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Missing Textures/Icons in season 8 *FIX INCOMING See post 608 page 61*

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  • irwin109irwin109 Member Posts: 518 Arc User
    edited November 2013
    lan451 wrote: »
    Interesting. I usually play all my games with ambient occlusion off since it has a serious performance impact on my old rig. I'll have to turn it on for a bit and see how it goes.

    Yeah same, it's one of those my PC doesn't like, I just toggled it, just noticed though it doesn't fix the Fleet window's images, everything else seems ok so far though.

    EDIT: Doesn't seem to work on ground maps =(
    EDIT EDIT: It seems to work on the first map but that's it, at least that's what I got from my testing so far...
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  • suavekssuaveks Member Posts: 1,736 Arc User
    edited December 2013
    Still happening to me. Tried installing the latest nvidia drivers, but that didn't help.

    On-demand patching is disabled, as always for me. The problem started with Season 8 launch.

    The only thing I can confirm is that the issue starts after some play time, usually involving numerous instance changes.

    For example:

    I've got 9 characters (5 Fed, 3 KDF, 1 Rom), all parked in Beta Ursae, next to the fleet mine.
    If I decide to visit the mine on all these characters (through relogs), then almost always on my 8th or 9th character the textures and icons start to bug-out and it only gets worse with each and every further instance change. It can even result in a totally black login screen if I decide to log out. The only solution is to restart the game.

    It's not literally related to how much time you spend in the game, but rather how many maps/instances you visit/change. I can play the Battlezone for several hours if I want without issues, but the textures and icons may start disappearing even after 15 minutes if I decide to just relog through all of my characters to do the doff missions.
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  • l30p4rdl30p4rd Member Posts: 334 Arc User
    edited December 2013
  • litchy74litchy74 Member Posts: 417 Arc User
    edited December 2013
    Any news devs as to what's broken at your end, it seems simple the server isn't loading textures on map changes. Each map change means more missing tectures until you get the white outs, blobs of hell etc etc.


    This has been going on since season eight launch, tell us when you are going to fix it or at least it's at the top of your list.

    Personally I get the feeling you don't know what's wrong and you just hope people will just give up on a fix. Here's hoping I'm wrong........
    Where ever you go, there you are.......

    Join The Space Invaders,..... Federation and KDF fleets.
  • t0xsick2t0xsick2 Member Posts: 0 Arc User
    edited December 2013
    Sorry, I did not feel like reading through 10 pages of posts, so forgive me if anyone has said so already. But I've run into this probably after going for a while with no reboot since the last patch, a simple reboot clears it right up for me.
  • karcornerkarcorner Member Posts: 294 Arc User
    edited December 2013
    Hey Taco,

    I just happened to backup my computer when I ran into some images from Neverwinter. I stopped playing a while ago because the controls were bad and the city was too laggy, BUT I also quit because the graphics had horrible issues out of the blue. well as I looked at the screenshots I realized it looks exactly like what is happening in STO right now.

    http://img513.imageshack.us/img513/5800/i1l6.jpg
  • saurializardsaurializard Member Posts: 4,404 Arc User
    edited December 2013
    I was spared since the launch of Season 8 and only got 2 minor cases (just the gun textures going away) the penultimate week but it has been plaguing me more and more over the last one. Now, that's 2 cases in the span of 2 days, including Azure Nebula going full blinding white.

    For this one, the astrometrics had troubles loading at a map change ; the duty assignment thumbnails are either white or black ; the request duty officers tab doesn't have a single image (including the header) ; the portrait of my Borg Science Officer in the department heads tab (which is still broken, BTW) lacks 3/4 of his textures ; the "checked" sign for enable "first officer recommendations" is gone as well (and clicking does nothing) ; in the character window, my Jem' hadar BOFF is all white, black or blue, same for the skirts of one other BOffs, my Reman and my Breen Boffs ; the skills squares that show how much you give in one skill are gone ; etc...

    I didn't change any settings in the video options, I didn't change my graphic card driver either and no program other than Steam in normal mode (no update) was using my bandwidth.

    EDIT: However, by the time I finished typing this message after noticing the problems (~20 minutes), it went back to normal.

    EDIT 2 : I spoke too fast. Went into Allied Zone Sphere. No problem. Beamed into command center: everything that isn't the walls or doors is missing its textures.
    #TASforSTO
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  • tacofangstacofangs Member Posts: 2,951 Cryptic Developer
    edited December 2013
    I know this isn't going to please anyone, but it's Sunday, after a long Holiday weekend. There has been no progress made in the last 4 days at least, and most of the Graphics programming team took last week off (a common practice around holidays).

