Even still communication with a Liason on a DAILY BASIS during an ongoing problem would help to alleviate the stress that many players have felt over the last 180 days. After all being a "Manager" of the forum it would seem plausible to tell the players something if nothing else to say have guys be patient we are making progress. Instead we recieved the "Obsidian Order Of Silence" unless we strayed over the line and got warnings or infractions. We the players have no one else to turn to in a crisis like this.
Even still communication with a Liason on a DAILY BASIS during an ongoing problem would help to alleviate the stress that many players have felt over the last 180 days. After all being a "Manager" of the forum it would seem plausible to tell the players something if nothing else to say have guys be patient we are making progress. Instead we recieved the "Obsidian Order Of Silence" unless we strayed over the line and got warnings or infractions. We the players have no one else to turn to in a crisis like this.
Actually, Brandon has commented on this thread many times and said almost the same thing every time. There isn't much else he can say
Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care. Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker. Tiktok: @Askray Facebook: Askray113
Actually, Brandon has commented on this thread many times and said almost the same thing every time. There isn't much else he can say
So we get automated mails from customer support and automated answer from Brandon (bran i do know that you are just doing what you are told to)!
why should i keep paying a subscription?
i regret that my subscription its paid up untill september....
I was so happy the 29th of june when I received my june stipend and an appology (ref 130629-002539) that i spent some extra cash (REAL MONEY) on the (still bugged) scimitar bundle! STUPID ME
how do you say? "fool me once shame on you fool me twice........."
For the record it is not only those who have been subscribing since April or before who are not receiving their stipend.
I resumed playing the game in June of this year after a break of at least a year. When I started playing again I commenced a subscription (Gold membership).
My monthly subscription has renewed, the payment made, but no stipend. A ticket has been submitted and now in the third day after submitting the ticket I am still awaiting a response of any kind. A friend of mine who joined at the same time is having similar issues too.
Now whilst I'm aware of the issue back in April that has apparently been resolved, however, 62 pages of this thread is too much to go through, is there any official explanation as to what people are having to endure at the moment?
For the record it is not only those who have been subscribing since April or before who are not receiving their stipend.
I resumed playing the game in June of this year after a break of at least a year. When I started playing again I commenced a subscription (Gold membership).
My monthly subscription has renewed, the payment made, but no stipend. A ticket has been submitted and now in the third day after submitting the ticket I am still awaiting a response of any kind. A friend of mine who joined at the same time is having similar issues too.
Now whilst I'm aware of the issue back in April that has apparently been resolved, however, 62 pages of this thread is too much to go through, is there any official explanation as to what people are having to endure at the moment?
Thanks.
To give you a brief synopsis, back in April or May, Cryptic made an error in their internal bookkeeping. As far as I know, nobody TRIBBLE them, nobody externally made the error and being cheap, petty, and mean (traditional meaning), they chose to allow their company's reputation (such as it is) to take another hit to offset the "lost income" (they didn't lose anything since it isn't real money) and recoup the 'not-money' by recovering every non-cent of the not-money from the paying subscribers and lifetime subscribers.
I know for my part, I had intended to purchase the Andorian set as well as the new Romulan set over the next couple of months but that changed when the announcement was made and I didn't get my stipend for the next three months. I am certain that I was not one of the people that received the extra stipend but since I had also purchased a fair amount of zen during a sale at about that time, it was difficult for me to research and "prove" it to Cryptic. My wife's account was also hit by the error on Cryptic's part and she hasn't gotten her stipend even for July yet but we hadn't checked on when hers was due.
In the end, company makes mistake, further damages reputation by recouping the lost non-money, loses $100.00 from at least one customer (pretty sure I ain't the only one), and still insists that they're "in the right". Being in the right is fine unless you're being petty about income that doesn't exist and losing more money than you could possibly have ever saved. In my case, they recovered fifteen dollars of not-money and lost one hundred dollars of real money making a net loss of eighty-five dollars and that's not even counting damaging their already well earned and sullied reputation as liars and grifters.
