Just got back from work, I am able to open the launcher now and play! I should note that it did prompt me that I would be forced to start at the earth spacedock as opposed to where-ever I left off. No big deal IMO.
OK, I have bee following this thread while on vacation and will be attempting to log on this Thursday when I get home. as stated earlier in this thread I was booted off on Sunday morning, all 7 of my Fed. characters, and I stopped so my Rom and KDF wouldn't suffer the same fate. All I want to know is this, HAS THIS ISSUE BEEN FIXED YET!!!??? Or is everyone switching to Comcast or a VPN?
OK, I have bee following this thread while on vacation and will be attempting to log on this Thursday when I get home. as stated earlier in this thread I was booted off on Sunday morning, all 7 of my Fed. characters, and I stopped so my Rom and KDF wouldn't suffer the same fate. All I want to know is this, HAS THIS ISSUE BEEN FIXED YET!!!??? Or is everyone switching to Comcast or a VPN?
Well, I can't speak for everyone, but my problems started the afternoon of Friday Aug 3, and continued until the afternoon of Monday Aug 6. If it is any indication, the traffic in this thread appears to have slowed to a crawl at that point as well. It appears that Verizon opened more ports to Cogent at that point, because my connection problems then disappeared as suddenly as they had initially appeared. Of course, everyone at Verizon that I spoke to denies any knowledge of these events.
Well, I can't speak for everyone, but my problems started the afternoon of Friday Aug 3, and continued until the afternoon of Monday Aug 6. If it is any indication, the traffic in this thread appears to have slowed to a crawl at that point as well. It appears that Verizon opened more ports to Cogent at that point, because my connection problems then disappeared as suddenly as they had initially appeared. Of course, everyone at Verizon that I spoke to denies any knowledge of these events.
YES!!!!! Thank you. I just hope my 350K EC is still there to collect? all 7 of my Fed. toons got trapped in Pelia Sect. just as I warped in and just before I the 50K EC payout. We'll see. Thanks Again""
I'm finding myself unable to login as well. It started in the wee hours of the morning (around 4 AM, maybe earlier). The command prompt methods of getting a new address failed and I'm not certain about getting a VPN yet. So here's what I've got for the tracert and nettest outputs.
ISP: Verizon DSL
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms dslrouter.westell.com [TRIBBLE.TRIBBLE.x.x]
2 26 ms 25 ms 26 ms 10.30.4.1
3 25 ms 24 ms 25 ms P0-2.RONKVA-LCR-01.verizon-gni.net [130.81.33.184]
4 31 ms 31 ms 32 ms G12-0-0.RONKVA-LCR-02.verizon-gni.net [130.81.151.155]
5 31 ms 31 ms 31 ms xe-1-0-1-0.RES-BB-RTR1.verizon-gni.net [130.81.199.48]
6 47 ms 48 ms 47 ms 0.ae1.XL4.BOS4.ALTER.NET [140.222.226.15]
7 48 ms 48 ms 48 ms 0.ge-9-1-0.GW15.BOS4.ALTER.NET [152.63.24.46]
8 49 ms 49 ms 49 ms internap-gw.customer.alter.net [152.179.134.214]
9 49 ms 48 ms 48 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
10 56 ms 55 ms 54 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
11 46 ms 45 ms 46 ms 208.95.185.41
I don't know what's going on here. The game won't connect to the patchserver, therefore the launcher won't open. I just ran a tracert to patchserver.crypticstudios.com, and nettest. Both of those test results look fine to me. I also used speedtest to run tests to every available location in Boston, again everything looks fine. I had the same launcher issue from the 3rd to the 6th but it cleared up for a couple days. And when I was having those problems there were certain places that had 'bad' speedtests from Boston, Nettests numbers were in the low 20's for the 1st and 3rd columns and nothing over 2 in the second.
I can't call Verizon and complain that my Internet doesn't work if all the tests say otherwise. It's only Star Trek Online that's giving me any trouble at all. It'd be nice if someone would look into this...
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms TRIBBLE.TRIBBLE.TRIBBLE.TRIBBLE
2 14 ms 14 ms 13 ms L100.WASHDC-DSL-03.verizon-gni.net [68.238.166.1]
3 17 ms 19 ms 19 ms P0-3-0-2.WASHDC-LCR-22.verizon-gni.net [130.81.195.132]
4 108 ms 59 ms 59 ms ae5-0.RES-BB-RTR1.verizon-gni.net [130.81.209.222]
5 27 ms 27 ms 27 ms 0.ae1.XL4.BOS4.ALTER.NET [140.222.226.15]
6 27 ms 27 ms 57 ms 0.ge-9-1-0.GW15.BOS4.ALTER.NET [152.63.24.46]
7 35 ms 35 ms 35 ms internap-gw.customer.alter.net [152.179.134.214]
8 35 ms 35 ms 34 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
9 29 ms 30 ms 35 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
10 29 ms 29 ms 29 ms 208.95.185.41
Trace complete.