    The point being, I'll bring it up with them tomorrow.
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  • seniorkafeiseniorkafei Member Posts: 0 Arc User
    edited December 2013
    Well, hey, I'm just happy someone on the dev team knows about it and has acknowledged it. I look forward to this getting fixed sometime soon.

    Thanks, Taco.
  • kapla1755kapla1755 Member Posts: 1,249
    edited December 2013
    tacofangs wrote: »
    I know this isn't going to please anyone, but it's Sunday, after a long Holiday weekend. There has been no progress made in the last 4 days at least, and most of the Graphics programming team took last week off (a common practice around holidays).

    The point being, I'll bring it up with them tomorrow.

    Time off to spend with their families during the holidays :eek:, NOOOOO

    :D

    Ok that's outta my system, :P Hope everyone had a safe and fun Holiday, glad to know that it will be looked at soon. Just FYI after the last patch on Tuesday, I wasn't having any of the graphics issues at all until I visited the Dyson space zone tonight, been a week since my last visit to Dyson irrc, then everything in dyson zone seemed to be missing textures suddenly hadn't changed any graphic setting or installed any new drivers or software and seems to be localized to the Dyson zone for me at least.
    [SIGPIC][/SIGPIC]
  • russellcarussellca Member Posts: 113 Arc User
    edited December 2013
    tacofangs wrote: »
    I know this isn't going to please anyone, but it's Sunday, after a long Holiday weekend. There has been no progress made in the last 4 days at least, and most of the Graphics programming team took last week off (a common practice around holidays).

    The point being, I'll bring it up with them tomorrow.


    Thanks Taco, greatly appreciate it.

    Can't speak for all here, but I'm with seniorkafei, in that I'd be more than pleased, just to see the issue acknowledged by the wider team.
    In related threads, Bran raised a query on latency on the 12th and CrypticCliff & zeroniusrex on the Mac beta side of the house, mentioned possible connection with patching/micro-patching a day later. Since then nothing, other than your earlier suggestion.

    I certainly don't begrudge our post-S8 graphical glitch cousin (smearing/stuttering/duplicating http://sto-forum.perfectworld.com/showthread.php?t=927251 ) going from team-investigating->fixed, since the 21st alone - as that was a real show-stopper in terms of usable gameplay. But it would be nice to see formal 'known issue' recognition that there are other extant major graphical issues, left to address.
  • karcornerkarcorner Member Posts: 294 Arc User
    edited December 2013
    tacofangs wrote: »
    I know this isn't going to please anyone, but it's Sunday, after a long Holiday weekend. There has been no progress made in the last 4 days at least, and most of the Graphics programming team took last week off (a common practice around holidays).

    I totally understand that. Thats why I never posted you or Bran or anyone else on Twitter because it was the holidays.
  • lan451lan451 Member Posts: 3,386 Arc User
    edited December 2013
    tacofangs wrote: »
    I know this isn't going to please anyone, but it's Sunday, after a long Holiday weekend. There has been no progress made in the last 4 days at least, and most of the Graphics programming team took last week off (a common practice around holidays).

    The point being, I'll bring it up with them tomorrow.

    It's all good dude, I think most of us here understand. I just appreciate you coming in here and letting us know what the deal is.
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  • litchy74litchy74 Member Posts: 417 Arc User
    edited December 2013
    tacofangs wrote: »
    I know this isn't going to please anyone, but it's Sunday, after a long Holiday weekend. There has been no progress made in the last 4 days at least, and most of the Graphics programming team took last week off (a common practice around holidays).

    The point being, I'll bring it up with them tomorrow.

    Dame wish I had a holiday this close to christmas, hope you had a good one. Thanks for the reply at least we know the team will be working on it. :)
    Where ever you go, there you are.......

    Join The Space Invaders,..... Federation and KDF fleets.
  • l30p4rdl30p4rd Member Posts: 334 Arc User
    edited December 2013
    Holiday pft what's that ?

    No excuse I am afraid. How can you have holidays with glaring bugs ? I am sure your office environment is very stressful (sarcasm intended) and your over worked (more sarcasm) but surely you could employ monkeys during the holiday period to get some ACTUAL work done.

    No offence but you have no concept of work ! I am sure that 'using' your brain and having 'stressful' deadlines is a pain but work it is not !

    Your job is to provide a satisfactory end product to your user's, I am the end user I am not satisfied.