Thank you for the explanation; I had thought that given I was not subscribing when this issue occurred it was something else.
It seems that anyone who now takes out a subscription is being deprived of their monthly stipend. Unless of course someone from PWE can clarify the matter?
Thank you for the explanation; I had thought that given I was not subscribing when this issue occurred it was something else.
It seems that anyone who now takes out a subscription is being deprived of their monthly stipend. Unless of course someone from PWE can clarify the matter?
It shouldn't be affecting new subscribers, only those who were subscribed when they screwed up, and not all of them. The hardest hit seems to actually be lifetime subscribers and though I got my stipend for July a day late and 1500zen short, I am still out those three months.
I am Lifetime membership subscriber and have not received any monthly stipend yet except for the first month when I Bought my lifetime membership. Please advise. Thank you.
It shouldn't be affecting new subscribers, only those who were subscribed when they screwed up, and not all of them. The hardest hit seems to actually be lifetime subscribers and though I got my stipend for July a day late and 1500zen short, I am still out those three months.
This is very broken for all, new and old subscribers alike. It is sad because my correspondence with PWE has been very discouraging that they want to even fix it.
They told me I was up to date. Even though I am still 1000 zen shy from this summer and 1500 from last year. They have so far refused to show me any kind of ledger of accounting for my Zen transactions in both stipends and what I spent it on if I did indeed receive it.
I did get a 500 zen stipend a day late this month (July). But only after heavy complaining.
I can't express the anger I feel towards PWE at the moment. They are basically trying to tell us that all is good and to trust that they paid us. That is not going to fly with me. If this continues, legal action will be taken. If even to just expose PWE tactics and ineptitude to the world.
[SIGPIC][/SIGPIC] Help rebuild the Romulan Star Empire to glory. Click the banner to join today.
I can't express the anger I feel towards PWE at the moment. They are basically trying to tell us that all is good
It is like being in a personal relationship with a spouse who you have personal knowledge that they cheated and they say "It wasn't me". The anguish and frustration and heartache should be enough to end the relationship. You want to believe they can change for the better but your heart of hearts knows it is another lie. So what lie will we be fed next from our overlords?
Well, looks like I got hit with the missing stipend thingy now.
On April 17 I received 1500 Zen. 500 of that was my normal stipend for April. Now, I didn't get my stipend in May or in June which is acceptable since I got a forward on those two stipends. I should have started seeing my stipend again on July 17. It's now July 19 and I have not received my stipend for this month. I'm going to wait a few more days to see if it's another bug in the system before sending out a ticket, but something is still wrong with the stipend grants.
Looks like I can stand down Red Alert now. It was several days late, but I did get my stipend finally. Looks like everything is in order for me now. Best of luck to those of you still missing your Zen.
no answer yet... when my subscription runs out in september I WILL NOT RENEW IT and half of my fleet mates will do the same.. some of them have already gone F2P... I have been a loyal subscriber since nov 2011... you stole my 500 zen and you give me nothing as a prove.. this game its FULL of bugs (from annoying to game breaking) get your act straight..
the customer support doesn't even read my mail.... they appollogize in june for the delay in receiving my june stipend (i've got the mail) and now its all over again--- this has become untollerable.... i can't spend 2 week every month for the so called "unlimited customer support" deficency.......
hey what do you know... after yet another complain i've received my july stipend ..
I finally got my July stipend, it was 3 days late. Still no June stipend and they already told me in one ticket that I did not get multiple payments. I personally think they missed 3 payments and not 1 but as we've all come to find out, they think we're all wrong. My sub is cancelled and no more cash going to this game until there is a zen ledger I can look at whenever I want.
New home of the Romulan Republic.
I have an idea for what Season 11 should be; Season 11: The Big Bug Fix.
