same for my friend. he even emailed cryptic and got the "our records say you got it back then" then when he asked for a invoice they closed the ticket.
At this time, there is no way to view it otherwise.
Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care. Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker. Tiktok: @Askray Facebook: Askray113
It wouldn't surprise me none, if PWE enacted section 18 subsection E of it's terms of services. And this is what it reads:
(c) PWE has the right at any time with or without reason to change and/or eliminate any aspect(s) of the Services as it sees fit in its sole discretion.
This is an aspect of a service that many people have failed to see in months.
It wouldn't surprise me none, if PWE enacted section 18 subsection E of it's terms of services. And this is what it reads:
This is an aspect of a service that many people have failed to see in months.
It's possible that they could do that with new LTS or subscriptions but they can't do it with the existing ones without risking legal repercussions despite that subsection for breach of contract. That term does not mean that they have the legal right to do whatever they want but I wouldn't be particularly surprised to see them try it regardless of the legality.
Well, like I said, I got three stipends in April. Mistakes happen, I don't know how a mistake like that could happen, but oh well. They told me I wouldn't get the next two stipends due to the overpayment, and that's fair. I didn't expect any in May or June.
Today should be my usual stipend day.
Zen balance: 0
Update: Stipend arrived, about 4 days late.
Everything odd about the stipend system- from the missing payments, to the overpayments, to the late payments, to the complete lack of a visible record of payments- suggest to me a system that is not automated at all. Like some CS intern has to push a button for every subscriber. If this were any other company that'd be totally unbelievable. But with PWE, it's plausible.
The only people that can check your account are billing and you'll have to file a billing and support ticket in order to get them to do it.
I guarantee you they will make up some mumbo jumbo about how you got infinity -1 stipends already and there is no problem and "this ticket will now be closed, thank you and don't come again."
well early on I contacted I did get told I received 3 stipends in April and it would resume in July. (whether I did or not I cant definitively say, but I did get the log) and since my monthly was due today I looked and it was there. So I cant comment for others here but it does appear to be working properly for me once more
Well, looks like I got hit with the missing stipend thingy now.
On April 17 I received 1500 Zen. 500 of that was my normal stipend for April. Now, I didn't get my stipend in May or in June which is acceptable since I got a forward on those two stipends. I should have started seeing my stipend again on July 17. It's now July 19 and I have not received my stipend for this month. I'm going to wait a few more days to see if it's another bug in the system before sending out a ticket, but something is still wrong with the stipend grants.
According to support I received 3 stipends as well in April (though I am pretty sure I would have noticed 1500 zen sitting on my account) one of those stipend is my normal April allotment the other two paid in advance for May and June. I should be getting this months stipend in 3 days. Will let you all know how accurate their statement is that everything has been fixed and working now.
Where can I get help to see when my stipend is due? I have become a lifer back in June and haven't received my stipends.
It should come around the day you purchased your lifetime subscription every month. There is no way to actually see when you did it unless you look at your credit/bank statement or contact Billing they could tell you
Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care. Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker. Tiktok: @Askray Facebook: Askray113
I just got 1000 zen, they've either corrected June and July or they've overpaid again. Why does it have to be so complicated?
It's not complicated, they're just not terribly competent with their virtual currency or dealing with people. Probably take half of it away and stop giving out your stipend for another three to six months.
Finally...today I recieved 500 ZEN but tickets are unanswered and no verification of any supposed overpayment. We need for Cryptic to be transparent on thier billing and let the players see the books so to speak on zen transactions.
I got this month's stipend finally. Still no word on May or June; they've giving me their logs on when I received a stipend but don't seem able to give me a log on when I spent it.
I got this month's stipend finally. Still no word on May or June; they've giving me their logs on when I received a stipend but don't seem able to give me a log on when I spent it.
Nice that they gave you that at least.
I got a response today. They told me my account is balanced. They apologized that they double payed me in April (which I got 0 Zen in April, not double) and said they took one month (May) off to even it out.