    Sorry if I come across trollish but that is not my intention !
  • kapla1755kapla1755 Member Posts: 1,249
    edited December 2013
    Ok , no idea why the graphics are glitching but after restarting the game last nite I had no further problems even in the Dyson zone, :confused:
    [SIGPIC][/SIGPIC]
  • trekadicttrekadict Member Posts: 36 Arc User
    edited December 2013
    l30p4rd wrote: »
    Holiday pft what's that ?

    No excuse I am afraid. How can you have holidays with glaring bugs ? I am sure your office environment is very stressful (sarcasm intended) and your over worked (more sarcasm) but surely you could employ monkeys during the holiday period to get some ACTUAL work done.

    No offence but you have no concept of work ! I am sure that 'using' your brain and having 'stressful' deadlines is a pain but work it is not !

    Your job is to provide a satisfactory end product to your user's, I am the end user I am not satisfied.

    Sorry if I come across trollish but that is not my intention !


    As I am sure you aware they are human beings with sings such as "private lives" and "families"? :rolleyes:


    And that unless you are a gold member, you get to play that game for free? It's not their job to satisfy us silber members, as sad as that is, but to make money for their company/themselves.
    Prime Minister of the Anglo-German Empire
  • seniorkafeiseniorkafei Member Posts: 0 Arc User
    edited December 2013
    l30p4rd wrote: »
    Holiday pft what's that ?

    No excuse I am afraid. How can you have holidays with glaring bugs ? I am sure your office environment is very stressful (sarcasm intended) and your over worked (more sarcasm) but surely you could employ monkeys during the holiday period to get some ACTUAL work done.

    No offence but you have no concept of work ! I am sure that 'using' your brain and having 'stressful' deadlines is a pain but work it is not !

    Your job is to provide a satisfactory end product to your user's, I am the end user I am not satisfied.

    Sorry if I come across trollish but that is not my intention !
    Let's tone down the exaggerated sense of entitlement here. Even game developers deserve to get some time off for the holidays to spend time with their families and loved ones. They're not mindless drones, and we can afford to be courteous to them.

    I am sure Taco has passed the information along, and the issue is being discussed. Let's give them time to come up with, and test, a fix. This bug affects me just as badly as it does anyone else in this thread, and I'd love to see it fixed... but if we're not going to be civil with the devs, it's going to give them even less reason to reply on these kinds of topics.
  • l30p4rdl30p4rd Member Posts: 334 Arc User
    edited December 2013
    I have no idea what has happened to people nowadays, so passive. I know they are not superhuman the proof is in the pudding ! Unless you have all forgotten they are providing a service/product to us. F2P or Gold member makes no difference they both create revenue for them.

    We are entitled to exactly what they say we are entitled to and we are not getting it, just because I shine a negative light on them does not mean I not being courteous I could have worded the post far stronger and refrained myself from doing so. If by being civil you mean massage their ego and be nice to them ? well I am sorry NO. Being civil does not automatically mean I have to be 'nice', it means I have to be civil which I am being.

    I play when I can and have limited time like most people, having the game crash on me or having to reset it every 30 mins (on average) is not satisfactory, it impacts not only mine but others game-play.

    Far to many of you are willing to roll over and play dead when a dev shows up and throw you a cookie exclaiming how 'little time' they have or 'how hard' they work. They are here to SERVE us not the other way around.

    The reason I am being like I am is that I have had enough of pandering to them and giving them time how much do they bloody need ? I am an unsatisfied customer (have been for a long time now) and I am making my views known if that does not fit peoples paradigm of a PWE fanboy's opinion then tough. You gotta take the rough with the smooth ! we as customers are getting it rough everyday and have to be thankful for it, not here !

    A fantastic example of what I mean is the Dyson Tier 5 rep. The content for that is not even finished no rewards no cut-scene nothing that they promised, all we get is it is still being worked on ?!?!?! need I say more !
  • lan451lan451 Member Posts: 3,386 Arc User
    edited December 2013
    Yes, they do provide a product/service for us. Yes, we do pay for it. Yes, we are entitled to that product/service working correctly. But we also abolished slavery here in the US. We don't chain people to their desks and force them to work 24 hours a day over the holidays.

    Yelling at them and acting the Internet Badass isn't going to do anything other than make them ignore you. Even more so when they take the time to tell us what's going on and you turn around and bite their face off. There's such a thing as being a decent human being, something it seems you need to work on.
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  • tacofangstacofangs Member Posts: 2,951 Cryptic Developer
    edited December 2013
    I did bring it up, and we're working on reproducing this problem in house. This is often why bugs slip through. We can test all we want, and still not end up with the exact circumstances that cause something to occur. Then, once it's sent out to thousands of people, there can be many people who happen to fit that criteria perfectly. Unfortunately, it's not always clear what that is.

