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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues
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Cryptic Launcher Autoupdate Problem

1…4142444647…102

Comments

  • Options
    daveynydaveyny Member Posts: 8,227 Arc User
    edited January 2013
    swingtrade wrote: »
    Here is the real reason some people can not log-on to MMOPH's. Boston, Massachusetts.. are liberal states and the liberals have taken over the internet servers there saying that people with super high speed bandwidth (the 5%) is not fair to those with out (the 95%) and are impossing and fairer playing time for those 95%.

    The Not-So-Liberal-side of my Boston extended family, would whole-heartedly agree with you.
    janusforbeare wrote: »
    Nope, the Iranians are too busy strapping monkeys to rockets.

    http://www.bbc.co.uk/news/world-middle-east-21230691

    Interesting how it says the monkey came back " INTACT ...", not " ALIVE "... :eek:
    STO Member since February 2009.
    I Was A Trekkie Before It Was Cool ... Sept. 8th, 1966 ... Not To Mention Before Most Folks Around Here Were Born!
    Forever a STO Veteran-Minion
    upside-down-banana-smiley-emoticon.gif
  • Options
    dervian5ouldervian5oul Member Posts: 0 Arc User
    edited January 2013
    Hi.. i have checked when the patching started ( 2pm UK ) and was only lasting for 2 hours.. it is now 6:45pm and i can't load the launcher... keeps giving me a connection error..

    and even more worrying is when i run a Ping on the "www.startrekonline.com" website it comes back as Timed out.. 100% loss..

    these maybe UN-related, but i can't get on the game? is the patching taking longer than expected or is this another issue.. if so how can i fix this..

    Thanks for all help..

    Peter
  • Options
    kamifubukikamifubuki Member Posts: 2 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 36 ms 26 ms 19 ms cpe-76-168-48-1.socal.res.rr.com [76.168.48.1]
    2 10 ms 12 ms 11 ms tge0-7-0-7.lsaicaev-cer01.socal.rr.com [76.166.2
    4.57]
    3 14 ms 15 ms 15 ms 72.129.18.192
    4 9 ms 15 ms 15 ms agg26.lsanca4-cr01.socal.rr.com [72.129.17.0]
    5 14 ms 15 ms 15 ms ae-6-0.cr0.lax00.tbone.rr.com [66.109.6.212]
    6 14 ms 12 ms 12 ms ae-0-0.pr0.lax10.tbone.rr.com [66.109.6.133]
    7 11 ms 12 ms 13 ms te0-7-0-19.ccr21.lax05.atlas.cogentco.com [154.5
    4.11.133]
    8 14 ms 13 ms 12 ms te0-4-0-3.mpd21.lax01.atlas.cogentco.com [154.54
    .88.190]
    9 51 ms 51 ms 52 ms te0-0-0-5.mpd21.iah01.atlas.cogentco.com [154.54
    .2.197]
    10 70 ms 72 ms 72 ms te0-2-0-7.ccr21.atl01.atlas.cogentco.com [154.54
    .25.117]
    11 80 ms 79 ms 78 ms te0-4-0-7.ccr21.dca01.atlas.cogentco.com [154.54
    .42.189]
    12 83 ms 85 ms 85 ms te0-0-0-8.mpd21.jfk02.atlas.cogentco.com [154.54
    .40.46]
    13 89 ms 89 ms 88 ms te0-2-0-1.ccr22.bos01.atlas.cogentco.com [154.54
    .44.94]
    14 88 ms 88 ms 85 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    15 * * * Request timed out.
    16 * *
  • Options
    chardacrechardacre Member Posts: 0 Arc User
    edited January 2013
    From the UK

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms ***.***.*.*
    2 * * * Request timed out.
    3 40 ms 37 ms 39 ms 89.200.135.232
    4 32 ms 39 ms 39 ms ip-89-200-131-226.ov.easynet.net [89.200.131.226
    ]
    5 33 ms 34 ms 32 ms ae-3.r02.londen03.uk.bb.gin.ntt.net [83.231.221.
    45]
    6 33 ms 33 ms 33 ms te2-4.ccr01.lon02.atlas.cogentco.com [130.117.14
    .249]
    7 32 ms 33 ms 33 ms te0-4-0-2.ccr21.lon01.atlas.cogentco.com [130.11
    7.0.61]
    8 34 ms 34 ms 33 ms te0-4-0-2.ccr21.lon01.atlas.cogentco.com [130.11
    7.0.61]
    9 109 ms 109 ms 34 ms te0-0-0-4.mpd21.lon13.atlas.cogentco.com [154.54
    .57.102]
    10 113 ms 131 ms 216 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    11 * 110 ms 109 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * 140 ms 208.95.185.41

    Trace complete.