I have not been able to read my bug tickets in over a year, not even the tickets about not being able to see my tickets.
I find the drama of your signature proof of your immaturity, this means you, DR whiners.
Now that July is coming in for folks, how about PWE gives us the rest of the Zen they owe us?
Now you know the first rule of acquisition.... Once you have the money never give it back. I just don't see anyone making them act with anything remotely resembling honor. They have stolen from us and they know that the only thing that can touch them is criminal court. It wouldtake a class action lawsuit to bring any real change.
Actually, Brandon has commented on this thread many times and said almost the same thing every time. There isn't much else he can say
Billing support have told me in no uncertain terms that what Brandon has posted is "categorically wrong and a poor interpretation of the current system" "we are sorry that you are upset by your own misunderstanding, but there is nothing further we can do."
So someone is not telling the truth here but I'm not pointing fingers. So yeah... the phrase Chocolate Teapot comes to mind. Spouting an official (read: BS) line ad nauseam isn't commenting anyway, nor is it being helpful.
UPDATE:
I got my official Reply from the BBB today. Full of apologies but no Zen. Needless to say I made a rebuttal.
They tried to palm it off (like the "customer service assistant" did) by saying that because I have a balance on my account, it must be my stipend.
Umm no, I bought that. Try again.
I am now a proud Silver player and have informed my entire fleet of this debacle.
I have a fleetmate who contacted the BBB about this very same issue and received the very same response as you from PWE ... "You have Zen on your account, so it must be from your stipend." The Zen that she does have is what's left over from a zen purchase she made because she didn't receive a stipend for 3 months.
I too have just been told I also was over paid in April. They even give dates this supposedly occurred. But I do not have the Zen in my account and i have replied to have the tell me what I either spent it on or where it went.
Strange how the one time frame I decided to purchase Zen, separate from stipends, is the same time they claim they over paid me. I know what I paid for and what I bought from the zen store. I am still missing Zen.
Funny how their research can come up with an over payment date. They can't or won't show why I don't have it in my account or at least what it was spent on if it is my accounting error.
PWE word that they paid us is not good enough. A full accounting history is needed.
[SIGPIC][/SIGPIC] Help rebuild the Romulan Star Empire to glory. Click the banner to join today.
I have not received my 500 zen stipend for 3 months. I've sent out tickets, contacted billing/support. Still waiting for a response. My next step is contacting the BBB.
I was away from the game due to a computer crash. So I know I was unable to spend Zen. Yet Cryptic is adamant I was overpaid. The July stipend arrived but they still owe me. I am still having a hard time understanding how a product that has no monetary value has to be regulated. There is no ledger or evidence of overpayment... I was wanting to buy another ship so I would have needed to save Zen not spend it. My account is still short 1500 Zen. Cryptic needs to do the right thing by the subscribers.
After 864 days of paying as a gold member for STO, and playing since BETA, My time has now come to a close. I have been rudely brushed off twice by PWE "customer service". I have not received my monthly ZEN stipend for at least 2 months. I even sat on hold trying to get a live person by calling PWE billing support for an hour today. Each time I would wait on hold for around 4 minutes, then be asked to call back by the automated system, and hung up on.
I too have just been told I also was over paid in April. They even give dates this supposedly occurred. But I do not have the Zen in my account and i have replied to have the tell me what I either spent it on or where it went.
Strange how the one time frame I decided to purchase Zen, separate from stipends, is the same time they claim they over paid me. I know what I paid for and what I bought from the zen store. I am still missing Zen.
Funny how their research can come up with an over payment date. They can't or won't show why I don't have it in my account or at least what it was spent on if it is my accounting error.
PWE word that they paid us is not good enough. A full accounting history is needed.
Can you dispute your stipend purchase if you used a credit card? If you didn't receive what you bought then let the customer dispute process work itself out.
PvE Jem'Hadar motto:Participation Ribbonsare life.