Well Cryptic, Why do I still have no stipend for April-July? How is that a balanced account?
After their explanation and apology the want to close my ticket. IT IS NOT RESOLVED, PWE!!!!!
Last year a had an accounting error with Zen but I figured it was my mistake because I took some time off from the game and hadn't kept up on it. But now I have to revisit that as well because PWE clearly can't count or be trusted.
Why is this so hard to deal with?
[SIGPIC][/SIGPIC] Help rebuild the Romulan Star Empire to glory. Click the banner to join today.
I got a response today. They told me my account is balanced. They apologized that they double payed me in April (which I got 0 Zen in April, not double) and said they took one month (May) off to even it out.
Well Cryptic, Why do I still have no stipend for April-July? How is that a balanced account?
After their explanation and apology the want to close my ticket. IT IS NOT RESOLVED, PWE!!!!!
Last year a had an accounting error with Zen but I figured it was my mistake because I took some time off from the game and hadn't kept up on it. But now I have to revisit that as well because PWE clearly can't count or be trusted.
Why is this so hard to deal with?
Update:I got my 500 Zen for July today. Still waiting on a balance sheet. That one simple thing will put this issue to rest for all involved. As I am still missing Zen and was never paid double, but had Zen held back anyway.
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I started my mission to get my stipend back in April when I became a lifer my crew were ready and phasers were set to stun.... Feels like a 5 year mission already.
Five tickets submitted four closed and stipend still not balanced
1st Ticket May I was told i had received triple stipend so they were balancing... I had only just become a lifer and had nothing!!! TICKET CLOSED
2nd Ticket June the apologized and were aware of the problem....by then I had gotten 500 whoop! TICKET CLOSED
3rd Ticket July I was told the logs showed I had gotten paid on time every month? Even though everyone had issues!!! And er nope still only 500 in three months TICKET CLOSED :mad:
4th Ticket July Closed as duplicate, problem wasn't resolved TICKET CLOSED
5th Ticket July Please please please sort this out before I go banana's :eek:
(P.S. I spending real money for ZEN so it's more of the principle of the thing now)
(P.P.S Who thought it was a good idea to let a Ferengi sort the account balance?)
It's now been 2 months since my last stipend. Their own accounting showed I did not get a double or triple. I will NEVER spend another penny on this game until there is a proper zen ledger for transparency.
Anniversary date is the 17th, payment cleared bank on the 18th, no longer in pending. It's the 22nd. Where is my stipend. Where is the proof that you ever overpaid me? You people can't get color palettes right for Romulan clothing and I'm supposed to take your word for it that your accounting department is any better than your programmers?
It pains me that an IP as great as Star Trek was allowed to be sold to PWE. I can't believe CBS frowns on non cannon ships being easy to get but allows lock boxes and this sort of lying cheating stealing behavior.
You got my f-ing money now give me what I paid for.
after receiving an email apollogizing for the delay in receiving my june stipend I'm here again to complain about the "unlimited customer service" we should receive as subscribers... My july stipend its late (was dued the 18th). I've opened a ticket to let them know and I fear I've to star my fight against automated mail all over again.. My ticket got closed with the usual automated mail stating that i've received 1500 in april... I DID NOT AND I'VE GOT AND E MAIL FROM YOU THAT PROVES JUST THAT. After asking (in june) for a refound on my monthly subscription because of the zen problem you "carefully reviewed my account" (your own words) and corrected the problem and you have accedited to my account the missing 500 zen therefore you were not able to refound my subscription.
Do I have to ask for a refound again?
please sort out you customer support service...
I've updated the ticked you closed in the support page, I hope that works..... I'll wait a few more days then i'll try to ask for a refound again...
I've appreciated d'sthal thanks to the subscribers but if this keep on being the standard of your customer support i think i will not renew my subscription in september!
