People are forgetting the engineers working in the data center.
It's all well and dandy to call for "do it later!" but at what point does it become unethical to force their engineers to work overtime beyond a point.
Look. The past days there have been major data center connectivity issues. This takes time to diagnose and formulate a way to repair it. That has been done, a fix is being rolled out during this downtime. Those engineers and network admins need to sleep and eat too. There a limit to the overtime that people can work, even legally! They're doing it now because now is the best time. Waiting to do it tomorrow/day after may be too risky. Postponing the maintenance until late night/morning may be impossible because the data center crew will be home as well. That crew are people too. You guys should be ashamed to expect them to work in slave-like circumstances, just so you can fly internet space ships on a Saturday night.
I would like a private line from this companies servers laid directly to me through the north Atlantic Ocean. I'm tired of sharing it! And I'm in Portugal so it's not a big hassle! Thank you for providing me with a ping under 300! Woohoo! What you need 2 Billion ZEN for that? Meh :mad:
This is getting F*c*ng ridiculous, the past few days the servers been down during my main time to play.... now maintenance during my main time to play.
Congratulations you have officially made a new player who loved the game enough to try and bring friends and co-workers to it... to a player who thinks this game is run by idiots and has me ready to move back to GW2 or TSW.
Ive played pretty much every major MMO and Ive never experienced so much downtime aside from initial release's.
Maybe its a fluke, but another week of this shi* and ill be leaving. Get your shi* together please.
Sincerely,
Disappointed (aka: a paying customer)
Bye.
No, seriously. All of you who are upset by emergency maintenance like this and are cancelling subs or refusing to ever buy ZEN again or whatnot...see ya later. And good riddance.
Am I disappointed that they're down? Yes. But it's damn difficult to replace switches, routers, or other critical networking hardware without causing any interruptions, and a stupid idea besides.
Timing-wise? Saturday night might not have been the best choice, but how long would they be able to string along a failing piece of hardware? I'd bet they had the order for the replacement parts put in on Wednesday/Thursday/whichever day the issues truly began.
Sometimes, **** just happens, and the best-laid plans go awry. No company has the money to have spares for the critical equipment they need to do business, in the volume that would be required. Where I work, we have a total of nine switches. Can we afford to have nine spares in the back room, ready just in case one goes down? No. Parts can go bad at any time, and there's just no damn way to tell when.
Did they expect a huge influx of connections when NW went to open beta? I'm sure they did. Twenty thousand connections per shard? Maybe, maybe not. But I'm willing to bet they have a rather extensive setup for their equipment, simply because I know how much of that TRIBBLE is necessary for allowing even a mere hundred people to utilize the same resources.
Note--the above is a rather more calmly-worded response to "don't run everything on the same server u dunces" than I had originally planned.
Do I think Cryptic does everything right? No, but I think they do the best they can. Sometimes when problems like these crop up you just had to buckle down and fix them, regardless of what time it is or who may be affected or offended.
So while you whine about your Saturday night being wasted and boring, try to imagine the grunts who are also losing their Saturday nights trying to fix things so that you can get back to complaining in Zone chat instead of on the forums.
Have you *heard* of the lawsuits against Big Tobacco? I'm not saying, at all, that Cryptic falls into this category but Americans have been brainwashed for over 30 years that "companies" have their customer's best interest at heart which isn't true. Companies have their customers' *money* as their best interest.
Look at "pink slime" or antibiotic-resistant meats produced in this country and tell me again how companies have this fairy tale-esque care for the welfare of their customers.
I personally don't blame them as corporations have a legal obligation to make profit. That's their function but to act as if there is some morality or concern involved doesn't fit the facts of American business in 2013.
Ok... so maybe MOST companies aren't "out to get" their customers lol... I'm fairly certain that in this specific case Cryptic execs didn't sit in a boardroom somewhere and say "Hey... it's Saturday evening... I'm thinking we should kick our user base on all our games in the nads just for kicks. Who's with me on this?"
The way I see it.... They are not all sharing "one" server.... they share a Connection that brings them out to you... if that connection fails then all games Fail....
now tell me this....
Would you rather have not had this "repair" today and suffer consequences that my put your captain out of Action tomorrow?
or
would you rather have that "out put Database" fixed right now in order to prevent more outages in the future.. Giving you more time have fun and level you captains up??
OR
would you rather have had this "repair" Friday given you no time to finish you CC event and get your reward?
OR
do you expect every MMO to be perfect and not suffer damage????
I'm afraid you've rather missed my point. Actually both my points.
Allow me to lay them out for you a little more clearly.
Point 1.
The increased load on the shared resources of STO and NW (and lets not forget CO as well) was utterly predictable. As utterly predictable as the idea that, in less than 3 weeks, there's going to be another huge spike in traffic when LoR launches.
It's patently obvious that those shared resources were simply not adequate.
Point 2.
I think Brandflakes should spend a little less time pointing out some posters semantic errors regarding hardware achitecture and a little more time putting Cryptics hands up to a lack of foresight.