Given those results I shouldn't have any trouble at all.... What I am getting is a small white window that states "Trying to update the launcher. Please be patient. Tried connecting 5 times." Then it times out and closes said window.
Edit to Add: I just tried one of those VPN services from an earlier post. It does login but the game is entirely unplayable. Major lag and rubber banding. Increase throttle on ship, wait a few minutes then it moves halfway across a map in one jump. This is unacceptable. Being a gold member will I be reimbursed the (so far) 4 days I've been unable to play or even login?
It's been 15-20 min, ran nettest again and wow... the difference... (yes this is from my connection, not the VPN, the VPN averages under 300 in all columns 1-3 and ~5 in the 2nd column)
A new twist... tried to load the launcher while the game is down for maintenance, and the launcher loaded. It also let me log in. I don't know about the patch yet as it isn't up, it's only ~7 minutes in.
Like many others I'm also a Verizon FiOS customer who until this morning was able to connect by using selecting the US proxy and enabling on-demand patching through proxy. Then this morning I try to open the launcher and get a "Loading Please wait" message in my launcher and IE window about it not being able to connect. Here's my nettest and tracert:
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 7 ms 7 ms L100.TAMPFL-VFTTP-80.verizon-gni.net [71.180.77.
1]
3 8 ms 12 ms 11 ms G0-13-2-7.TAMPFL-LCR-21.verizon-gni.net [130.81.
187.194]
4 11 ms 10 ms 9 ms ae1-0.TPA01-BB-RTR1.verizon-gni.net [130.81.199.
74]
5 59 ms 49 ms 49 ms 0.ae1.XL3.BOS4.ALTER.NET [140.222.226.13]
6 49 ms 50 ms 49 ms 0.xe-8-1-0.GW15.BOS4.ALTER.NET [152.63.24.30]
7 58 ms 56 ms 57 ms internap-gw.customer.alter.net [152.179.134.214]
8 58 ms 56 ms 58 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
9 70 ms 72 ms 72 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
10 60 ms 59 ms 59 ms 208.95.185.41
Trace complete.
I know the problem is with the dispute between Verizon and Cogent but why should we have to suffer. I've got a Lifetime sub that I'm as of this morning unable to use.
Makes me wonder if we as customers of Verizon can't file a Class Action Lawsuit to force Cogent and Verizon to settle this and allow us to use the service we paid for.
I would think several thousand customers at a couple million dollars a piece from each of them would be incentive to stop TRIBBLE us over.
I'm leaving Cryptic/PWE out of this as they, like us, are innocent victims in this dispute as most likely any net traffic between Verizon and Cogent is being either blocked or throttled.
In fact if Cryptic/PWE are under a contract with Cogent they should join the lawsuit on the basis of breach of contract for not allowing it's customers proper access, as most of us have paid or are paying a lot of money for something we can't use.
I know the problem is with the dispute between Verizon and Cogent but why should we have to suffer. I've got a Lifetime sub that I'm as of this morning unable to use.
Makes me wonder if we as customers of Verizon can't file a Class Action Lawsuit to force Cogent and Verizon to settle this and allow us to use the service we paid for.
I would think several thousand customers at a couple million dollars a piece from each of them would be incentive to stop TRIBBLE us over.
I'm leaving Cryptic/PWE out of this as they, like us, are innocent victims in this dispute as most likely any net traffic between Verizon and Cogent is being either blocked or throttled.
In fact if Cryptic/PWE are under a contract with Cogent they should join the lawsuit on the basis of breach of contract for not allowing it's customers proper access, as most of us have paid or are paying a lot of money for something we can't use.
I am a Verizon customer and have expressed my displeasure with them through several emails, interestingly enough they replied and forwarded my original emails along with my evidence to someone there.
The problem is court is about making you whole, not granting you a bonanza because you think you deserve one.
The purpose of a class action suit is basically to simplify the process by gathering up all plaintiffs into one suit, instead of many lawsuits. That doesn't mean every plaintiff can sue them for a million dollars.
First rule of a lawsuit is 'Did they damage me?' and Second rule, "By how much?"