Is there any update or official word on this issue? namely people not getting july stipends? I've been away for a while so IDK about june or earlier but I'm 99.9% sure I didn't get a july stipend. I am a collector-lifer since day 1 and have the legacy pack plus have spent $100s more. PWE can't complain that I haven't given enough money.
1. I haven't recieved a requested ledger... much less one that shows what I spent Zen on.
2. The 500 zen stipend I recieved yesterday is this for March? April? May? June? or July? The still owe me 2,000 Zen by my reckoning and yes I kept records because I wanted to buy a pack of ships. I also know that I spent $70.00 additional dollars on Zen while not realizing you intended to stiff me.
3. It would sure be nice to have a 1-800-800 Cryptic number to call and speak to a live person rather than be left on permanent hold. Oh and that person should be absolutely fluent in English.
4. What is to stop this non-sense from happening again? Is there a liason to the customer service where we can get information as to what "REALLY" happened?
I haven't received a stipend since march - april..... I was thinking of putting in a ticket but judging from this thread that will be a complete waste of time....
Maybe in order to get this rather large problem fixed we should petition to have branflakes removed as community manager, as he is clearly not doing his job properly since as community manager he should have been all over this problem like a rash instead ignoring it to focus more on the fluff PR stuff. Maybe a threat to his job will get some action going on getting this problem fixed.
I haven't received a stipend since march - april..... I was thinking of putting in a ticket but judging from this thread that will be a complete waste of time....
Maybe in order to get this rather large problem fixed we should petition to have branflakes removed as community manager, as he is clearly not doing his job properly since as community manager he should have been all over this problem like a rash instead ignoring it to focus more on the fluff PR stuff. Maybe a threat to his job will get some action going on getting this problem fixed.
This is a Cryptic problem, he works for PWE, it would not help. He is a facilitator, he makes sure the 3 entities communicate. The 3 i am talking about would be PWE, Cryptic, and the players.
New home of the Romulan Republic.
I have an idea for what Season 11 should be; Season 11: The Big Bug Fix.
I have not been able to read my bug tickets in over a year, not even the tickets about not being able to see my tickets.
I find the drama of your signature proof of your immaturity, this means you, DR whiners.
Comments
Do you even Science Bro?
this game sucks.
Do you even Science Bro?
You can file a support ticket in the link in my signature below or e-mail customerservice@perfectworld.com and ask.
At this time, there is no way to view it otherwise.
Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
Tiktok: @Askray Facebook: Askray113
This is an aspect of a service that many people have failed to see in months.
The Separatist Fleet
It's possible that they could do that with new LTS or subscriptions but they can't do it with the existing ones without risking legal repercussions despite that subsection for breach of contract. That term does not mean that they have the legal right to do whatever they want but I wouldn't be particularly surprised to see them try it regardless of the legality.
Update: Stipend arrived, about 4 days late.
Everything odd about the stipend system- from the missing payments, to the overpayments, to the late payments, to the complete lack of a visible record of payments- suggest to me a system that is not automated at all. Like some CS intern has to push a button for every subscriber. If this were any other company that'd be totally unbelievable. But with PWE, it's plausible.
How do I check into this? Can someone look into my account and make sure my account is working properly with regards to the Stipend.
Lifetimer here so not sure what date it should come, but it definitely doesn't appear to have come in two months.
I guarantee you they will make up some mumbo jumbo about how you got infinity -1 stipends already and there is no problem and "this ticket will now be closed, thank you and don't come again."
According to support I received 3 stipends as well in April (though I am pretty sure I would have noticed 1500 zen sitting on my account) one of those stipend is my normal April allotment the other two paid in advance for May and June. I should be getting this months stipend in 3 days. Will let you all know how accurate their statement is that everything has been fixed and working now.
Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
Tiktok: @Askray Facebook: Askray113
I just got 1000 zen, they've either corrected June and July or they've overpaid again. Why does it have to be so complicated?
It's not complicated, they're just not terribly competent with their virtual currency or dealing with people. Probably take half of it away and stop giving out your stipend for another three to six months.
