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Anyone else having an issue logging in? (Resolved!)

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    aoav160aoav160 Member Posts: 443 Arc User
    edited November 2012
    Patching required files and acquiring manifest...PatchClientLib: connecting to p
    atchserver.crypticstudios.com:7255
    PatchClientLib: still connecting to patchserver.crypticstudios.com:7255
    PatchClientLib: still connecting to patchserver.crypticstudios.com:7255

    Then crash.
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    nandospcnandospc Member Posts: 1,260 Arc User
    edited November 2012
    if someone knows the range of ips of patch and login servers, we can do tests ourselves

    ill very appreciate that info
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    pardusian141pardusian141 Member Posts: 57 Arc User
    edited November 2012
    tracert patchserver.crypticstudios.com or tracert 208.95.185.32
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    ragsyragsy Member Posts: 0 Arc User
    edited November 2012
    aoav160 wrote: »
    Try runnig the game from with the console switch: GameClient.exe -console

    And post it to https://support.perfectworld.com/app/ask. Don't want your computer info on the forums.

    This failed why trying to connect to the patch server. Timed out.
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    pardusian141pardusian141 Member Posts: 57 Arc User
    edited November 2012
    ragsy wrote: »
    This failed why trying to connect to the patch server. Timed out.


    same result here.
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    maddog0000doommaddog0000doom Member Posts: 1,017 Arc User
    edited November 2012
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    bdziecbdziec Member Posts: 22 Arc User
    edited November 2012
    Hope this helps

    My traces



    Tracing route to 208.95.184.117 over a maximum of 30 hops

    1 87 ms 87 ms 86 ms 10.36.48.1
    2 92 ms 87 ms 86 ms 50.117.5.1
    3 105 ms 95 ms 98 ms 173.245.83.249
    4 150 ms 93 ms 87 ms 208.178.63.113
    5 88 ms 87 ms 88 ms xe9-2-1-10G.scr4.SNV2.gblx.net [67.16.139.101]
    6 93 ms 101 ms 98 ms e5-3-40G.ar5.SJC2.gblx.net [67.17.72.14]
    7 87 ms 90 ms 88 ms te0-2-0-0.ccr21.sjc03.atlas.cogentco.com [154.54
    .10.133]
    8 89 ms 89 ms 91 ms te0-3-0-3.ccr21.sjc01.atlas.cogentco.com [154.54
    .6.81]
    9 92 ms 89 ms 92 ms te0-0-0-4.mpd21.sfo01.atlas.cogentco.com [154.54
    .1.25]
    10 140 ms 133 ms 597 ms te0-0-0-2.mpd21.mci01.atlas.cogentco.com [154.54
    .6.37]
    11 138 ms 142 ms 140 ms te0-0-0-3.mpd21.ord01.atlas.cogentco.com [154.54
    .2.234]
    12 169 ms 163 ms 167 ms te0-3-0-6.ccr21.bos01.atlas.cogentco.com [154.54
    .43.182]
    13 206 ms 164 ms 166 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    14 * * * Request timed out.
    15 161 ms 162 ms 160 ms 208.95.184.117

    Trace complete.


    Second trace


    Tracing route to stohttppatch.crypticstudios.com [208.95.185.32]
    over a maximum of 30 hops:

    1 87 ms 89 ms 86 ms 10.36.48.1
    2 120 ms 86 ms 96 ms 50.117.5.1
    3 86 ms 95 ms 99 ms 173.245.83.249
    4 86 ms 95 ms 88 ms 208.178.63.113
    5 88 ms 87 ms 87 ms xe9-2-1-10G.scr4.SNV2.gblx.net [67.16.139.101]
    6 99 ms 98 ms 100 ms e5-3-40G.ar5.SJC2.gblx.net [67.17.72.14]
    7 88 ms 88 ms 105 ms te0-2-0-0.ccr21.sjc03.atlas.cogentco.com [154.54
    .10.133]
    8 88 ms 88 ms 88 ms te0-1-0-4.ccr21.sjc01.atlas.cogentco.com [154.54
    .86.93]
    9 90 ms 89 ms 91 ms te0-2-0-4.ccr21.sfo01.atlas.cogentco.com [154.54
    .81.145]
    10 134 ms 134 ms 132 ms te0-0-0-2.ccr21.mci01.atlas.cogentco.com [154.54
    .30.54]
    11 136 ms 138 ms 153 ms te0-3-0-2.ccr21.ord01.atlas.cogentco.com [154.54
    .2.190]
    12 164 ms 164 ms 164 ms te0-4-0-6.ccr22.bos01.atlas.cogentco.com [154.54
    .45.218]
    13 166 ms 165 ms 166 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • Options
    yuvondovahyuvondovah Member Posts: 0 Arc User
    edited November 2012
    *sniff* 3:21 am. :(