So first you'd have to prove that whatever Verizon is doing damaged you, and then you'd need to prove to what tune were you damaged?
You could argue breach of contract and you might win on that, however a contract is simple. You pay them what? $200 a month they provide you internet service. So how much money do you really think you are going to get from them?
No the only way to cause them damage is to make it hard for them to do business. Let everyone know, maybe even the news stations, and the FCC. Make it hurt more than a few dollars per customer if there was a lawsuit, because even if it were a few million altogether, that is nothing to a corporation that makes billions with a 'b.'
Not to mention the only ones getting rich off class action lawsuits are the lawyers.
First rule of a lawsuit is 'Did they damage me?' and Second rule, "By how much?"
So first you'd have to prove that whatever Verizon is doing damaged you, and then you'd need to prove to what tune were you damaged?
You could argue breach of contract and you might win on that, however a contract is simple. You pay them what? $200 a month they provide you internet service. So how much money do you really think you are going to get from them?
No the only way to cause them damage is to make it hard for them to do business. Let everyone know, maybe even the news stations, and the FCC. Make it hurt more than a few dollars per customer if there was a lawsuit, because even if it were a few million altogether, that is nothing to a corporation that makes billions with a 'b.'
Not to mention the only ones getting rich off class action lawsuits are the lawyers.
But like all things, there is more to this then it appears. The fact that Verizon offers services that compete against Netflix makes the Verizon's attempt to throttle Netflix traffic sound highly suspicious with anti-trust tones...
But like all things, there is more to this then it appears. The fact that Verizon offers services that compete against Netflix makes the Verizon's attempt to throttle Netflix traffic sound highly suspicious with anti-trust tones...
I agree but then what you are talking about is more criminal liability, and that has a much higher standard to prove. It would already be very difficult to prove in a civil proceeding, but a criminal one, not that I don't agree with you.
1) Verizon owns Redbox, as far as I can tell it is completely unaffected by their throttling. It directly competes with Netflix, and if Netflix were going to sue on behalf of Verizon customers who were also customers, they may have a claim there civilly.
Verizon is clearly, clearly violating antitrust laws by what they are doing, now the hard part... prove it, and prove it either with preponderance of evidence or beyond a reasonable doubt, which is much harder.
Corporations violate the law all the time. ALL THE TIME. They do it because they can, until someone tells them they can't either through judicial order or jail time, and then they appeal, and appeal some more, and appeal again.
It behooves them to do so, because until someone tells them to stop their goal is to make the most amount of money possible whilst TRIBBLE over the most amount of people in the process, until told not to.
2) Verizon is not only skirting the law, they are playing with fire. The internet works because Tier one companies agreed long ago that they would exchange traffic amongst each other freely.
Verizon has decided that Cogent is unfairly overextending this agreement by sending them more traffic than Verizon sends them.
The problem is who gives a TRIBBLE? bits have no cost, except the cost we place on them. Also since this agreement is based on free exchange they have no real claim to a value when the value is already zero.
This is all sourgrapes and antitrust. Boo Hoo, Cogent has more profitable partners than we do, how can we TRIBBLE someone over?
I made an analogy that I sent to a Verizon rep where I said basically both Verizon and Cogent are candy shop owners. And I love Verizon Candy. It's all I ever buy. I wait patiently to get my candy, and enjoy it immensely. I am a loyal customer.
Suddenly Cogent candy is becoming popular and the line outside Cogent's candy shop has extended beyond their shop down the street to the Verizon Candy Shop.
Now I'm the happy Verizon customer and don't care, I continue to buy my candy happily. But Verizon doesn't like this, so the shop owner gathers all his customers around and tells them to stand in line so he can punch them all in the face.
The question is how am I suppose to remain a loyal, happy Verizon customer when the loyalty I've shown is repaid with a punch to the face?
So what penalty would be fair? The only one I can think of that would do harm to Verizon, so they do not do it again, is to take Tier One status from them completely and force them to pay exchange rates.
Rarely does the government step into corporate TRIBBLE like that unless it has to, but considering the nature of the problem being antitrust, and the fact that it affects millions of people and businesses using the internet, an example should be made. Being punitive is the only way they will understand.
I thought I'd link to an article I wrote that should explain what is going on if anyone still doesn't quite get it, which is possible when I read some of the posts.
NJ USA Fios user - I've been fine with no issues *knocks on wood* since this past Saturday at noon, when I couldn't log into my main for about 6 hours. I've seen other users in NJ / East coast having problems this week, but they haven't affected me. Maybe I'm just lucky but it's strange.
