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  • kemchakemcha Member Posts: 343 Arc User
    edited November 2014
    Cryptic mother freaking sucks. I have a question.

    How many incompetent Cryptic devs does it take to fix a bug crashing game launcher?

    Answer, all of them, because nobody knows how to fix the damn glitch.
    possibilities are a thing of hope, sometimes it drives us toward something better
  • constantine4constantine4 Member Posts: 50 Arc User
    edited November 2014
    So i got in for the first time today.

    Used the safe mode with the launcher though, after i read it helped someone on here.

    Will keep you guys updated.
    Belgium

    Light travels faster than sound, that is why some people appear bright untill they speak.
  • constantine4constantine4 Member Posts: 50 Arc User
    edited November 2014
    So launcher - options - safe mode that pretty much did it for me now.

    First impressions, graphics are way off, seeing alot of "white" people around, but seems to be happening to some others as well.

    have switched between all 3 toons and no problems so far, going to the delta quadrant on my main toon for the first time now, keeping my fingers crossed. :o
    Belgium

    Light travels faster than sound, that is why some people appear bright untill they speak.
  • alexanderd12alexanderd12 Member Posts: 23 Arc User
    edited November 2014
    Nope, tried again and still no dice. I can't figure out the cause of this at all and none of the suggested fixes have worked, though they are appreciated all the same.

    Oh well, looking on the bright side, I suppose it saves me spending loads of time farming for dilithium! :)
  • johnniemesojohnniemeso Member Posts: 65 Arc User
    edited November 2014
    Oh well, looking on the bright side, I suppose it saves me spending loads of time farming for dilithium! :)

    lol true. my carpal tunnel thanks you, cryptic!!! :o

    the safe mode trick works for me. sadly, game looks pretty sad condition, will just go in and refine the dil. game looks possibly too fragile to play other than a quick fly around the Delta Quad or something, afraid it will crash. :eek:

    will be able to refine some of my dil stockpile by the time they fix it, (if they ever do)
  • czertik123czertik123 Member Posts: 1,122 Arc User
    edited November 2014
    this is longes crash related thread i ever sow in any mmo game, and need to say sto is most unstable mmo i ever played and i tried a lot of them.
    pls cryptic try harder to make game more stable.
  • alphaalias274alphaalias274 Member Posts: 13 Arc User
    edited November 2014
    I was able to get STO working thanks to the advice of some good friends and so I will post how I did so on here in order to help others get back in the game.
    I could not get STO to start because with the release of delta rising the game would crash to desktop during the cryptic loading screen. After the a couple of patches I was able to get in game since my ship was parked above ESD, but when I tried to beam down to ESD or any other ground map, the game would crash.
    One of my friends suggested reinstalling the game and running it in safe mode, so I did and the game seemed to work alright at first, but all of a sudden it would crash and then I would get one of these error messages:
    Corrupt pig file detected: ./piggs/texture3.hogg:Texture_Library/Costumes/Avatars/Talaxian/M_Eyebrows_Talaxian_02_n.Wtex:
    Corrupt pig file detected: ./piggs/texture3.hogg:Texture_Library/Costumes/Avatars/Talaxian/M_Hand_Talaxian_02_Spots_N.Wtex:
    I showed these error messages to another friend who suggested I delete the textures and let the game redownload them so I did and then the game worked properly. So you could try this and see if it works for you too.

    Just make sure that you back up the screenshots folder before reinstalling STO because that is the location where the outfits and looks that you have created for your characters and bridge officers are stored.
  • mighound2mighound2 Member Posts: 6 Arc User
    edited November 2014
    Mission: Dragon's Deceit
    Section: Bug Hunt.
    Error: CTD

    The parasites are all invisible, except for the cocoon that appears before the Queen parasite emerges from it, and all the guard parasites are also invisible. Locking onto, firing upon, or clicking on them or the cocoon causes the crash.

    On a similar note, I purchased a Black and White Cat from the Lobi Store. It's also invisible.

    I can't finish the Delta Rising mission set, until this is resolved. :mad:
  • gaevsmangaevsman Member Posts: 3,190 Arc User
    edited December 2014
    Hi guys I have been getting this error since the Delta crashing patch a few weeks ago. Every time it gets to the "Delta Rising" splash screen when it loads it crashes graphics card and even my browser loses the lame graphics effects like the buttons and stuff. I have not been able to get in game

    Graphics cards - Geforce 210. using windows 7. up to date with patches. I also upgraded to latest driver today on the NVidia website
    I admit it is a cheap card, but the card worked perfectly fine before DR

    The message is here
    "Fatal Error: Direct3d driver returned error code.
    (DXGI_Error_device_removed) while checking sync query.