Another set of tickets.
Another no reply.
Another month of being outraged at PWE/cryptic!!!!:mad:
Is this seriously your business model PWE?
Help rebuild the Romulan Star Empire to glory. Click the banner to join today.
Nice that they gave you that at least.
I got a response today. They told me my account is balanced. They apologized that they double payed me in April (which I got 0 Zen in April, not double) and said they took one month (May) off to even it out.
Well Cryptic, Why do I still have no stipend for April-July? How is that a balanced account?
After their explanation and apology the want to close my ticket. IT IS NOT RESOLVED, PWE!!!!!
Last year a had an accounting error with Zen but I figured it was my mistake because I took some time off from the game and hadn't kept up on it. But now I have to revisit that as well because PWE clearly can't count or be trusted.
Why is this so hard to deal with?
Help rebuild the Romulan Star Empire to glory. Click the banner to join today.
Update:I got my 500 Zen for July today. Still waiting on a balance sheet. That one simple thing will put this issue to rest for all involved. As I am still missing Zen and was never paid double, but had Zen held back anyway.
Help rebuild the Romulan Star Empire to glory. Click the banner to join today.
Five tickets submitted four closed and stipend still not balanced
1st Ticket May I was told i had received triple stipend so they were balancing... I had only just become a lifer and had nothing!!! TICKET CLOSED
2nd Ticket June the apologized and were aware of the problem....by then I had gotten 500 whoop! TICKET CLOSED
3rd Ticket July I was told the logs showed I had gotten paid on time every month? Even though everyone had issues!!! And er nope still only 500 in three months TICKET CLOSED :mad:
4th Ticket July Closed as duplicate, problem wasn't resolved TICKET CLOSED
5th Ticket July Please please please sort this out before I go banana's :eek:
(P.S. I spending real money for ZEN so it's more of the principle of the thing now)
(P.P.S Who thought it was a good idea to let a Ferengi sort the account balance?)
Luthor1701D
It pains me that an IP as great as Star Trek was allowed to be sold to PWE. I can't believe CBS frowns on non cannon ships being easy to get but allows lock boxes and this sort of lying cheating stealing behavior.
You got my f-ing money now give me what I paid for.
Christ on a pony I hate you people.
Do I have to ask for a refound again?
please sort out you customer support service...
I've updated the ticked you closed in the support page, I hope that works..... I'll wait a few more days then i'll try to ask for a refound again...
I've appreciated d'sthal thanks to the subscribers but if this keep on being the standard of your customer support i think i will not renew my subscription in september!
1. I haven't recieved a requested ledger... much less one that shows what I spent Zen on.
2. The 500 zen stipend I recieved yesterday is this for March? April? May? June? or July? The still owe me 2,000 Zen by my reckoning and yes I kept records because I wanted to buy a pack of ships. I also know that I spent $70.00 additional dollars on Zen while not realizing you intended to stiff me.
3. It would sure be nice to have a 1-800-800 Cryptic number to call and speak to a live person rather than be left on permanent hold. Oh and that person should be absolutely fluent in English.
4. What is to stop this non-sense from happening again? Is there a liason to the customer service where we can get information as to what "REALLY" happened?
Maybe in order to get this rather large problem fixed we should petition to have branflakes removed as community manager, as he is clearly not doing his job properly since as community manager he should have been all over this problem like a rash instead ignoring it to focus more on the fluff PR stuff. Maybe a threat to his job will get some action going on getting this problem fixed.
This is a Cryptic problem, he works for PWE, it would not help. He is a facilitator, he makes sure the 3 entities communicate. The 3 i am talking about would be PWE, Cryptic, and the players.
I have an idea for what Season 11 should be; Season 11: The Big Bug Fix.
I have not been able to read my bug tickets in over a year, not even the tickets about not being able to see my tickets.
I find the drama of your signature proof of your immaturity, this means you, DR whiners.