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Missing Textures/Icons in season 8 *FIX INCOMING See post 608 page 61*

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  • litchy74litchy74 Member Posts: 417 Arc User
    edited December 2013
    Manage all of five map changes in Ker'rat before the graphics issues started, my whole STO experience is now going to be log on do the ice race with two toons log off.

    Wait for dev to fix this bloody annoying bug.

    About the 64 bit idea, I am running the same system that worked fine for the other 3 seasons I've had the game, the same system the day before S8 went live worked fine, the same system that after patching to S8 the graphics bug appeared.
    Where ever you go, there you are.......

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  • cpthardcovercpthardcover Member Posts: 31 Arc User
    edited December 2013
    tacofangs wrote: »
    I did bring it up, and we're working on reproducing this problem in house. This is often why bugs slip through. We can test all we want, and still not end up with the exact circumstances that cause something to occur. Then, once it's sent out to thousands of people, there can be many people who happen to fit that criteria perfectly. Unfortunately, it's not always clear what that is.

    Can you folks who are affected post a little info about your systems? Specifically, what video card you are using?

    Thanks

    CPU: Intel Core 2 Extreme Q6850
    GPU: nVidia GTX 295 (confirmed latest drivers)
    OS: Windows 7 Professional, 32-bit (latest build per Windows Update)
    RAM: 4GB physical, 3GB recognized by OS

    Been having the texture loading issue since Season 8 launched, and having the "Material files reloaded" constantly cropping up since the same time. Multiple STO file verification runs have turned up nothing, insofar as I can tell.
  • dem613dem613 Member Posts: 143 Arc User
    edited December 2013
    I'm also finding that after a while, the graphics decrease in quality, such as planets and stars become white circles, the names on the borders of the sectors disappear, the inventory item tray images vanish, and the mini map and main map will only show a black background and the planets/systems with no other colours as it normally does.

    It could be fine one minute, and then the next minute it loses quality.
  • lunashatterstonelunashatterstone Member Posts: 9 Arc User
    edited December 2013
    After all this time, they refuse to fix the texture issues... quite sad... this issue occurs after zoning 3-5 times...

    It makes this game unplayable and for a mediocre game, less and less worth anyone's time to play.

    http://img19.imageshack.us/img19/5042/e105.jpg
  • lan451lan451 Member Posts: 3,386 Arc User
    edited December 2013
    They aren't "refusing to fix" it. Taco just explained that they're having trouble reproducing the issue in house and that it's difficult to fix something they can't reproduce.

    Instead, post up your system specs. The more info they have on the systems being affected by this, the better.
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  • lan451lan451 Member Posts: 3,386 Arc User
    edited December 2013
    Small update on something I found today.

    I was flying around trying to do doff missions and wasn't having anything happen after around 35 mins. I then transwarped to Dyson space and still everything was fine. I then checked the C-store (thinking about buying a few ships) and found that every single one of the pictures for each item was gone. It was just the background space for both the side pics and the main pics when you click on an item. So it looks like the C-store pic icons can be a starting indicator of the graphics erosion. I then beamed down to Dyson Command and boom, all the missing/white textures hit me all at once.

    There doesn't seem to be any pattern on what element starts degrading first as far as I can tell. However, it's still happening within the 20-40 min time range and everything just goes downhill from there.
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  • rylanadionysisrylanadionysis Member Posts: 3,359 Arc User
    edited December 2013
    I see all of these calls to post system specs and I find it wholly irrelevant. Why? because it isnt on our end. These issues started happing with the season 8 patch, and the season 8 patch, alone. I never once experienced anything like this before that.

    One thing I did notice is that I no longer CTD with the graphics memory load error. Perhaps that is your culprit or a component. Obviously someone tried to fix that error and another cropped up due to the fix.

    We still have the gray bar at the bottom of the load screen, for example. Thats a change that wasnt there before Season 8. what other graphical changes were made, start troubleshooting there id reckon.

    In the meantime, First City Electric Boogaloo

    http://i.imgur.com/dhK2px7.jpg
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  • nyxadrillnyxadrill Member Posts: 1,242 Arc User
    edited December 2013
    I see all of these calls to post system specs and I find it wholly irrelevant. Why? because it isnt on our end. These issues started happing with the season 8 patch, and the season 8 patch, alone. I never once experienced anything like this before that.


    This. I've seen so many people report this with a wide variety of graphics cards and setups.