    Guess I'll get some sleep and hope tomorrow will be a better day. Best of luck to all of you.
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    nandospcnandospc Member Posts: 1,260 Arc User
    edited November 2012
    from italy
    tracert patchserver.crypticstudios.com or tracert 208.95.185.32

    first one stops at
    te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    second one at
    te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
  • Options
    hatepwehatepwe Member Posts: 252 Arc User
    edited November 2012
    Timed out at atlas.cogentco.com same as everyone else.
    [SIGPIC][/SIGPIC]
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    nandospcnandospc Member Posts: 1,260 Arc User
    edited November 2012
    yuvondovah wrote: »
    *sniff* 3:21 am. :(

    Guess I'll get some sleep and hope tomorrow will be a better day. Best of luck to all of you.
    this, 4:24 here, time to sleep

    bb sto
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    conyersconyers Member Posts: 0 Arc User
    edited November 2012
    Igirisu!!!
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    pardusian141pardusian141 Member Posts: 57 Arc User
    edited November 2012
    hmmm...thats odd...It appears that only the main patch server is down but the game server is active. I just pinged an address in the game server and I got four responses...checking a tracert now....

    at hop 15....
    ok...hop 15 was timed out. but I'm guessing in this instance that would refer to the patch server. the hop 16 was the address I pinged. (208.95.184.103) the last good address was on a te3-2.ccr01.bos06.atlas.cogento.com [154.54.46.130].

    to quote my clientservercomm logs:
    121106 02:15:10 15 Client[0 [NOENT]]: LoginServer link disconnected (208.95.184.192:7001). Reason: socket was shutdown(0:No error) (socket error 0: No error)
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    inputend21inputend21 Member Posts: 0 Arc User
    edited November 2012
    Yea,alot of my fleet can't login. Including me.
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    rondrosrondros Member Posts: 57 Arc User
    edited November 2012
    Well gutted. Only been back to the game 24 hours and this is definitely not good for someone returning to the game... Patches shouldn't be this much trouble and even though we've been getting feedback there has been no concrete information about what has caused this mess.
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    gostdajtinkgostdajtink Member Posts: 23 Arc User
    edited November 2012
    Same here in Hawaii:

    Hung up at te4-4.ccr01.bos06.atlas.cogentco.com

    If Cogentco is Cogent communications, then this is what they currently have posted for their network status:

    Cogent Network Status Report Last Updated Wed Nov 07 01:52:49 2012 GMT

    Network Status: Warning
    DNS Status: Normal

    Due to the widespread outages in New York and New Jersey caused by Hurricane Sandy, Cogent is experiencing higher than normal call volumes and wait times. For customers at our New York hosting center at 33 Whitehall, the hosting center is currently down due mechanical difficulties with our mobile generator. Generator engineers are on site and beginning their inspection; we have no estimated time to repair. Due to the failure of our generator no access is being allowed to the hosting center at this time. Limited access will resume after power has been restored. We will update our Network Status page to notify customers when they will be able to access their equipment. If you are an Off Net customer of Cogent in the lower Manhattan area, Verizon has reported wide spread outages due to flooding of their central offices that are impacting many services. There is no estimated time to repair. There are still multiple buildings in New York City without power that have been impacted by flooding. We are working to restore service as soon as possible. The master case for New York is HD5233575.

    So this might be the issue..the hosting center is down due to generator issue and perhaps with the limited access on top of the high traffic volume only "some" people are able to get through.
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    michaelteiguemichaelteigue Member Posts: 74 Arc User
    edited November 2012
    Personally I couldn't care less what caused it. I want to know if, and especially when, it'll be fixed!
    Disclaimer: This post is in no way intended to be a troll or flame or slur of any other kind towards anyone or anything either directly or indirectly involved in or with, or not involved in or with, Star Trek Online and I proffer my sincerest apologies to anyone who believes it is directed to the aforementioned.
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    monkeybone13monkeybone13 Member Posts: 4,640 Arc User
    edited November 2012
    i have the same date and time on mine as well...

    i wish i could have played when i was that young on computers lol..