As for tonights maintainance, I'm actually rather glad its happening. We've had two evenings with catastrophic failure. To follow that up with a third outage, this time planned and scheduled, in order to fix the issue is encouraging.
However, as I've yet to see anyone at cryptic recognise that the issues of the last few days have been a result of system overload, I'm concerned about the launch of LoR.
May 21st is going to be huge. i want it to be smooth and as problem-free as possible. Because I want this game to succeed and for cryptic, as its developers, to get the recognition they deserve for putting out one of my favourite games of all time.
However, if may 21st is marred by system failures along the lines of those we've been experiencing lately, I'm worried they will burn through too much goodwill and earn a reputation as a company that can't predict the predictable.
People are forgetting the engineers working in the data center.
It's all well and dandy to call for "do it later!" but at what point does it become unethical to force their engineers to work overtime beyond a point.
Look. The past days there have been major data center connectivity issues. This takes time to diagnose and formulate a way to repair it. That has been done, a fix is being rolled out during this downtime. Those engineers and network admins need to sleep and eat too. There a limit to the overtime that people can work, even legally! They're doing it now because now is the best time. Waiting to do it tomorrow/day after may be too risky. Postponing the maintenance until late night/morning may be impossible because the data center crew will be home as well. That crew are people too. You guys should be ashamed to expect them to work in slave-like circumstances, just so you can fly internet space ships on a Saturday night.
lol i bet. And yeah i see for the most part. Since my free time i love to game. And when it goes down, for any game for that fact, it sucks alot. But the bright side is. when it comes back online, its usually better and less hassle for everyone. I just like to give ppl TRIBBLE who complain alot. Im a pc and network tech, and yeah it is bothersome when you cant game do to down time. There is other opp's to engage in. Now for a good movie or some other game to bide my time waiting on sto to launch yet again.
Maintenance is always progressing well it seems. Just wish it didn't have to happen four or five times a week. How well can it be progressing when it happens 4 times a week? Why does Brandon never come on and say this maintenance is going by terribly and is gonna take FOREVER. Everyone should stop believing every single thing they're told. Enough for me tho, I'd rather play something else. Gnite all.
People are forgetting the engineers working in the data center.
It's all well and dandy to call for "do it later!" but at what point does it become unethical to force their engineers to work overtime beyond a point.
Look. The past days there have been major data center connectivity issues. This takes time to diagnose and formulate a way to repair it. That has been done, a fix is being rolled out during this downtime. Those engineers and network admins need to sleep and eat too. There a limit to the overtime that people can work, even legally! They're doing it now because now is the best time. Waiting to do it tomorrow/day after may be too risky. Postponing the maintenance until late night/morning may be impossible because the data center crew will be home as well. That crew are people too. You guys should be ashamed to expect them to work in slave-like circumstances, just so you can fly internet space ships on a Saturday night.
Life lesson: **** happens, deal with it.
I personally have no issues with them taking it down whenever they darn well please with the intention to address issues. The problem from my point of view is if they do so without addressing whatever single point source of failure allows all Cryptic games to crash in symphony. I don't care how much hardware you throw at it, a single point of failure is still a single point of failure no matter how beefy.
what is going on it down again wtf are you guys going Thursday morning Thursday night then Friday night now Saturday night what the hell this is pissing me off fix it the right way. and if THE PERSON CANT FIX IT FIRE THAT PERSON AND GET SOMEONE THAT CAN FIX IT
THIS IS A BIG WAIST OF MY TIME
Ok. . . If they are going to do maintenance, why can't they do it at a more convenient time like on a weekday, and why does it take so long for it?! :mad: :mad: :mad: :mad:
passing thought, before I take the server-given hint and go sleep:
If the crash problems are load-related, then most likely the crowd that is Saturday night would have crashed them anyway? At least this way, everyone had something resembling warning (though, really, "scheduling" six hours out is pushing the term), and they can shut the systems down calmly without risking data corruption.
If Anything Should Be Done For The Player Base Cause Of All This Server TRIBBLE Is Would Be...give Everyone Some Free Zen....to Make Up For Alll The Time And Effort Lost By This Stupid TRIBBLE...perfect World Has Made $$$ Off Us All That Play...and Especially All The Lifers That Paid In...yet We Seem To Get Nothing But A Whoops Or "sorry" That Is Really Meaningless In The Long Run...
Put Up Or Shut Up Perfect World...
You Claim To Care About Your Players That Feed You Money And Keep You In Business...but Simply Saying Cheap Words...and Doing Something That Shows You Care...those Are 2 Different Things Entirely...
Comments
Well, nobody said Cryptic were pros at this kind of thing.
Outages, money-gouging and lack of content YES they're pros, but not at ensuring playability of just one of their games on a weekend.
It's all well and dandy to call for "do it later!" but at what point does it become unethical to force their engineers to work overtime beyond a point.