    I've found that I'm now watching for the syptoms. One place I'm seeing it is the winter wonderland after about 30 to 40 minutes and changing characters a few times.

    either I notice the ship on the char select screen flash white either briefly or sometimes multiple times like a beacon and when in the instance I notice bits of costumes missing or appear in a primary colour and any icons above peoples heads are a white square. This lingers for about 10 seconds and then the graphics revert to normal.......until they go completely a few minutes later.

    Time to reboot the application at that point.
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  • lan451lan451 Member Posts: 3,386 Arc User
    edited December 2013
    I see all of these calls to post system specs and I find it wholly irrelevant. Why? because it isnt on our end. These issues started happing with the season 8 patch, and the season 8 patch, alone. I never once experienced anything like this before that.

    It's important because while it's definitely a problem on their end, it's only affecting certain systems. It isn't affecting everyone. By posting up system specs like Taco asked, everyone who has this going on has reported having a 32 bit OS. A poster on the last page reported that he has several system with both 32 and 64 bit OS, but only the 32s are being hit with this. That means that it's possible there's a problem with how the game is being run on 32 bit systems post S8.

    That's why it's important that people keep on posting their specs. If someone comes along and reports it with a 64 bit system, then that would break the pattern and that it isn't isolated to 32 bit systems. Gives the devs something more to work with.
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  • tacofangstacofangs Member Posts: 2,951 Cryptic Developer
    edited December 2013
    As Ian451 pointed out, gathering system spec is not some way of blaming the user for the issue. The point is that the problem only occurs for some people, and we haven't (last I knew) been able to replicate the issue in house. Gathering system specs has told us what kinds of things those affected all have in common, and gives us a clue of what we can do to replicate the bug here. It's hard to fix something that you can't see broken yourself. (Ever had to fix a problem your parents are having with their computer, over the phone?)
    Only YOU can prevent forum fires!
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  • mightyleptonmightylepton Member Posts: 0 Arc User
    edited December 2013
    I honestly think the UI is falling apart. It had to happen sometime. The UI is the most heavily unoptimized part of this game for years. With all the junk being added it simply will start causing problems, and the time is now.
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  • irm1963irm1963 Member Posts: 682 Arc User
    edited December 2013
    I'd been getting the same problem after about 30 minutes play for several weeks now. Gets sluggish loading textures, inventory item images vanish, effects textures mess up and get blocky and/or glow white, some items like weapons lose texture and glow white, then eventually the screen just whites out. Switching character or instance sometimes temporarily fixes it, but usually I have to relog.

    Tried rolling back graphics drivers, all 3 Direct X types, lowered graphics options, to no effect.

    Nvidia GTX 460 with latest drivers (tried rolling back but no difference) on Windows 7 32 bit/i5 chip.
  • harmony420harmony420 Member Posts: 49 Arc User
    edited December 2013
    One more question that might get ignored by everyone, but has everyone here tried The Breach? That was when I first noticed the problems starting.
  • lan451lan451 Member Posts: 3,386 Arc User
    edited December 2013
    harmony420 wrote: »
    One more question that might get ignored by everyone, but has everyone here tried The Breach? That was when I first noticed the problems starting.

    I haven't actually run Breach since it went live. I ran it a ton of times testing it before S8 hit and burned out on it, so I haven't run it yet on any of my characters on Holodeck.

    I had this first happen to me on ESD at the bank. I don't think it's tied to any specific location or mission, it just happens within the 20-40 min time frame if I'm doing a lot of map transfers.
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  • kaeajakaeaja Member Posts: 517 Arc User
    edited December 2013
    The fact of the matter is there have been these strange graphical glitches EVERY WHERE since Season 8 went live. Portraits vanishing, textures derendering, graphical effects becoming polygonic and blocky, backgrounds to windows disappearing, icons for items disappearing in both inventory and character and ship equipment windows. This has been going on since Season 8 started Cryptic/PWE...when are you going to fix this? >:C

    I am sick and tired of having to restart the game just to fix this glitch but the fix is only freaken temporary, when are you going to fix this? :mad:

    Here is one of my examples

    https://plus.google.com/u/0/photos/110345114104296793461/albums/5951611750521642769/5951611753838645570?pid=5951611753838645570&oid=110345114104296793461
  • theonetruetomtheonetruetom Member Posts: 0 Arc User
    edited December 2013
    I'd like to add that the acid-trip smearing graphics issue was annoying enough, but that's been resolved. It's almost as if we who have missing textures are being ignored. I *was* having this issue only on my laptop (because my desktop couldn't handle STO at all, crappy graphics card), a Pentium T4400 with 4GB RAM and an Intel GMA4500M. Now that I've upgraded the graphics card in my desktop, I'm having it here too. Here's what just happened to me in a Breach Elite a few minutes ago:

    http://i1121.photobucket.com/albums/l502/theonetruetom/STOMissingTextures.png?t=1386822092

    Edit: Upon zoning back to Sol orbit, the problem went away completely.

    And this is on a Radeon HD 6670 2GB, otherwise very similar specs to my laptop.
  • gizmox64gizmox64 Member Posts: 322 Arc User
    edited December 2013
    lan451:

    It's important because while it's definitely a problem on their end, it's only affecting certain systems. It isn't affecting everyone. By posting up system specs like Taco asked, everyone who has this going on has reported having a 32 bit OS. A poster on the last page reported that he has several system with both 32 and 64 bit OS, but only the 32s are being hit with this. That means that it's possible there's a problem with how the game is being run on 32 bit systems post S8.

    That's why it's important that people keep on posting their specs. If someone comes along and reports it with a 64 bit system, then that would break the pattern and that it isn't isolated to 32 bit systems. Gives the devs something more to work with.

    64bit Windows 7 SP1 (fresh install)
    Nvidia GeForce Drivers 331.65 [Desktop x64]

    This is a continuence of my previous post:
    On my New PC:

    The Duty Officer background has gone completely transparent at times, then white at others.
    Almost all issues are in the Dyson Sphere.
    I reduced sliders to 150% | 200% but all other settings are maxed. Not happening as much but still UI will messup.

    mightylepton:

    I honestly think the UI is falling apart. It had to happen sometime. The UI is the most heavily unoptimized part of this game for years. With all the junk being added it simply will start causing problems, and the time is now.


    Indeed the UI is a FPS killer, I lose over 15 FPS just having it on.
    Pressing Ctrl+F12 will hide the UI but you can still play and operate normaly, just no feedback.
    The FPS goes from sub 30's to 50 or 59 FPS (the limit I have set it at) just by disabling UI.

    Edit:
    You can further degrade FPS by opening the PvE Q or Exchange, something with alot of text, the FPS will drop to 20s
  • lan451lan451 Member Posts: 3,386 Arc User
    edited December 2013
    See? That's what I'm talking about right there. We now have 1 person reporting it on a 64 bit system.

    How much RAM do you have? Going back through the posts since Taco asked for specs, everyone seems to have 4GB or less with one person claiming 8GB.
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  • gizmox64gizmox64 Member Posts: 322 Arc User
    edited December 2013
    lan451 wrote: »
    See? That's what I'm talking about right there. We now have 1 person reporting it on a 64 bit system.

    How much RAM do you have? Going back through the posts since Taco asked for specs, everyone seems to have 4GB or less with one person claiming 8GB.


    16G DDR3 1866 RAM
    nvidia GTX660, 2G DDR5 Video Card RAM
    Intel i5 3350-P
    MSI Z77MA-G45 LGA 1155 MB
    120G SSD, on Sata 3
    1600x900 Resolution
    All settings Maxed but reduced sliders to 150 and 200%, also in Dx9 mode, as Dx11 gave me flashing faces and hands.
    Get 50 to 59FPS all the time, Unless in Starbase Defense

    Now on my Old system I have zero graphics issues.

    *Oh edit: It is a Windows 7 x64 SP1 + Nvidia GeForce Drivers 331.65 [Desktop x64]*

    8G DDR2 800 RAM
    nvidia GTX660, 2G DDR5 Video Card RAM
    AMD Phenum x4 (sorry for spelling)
    Gigabit Main Board (dont remember specks)
    120G SSD, on Sata 2
    1680x1050 Resolution
    Custom Settings, as Max settings bring it to a crawl of 25 FPS.
    Sliders on 150%
    Get 30-40 FPS, unless have any heavy text window open (exchange, PvE, Character Info) or in Starbase Defense I get about 8-15 FPS.
  • saurializardsaurializard Member Posts: 4,404 Arc User
    edited December 2013
    OK, I got those missing textures again, though they went back to normal after a dozen of seconds, but continued showing up at each change of maps afterwards, even when changing characters (actually, got missing textures on the character selection screen that affected 2 ships).