    C:\Windows\system32>
  • Options
    buzz7558buzz7558 Member Posts: 2 Arc User
    edited January 2013
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 11 ms 9 ms 14 ms cpc7-hava2-2-0-gw.6-1.cable.virginmedia.com [82.
    30.28.1]
    2 9 ms 12 ms 10 ms cosh-core-1a-ae1-1685.network.virginmedia.net [8
    0.3.161.77]
    3 13 ms 15 ms 14 ms winn-bb-1a-ae2-0.network.virginmedia.net [212.43
    .163.209]
    4 16 ms 15 ms 15 ms winn-bb-1b-ae0-0.network.virginmedia.net [213.10
    5.172.162]
    5 17 ms 20 ms 17 ms popl-bb-1a-ae1-0.network.virginmedia.net [62.253
    .185.201]
    6 25 ms 19 ms 74 ms popl-tmr-1-ae4-0.network.virginmedia.net [213.10
    5.159.2]
    7 35 ms 26 ms 22 ms amst-ic-1-as0-0.network.virginmedia.net [213.105
    .175.6]
    8 23 ms 33 ms 25 ms te0-7-0-10.ccr21.ams04.atlas.cogentco.com [130.1
    17.15.5]
    9 27 ms 27 ms 22 ms te0-0-0-7.ccr21.ams03.atlas.cogentco.com [130.11
    7.49.13]
    10 29 ms 39 ms 30 ms te0-5-0-0.ccr22.lpl01.atlas.cogentco.com [130.11
    7.49.65]
    11 104 ms 105 ms 100 ms te0-7-0-9.ccr21.bos01.atlas.cogentco.com [154.54
    .85.209]
    12 122 ms 251 ms 210 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • Options
    cyberglum11cyberglum11 Member Posts: 20 Arc User
    edited January 2013
    Wonder if this is anything to do with the new phone app to check in-game status..?
  • Options
    martynoceanmartynocean Member Posts: 20 Arc User
    edited January 2013
    Meh I cant connect either... whos going to feed my poor starving epohs now??
  • Options
    bobcarellabobcarella Member Posts: 5 Arc User
    edited January 2013
    They never said it wasn't their connection. The did say it was possibly an ISP issue, they just never directly said it was yours. To those that are just being cynical and spiteful, please have patience.
  • Options
    xh1tmanx1xh1tmanx1 Member Posts: 1 Arc User
    edited January 2013
    Tracert from Germany!

    C:\Users\>tracert launcher.startrekonline.com

    Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30
    Abschnitte:

    1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
    2 20 ms 20 ms 20 ms 217.0.117.160
    3 23 ms 23 ms 23 ms 87.186.196.38
    4 25 ms 25 ms 25 ms f-ed6-i.F.DE.NET.DTAG.DE [62.156.131.246]
    5 26 ms 25 ms 25 ms te0-7-0-1.ccr21.fra03.atlas.cogentco.com [130.11
    7.14.149]
    6 67 ms 67 ms 59 ms te0-3-0-2.ccr21.ams03.atlas.cogentco.com [154.54
    .39.177]
    7 51 ms 50 ms 51 ms te0-5-0-7.ccr21.lpl01.atlas.cogentco.com [130.11
    7.48.41]
    8 109 ms 110 ms 110 ms te0-4-0-2.ccr21.bos01.atlas.cogentco.com [154.54
    .44.197]
    9 110 ms 110 ms 110 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    10 * * * Zeit?berschreitung der Anforderung.
    11 * * * Zeit?berschreitung der Anforderung.
    12 * * * Zeit?berschreitung der Anforderung.
    13 * * * Zeit?berschreitung der Anforderung.
    14 * * * Zeit?berschreitung der Anforderung.
    15 * * * Zeit?berschreitung der Anforderung.
    16 * * * Zeit?berschreitung der Anforderung.
    17 * * * Zeit?berschreitung der Anforderung.
    18 * * * Zeit?berschreitung der Anforderung.
    19 * * * Zeit?berschreitung der Anforderung.
    20 * * * Zeit?berschreitung der Anforderung.
    21 * * * Zeit?berschreitung der Anforderung.
    22 * * * Zeit?berschreitung der Anforderung.
    23 * * * Zeit?berschreitung der Anforderung.
    24 110 ms * * forums.startrekonline.com [208.95.185.44]
    25 * * * Zeit?berschreitung der Anforderung.
    26 * * * Zeit?berschreitung der Anforderung.
    27 * * * Zeit?berschreitung der Anforderung.
    28 * * * Zeit?berschreitung der Anforderung.
    29 * * * Zeit?berschreitung der Anforderung.
    30 * * * Zeit?berschreitung der Anforderung.

