to the problem ? I m sure they are by now aware what the problem is.
I just don't see what sense it makes to have the server up and running at this point.