    I haven't had the problem until I did a run of Tour the Galaxy on 2 characters. As it involves a lot of map changes, maybe the more maps you go through, the more likely you'll encounter those problems.
    On the other hand, since the beginning of the Winter event, I haven't got any problem while I've been keeping switching between 2 characters and went through many Winter Invasion queues, so I kept seeing 4 maps: Winter Wonderland, Winter Invasion, ESD and First City , and going through them a lot.

    As for my config, just in case:
    Intel i5-3570K
    Asrock Z77-Pro3
    Sapphire Radeon HD 7870 2 Go
    2 x 4 Go DDR3 1600MHz CL9
    Windows 8 64Bits
    Dx9 mode

    Note that I didn't have any problem before Season 8 and the graphic driver wasn't changed.
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  • irwin109irwin109 Member Posts: 518 Arc User
    edited December 2013
    Still having issues and it's not been on the known bugs list on the patches... Worrying.
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  • bradchristopher1bradchristopher1 Member Posts: 307
    edited December 2013
    OK, I got those missing textures again, though they went back to normal after a dozen of seconds, but continued showing up at each change of maps afterwards, even when changing characters (actually, got missing textures on the character selection screen that affected 2 ships).

    I haven't had the problem until I did a run of Tour the Galaxy on 2 characters. As it involves a lot of map changes, maybe the more maps you go through, the more likely you'll encounter those problems.
    On the other hand, since the beginning of the Winter event, I haven't got any problem while I've been keeping switching between 2 characters and went through many Winter Invasion queues, so I kept seeing 4 maps: Winter Wonderland, Winter Invasion, ESD and First City , and going through them a lot.

    As for my config, just in case:
    Intel i5-3570K
    Asrock Z77-Pro3
    Sapphire Radeon HD 7870 2 Go
    2 x 4 Go DDR3 1600MHz CL9
    Windows 8 64Bits
    Dx9 mode

    Note that I didn't have any problem before Season 8 and the graphic driver wasn't changed.


    I too experienced the exact same behavior, before S8 no problems, after S8, repeatedly getting pallet issues on map changes everywhere after a period of time, making things either all bright white, all black, or blocky and discolored as some of the photos above have shown.

    Cryptic, this is on you and PWE now, fix the map pallet incompatabilities, before the xmas break. PLEASE! :confused:
  • bradchristopher1bradchristopher1 Member Posts: 307
    edited December 2013
    irwin109 wrote: »
    Still having issues and it's not been on the known bugs list on the patches... Worrying.

    we know, they never claimed to have fixed it, been broken since S8 launch.... :rolleyes:
  • seniorkafeiseniorkafei Member Posts: 0 Arc User
    edited December 2013
    For whatever reason, the graphics display bug doesn't seem to occur in Q's Winter Wonderland, or if it does, it quickly reverts after a few seconds. But when I went to do Hearts and Minds, I was not afforded the same luxury -- the graphics problems persisted until exiting the game, and logging in again (and started up again shortly thereafter switching to other characters to do this mission).

    Guess I'll just eat pies and kill snowmen for the rest of my life...
  • lan451lan451 Member Posts: 3,386 Arc User
    edited December 2013
    For whatever reason, the graphics display bug doesn't seem to occur in Q's Winter Wonderland, or if it does, it quickly reverts after a few seconds. But when I went to do Hearts and Minds, I was not afforded the same luxury -- the graphics problems persisted until exiting the game, and logging in again (and started up again shortly thereafter switching to other characters to do this mission).

    Guess I'll just eat pies and kill snowmen for the rest of my life...

    I actually noticed this too. I was able to play for several hours in Q's Wonderland with many instance changes and never had the problem pop up. The one time I did have it show up was when I already had the messed up graphics from running around doing doff missions. The Wonderland did have the messed up graphics after that. But I haven't had it trigger from inside the Wonderland itself. Very odd.

    I guess I'll join you eating pies and killing snowmen lol.
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  • grievasgrievas Member Posts: 0 Arc User
    edited December 2013
    As I reported before, the texture white out happens to me too.

    Before that I had the out of memory crashes under direct3d 9 settings. Those crashes went away by using the direct3d 11 and since season 8 the direct3d 9ex settings.