Comments
OK, I have bee following this thread while on vacation and will be attempting to log on this Thursday when I get home. as stated earlier in this thread I was booted off on Sunday morning, all 7 of my Fed. characters, and I stopped so my Rom and KDF wouldn't suffer the same fate. All I want to know is this, HAS THIS ISSUE BEEN FIXED YET!!!??? Or is everyone switching to Comcast or a VPN?
Well, I can't speak for everyone, but my problems started the afternoon of Friday Aug 3, and continued until the afternoon of Monday Aug 6. If it is any indication, the traffic in this thread appears to have slowed to a crawl at that point as well. It appears that Verizon opened more ports to Cogent at that point, because my connection problems then disappeared as suddenly as they had initially appeared. Of course, everyone at Verizon that I spoke to denies any knowledge of these events.
YES!!!!! Thank you. I just hope my 350K EC is still there to collect? all 7 of my Fed. toons got trapped in Pelia Sect. just as I warped in and just before I the 50K EC payout. We'll see. Thanks Again""
ISP: Verizon DSL
I can't call Verizon and complain that my Internet doesn't work if all the tests say otherwise. It's only Star Trek Online that's giving me any trouble at all. It'd be nice if someone would look into this...
Given those results I shouldn't have any trouble at all.... What I am getting is a small white window that states "Trying to update the launcher. Please be patient. Tried connecting 5 times." Then it times out and closes said window.
Edit to Add: I just tried one of those VPN services from an earlier post. It does login but the game is entirely unplayable. Major lag and rubber banding. Increase throttle on ship, wait a few minutes then it moves halfway across a map in one jump. This is unacceptable. Being a gold member will I be reimbursed the (so far) 4 days I've been unable to play or even login?
It's been 15-20 min, ran nettest again and wow... the difference... (yes this is from my connection, not the VPN, the VPN averages under 300 in all columns 1-3 and ~5 in the 2nd column)
A new twist... tried to load the launcher while the game is down for maintenance, and the launcher loaded. It also let me log in. I don't know about the patch yet as it isn't up, it's only ~7 minutes in.
Can the network engineers do anything about this? It's looking like this is going to become a weekly thing.
contacting nettest server..
Local IP: X.X.X.X
Ping: 88.7 msec
Port: 80: 578 KB/sec 18 KB/sec 709 KB/sec 500
Port: 80: 797 KB/sec 26 KB/sec 1043 KB/sec 500
Port: 443: 812 KB/sec 27 KB/sec 1070 KB/sec 500
Port: 443: 760 KB/sec 24 KB/sec 984 KB/sec 500
Port: 7255: 699 KB/sec 22 KB/sec 891 KB/sec 500
Port: 7255: 550 KB/sec 17 KB/sec 670 KB/sec 500
Port: 7003: 553 KB/sec 17 KB/sec 672 KB/sec 500
Port: 7003: 235 KB/sec 8 KB/sec 263 KB/sec 500
Port: 7202: 713 KB/sec 23 KB/sec 907 KB/sec 500
Port: 7202: 769 KB/sec 26 KB/sec 999 KB/sec 500
Port: 7499: 611 KB/sec 19 KB/sec 761 KB/sec 500
Port: 7499: 743 KB/sec 24 KB/sec 962 KB/sec 500
Port: 80: 788 KB/sec 26 KB/sec 1029 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 7 ms 7 ms L100.TAMPFL-VFTTP-80.verizon-gni.net [71.180.77.
1]
3 8 ms 12 ms 11 ms G0-13-2-7.TAMPFL-LCR-21.verizon-gni.net [130.81.
187.194]
4 11 ms 10 ms 9 ms ae1-0.TPA01-BB-RTR1.verizon-gni.net [130.81.199.
74]
5 59 ms 49 ms 49 ms 0.ae1.XL3.BOS4.ALTER.NET [140.222.226.13]
6 49 ms 50 ms 49 ms 0.xe-8-1-0.GW15.BOS4.ALTER.NET [152.63.24.30]
7 58 ms 56 ms 57 ms internap-gw.customer.alter.net [152.179.134.214]
8 58 ms 56 ms 58 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
9 70 ms 72 ms 72 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
10 60 ms 59 ms 59 ms 208.95.185.41
Trace complete.
I know the problem is with the dispute between Verizon and Cogent but why should we have to suffer. I've got a Lifetime sub that I'm as of this morning unable to use.