After 864 days of paying as a gold member for STO, and playing since BETA, My time has now come to a close. I have been rudely brushed off twice by PWE "customer service". I have not received my monthly ZEN stipend for at least 2 months. I even sat on hold trying to get a live person by calling PWE billing support for an hour today. Each time I would wait on hold for around 4 minutes, then be asked to call back by the automated system, and hung up on.
AX
With all the dilithium options and less to get in the cstore I am not sure you are going to lose anything going silver. If future major releases are going to be bought by cash an not Zen like the LOR packs then definitely I would say keep your money for instances you want to buy something. That way you exercise more control over your account.
PvE Jem'Hadar motto:Participation Ribbonsare life.
Can you dispute your stipend purchase if you used a credit card? If you didn't receive what you bought then let the customer dispute process work itself out.
Yes you can, but your account will be permabanned by the powers that be if you do that. I don't recommend it if you actually want to play the game. This has already happened to a number of people both about this issue and other issues.
Okay, according to the site, my Lifetime Subscription has been active for 61 days now and I still haven't received my 500 ZEN. Am I supposed to get it every 30 days or does my subscription take into account some months that are 31 days? I'm just wondering in case I'm supposed to get it after 62 or 63 days, or should I just write up a Support Ticket?
EDIT: Nevermind, I just recieved my stipend earlier this afternoon on the date this post was made.
Okay, according to the site, my Lifetime Subscription has been active for 61 days now and I still haven't received my 500 ZEN. Am I supposed to get it every 30 days or does my subscription take into account some months that are 31 days? I'm just wondering in case I'm supposed to get it after 62 or 63 days, or should I just write up a Support Ticket?
EDIT: Nevermind, I just recieved my stipend earlier this afternoon on the date this post was made.
Similar situation here. I have yet to receive any stipend after purchasing my lifetime membership well over a month ago. I am wondering if the stipend goes directly to my STO account, or if it first appears in my PWE "wallet", which then must be transferred. Either way, I've received no stipend.
Similar situation here. I have yet to receive any stipend after purchasing my lifetime membership well over a month ago. I am wondering if the stipend goes directly to my STO account, or if it first appears in my PWE "wallet", which then must be transferred. Either way, I've received no stipend.
Not sure on why you've not received it, but just so you know it does indeed go straight to the STO account. Sadly a lot of us seem to have issues with not receiving it when we're supposed to.
Join date is wrong, I've actually been around since STO Beta.
True alters don't have a "main". Account wide unlocks for all unique event rewards!!
I have added up all Zen purchases and expenditures for this year. i am missing about 7000 Zen between purchased Zen and Stipends.
I have been given partial records of Zen spent but the math does not add up. I am know I am not short 7000 Zen from just this year. but that is what the number PWE provided to me show. I have 592 Zen in my account currently. PWE needs to quickly show me where that Zen is or they owe it to me. As with their own numbers I can prove I should have it.
How is this company even in business with accounting this bad. "Cooking the books" is illegal PWE. Even in the far East.:mad:
[SIGPIC][/SIGPIC] Help rebuild the Romulan Star Empire to glory. Click the banner to join today.
I received today a notification from the BBB that PWE intended to full reimburse me my missing stipend as well as an additional months stipend as a good will gesture. Which is probably what they should have done to start with to have avoided this whole mess.
While it is only a small victory it is a victory none the less; now please PWE, put your house in order!
If anyone is still having issues with PWE and their stipend, I can recommend the Better Business Bureau. Even if you aren't based in the US. It might take a while but they should sort out your problem for you.
Comments
Actually, Brandon has commented on this thread many times and said almost the same thing every time. There isn't much else he can say
Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
Tiktok: @Askray Facebook: Askray113
So we get automated mails from customer support and automated answer from Brandon (bran i do know that you are just doing what you are told to)!
why should i keep paying a subscription?
i regret that my subscription its paid up untill september....