    Technical Details: Sync Query 9 0x19b0d680 GetData == 0x887a0005 0 NF 601
    D3d Device removed due to DXGI_ERROR_DEVICE_HUNG 0x887a0006"


    Some of the numbers in the sync query change each time

    Also the check error thing does nothing


    I have had this message on rare occasions in the past. but in the past was always fixed on restart.

    DXGI its part of the DirectX11 code path, try to change the prefs file to Direct3d9, where Direct3d11 appears, its located in Perfect World Entertainment\Star Trek Online_en\Star Trek Online\Live\localdata gameprefs.pref, and try again..
    The forces of darkness are upon us!
  • joe3871joe3871 Member Posts: 29 Arc User
    edited January 2015
    New ASUS laptop, WIndows 8.1, 16 GB RAM, NVidia graphics card, $1000+ down the drain. Keeps crashing 10 minutes into Kobali Prime missions. Set all graphics to medium, what next, set them to 64 bit?

    Joe
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited January 2015
    joe3871 wrote: »
    New ASUS laptop, WIndows 8.1, 16 GB RAM, NVidia graphics card, $1000+ down the drain. Keeps crashing 10 minutes into Kobali Prime missions. Set all graphics to medium, what next, set them to 64 bit?

    Joe

    does it crash anywhere else?

    could be an error with a specific graphic item on that planet.

    maybe your computer can't handle the fact that they're zombies, yet not zombies
  • pfirbypfirby Member Posts: 2 Arc User
    edited January 2015
    I haven't been able to play any of my characters since just after Christmas '14. I got a new gaming laptop Christmas and installed STO right away. I might be able to get about 10 min every now and then, but usually it crashes while trying to load the character for the first time after logging in.
    I have notice others having issues and wondering if it is a known issue that STO Tech teams are trying to fix or what.

    ASUS G73S , Windows Home Premium 7.1 64 bit OS, Intel i-7 2630QM CPU @ 2.00 GHz, 12 GB Ram, nVidia GeForce GTX 460M Cuda 1.5 GB.
  • cylonusg1cylonusg1 Member Posts: 0 Arc User
    edited January 2015
    yup im having the same problem! when i log in in normal mode. it loads up to the character screen but its black and music. then i try in "Safe mode" then it justs crashes after the "Delta Rising" screen.

    hope it gets sorted soon!
  • poofygummy#9278 poofygummy Member Posts: 16 Arc User
    edited January 2015
    Hello folks, mind if i join you guys here? Shortly after not logging on for a few days after christmas my game stopped working too.
    Crash at 20% of the CRYPTIC loading-bar.
    Safe mode. Lowered graphics. (Even though i never had any graphics problems before) Files Checked. Error report supposedly sent.
    I have no way to access my account and the Winter Event is ending without me having collected all the things i wanted to collect. :( GG PWE.
  • daniela1055daniela1055 Member Posts: 113 Arc User
    edited January 2015
    Random Crashes to Desktop here ... mostly in graphic heavy situations like STF's, sometimes also after a zone change. None of the tips here worked. Really a shame when newer titles e.g. like Dragon Age Inquisition are running flawless with the highest settings and STO is constantly crashing.

    Please, dear Cryptic - make a break with monetizing STO and deliver us a playable game. Thank you.
  • daniela1055daniela1055 Member Posts: 113 Arc User
    edited January 2015
    Since the latest Patch the game always crashes when the char selection screen is loading, STO is unplayable.

    Error 33560444
  • therealgurutherealguru Member Posts: 155 Arc User
    edited January 2015
    I really start to be bored (to be polite) about game dc server not responding !

    sto & nw are the same. cryptic you are about to lose another client because of your incompetence and the fact you don't care about your players.

    and again they will say it's not their fault, bla bla bla

    how it is not your fault when I'm logged in 2 mmo's on my comp and only sto - nw dc and not the second one ?
    My Dm videos - My Yt channel

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    In Space, drinking or piloting, you must choose ! If you drink, put on the autopilot ;)
  • edited January 2015
    This content has been removed.
  • captainwessoncaptainwesson Member Posts: 0 Arc User
    edited January 2015
    deokkent wrote: »
    OMAGAWD, this is still going on???? WTF cryptic.

    Yes...yes it is. Somehow I've caught that bug now, too.
  • spdtristamspdtristam Member Posts: 5 Arc User
    edited January 2015
    Sheesh talk about disrespecting the players after being a subscriber since 2012 I cancelled due to ARC "Demanding" I install tracking cookies to view MY account history of payments.
    Since cancelling my subscription and returning to the "Free Player Ranks" I can not even log in due to
    1)Server Time Out
    2)All servers are full at this time, wait time is approximately TRIBBLE minutes.
    3)Server not found, please check for the correct server address or reload the program and try again.
    So as a friend of mine once said, " Never unsubscribe and try to play the same game as a for free player, the developers will never let you enjoy the game as a for free player. Pay up or delete it!" :mad::(
  • robgoodrobgood Member Posts: 3 Arc User
    edited February 2015
    Crashing quite often recently, maybe last patch day started it.