    Ablaufverfolgung beendet.

    C:\Users\>tracert launcher.startrekonline.com
  • Options
    helixsunbringerhelixsunbringer Member Posts: 249 Arc User
    edited January 2013
    from what I have heard it is in fact a problem on PayPal's part. Something about a problem transferring the data from PayPal's Servers to Perfect World Entertainment's servers. I did in fact speak to one of the Billing Rep's on the phone as well as get a ticket resolved regarding this issue and both of those said the exact same thing. My next step is to contact PayPal and find out exactly what is going on. But if they say (as you claim) that we are being scammed, then I will be highly annoyed, because generally Perfect World Entertainment has been extraordinarily good at getting money issues taken care of.
  • Options
    nomorenamesearchnomorenamesearch Member Posts: 0 Arc User
    edited January 2013
    Trace from Germany:

    Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30
    Abschnitte:

    1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
    2 75 ms 22 ms 23 ms rdsl-gssn-de01.nw.mediaways.net [213.20.56.7]
    3 22 ms 23 ms 23 ms xmws-gssn-de01-chan-18.nw.mediaways.net [213.20.250.250]
    4 24 ms 25 ms 24 ms 84.16.8.141
    5 37 ms 39 ms 37 ms 84.16.13.234
    6 123 ms 157 ms 196 ms 195.50.90.165
    7 38 ms 46 ms 50 ms ae-52-52.csw2.London1.Level3.net [4.69.139.120]
    8 37 ms 37 ms 38 ms ae-228-3604.edge3.London1.Level3.net [4.69.166.158]
    9 50 ms 51 ms 51 ms te0-1-0-5.ccr22.lon01.atlas.cogentco.com [130.117.14.197]
    10 51 ms 51 ms 50 ms te0-5-0-3.mpd22.lon13.atlas.cogentco.com [154.54.74.54]
    11 119 ms 119 ms 119 ms te0-2-0-4.ccr22.bos01.atlas.cogentco.com [154.54.43.57]
    12 132 ms 205 ms 254 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
    13 * * 140 ms 38.111.40.114
    14 * * * Zeit?berschreitung der Anforderung.
    15 * * * Zeit?berschreitung der Anforderung.
    16 * * * Zeit?berschreitung der Anforderung.
    17 * * * Zeit?berschreitung der Anforderung.
    18 * * * Zeit?berschreitung der Anforderung.
    19 * * * Zeit?berschreitung der Anforderung.
    20 * * * Zeit?berschreitung der Anforderung.
    21 * * * Zeit?berschreitung der Anforderung.
    22 * * * Zeit?berschreitung der Anforderung.
    23 * * * Zeit?berschreitung der Anforderung.
    24 * * * Zeit?berschreitung der Anforderung.
    25 * * * Zeit?berschreitung der Anforderung.
    26 * * * Zeit?berschreitung der Anforderung.
    27 * * * Zeit?berschreitung der Anforderung.
    28 * * * Zeit?berschreitung der Anforderung.
    29 * * * Zeit?berschreitung der Anforderung.
    30 * * * Zeit?berschreitung der Anforderung.

