LOL I got a response they didn't even read it and gave me a general response referring to the error in April.
Nevermind I'm tired of this TRIBBLE Ive spent more than 5$ of my time working on this stupid issue, its no longer worth it. If I don't receive July stipend then the BBB will be receiving a complaint from me. I wouldn't delay it from my original due date if I was you Crytpic because that's the day I report you.
be careful about reporting it, cryptic is known to suspend accounts if disputed through a 3rd party
That's not true at all. If anything, suspending an account because someone reported them to the BBB makes Cryptic look even worse.
I have no first hand experience with it, but there are plenty of reports of that by other players and former players that their accounts were suspended when Cryptic didn't credit their accounts and those players finally took it up with their payment service (mostly Paypal if I remember correctly)
Also:
V. Termination of Account
Cryptic Studios has the right to terminate or suspend, and you have the right to cancel, your Account(s) at any time. You understand and agree that, except as expressly provided by law, the cancellation of your Account is your sole right and remedy with respect to any dispute with Cryptic Studios. This includes, but is not limited to, any dispute related to, or arising out of: (1) these Terms of Service or our enforcement or application of these Terms of Service; (2) the Content or Services available through the Cryptic Studios Sites or any change in such Content; (3) your ability to access and/or use the Services; or (4) the amount or type of fees, surcharges, applicable taxes, billing methods, or any change to the fees, applicable taxes, surcharges or billing methods.
EDIT: sorry, this is from the old ToS; the new terms are even less-ridged; "PWE MAY SUSPEND, TERMINATE, MODIFY, BLOCK ACCESS TO OR DELETE THE SERVICE OR ANY ACCOUNT AT ANY TIME WITH OR WITHOUT REASON, WITH OR WITHOUT NOTICE." Their CAPS, not mine. I'll leave the old ToS up since it gives insight about justifiable reasons to suspend an account in this case.
as for the BBB, they are a joke. They bully small companies and take money for higher BBB ratings, they used to be a credible company but since they were finally called out on it in 2010 their credibility is basically nil.
I received the same generic response when I requested a log showing that I did receive an extra stipendTHOUGH I am 99% surI didn't even receiveanything extra) I am hoping they will resolve this, because this is fraudulent. All I ask is proof(a log) showing that I received extra(though I did not) and I will feel better about this, but June is approaching it's end and I am 100% sure I did not.receive 2 bonus stipends. It really sucks even more thatI had been stocking up before April, and then started spending in may. I am going to have to start making logs of my owni
Don't hold your breath for missing stipends. I have not received any since April. Never received double, usually I get it on the 15th....now it's May & June I am missing.
I put in a ticket with billing and was told I got the zen, but I didn't ....I know I did not. Basically they said yes I did and if I put in another ticket my account will be suspended.
So the moral of the story is if you spend your $ expect to be disappointed, threatened and called a liar? I purchased an LTS and a Legacy pack. I do not expect to be getting zen at all anymore, since now it is the 18th of June and all of the zen in my account (which has been 271 for a month) I purchased myself.
[SIGPIC][/SIGPIC] I'm sick of following my dreams. I'm just going to ask them where they're going, and hook up with them later.
LOL if they suspend me Ill just find another game to play, they have no leverage over me with that threat, their not costing me anything since I'm not receiving my stipend anyways. I done expect that filing a complaint with the BBB has any real impact on Crytpic/PWE either. I'm beginning to think the LTS was not such a great deal even at $199. This is a fun game and their was a point in time I would have recommended playing it to others, and have freely opened my wallet, but that time has passed. I replied to the ticket and informed them I didn't receive any extra stipend in April but we all know how that will go. Crytpic/PWE has without a doubt the worst customer service I have ever experienced.
1..one generic stating there was error and that i received 2 in april and one in may which i know i didn't since i had 500 zen in the account for most of may and nothing this month so even if i had the supposed 500 from may i am still 1000 short from April lol.
they must have been mega busy as that was over a week of waiting
while the 2nd mail the reply was same day so backlog must be cleared now.
2..was a reply stating the apparent logs of my stipends.
well since im not after any account banning and this wont be resolved i am unfortunately just going to have to quit while im ahead and wait for Julys stipend not happy but nothing i can do.
so much for paying for a premium life subscription.
if this is the way we're going to be treated by Cryptic, I might as well just pull my CO sub from them. Unfortunately I can't pull my LTS from STO, enjoy the $199 Cryptic.
"I rather believe that time is a companion who goes with us on the journey, and reminds us to cherish every moment... because they'll never come again. What we leave behind is not as important as how we lived" Picard to Riker
If this isn't fixed, and reasonably soon, this will be the second time I walk on Cryptic and this time it will extend to all of Perfect World too... I won't spend another dime and I won't play for my 50 cents a day worth of revenue I'm generating from trading Dilithium for Zen or picking up Keys off the exchange.
I way hold grudges and as minor an issue as this may seem like, this is crossing the ingame/out of game line as far as I am concerned and is a breech of contract... not ingame, but in real life.
If they really care about revenue like all the evidence points to, they will address for fear of losing revenue, and handing out extra STO locked Zen as a compensation would hurt them far less than losing dozens or hundreds of users because they feel ripped off.