    Can you folks who are affected post a little info about your systems? Specifically, what video card you are using?

    Thanks
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  • lan451lan451 Member Posts: 3,386 Arc User
    edited December 2013
    tacofangs wrote: »
    I did bring it up, and we're working on reproducing this problem in house. This is often why bugs slip through. We can test all we want, and still not end up with the exact circumstances that cause something to occur. Then, once it's sent out to thousands of people, there can be many people who happen to fit that criteria perfectly. Unfortunately, it's not always clear what that is.

    Can you folks who are affected post a little info about your systems? Specifically, what video card you are using?

    Thanks

    Sure.

    Nvidia 8800GTX SLI
    Intel Quad Core Q6600
    4GB RAM
    Windows 7 32

    Basic reproduction steps: Play normally for 20-40 minutes with area transfers.

    It seems to be based on how many times I transfer areas. So zone transfers, instance transfers, transwarp, loading into a PVE queue, etc. Basically anything that involves a loading screen. I can beam down to the Dyson Battlezone and play for several hours and be fine because I'm not transferring to other areas. However, using the transporters in the Battlezone triggers a loading screen, so I do get the missing/simple textures after using them if I've transferred areas a good amount.

    The 20-40 mins thing comes from normal play, meaning when I'm doing my dailies and flying around sector space while transferring between ground and space. That seems to be the general time that it takes to kick in.

    It starts off with simple things like a white background when talking to an NPC. Maybe the icons in my inventory will be gone. Once it kicks in, it steadily degrades until there are no more textures at all, like so: http://i.imgur.com/MBD6Nf5.jpg. That pic was taken after around 3 hours of playtime with many map/area transfers.

    I was also able to reproduce this by simply beaming back and forth from ESD to ESD orbit. After a while all the symptoms began to kick in slowly.

    That's my experience with this anyway. Hope that helps.
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  • kirksplatkirksplat Member Posts: 0 Arc User
    edited December 2013
    tacofangs wrote: »
    I did bring it up, and we're working on reproducing this problem in house. This is often why bugs slip through. We can test all we want, and still not end up with the exact circumstances that cause something to occur. Then, once it's sent out to thousands of people, there can be many people who happen to fit that criteria perfectly. Unfortunately, it's not always clear what that is.

    Can you folks who are affected post a little info about your systems? Specifically, what video card you are using?

    Thanks

    After about 20 minutes of gameplay, maps begin to load with either missing textures or some kind of ultra bright light source that makes certain props like planets pitch white, without seeming to affect my ship or other details on the map.

    Also, it seems to happen more often if I alt tab during a loading screen to browse the forums.

    Someone said in a different thread that maybe it had something to do with the difference between macs and pcs, and that some kind of compensation for how macs process graphics is bleeding over into my pc graphics. I don't know if there is any truth to that, but I wanted to throw it out there, in case somebody knows more.

    windows vista 32
    1.8 ghz
    4 gigs ram
    ATI Radeon 4650 HD

    screenshots:

    Here is a plume of smoke: http://starbaseugc.com/wp-content/uploads/2013/11/Purity-VI005.jpg

    Here is the character selection screen, after being idle for 40 minutes: http://starbaseugc.com/wp-content/uploads/2013/11/Purity-VI007.jpg

    Here is a npc in front of what should be a blue planet: http://starbaseugc.com/wp-content/uploads/2013/11/Purity-VI.jpg

    It's become pretty unplayable.
    [SIGPIC][/SIGPIC]
  • suavekssuaveks Member Posts: 1,736 Arc User
    edited December 2013
    tacofangs wrote: »
    Can you folks who are affected post a little info about your systems? Specifically, what video card you are using?

    Windows XP Home 32bit
    AMD Athlon II X2 240
    3,1GB RAM
    GeForce GTX 460

    Like other people I suggest playing without game restarts for more than 30 minutes with numerous area transfers, switching to different characters (preferably from other factions) and so on.

    For me it starts with a noticable slowdown in texture loading, and after a few more instance changes the game stops loading textures completely - both 3D graphics as well as UI elements, such as icons, buttons, portraits etc.
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  • myrnwynmyrnwyn Member Posts: 103 Arc User
    edited December 2013
    tacofangs wrote: »
    I did bring it up, and we're working on reproducing this problem in house. This is often why bugs slip through. We can test all we want, and still not end up with the exact circumstances that cause something to occur. Then, once it's sent out to thousands of people, there can be many people who happen to fit that criteria perfectly. Unfortunately, it's not always clear what that is.