    I actually had VisualStudio 2013 installed and was able to capture the debug info...

    Unhandled exception at 0x7721EBD8 (ntdll.dll) in GameClient.exe: 0xC0000374: A heap has been corrupted (parameters: 0x7723C338).

    7721EBAE inc ecx
    7721EBAF mov dword ptr [ebp-4],ecx
    7721EBB2 mov eax,dword ptr [ebp-74h]
    7721EBB5 mov dword ptr [ebp-6Ch],eax
    7721EBB8 mov dword ptr [ebp-68h],ecx
    7721EBBB and dword ptr [ebp-64h],0
    7721EBBF mov dword ptr [ebp-60h],7717C770h
    7721EBC6 mov dword ptr [ebp-5Ch],ecx
    7721EBC9 mov eax,dword ptr [ebp-78h]
    7721EBCC mov dword ptr [ebp-58h],eax
    7721EBCF lea eax,[ebp-6Ch]
    7721EBD2 push eax
    7721EBD3 call _RtlRaiseException@4 (7717C770h)
    7721EBD8 jmp _RtlReportCriticalFailure@8+0B8h (7721EC0Dh)
  • synfoolasynfoola Member Posts: 156 Arc User
    edited February 2015
    Before the Anniversary patch, I was only randomly crashing in Sector Space in DX 11. Now I randomly crash in Sector Space in DX 11 and crash during random space & ground in both DX 11 and DX 9.
  • marky82marky82 Member Posts: 0 Arc User
    edited February 2015
    iv had the jamming and crashing at black cryptic logo screen before entering the game for about 1 year and 3 months now kinda over waiting for them to fix it but hoping they do i paid the lifetime cubscription bought many keys and ingame items loved the game for all of about a year before this unable to log in drama hoping they fix it
  • edited March 2015
    This content has been removed.
  • manotecmanotec Member Posts: 1 Arc User
    edited March 2015
    I am having the same issue with STO. I can play the biggest, most intensive games on max settings, like dragon age inquisition on max settings with no issues. STO however keeps crashing every now and then. I notice there's a pixel loader issue when loading some STO maps before it crashes. I have done diagnostics, check error codes (which show only error codes with STO and nothing else), and half a dozen other tools.

    For the life of me, I can't find the error outside of STO so it has to be something off with STO's programming and seems the issue over the years comes and goes for various players.

    Not hardware
    Only crashes in STO according my pc's crash reports
    other much more intensive games no issues, just STO
    Drivers and software are all up to date
    Crashes after a while only in certain zones, some seem to be relatively fine
  • kelgarr1kelgarr1 Member Posts: 0 Arc User
    edited April 2015
    Just got a new PC, same issue. Crashing before Delta rising screen.
    Drivers are up to date... only game with a issue is STO.
    Can't get into the game at all now.
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited April 2015
    kelgarr1 wrote: »
    Just got a new PC, same issue. Crashing before Delta rising screen.
    Drivers are up to date... only game with a issue is STO.
    Can't get into the game at all now.

    This is unusual, okay, can you make a new thread with the crash data and your graphic cards?
  • kelgarr1kelgarr1 Member Posts: 0 Arc User
    edited April 2015
    ARC was the issue.

    I went in and launched the game directly from the client in Program files, working great again. I still need to see why that is, just wild guess is ARC is not letting go of the drivers at the right time so STO and ARC are fighting over priorty so we get these errors.
  • grnlbrtnfrntgrnlbrtnfrnt Member Posts: 0 Arc User
    edited April 2015
    haven't been able to get into the game for about 2 days now.

    Sometimes it crashes now on the loading screens just before the character screen.

    Other times it load the character screen but crashes the second you click a character.

    The only thing different on my end is that there was an NVIDIA update but I am pretty sure it wasn't a driver update and just their software
    [SIGPIC]PWE IS NOT A REPUTABLE COMPANY[/SIGPIC]
  • martinihenriemartinihenrie Member Posts: 28 Arc User
    edited April 2015
    I'm getting the same issue, random crashes with no warning starting with low frequency increasing to several an hour now. 1 in 3 crashes my pc so hard I have to do a hard reset. Everything is updated etc etc.

    Frustrated because I don't normally have a great deal of time to sink on the game and when I do (now) it's borked...
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