Makes me wonder if we as customers of Verizon can't file a Class Action Lawsuit to force Cogent and Verizon to settle this and allow us to use the service we paid for.
I would think several thousand customers at a couple million dollars a piece from each of them would be incentive to stop TRIBBLE us over.
I'm leaving Cryptic/PWE out of this as they, like us, are innocent victims in this dispute as most likely any net traffic between Verizon and Cogent is being either blocked or throttled.
In fact if Cryptic/PWE are under a contract with Cogent they should join the lawsuit on the basis of breach of contract for not allowing it's customers proper access, as most of us have paid or are paying a lot of money for something we can't use.
I am a Verizon customer and have expressed my displeasure with them through several emails, interestingly enough they replied and forwarded my original emails along with my evidence to someone there.
The problem is court is about making you whole, not granting you a bonanza because you think you deserve one.
The purpose of a class action suit is basically to simplify the process by gathering up all plaintiffs into one suit, instead of many lawsuits. That doesn't mean every plaintiff can sue them for a million dollars.
First rule of a lawsuit is 'Did they damage me?' and Second rule, "By how much?"
So first you'd have to prove that whatever Verizon is doing damaged you, and then you'd need to prove to what tune were you damaged?
You could argue breach of contract and you might win on that, however a contract is simple. You pay them what? $200 a month they provide you internet service. So how much money do you really think you are going to get from them?
No the only way to cause them damage is to make it hard for them to do business. Let everyone know, maybe even the news stations, and the FCC. Make it hurt more than a few dollars per customer if there was a lawsuit, because even if it were a few million altogether, that is nothing to a corporation that makes billions with a 'b.'
Not to mention the only ones getting rich off class action lawsuits are the lawyers.
But like all things, there is more to this then it appears. The fact that Verizon offers services that compete against Netflix makes the Verizon's attempt to throttle Netflix traffic sound highly suspicious with anti-trust tones...
I agree but then what you are talking about is more criminal liability, and that has a much higher standard to prove. It would already be very difficult to prove in a civil proceeding, but a criminal one, not that I don't agree with you.
1) Verizon owns Redbox, as far as I can tell it is completely unaffected by their throttling. It directly competes with Netflix, and if Netflix were going to sue on behalf of Verizon customers who were also customers, they may have a claim there civilly.
Verizon is clearly, clearly violating antitrust laws by what they are doing, now the hard part... prove it, and prove it either with preponderance of evidence or beyond a reasonable doubt, which is much harder.
Corporations violate the law all the time. ALL THE TIME. They do it because they can, until someone tells them they can't either through judicial order or jail time, and then they appeal, and appeal some more, and appeal again.
It behooves them to do so, because until someone tells them to stop their goal is to make the most amount of money possible whilst TRIBBLE over the most amount of people in the process, until told not to.
2) Verizon is not only skirting the law, they are playing with fire. The internet works because Tier one companies agreed long ago that they would exchange traffic amongst each other freely.
Verizon has decided that Cogent is unfairly overextending this agreement by sending them more traffic than Verizon sends them.
The problem is who gives a TRIBBLE? bits have no cost, except the cost we place on them. Also since this agreement is based on free exchange they have no real claim to a value when the value is already zero.
This is all sourgrapes and antitrust. Boo Hoo, Cogent has more profitable partners than we do, how can we TRIBBLE someone over?
I made an analogy that I sent to a Verizon rep where I said basically both Verizon and Cogent are candy shop owners. And I love Verizon Candy. It's all I ever buy. I wait patiently to get my candy, and enjoy it immensely. I am a loyal customer.
Suddenly Cogent candy is becoming popular and the line outside Cogent's candy shop has extended beyond their shop down the street to the Verizon Candy Shop.
Now I'm the happy Verizon customer and don't care, I continue to buy my candy happily. But Verizon doesn't like this, so the shop owner gathers all his customers around and tells them to stand in line so he can punch them all in the face.
The question is how am I suppose to remain a loyal, happy Verizon customer when the loyalty I've shown is repaid with a punch to the face?
So what penalty would be fair? The only one I can think of that would do harm to Verizon, so they do not do it again, is to take Tier One status from them completely and force them to pay exchange rates.
Rarely does the government step into corporate TRIBBLE like that unless it has to, but considering the nature of the problem being antitrust, and the fact that it affects millions of people and businesses using the internet, an example should be made. Being punitive is the only way they will understand.
http://johnsaucier.blogspot.com/2013/08/corporate-greed-how-verizon-is-sticking.html
Is setting up a VPN the only way to make the game run smoother?