We are the Borg. Existence as you know it is over. Lower your shields and surrender your ships. We will add your biological and technological distinctiveness to our own. Your culture will adapt to service us. Resistance is futile.
We're pleased to report that the stipend delays we reported in this thread have now been resolved! All delayed stipends have been granted, and the stipend granting process is once again automatic.
While we worked on granting delayed stipends, some players may have received duplicate grants. Here are a few important notes regarding duplicate stipends:
If you received one extra stipend in April, you will not be granted your May stipend. If you have already been granted your May stipend, then you will not receive your June stipend.
If you received two extra stipends in April, you will not be granted your May or June stipends. If you have already been granted your May stipend, then you will not receive your June or July stipends.
Some users may experience a delay of several days on the next stipend they receive after the skip.
Thanks again for your patience as our programmers worked on this resolution. With the above steps, all players who are eligible to receive stipends (Gold Members) will get the appropriate amount of promotional ZEN - you just might have gotten it a little earlier.
This is not fixed.. my stipend is due on the 22nd of each month and it is now the 23rd of June, and I didn't get my stipend. What do I have to do.. file a BBB report?
I AM NOT A FAN OF PWE!!!!
MEMBER SINCE JANUARY 2010
5 DAYS in and I'm still waiting for my stipend (again).. did only received automated mail from support confirming that I submited a ticket and that all (I did get any double or triple stipend in the past)..
let me tell you. your customer support its the worst I ever seen its plain ridicoulous
I WANT MY STIPEND no excuses... get someone better at coding.... I'M a paying customer and you are testing my limits....
I've ALSO sent a ticket for the support page not working (infinite redirect loop) and was never fixed...
SHAME on you and your scarce professionality....
btw if you think I'm impolite pls note that you are impolite toward me... not answering any ticket.... the state of the game its soo bad you should APOLLOGIZE every fraking day!
i did receive a reply now, in which it is just stated that there have been issues in april, and IF i received more zen by then i may also will not get anything in july.
no one at support seemed to really had a look on my particular case ^^...
i replied that i would appreciate some proof, as i'm sure i did not received that much extra zen.
also indeed in this manner it doesn't matter to me if i received more by then or not. i want them to check it, not just trying to calm me...
as many already stated stipends should be trackable via account-site. would wipe a lot of bad vibes^^...
I got an email today stating that I had infact recieved 1500 zen in April, probably, and my ticket was closed.
The only Zen I have had on my account since April has been the amounts that I have purchased myself with extra money. Unless of course you're now telling me that counts as my stipend.
This is not good customer service. As Loriss would say:
SHOW ME PROOF THAT WHAT YOU SAY IS TRUE!
Failing that, I want to be able to make a full complaint about this issue and have it investigated properly. Not just palmed off like this.
they did the same to me...i stated i hadn't had my payments on the 7th for ages at least 2 payments missing.
...and hey ho they conjured up 3 dates like magic with 7th in the dates.
...twice in april and once in may.
...and that was even though i stated i had not received them but they didnt want to continue the conversation.
lol my account hasn't seen 1000 Zen in nearly 7 months lol
and worse still today i logged on to find over 18months worth of gear stored in mail deleted.... i lost well over 500m EC including tuffli and 2 galor (proving that is a different story since they deleted the evidence)
basically im now fed up and cant see me finding the time to start all over getting that EC back again..and people that say getting 500m ec is easy then you obviously dont have jobs or familys to contend with.
id personally like to know why they have subscribers because currently im not getting a premium service or even notified that theres a problem being fixed...
according to Cryptic themselves I'm suppose to get mine today... where is it Cryptic?
"I rather believe that time is a companion who goes with us on the journey, and reminds us to cherish every moment... because they'll never come again. What we leave behind is not as important as how we lived" Picard to Riker
You all received x amount of stipend. This amount of stipend relates to however long your subscription is to an insane number. Therefore you will never again get another stipend because we already paid it to you in one extremely large sum that you couldn't possibly have noticed and we provide no evidence to say that this is received other than our word of honour.
This error has now been fixed and we don't care about it any more.
That's like my employer telling me that he paid me my entire years salary in one go and so he doesn't have to pay me every month anymore and then not offering any proof of it.
The words "breach of contract" and "class action lawsuit" spring to mind.....
Should have been due mine around the 18th but no sign of it and no, i didn't get double back in May when i resubbed in the first place.
Between this and the whole sub randomly ending after a few days things (see general dicussion for thread) i have zero confidence in Cryptic's account and billing server.
I never got my stipend in May or June. I'm a lifetimer so I shouldn't have any interruptions in my subscription status. I should be seeing my stipend on the 19th of every month.
hi! my friend ingame hasnt reveiced his stipend for the last 2 months either. (may or june) what should he do? he tells me he tried going to support but kept getting a login loop error redirect error or something.