My first post ,I purchase zen after I receive my stipend so as to support the game,
this year I have only received one stipend in May and none since last October so this year they are making very little money off of my account.I will purchase 4x the stipend in zen when received. I am a Star Trek fan since 1966 and I enjoy the game bugs and all, I am not very good at the gaming part but I do try.
i used to get 500 ZEN every month on my anniversary start date for me that would be the 19th of every month but over the last 2 months i haven't received any. I am a life time member.
Is this not given out anymore? I've put in a few tickets over this issue but have not received any reply.
They have NOT silently stopped giving out the stipend. They've had some issues with the system tracking and rewarding the stipend and are trying to resolve the issue.
I STILL have not gotten my Zen stipend. Also, when viewing my Zen balance via the web site, it's telling me I don't have any Zen at all when I know I have at least 90+ Zen I earned in STO. What's going on here?
Comments
be careful about reporting it, cryptic is known to suspend accounts if disputed through a 3rd party
I have no first hand experience with it, but there are plenty of reports of that by other players and former players that their accounts were suspended when Cryptic didn't credit their accounts and those players finally took it up with their payment service (mostly Paypal if I remember correctly)
Also:
V. Termination of Account
Cryptic Studios has the right to terminate or suspend, and you have the right to cancel, your Account(s) at any time. You understand and agree that, except as expressly provided by law, the cancellation of your Account is your sole right and remedy with respect to any dispute with Cryptic Studios. This includes, but is not limited to, any dispute related to, or arising out of: (1) these Terms of Service or our enforcement or application of these Terms of Service; (2) the Content or Services available through the Cryptic Studios Sites or any change in such Content; (3) your ability to access and/or use the Services; or (4) the amount or type of fees, surcharges, applicable taxes, billing methods, or any change to the fees, applicable taxes, surcharges or billing methods.
EDIT: sorry, this is from the old ToS; the new terms are even less-ridged; "PWE MAY SUSPEND, TERMINATE, MODIFY, BLOCK ACCESS TO OR DELETE THE SERVICE OR ANY ACCOUNT AT ANY TIME WITH OR WITHOUT REASON, WITH OR WITHOUT NOTICE." Their CAPS, not mine. I'll leave the old ToS up since it gives insight about justifiable reasons to suspend an account in this case.
as for the BBB, they are a joke. They bully small companies and take money for higher BBB ratings, they used to be a credible company but since they were finally called out on it in 2010 their credibility is basically nil.
I thought WoW's forums had angry elitist snobs, but I never could have imagined the level STO forums has.
I put in a ticket with billing and was told I got the zen, but I didn't ....I know I did not. Basically they said yes I did and if I put in another ticket my account will be suspended.
So the moral of the story is if you spend your $ expect to be disappointed, threatened and called a liar? I purchased an LTS and a Legacy pack. I do not expect to be getting zen at all anymore, since now it is the 18th of June and all of the zen in my account (which has been 271 for a month) I purchased myself.
I'm sick of following my dreams. I'm just going to ask them where they're going, and hook up with them later.
i have had 2 replies
1..one generic stating there was error and that i received 2 in april and one in may which i know i didn't since i had 500 zen in the account for most of may and nothing this month so even if i had the supposed 500 from may i am still 1000 short from April lol.
they must have been mega busy as that was over a week of waiting
while the 2nd mail the reply was same day so backlog must be cleared now.
2..was a reply stating the apparent logs of my stipends.
well since im not after any account banning and this wont be resolved i am unfortunately just going to have to quit while im ahead and wait for Julys stipend
so much for paying for a premium life subscription.
"I rather believe that time is a companion who goes with us on the journey, and reminds us to cherish every moment... because they'll never come again. What we leave behind is not as important as how we lived" Picard to Riker
Before anyone says I got TWO last month, regardless of what your "log" might show, I know for a fact that I only received 500.
USS Immortal NX-93608-F (Oddyssey Tactical Cruiser)
VADM Rogueshadow IRW Kirino Kosaka (Valdore Retrofit)
LT General Morbo IKS Karac (Bortasqu War Cruiser)
LT General Posu IKS Saya Takagi (Chel Grett Warship)
I way hold grudges and as minor an issue as this may seem like, this is crossing the ingame/out of game line as far as I am concerned and is a breech of contract... not ingame, but in real life.
If they really care about revenue like all the evidence points to, they will address for fear of losing revenue, and handing out extra STO locked Zen as a compensation would hurt them far less than losing dozens or hundreds of users because they feel ripped off.
Same here no email for the ticket but I have my June stipend.
this year I have only received one stipend in May and none since last October so this year they are making very little money off of my account.I will purchase 4x the stipend in zen when received. I am a Star Trek fan since 1966 and I enjoy the game bugs and all, I am not very good at the gaming part but I do try.
So for now I stopped spending money until this is fixed.
what it looks like is it now takes the date of the last extra stipend people got in april (assuming you only got 2 and not 3).
edit - after checking out the OP, seems there was a delay. hopefully next month back to normal.
P.S. No, I have never received my zen in double or for the month of April or in March and May, either, just in case!
i want all my zen come back !
Is this not given out anymore? I've put in a few tickets over this issue but have not received any reply.
Thank You
Patience padawans.
http://sto-forum.perfectworld.com/showthread.php?t=663591&highlight=stipend
I also suggest feedback be posted there as well, since thats the thread being watched
[/SIGPIC]