    Here are my specs:
    Operating System: Windows 7 Professional 32-bit (6.1, Build 7601) Service Pack 1
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: GA-790FXTA-UD5
    BIOS: Award Modular BIOS v6.00PG
    Processor: AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.4GHz
    Memory: 4096MB RAM
    Available OS Memory: 3326MB RAM
    Page File: 1242MB used, 2354MB available
    DirectX Version: DirectX 11
    DxDiag Version: 6.01.7601.17514 32bit Unicode
  • saurializardsaurializard Member Posts: 4,404 Arc User
    edited December 2013
    lan451 wrote: »
    I actually noticed this too. I was able to play for several hours in Q's Wonderland with many instance changes and never had the problem pop up. The one time I did have it show up was when I already had the messed up graphics from running around doing doff missions. The Wonderland did have the messed up graphics after that. But I haven't had it trigger from inside the Wonderland itself. Very odd.

    I guess I'll join you eating pies and killing snowmen lol.
    Maybe it's a conspiracy. A Q conspiracy to make you stay in Winterland... FOREVEEEEEEEER!!


    Or the Iconians are slowly pushing the galaxy out of phase, right into the Eternal Light, because the Eternal Darkness is already owned by Nintendo and the Big I prefer not to mess with the Big N.
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  • lan451lan451 Member Posts: 3,386 Arc User
    edited December 2013
    lol

    Well, I'm actually going to have to take that back. I had it trigger inside the wonderland itself.

    http://i.imgur.com/L9uxRxI.jpg

    All the snowmen turned black and my own snowballs were just white cubes.

    Something else funny happened back on ESD. I found an Andorian who instead of having his hair just missing the textures, it turned into metal!

    http://i.imgur.com/5KoiMLH.jpg

    You can even see it reflecting the LCARS on it. O.o

    I don't even know wtf is going on here anymore lol.

    Edit: Hmm, maybe that isn't an Andorian the closer I look at it. idk.
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  • seniorkafeiseniorkafei Member Posts: 0 Arc User
    edited December 2013
    I've had it trigger in the Wonderland, but for whatever reason, it resolves pretty quickly. It rarely happens, though.

    Outside of there, the problem is much worse and doesn't resolve on its own, from what I can tell.
  • xynoxxxynoxx Member Posts: 0 Arc User
    edited December 2013
    Another spec for the list.
    WinXP SP3 32 bit, dx9 of course
    Phenom II X4 955 @321 GHz
    4GB Ram
    nVidia Geforce GTX 760 w/ 2GB GDDR5 vram
    No overclocking of any kind, no heat problems of any kind.


    No graphic problems in Season 7, but missing textures, wrong colors, etc in Season 8, every single day, sometimes occurring right from the start (missing textures in the character select screen), sometimes taking as long as an hour or 2 to happen.

    Entering DS9 is pretty much GUARANTEED to cause it. I can't remember the last time I got there and didn't see people with missing costume textures.

    Curiously, they aren't missing all the textures, just some of them, and editing my own costume, I might have one or several textures missing. IE all the costume is there except the boot textures.

    Now way back when in another Cryptic game, City of Heroes, they had other texture problems, so they added the /reloadgfx command which would force a reload of textures..
    Maybe that was added after Cryptic left and Paragon took over - I forget exactly when it went in.

    Please Cryptic, until you can figure out what's causing the corruption and misloading of textures and color, ADD THIS COMMAND to this game so we can at least see what we're doing without having to relog all the time in the hopes it might fix it.

    That's not really an option in some long missions that you have to redo from the start if you leave, with no guarantee the texture bug isn't going to strike again part way through once you do restart it.


    Things like Borg encounters where your graphics are fine until you answer the alert, but when you arrive it's pure white space with white ships, white beams etc and all your tray icons are invisible.

    Or the "fun" of scanning for some element, and having to match the signals, only instead of matching red to blue, you have to match black to black on a black background.

    A reload textures command isn't a fix, but a workaround to let people keep on playing in cases where logging out isn't an option (not that relogging is guaranteed to fix the problem since it can occur on game startup.) and it could be bound to a key for an instant (nearly) reload of the graphics every time they TRIBBLE up (more often for some than others.)

    Exiting the game and restarting ISN'T FUN, and since the problem can reoccur almost instantly, it really makes the game suck when the graphics go all 1980s low res or worse.
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