I haven't had my stipend for this month and pretty darn sure I didn't get it last month either... LT package promised me 500 per month... what's going on??
hi! my friend ingame hasnt reveiced his stipend for the last 2 months either. (may or june) what should he do? he tells me he tried going to support but kept getting a login loop error redirect error or something.
thanks!
havent gotten any eather for last 2 months and the mods keep deletin my post about it
Well I guess I am part of the club, missing May/Junes stipend and as others have stated, your Support form is fubared, I am unable to file a ticket since selecting from the dropdown menu's on the support page doesnt select. And it is a required field.
To all who have had issues submitting a ticket; I failed my first attempt, but the second, I selected the Category drop down requirement first, and that seemed to do the trick.
Just a friendly PSA. Good luck to all ......... and myself.
I'm missing at least the May and June stipend still. As a LTS I usually see my stipends around the 15 or 16th of the month. I finally put in a Support Ticket with Billing with hopes of getting it resolved. Despite the claim here on the Forums it definitely is not fixed for me or 2 of my friends who are also LTS. The Support site sucks as the drop downs don't work properly. I had better luck using Chrome than IE if that helps anyone.
I am also missing my stipend for June. I had this same problem last month and submitted a ticket and got my stipend almost two weeks later.
I usually receive my stipend on the 18th of every month, and I have to say the fact that this has happened twice is very frustrating.
If this was a company I could walk into the front door of and this had happened I would be speaking with a manager face to face and demand something for my trouble. In fact they should be offering it!
I think what would be fair would be at least double what I'm owed and a letter of apology, at least.
Q: [quoting Hartley] "Nothing reveals Humanity so well as the games it plays..."
Comments
Any staff out there care to comment on the truth in this? I'd certainly like to know because that is the entire reason I got the lifetime sub...
~Tear
This is not fixed.. my stipend is due on the 22nd of each month and it is now the 23rd of June, and I didn't get my stipend. What do I have to do.. file a BBB report?
I AM NOT A FAN OF PWE!!!!
MEMBER SINCE JANUARY 2010
let me tell you. your customer support its the worst I ever seen its plain ridicoulous
I WANT MY STIPEND no excuses... get someone better at coding.... I'M a paying customer and you are testing my limits....
I've ALSO sent a ticket for the support page not working (infinite redirect loop) and was never fixed...
SHAME on you and your scarce professionality....
btw if you think I'm impolite pls note that you are impolite toward me... not answering any ticket.... the state of the game its soo bad you should APOLLOGIZE every fraking day!
no one at support seemed to really had a look on my particular case ^^...
i replied that i would appreciate some proof, as i'm sure i did not received that much extra zen.
also indeed in this manner it doesn't matter to me if i received more by then or not. i want them to check it, not just trying to calm me...
as many already stated stipends should be trackable via account-site. would wipe a lot of bad vibes^^...
This just isn't true. Back it up with evidence, if you are so certain of this.
If not, give me the stipend that I paid for even as a good will gesture.
The only Zen I have had on my account since April has been the amounts that I have purchased myself with extra money. Unless of course you're now telling me that counts as my stipend.
This is not good customer service. As Loriss would say:
SHOW ME PROOF THAT WHAT YOU SAY IS TRUE!
Failing that, I want to be able to make a full complaint about this issue and have it investigated properly. Not just palmed off like this.
...and hey ho they conjured up 3 dates like magic with 7th in the dates.
...twice in april and once in may.
...and that was even though i stated i had not received them but they didnt want to continue the conversation.
lol my account hasn't seen 1000 Zen in nearly 7 months lol
and worse still today i logged on to find over 18months worth of gear stored in mail deleted.... i lost well over 500m EC including tuffli and 2 galor (proving that is a different story since they deleted the evidence)
id personally like to know why they have subscribers because currently im not getting a premium service or even notified that theres a problem being fixed...
LOR : "the straw that broke the camels back"
"I rather believe that time is a companion who goes with us on the journey, and reminds us to cherish every moment... because they'll never come again. What we leave behind is not as important as how we lived" Picard to Riker
This error has now been fixed and we don't care about it any more.
That's like my employer telling me that he paid me my entire years salary in one go and so he doesn't have to pay me every month anymore and then not offering any proof of it.
The words "breach of contract" and "class action lawsuit" spring to mind.....
Between this and the whole sub randomly ending after a few days things (see general dicussion for thread) i have zero confidence in Cryptic's account and billing server.
thanks!
Do you even Science Bro?
I haven't had my stipend for this month and pretty darn sure I didn't get it last month either... LT package promised me 500 per month... what's going on??
havent gotten any eather for last 2 months and the mods keep deletin my post about it
Just a friendly PSA. Good luck to all ......... and myself.
I usually receive my stipend on the 18th of every month, and I have to say the fact that this has happened twice is very frustrating.
If this was a company I could walk into the front door of and this had happened I would be speaking with a manager face to face and demand something for my trouble. In fact they should be offering it!
I think what would be fair would be at least double what I'm owed and a letter of apology, at least.