I was so happy the 29th of june when I received my june stipend and an appology (ref 130629-002539) that i spent some extra cash (REAL MONEY) on the (still bugged) scimitar bundle! STUPID ME
how do you say? "fool me once shame on you fool me twice........."
I resumed playing the game in June of this year after a break of at least a year. When I started playing again I commenced a subscription (Gold membership).
My monthly subscription has renewed, the payment made, but no stipend. A ticket has been submitted and now in the third day after submitting the ticket I am still awaiting a response of any kind. A friend of mine who joined at the same time is having similar issues too.
Now whilst I'm aware of the issue back in April that has apparently been resolved, however, 62 pages of this thread is too much to go through, is there any official explanation as to what people are having to endure at the moment?
Thanks.
To give you a brief synopsis, back in April or May, Cryptic made an error in their internal bookkeeping. As far as I know, nobody TRIBBLE them, nobody externally made the error and being cheap, petty, and mean (traditional meaning), they chose to allow their company's reputation (such as it is) to take another hit to offset the "lost income" (they didn't lose anything since it isn't real money) and recoup the 'not-money' by recovering every non-cent of the not-money from the paying subscribers and lifetime subscribers.
I know for my part, I had intended to purchase the Andorian set as well as the new Romulan set over the next couple of months but that changed when the announcement was made and I didn't get my stipend for the next three months. I am certain that I was not one of the people that received the extra stipend but since I had also purchased a fair amount of zen during a sale at about that time, it was difficult for me to research and "prove" it to Cryptic. My wife's account was also hit by the error on Cryptic's part and she hasn't gotten her stipend even for July yet but we hadn't checked on when hers was due.
In the end, company makes mistake, further damages reputation by recouping the lost non-money, loses $100.00 from at least one customer (pretty sure I ain't the only one), and still insists that they're "in the right". Being in the right is fine unless you're being petty about income that doesn't exist and losing more money than you could possibly have ever saved. In my case, they recovered fifteen dollars of not-money and lost one hundred dollars of real money making a net loss of eighty-five dollars and that's not even counting damaging their already well earned and sullied reputation as liars and grifters.
It seems that anyone who now takes out a subscription is being deprived of their monthly stipend. Unless of course someone from PWE can clarify the matter?
It shouldn't be affecting new subscribers, only those who were subscribed when they screwed up, and not all of them. The hardest hit seems to actually be lifetime subscribers and though I got my stipend for July a day late and 1500zen short, I am still out those three months.
This is very broken for all, new and old subscribers alike. It is sad because my correspondence with PWE has been very discouraging that they want to even fix it.
They told me I was up to date. Even though I am still 1000 zen shy from this summer and 1500 from last year. They have so far refused to show me any kind of ledger of accounting for my Zen transactions in both stipends and what I spent it on if I did indeed receive it.
I did get a 500 zen stipend a day late this month (July). But only after heavy complaining.
I can't express the anger I feel towards PWE at the moment. They are basically trying to tell us that all is good and to trust that they paid us. That is not going to fly with me. If this continues, legal action will be taken. If even to just expose PWE tactics and ineptitude to the world.
Help rebuild the Romulan Star Empire to glory. Click the banner to join today.
It is like being in a personal relationship with a spouse who you have personal knowledge that they cheated and they say "It wasn't me". The anguish and frustration and heartache should be enough to end the relationship. You want to believe they can change for the better but your heart of hearts knows it is another lie. So what lie will we be fed next from our overlords?
Looks like I can stand down Red Alert now. It was several days late, but I did get my stipend finally. Looks like everything is in order for me now. Best of luck to those of you still missing your Zen.
Mine Trap Supporter
the customer support doesn't even read my mail.... they appollogize in june for the delay in receiving my june stipend (i've got the mail) and now its all over again--- this has become untollerable.... i can't spend 2 week every month for the so called "unlimited customer support" deficency.......
hey what do you know... after yet another complain i've received my july stipend ..