    Ablaufverfolgung beendet.
  • Options
    cgjannekcgjannek Member Posts: 0 Arc User
    edited January 2013
    Germany once more

    Routenverfolgung zu launcher.startrekonline.com [208.95.185.44] ?ber maximal 30
    Abschnitte:

    1 <1 ms <1 ms <1 ms speedport.ip [192.168.2.1]
    2 41 ms 41 ms 40 ms 217.0.116.126
    3 42 ms 43 ms 42 ms 217.0.72.170
    4 50 ms 49 ms 53 ms 194.25.6.82
    5 50 ms 50 ms 51 ms te0-7-0-7.ccr21.fra03.atlas.cogentco.com [130.11
    7.14.105]
    6 92 ms 77 ms 90 ms te0-4-0-2.ccr21.ams03.atlas.cogentco.com [154.54
    .39.181]
    7 78 ms 80 ms 80 ms te0-3-0-2.ccr21.lpl01.atlas.cogentco.com [154.54
    .37.94]
    8 137 ms 137 ms 138 ms te0-1-0-3.ccr21.bos01.atlas.cogentco.com [154.54
    .31.181]
    9 138 ms 137 ms 137 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    10 * * * Zeit?berschreitung der Anforderung.
    11 * * * Zeit?berschreitung der Anforderung.
    12 * * * Zeit?berschreitung der Anforderung.
    13 * * * Zeit?berschreitung der Anforderung.
    14 * * * Zeit?berschreitung der Anforderung.
    15 * * * Zeit?berschreitung der Anforderung.
    16 * * * Zeit?berschreitung der Anforderung.
    17 * * * Zeit?berschreitung der Anforderung.
    18 * * * Zeit?berschreitung der Anforderung.
    19 * * * Zeit?berschreitung der Anforderung.
    20 * * * Zeit?berschreitung der Anforderung.
    21 * * * Zeit?berschreitung der Anforderung.
    22 * * * Zeit?berschreitung der Anforderung.
    23 * * * Zeit?berschreitung der Anforderung.
    24 * * * Zeit?berschreitung der Anforderung.
    25 * * * Zeit?berschreitung der Anforderung.
    26 * * * Zeit?berschreitung der Anforderung.
    27 * * * Zeit?berschreitung der Anforderung.
    28 * * * Zeit?berschreitung der Anforderung.
    29 * * * Zeit?berschreitung der Anforderung.
    30 * * * Zeit?berschreitung der Anforderung.

    Ablaufverfolgung beendet.
  • Options
    guitarblokeguitarbloke Member Posts: 6 Arc User
    edited January 2013
    Bah :(
    Tracing from the UK, tried both my Sky Broadband and Virgin Media connections - both pretty much identical

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms 192.168.0.1
    2 * * * Request timed out.
    3 52 ms 48 ms 46 ms ip-84-38-37-50.easynet.co.uk [84.38.37.50]
    4 55 ms 47 ms 47 ms ip-89-200-131-226.ov.easynet.net [89.200.131.226]
    5 46 ms 45 ms 45 ms ae-3.r02.londen03.uk.bb.gin.ntt.net [83.231.221.45]
    6 51 ms 49 ms 45 ms te2-4.mag01.lon02.atlas.cogentco.com [130.117.14.173]
    7 44 ms 47 ms 48 ms te0-2-0-2.ccr22.lon01.atlas.cogentco.com [130.117.0.97]
    8 56 ms 53 ms 47 ms te0-3-0-4.mpd22.lon13.atlas.cogentco.com [130.117.0.238]
    9 121 ms 48 ms 47 ms te0-3-0-4.mpd22.lon13.atlas.cogentco.com [130.117.0.238]
    10 118 ms 118 ms 118 ms te0-2-0-4.ccr22.bos01.atlas.cogentco.com [154.54.43.57]
    11 118 ms * * te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • Options
    kevinoc2410kevinoc2410 Member Posts: 1 Arc User
    edited January 2013
    Trace from UK