    Can you folks who are affected post a little info about your systems? Specifically, what video card you are using?

    Thanks

    Similar behavior to what the previous captains reported, although I'd add that minor problems like a few white-out textures and missing icons will sometimes go away gradually. This is most noticeable when it's mostly just affecting weapon FX - where beams are a fatter, more rectangular image than usual and cause giant square hit effects - when the problem is only that bad it will typically go away after a couple minutes.

    I'm
    Win XP (32 bit, obv)
    2.40 GHz Intel Core 2
    Radeon HD7700 (1 GB)
    Maximum addressable RAM (~3.5 gigs in practice, 4 in physical reality)

    I should also note that I haven't seen as many memory-addressing CtDs (almost none actually) since the sphere went live, so it's quite possible that whatever thing that made 32 bit systems less prone to choking on a texture and dying has also made them more prone to not loading duty officer card visuals, inventory and rep icons, and ultimately textures altogether.
  • harmony420harmony420 Member Posts: 49 Arc User
    edited December 2013
    Q6600 2.4 Intel Core 2 Quad
    Nvidia Geforce 8800GTSOC
    4 GB RAM
    Windows XP SP3 32 bit
  • darthvrooksdarthvrooks Member Posts: 183 Arc User
    edited December 2013
    lan451 wrote: »
    Sure.

    Nvidia 8800GTX SLI
    Intel Quad Core Q6600
    4GB RAM
    Windows 7 32

    Basic reproduction steps: Play normally for 20-40 minutes with area transfers.

    It seems to be based on how many times I transfer areas. So zone transfers, instance transfers, transwarp, loading into a PVE queue, etc. Basically anything that involves a loading screen. I can beam down to the Dyson Battlezone and play for several hours and be fine because I'm not transferring to other areas. However, using the transporters in the Battlezone triggers a loading screen, so I do get the missing/simple textures after using them if I've transferred areas a good amount.

    The 20-40 mins thing comes from normal play, meaning when I'm doing my dailies and flying around sector space while transferring between ground and space. That seems to be the general time that it takes to kick in.

    It starts off with simple things like a white background when talking to an NPC. Maybe the icons in my inventory will be gone. Once it kicks in, it steadily degrades until there are no more textures at all, like so: http://i.imgur.com/MBD6Nf5.jpg. That pic was taken after around 3 hours of playtime with many map/area transfers.

    I was also able to reproduce this by simply beaming back and forth from ESD to ESD orbit. After a while all the symptoms began to kick in slowly.

    That's my experience with this anyway. Hope that helps.

    Exactly what I am experiencing as well.

    Windows 7 32bit
    AMD 965 Black Edition
    768MB EVGA GTX 460
    4GB RAM


    some screenshots
    http://i40.tinypic.com/2nhq1ys.jpg
    http://i42.tinypic.com/2nbtxfn.jpg
    http://i40.tinypic.com/nnnorr.jpg
    http://i40.tinypic.com/n1c51i.jpg

    I have also noticed that if I go to the exchange when the textures are missing from the icons and whatever else with the exchange window open if I double click something to post from my inventory window it tries to equip it like I have my character window open when I do not. I have no idea if thats related to the problem, but it never happened before the graphics bug.
    [SIGPIC][/SIGPIC]
    In game handle @darthvrooks
  • harmony420harmony420 Member Posts: 49 Arc User
    edited December 2013
    suaveks wrote: »

    For me it starts with a noticable slowdown in texture loading, and after a few more instance changes the game stops loading textures completely - both 3D graphics as well as UI elements, such as icons, buttons, portraits etc.

    Exactly this. First a slowdown, then they stop appearing completely.
  • litchy74litchy74 Member Posts: 417 Arc User
    edited December 2013
    I'm running

    Win 7
    ATI 7850
    4 gig of ram

    The day before season eight went live I had the same spec all was fine the day after season eight went live I had the graphics bug. My end didn't change.

    I stayed on fed zone sphere space for an hour not changing maps just farming marks, fine no probs. Started changing maps for fleet alerts, the big dig warped to ESD and the missing textures appeared almost right away.

    Restarted at ESD, went to academy return to sector space, went to delta vocanis and textures started to go missing, this all in 20 minutes playing.
    Where ever you go, there you are.......

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  • lan451lan451 Member Posts: 3,386 Arc User
    edited December 2013
    All 32bit OS so far. Interesting.
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