Look. The past days there have been major data center connectivity issues. This takes time to diagnose and formulate a way to repair it. That has been done, a fix is being rolled out during this downtime. Those engineers and network admins need to sleep and eat too. There a limit to the overtime that people can work, even legally! They're doing it now because now is the best time. Waiting to do it tomorrow/day after may be too risky. Postponing the maintenance until late night/morning may be impossible because the data center crew will be home as well. That crew are people too. You guys should be ashamed to expect them to work in slave-like circumstances, just so you can fly internet space ships on a Saturday night.
Life lesson: **** happens, deal with it.
sig
http://img825.imageshack.us/img825/5451/om71.jpg
It is a peculiar phenomenon that we can imagine events that defy the laws of the universe.
Brandon, you have my sympathies.
"We are smart." - Grebnedlog
Member of Alliance Central Command/boq botlhra'ghom
http://www.youtube.com/watch?v=vRReIcD0PEw
Bye.
No, seriously. All of you who are upset by emergency maintenance like this and are cancelling subs or refusing to ever buy ZEN again or whatnot...see ya later. And good riddance.
Am I disappointed that they're down? Yes. But it's damn difficult to replace switches, routers, or other critical networking hardware without causing any interruptions, and a stupid idea besides.
Timing-wise? Saturday night might not have been the best choice, but how long would they be able to string along a failing piece of hardware? I'd bet they had the order for the replacement parts put in on Wednesday/Thursday/whichever day the issues truly began.
Sometimes, **** just happens, and the best-laid plans go awry. No company has the money to have spares for the critical equipment they need to do business, in the volume that would be required. Where I work, we have a total of nine switches. Can we afford to have nine spares in the back room, ready just in case one goes down? No. Parts can go bad at any time, and there's just no damn way to tell when.
Did they expect a huge influx of connections when NW went to open beta? I'm sure they did. Twenty thousand connections per shard? Maybe, maybe not. But I'm willing to bet they have a rather extensive setup for their equipment, simply because I know how much of that TRIBBLE is necessary for allowing even a mere hundred people to utilize the same resources.
Note--the above is a rather more calmly-worded response to "don't run everything on the same server u dunces" than I had originally planned.
Do I think Cryptic does everything right? No, but I think they do the best they can. Sometimes when problems like these crop up you just had to buckle down and fix them, regardless of what time it is or who may be affected or offended.
So while you whine about your Saturday night being wasted and boring, try to imagine the grunts who are also losing their Saturday nights trying to fix things so that you can get back to complaining in Zone chat instead of on the forums.
I'm afraid you've rather missed my point. Actually both my points.
Allow me to lay them out for you a little more clearly.
Point 1.
The increased load on the shared resources of STO and NW (and lets not forget CO as well) was utterly predictable. As utterly predictable as the idea that, in less than 3 weeks, there's going to be another huge spike in traffic when LoR launches.
It's patently obvious that those shared resources were simply not adequate.
Point 2.
I think Brandflakes should spend a little less time pointing out some posters semantic errors regarding hardware achitecture and a little more time putting Cryptics hands up to a lack of foresight.
As for tonights maintainance, I'm actually rather glad its happening. We've had two evenings with catastrophic failure. To follow that up with a third outage, this time planned and scheduled, in order to fix the issue is encouraging.
However, as I've yet to see anyone at cryptic recognise that the issues of the last few days have been a result of system overload, I'm concerned about the launch of LoR.
May 21st is going to be huge. i want it to be smooth and as problem-free as possible. Because I want this game to succeed and for cryptic, as its developers, to get the recognition they deserve for putting out one of my favourite games of all time.
However, if may 21st is marred by system failures along the lines of those we've been experiencing lately, I'm worried they will burn through too much goodwill and earn a reputation as a company that can't predict the predictable.
Well said. I'll second that
:mad:
I personally have no issues with them taking it down whenever they darn well please with the intention to address issues. The problem from my point of view is if they do so without addressing whatever single point source of failure allows all Cryptic games to crash in symphony. I don't care how much hardware you throw at it, a single point of failure is still a single point of failure no matter how beefy.
dude you would pissed off if the last 3 day you try to get on and nothing works again and again and again grrrrrrrrrrrrrrrrrrrrrrrrrrr
Soon (TM, Patent Pending)
http://www.youtube.com/watch?v=f_XU0-G_4Xs
"No matter where you go...there you are."
The original estimate was four hours......of course they may be doing a Scotty......
and here is Captain Zero doing Her Part!!!!!
http://www.youtube.com/watch?v=q4_03sYxRAg&NR=1&feature=endscreen
Main cause for Outages.. = Virus
Fix = Watch her fixing it!!!!
I don't know but i think if he says it takes appr. 4 hours then we have about 3 hours more to go...:eek:
If the crash problems are load-related, then most likely the crowd that is Saturday night would have crashed them anyway? At least this way, everyone had something resembling warning (though, really, "scheduling" six hours out is pushing the term), and they can shut the systems down calmly without risking data corruption.
the weekly time slots got taken up by the "ahem" unscheduled ones
Put Up Or Shut Up Perfect World...
You Claim To Care About Your Players That Feed You Money And Keep You In Business...but Simply Saying Cheap Words...and Doing Something That Shows You Care...those Are 2 Different Things Entirely...