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 27 ms 25 ms 25 ms
    3 24 ms 23 ms 24 ms 10.245.165.1
    4 37 ms 40 ms 39 ms te0-8-0-2.er11.enslo.ov.easynet.net [89.200.135.89]
    5 33 ms 33 ms 79 ms ae55.edge3.London2.Level3.net [212.187.201.57]
    6 33 ms 33 ms 33 ms ae-0-11.edge4.London2.Level3.net [4.69.200.126]
    7 31 ms 31 ms 32 ms ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
    8 31 ms 37 ms 32 ms ae-58-113.csw1.London1.Level3.net [4.69.153.122]
    9 32 ms 32 ms 31 ms ae-115-3501.edge3.London1.Level3.net [4.69.166.130]
    10 32 ms 31 ms 32 ms 4.68.70.74
    11 32 ms 33 ms 31 ms te0-3-0-5.ccr21.lon13.atlas.cogentco.com [130.117.0.118]
    12 106 ms 106 ms 106 ms te0-7-0-33.ccr21.bos01.atlas.cogentco.com [154.54.5.161]
    13 105 ms 106 ms 107 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • Options
    johocroljohocrol Member Posts: 35 Arc User
    edited January 2013
    jplatimer wrote: »
    So, it looks like those that can tether to a mobile ISP can patch, start the game, get to the character screen, then disconnect and launch from the actual .exe file, if I am keeping up on all the posts correctly. So patching is the issue.

    So it seems possible a route hasn't been pushed to the regular ISPs that has been sucessfully pushed to the mobile ISPs for getting to the patcher. Again, a rough guess.

    gameclient.exe will still try to connect to the patcher so no, on DSL it will not work.

    The published route idea seems plausible.

    Follow link for tracerts of DSL and Mobile ISP:
    http://sto-forum.perfectworld.com/showpost.php?p=7690471&postcount=490

    ---
  • Options
    altiialtii Member Posts: 3 Arc User
    edited January 2013
    Phew, thought it was just me because I just changed providers...



    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 2 ms 1 ms SkyRouter.Home [192.168.0.1]
    2 45 ms 44 ms 44 ms 027fef73.bb.sky.com [2.127.239.115]
    3 58 ms 56 ms 55 ms 027fed58.bb.sky.com [2.127.237.88]
    4 59 ms 60 ms 60 ms 5adfcf00.bb.sky.com [90.223.207.0]
    5 58 ms 61 ms 59 ms 5adfcf00.bb.sky.com [90.223.207.0]
    6 * 66 ms 58 ms ae-3.r02.londen03.uk.bb.gin.ntt.net [83.231.221.
    45]
    7 63 ms 64 ms 61 ms te2-4.ccr01.lon02.atlas.cogentco.com [130.117.14
    .249]
    8 130 ms 63 ms 64 ms te7-2.ccr01.lon02.atlas.cogentco.com [130.117.50
    .138]
    9 65 ms 62 ms 63 ms te0-2-0-4.mpd22.lon13.atlas.cogentco.com [154.54
    .57.165]
    10 63 ms 132 ms 135 ms te0-2-0-4.ccr22.bos01.atlas.cogentco.com [154.54
    .43.57]
    11 135 ms 134 ms 134 ms te0-2-0-4.ccr22.bos01.atlas.cogentco.com [154.54
    .43.57]
    12 249 ms * * te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    13 145 ms 150 ms * 38.111.40.114
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 136 ms * * 208.95.185.41
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 140 ms * * 208.95.185.41
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • Options
    screwloose53184screwloose53184 Member Posts: 54 Arc User
    edited January 2013
    Trace from Detroit, MI.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 12 ms 10 ms 11 ms 10.15.25.190
    3 13 ms 11 ms 12 ms 10.15.24.62
    4 12 ms 10 ms 13 ms 10.15.8.49
    5 14 ms 11 ms 12 ms ip65-46-186-97.z186-46-65.customer.algx.net [65.
    46.186.97]
    6 20 ms 23 ms 24 ms vb1730.rar3.chicago-il.us.xo.net [216.156.0.185]

    7 18 ms 18 ms 17 ms 207.88.14.194.ptr.us.xo.net [207.88.14.194]
    8 22 ms 21 ms 20 ms te0-7-0-8.ccr21.ord03.atlas.cogentco.com [154.54
    .10.181]
    9 21 ms 21 ms 18 ms te0-4-0-5.mpd22.ord01.atlas.cogentco.com [154.54
    .44.181]
    10 41 ms 41 ms 40 ms te0-7-0-8.ccr21.bos01.atlas.cogentco.com [154.54
    .24.53]
    11 37 ms 39 ms 38 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    12 * * 50 ms 38.111.40.114
    13 41 ms 44 ms 47 ms 208.95.185.41

    Trace complete.