I have an idea for what Season 11 should be; Season 11: The Big Bug Fix.
I have not been able to read my bug tickets in over a year, not even the tickets about not being able to see my tickets.
I find the drama of your signature proof of your immaturity, this means you, DR whiners.
Good news!
Now that July is coming in for folks, how about PWE gives us the rest of the Zen they owe us?
Help rebuild the Romulan Star Empire to glory. Click the banner to join today.
Now you know the first rule of acquisition.... Once you have the money never give it back. I just don't see anyone making them act with anything remotely resembling honor. They have stolen from us and they know that the only thing that can touch them is criminal court. It wouldtake a class action lawsuit to bring any real change.
Billing support have told me in no uncertain terms that what Brandon has posted is "categorically wrong and a poor interpretation of the current system" "we are sorry that you are upset by your own misunderstanding, but there is nothing further we can do."
So someone is not telling the truth here but I'm not pointing fingers. So yeah... the phrase Chocolate Teapot comes to mind. Spouting an official (read: BS) line ad nauseam isn't commenting anyway, nor is it being helpful.
UPDATE:
I got my official Reply from the BBB today. Full of apologies but no Zen. Needless to say I made a rebuttal.
They tried to palm it off (like the "customer service assistant" did) by saying that because I have a balance on my account, it must be my stipend.
Umm no, I bought that. Try again.
I am now a proud Silver player and have informed my entire fleet of this debacle.
I too have just been told I also was over paid in April. They even give dates this supposedly occurred. But I do not have the Zen in my account and i have replied to have the tell me what I either spent it on or where it went.
Strange how the one time frame I decided to purchase Zen, separate from stipends, is the same time they claim they over paid me. I know what I paid for and what I bought from the zen store. I am still missing Zen.
Funny how their research can come up with an over payment date. They can't or won't show why I don't have it in my account or at least what it was spent on if it is my accounting error.
PWE word that they paid us is not good enough. A full accounting history is needed.
Help rebuild the Romulan Star Empire to glory. Click the banner to join today.
http://www.bbb.org/greater-san-francisco/business-reviews/internet-gaming/perfect-world-entertainment-in-redwood-city-ca-375623/complaints#breakdown
AX
Guess HELL will freeze first....
AX
Can you dispute your stipend purchase if you used a credit card? If you didn't receive what you bought then let the customer dispute process work itself out.
With all the dilithium options and less to get in the cstore I am not sure you are going to lose anything going silver. If future major releases are going to be bought by cash an not Zen like the LOR packs then definitely I would say keep your money for instances you want to buy something. That way you exercise more control over your account.
Yes you can, but your account will be permabanned by the powers that be if you do that. I don't recommend it if you actually want to play the game. This has already happened to a number of people both about this issue and other issues.
EDIT: Nevermind, I just recieved my stipend earlier this afternoon on the date this post was made.
Not sure on why you've not received it, but just so you know it does indeed go straight to the STO account. Sadly a lot of us seem to have issues with not receiving it when we're supposed to.
I have been given partial records of Zen spent but the math does not add up. I am know I am not short 7000 Zen from just this year. but that is what the number PWE provided to me show. I have 592 Zen in my account currently. PWE needs to quickly show me where that Zen is or they owe it to me. As with their own numbers I can prove I should have it.
How is this company even in business with accounting this bad. "Cooking the books" is illegal PWE. Even in the far East.:mad:
Help rebuild the Romulan Star Empire to glory. Click the banner to join today.
I received today a notification from the BBB that PWE intended to full reimburse me my missing stipend as well as an additional months stipend as a good will gesture. Which is probably what they should have done to start with to have avoided this whole mess.
While it is only a small victory it is a victory none the less; now please PWE, put your house in order!
If anyone is still having issues with PWE and their stipend, I can recommend the Better Business Bureau. Even if you aren't based in the US. It might take a while but they should sort out your problem for you.