    Good point. I don't remember if it was late 2011 or early 2012 or what MMO I was playing at the time but a couple days after the daylight savings time change, the game had some problems connecting. (Daylight savings time ended November 4, 2012)

    I would bet 1,000 GPL that the daylight savings time change screwed something up. My uncle suspects that's why there is a 96 hour wait to talk to a Microsoft person on the phone about getting his Windows 8 activated. He bought a digital copy and the serial key isn't recognized and it won't activate. There seems to be a high volume of Windows 8 users having a similar problem.

    I HATE DAYLIGHT SAVINGS TIME!! Sun goes down and it is totally dark at 6pm now instead of 7pm. And my dog expects to be fed an hour sooner than what the clock says. :mad:
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    nalbertanalberta Member Posts: 0 Arc User
    edited November 2012
    ok, thats enough sub is cancelled, been too much of this since I started playing in September. I am moving on to games that are stable will run, and where I get value for my subscription. The tickets I submitted were no help.
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    maddog0000doommaddog0000doom Member Posts: 1,017 Arc User
    edited November 2012
    conyers wrote: »
    Igirisu!!!

    hehehe

    :)
    [SIGPIC][/SIGPIC]
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    skjaeretskjaeret Member Posts: 1 Arc User
    edited November 2012
    And here all I wanted to do was fire off a bunch of phasers and photon torpedoes instead of watching the election. Guess I'll instead go watch the precincts tick up... One. Percent. At. A. Time....
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    ragsyragsy Member Posts: 0 Arc User
    edited November 2012
    Same here in Hawaii:

    Hung up at te4-4.ccr01.bos06.atlas.cogentco.com

    If Cogentco is Cogent communications, then this is what they currently have posted for their network status:

    Cogent Network Status Report Last Updated Wed Nov 07 01:52:49 2012 GMT

    Network Status: Warning
    DNS Status: Normal

    Due to the widespread outages in New York and New Jersey caused by Hurricane Sandy, Cogent is experiencing higher than normal call volumes and wait times. For customers at our New York hosting center at 33 Whitehall, the hosting center is currently down due mechanical difficulties with our mobile generator. Generator engineers are on site and beginning their inspection; we have no estimated time to repair. Due to the failure of our generator no access is being allowed to the hosting center at this time. Limited access will resume after power has been restored. We will update our Network Status page to notify customers when they will be able to access their equipment. If you are an Off Net customer of Cogent in the lower Manhattan area, Verizon has reported wide spread outages due to flooding of their central offices that are impacting many services. There is no estimated time to repair. There are still multiple buildings in New York City without power that have been impacted by flooding. We are working to restore service as soon as possible. The master case for New York is HD5233575.

    So this might be the issue?

    But my tracert doesn't go through these guys....... and I still can't connect. lol
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    rondrosrondros Member Posts: 57 Arc User
    edited November 2012
    Well. It's been fine up until now.. So I don't think that is the problem. And it surely does not explain why some people can login and are logged in right now.
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    maddog0000doommaddog0000doom Member Posts: 1,017 Arc User
    edited November 2012
    hey cerial flakes getting bord of waiting any word on whats what?
    [SIGPIC][/SIGPIC]
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    rondrosrondros Member Posts: 57 Arc User
    edited November 2012
    At-least this is increasing my posting numbers... Maybe I will get a new rank xD
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    pardusian141pardusian141 Member Posts: 57 Arc User
    edited November 2012
    ITs a shame you canceled your SUB because this will probably be fixed by the end of tommorow or it could be something completly out of the control of Cryptic (a network routing issue, why the internet simply can't simply have things rerouted one direction to a nother route is beyond me... you would think someone would have redundant systems). OR it could be because....politics....I think all the canidates are jerks...
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    rondrosrondros Member Posts: 57 Arc User
    edited November 2012
    Who cancelled their subs? :confused:
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    psymantispsymantis Member Posts: 329 Arc User
    edited November 2012
    I was logged in and playing fine but ~7 minutes ago I tried to dock at ESD and it's still loading.

    If I start the client again it won't connect.
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    maddog0000doommaddog0000doom Member Posts: 1,017 Arc User
    edited November 2012
    rondros wrote: »
    At-least this is increasing my posting numbers... Maybe I will get a new rank xD

    lol i guess every could has a sliver....
    [SIGPIC][/SIGPIC]
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    pwebranflakespwebranflakes Member Posts: 7,741
    edited November 2012
    hey cerial flakes getting bord of waiting any word on whats what?

    I've updated the thread a few times and will continue if there are new developments. There are still players in-game, and logging in, so it's not affecting everyone. The team is working non-stop to try and resolve the issue -- it's their top priority :)

    Cheers,

    Brandon =/\=
This discussion has been closed.