    And still unable to launch game.
    Fleet Leader of STO Fleets: The Illegitimate Children of Kirk & Champions of Sto'Vo'Kor
  • Options
    snoge00fsnoge00f Member Posts: 1,812 Arc User
    edited January 2013
    Lulz 2 hours. FFS get this working, Cryptic. :(
    [SIGPIC][/SIGPIC]
  • Options
    jdalton1jdalton1 Member Posts: 71 Arc User
    edited January 2013
    lordlalo wrote: »
    Firstly, I'm one of the "few" that cannot open the patcher, but before the servers went down, I was able to purchase a ton of Zen. When I purchased this Zen, it did not show up in my account as processing or anything -- like it had never happened.

    So, I contact support -- I get a canned response that it is Paypal's fault. I call PayPal and the agent at PayPal insists I'm being scammed and that their systems are running as intended -- he also states that PWE has their money as the transaction shows clearly on PayPal's side. So, now to clarify the situation and to give PWE a chance to explain things, I call, I call, I call, I call some more... I've been calling since 20 mins ago and no one answers the phone during their normal business hours....

    I am so inspired by trust in PWE right about now.....

    I'm getting this exact problem as well, i bought 1,100 ZEN, and now it's not showing and the patcher isn't working as well for me :mad: It's starting to make me really angry
    [SIGPIC][/SIGPIC]
  • Options
    aiashkaaiashka Member Posts: 0 Arc User
    edited January 2013
    http://sto-forum.perfectworld.com/showthread.php?p=7682171#post7682171

    First look, then post
  • Options
    cag8477cag8477 Member Posts: 18 Arc User
    edited January 2013
    Hi all,,

    after extensively reading peoples posts,,, I too have connected to the game via my Mobile phone network. Uploaded the patch. and running the game.

    try it... might work for you. :)

    Chris
  • Options
    eldarion79eldarion79 Member Posts: 1,679 Arc User
    edited January 2013
    Hopefully, this isn't a hack.
  • Options
    xionresidentxionresident Member Posts: 4 Arc User
    edited January 2013
    Another UK outage here.

    No point in posting my Tracert results, they're identical to most of those already posted.

    Why didn't someone at Cryptic think "Hang on, if the auto-updater should fail, we should have a manual update system so that users can download the patch files and run the patch locally"
  • Options
    cgjannekcgjannek Member Posts: 0 Arc User
    edited January 2013
    Actually I got past the launcher update thingy once or twice on my many tries, but when I did i was stuck with a blank Launcher window "LOADING..." all the time
  • Options
    fudgeoflifefudgeoflife Member Posts: 0 Arc User
    edited January 2013
    How do you even connect to your phone connection anyway?
    [SIGPIC][/SIGPIC]
    'A few deaths are a tragedy. A few million is a statistic.'
  • Options
    nova2284nova2284 Member Posts: 0 Arc User
    edited January 2013
    really wish would post as server being up :rolleyes: its ever time now fix launcher issues please sir i need to save the Star fleet form the Borg!
    [SIGPIC][/SIGPIC]
    DELTA RISING FIXS THERE NEVER COMING WHY I'M I WASTING MY TIME ASKING FOR THEM ???
  • Options
    aiashkaaiashka Member Posts: 0 Arc User
    edited January 2013
    http://sto-forum.perfectworld.com/showthread.php?p=7682171#post7682171
  • Options
    mrbaconsahmrbaconsah Member Posts: 39 Arc User
    edited January 2013
    johocrol wrote: »
    gameclient.exe will still try to connect to the patcher so no, on DSL it will not work.

    The published route idea seems plausible.

    Follow link for tracerts of DSL and Mobile ISP:
    http://sto-forum.perfectworld.com/showpost.php?p=7690471&postcount=490

    ---

    I'd agree on the published route.

    Although having said that, doesn't explain the packets that DO get through on broadband.
  • Options
    tothejournytothejourny Member Posts: 13 Arc User
    edited January 2013
    xionresident wrote: »
    Another UK outage here.

    No point in posting my Tracert results, they're identical to most of those already posted.

    Why didn't someone at Cryptic think "Hang on, if the auto-updater should fail, we should have a manual update system so that users can download the patch files and run the patch locally"

    They just didn't have the foresight. :l
  • Options
    aiashkaaiashka Member Posts: 0 Arc User
    edited January 2013
    http://sto-forum.perfectworld.com/showthread.php?p=7682171#post7682171

    If you don't know what you can do else, you seriously have a problem! SERIOUSLY!
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