the 72 hour bans put out for the boss exploits should be lifted by now as of 2.5 hours ago my husband and son should be able to log back in to game......
The damage has been done, only the small time people got caught with the 7 hour rollback, most cannot comprehend just how much spare ad is floating about on mule accounts, only when they bring ah back up will people see why the reset is needed.
I am really getting tired of repeating this, because it is stated on the FIRST FREAKING PAGE, FIRST FREAKING POST!!!! The are still investigating matters..... sigh.
Ok, so as far as a real problem.. I purchased 2000 zen on Sunday not long before the servers went down. I've received confirmation by email that the purchase went through and still have not received my zen. I put a ticket through on monday, still no response. I called the billling support center and have never EVER seen something so rediculous. The automated system tells you that everyone is busy and to wait.. It then rings 5 times after waiting 2 minutes and comes up with another automated message saying if your getting this message and its between our business hours we are busy and please try calling back and then it hangs up..
SERIOUSLY?! I have called back literally 20 times and still have not gotten an agent, wtf... SERIOUSLY!?!?! Why can't I stay on hold like EVERY OTHER AUTOMATED SYSTEM THERE IS IN THIS WORLD?! Honestly I really hope I don't get through to an agent because I'll probably end up with a banned account with how frustrated and mad this has made me...
Because every person with a complaint is insisting their problem gets solved NOW!!!!!
Because every person with a complaint is insisting their problem gets solved NOW!!!!!
you wont ever get a hold of someone via the phone at pwe ive called the number several times way before any of these exploits or bans or anything for a billing issue... called for 6 hours straight calling and getting same message. and ive seen posts up to 2 years ago talking about the phone system is fake they dont actually have people that answer at that number given. 1888-344-4478
0
necronomniconMember, Neverwinter Beta UsersPosts: 0Arc User
edited May 2013
the game is ruined. I have been watching the zen exchange for the past couple of hours roughly, and I have been seeing the same manipulated patterns of the diamond to zen going between around 410 back up to 460 or more. i noticed that happening very briefly in the past, and figured it was people manipulating the market, but I thought it was form legitimately playing it over time and not from diamonds gained out of thin air.
from the same price manipulating going on right now, it's very clear this little 'fix' is a joke. plenty of mule accounts still have as many diamonds as they could hold on those characters, and the only people hurt by the lack of a wipe are paying customers. weeks ago I put zen bought with USD into diamonds, never thinking they were going to be created out of thin air, disrupting the economy and making rates controllable by a bunch of dickwads at their whim. what this means, prices will never go below 400 diamond a zen ever again, or not for a reasonable period of time nor any time soon when it's needed by people who did not cheat. and even at that rate (400) i would be lucky to break even I think.
if i don't see the prices going back down to at least around 370ish where they before the blatant flaunting of these funds, I'm doing a payment dispute since I shouldn't lose money because of cryptic's incompetence & lack of a truly effective fix creating a level playing field and resetting the economy through resetting the servers.
I've seen screenshots 3 weeks old of support tickets reporting this, so people have been hoarding diamonds created out of thin air for weeks at the very least, and they would be impossible to be removed from those cheating players by now especially the more subtle ones who are still making money by manipulating the market as they please with those piggy bank accounts.
enough is enough. I can no longer enjoy this game thinking of this every time I log in and especially every time I look at the zen exchange and I will not take a loss on my own money due to cryptic's greed & incompetence & players' greed and ******baggery by exchanging at these <font color="orange">HAMSTER</font> rates nor will I spend more USD to buy more zen for these scumbags nor will I wait forever & ever on hope that by the time I would have become naturally tired of the game it would ever change. This game is no longer enjoyable, thanks a lot to all on both sides. screw this
So farewell hope, and with hope farewell fear,
Farewell remorse; all good to me is lost.
Evil, be thou my good.
the game is ruined. I have been watching the zen exchange for the past couple of hours roughly, and I have been seeing the same manipulated patterns of the diamond to zen going between around 410 back up to 460 or more. i noticed that happening very briefly in the past, and figured it was people manipulating the market, but I thought it was form legitimately playing it over time and not from diamonds gained out of thin air.
from the same price manipulating going on right now, it's very clear this little 'fix' is a joke. plenty of mule accounts still have as many diamonds as they could hold on those characters, and the only people hurt by the lack of a wipe are paying customers. weeks ago I put zen bought with USD into diamonds, never thinking they were going to be created out of thin air, disrupting the economy and making rates controllable by a bunch of dickwads at their whim. what this means, prices will never go below 400 diamond a zen ever again, or not for a reasonable period of time nor any time soon when it's needed by people who did not cheat. and even at that rate (400) i would be lucky to break even I think.
if i don't see the prices going back down to at least around 370ish where they before the blatant flaunting of these funds, I'm doing a payment dispute since I shouldn't lose money because of cryptic's incompetence & lack of a truly effective fix creating a level playing field and resetting the economy through resetting the servers.
I've seen screenshots 3 weeks old of support tickets reporting this, so people have been hoarding diamonds created out of thin air for weeks at the very least, and they would be impossible to be removed from those cheating players by now especially the more subtle ones who are still making money by manipulating the market as they please with those piggy bank accounts.
enough is enough. I can no longer enjoy this game thinking of this every time I log in and especially every time I look at the zen exchange and I will not take a loss on my own money due to cryptic's greed & incompetence & players' greed and ******baggery by exchanging at these <font color="orange">HAMSTER</font> rates nor will I spend more USD to buy more zen for these scumbags nor will I wait forever & ever on hope that by the time I would have become naturally tired of the game it would ever change. This game is no longer enjoyable, thanks a lot to all on both sides. screw this
buh-bye now
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necronomniconMember, Neverwinter Beta UsersPosts: 0Arc User
So, still no words on possible glory refunds? Am I seriously the only one whos curious about that? Unless there is a total wipe ( wicth I still thinbk is the fairest solution), thats gonna be the make or break for me.
Cause I just opened this 'thank you' pack and it was exactly what I thought: A bunch of cosmetics with no actual practical items. This doesnt give me back all the glory i farmed during the rollback (over 12k), nor the epics I bought with em, not even close. The motivation to refarm that (I have too, my GS dipped 1.5k) id gone. So, am I left to assume Im gonna end up with lost progress every time someone finds a way to mess with game?
Not everyone asking for a wipe has been banned. I have done nothing wrong yet see myself extremely penalized... but hey (queue ironic tone), at least i got a thank you pack...
Haha, nope, just someone who doesn't rage about servers being down for a day to fix something important.
Seriously though, if you were following the twitter at all they were on there all day being very active with everyone. A lot of companies don't do that, they'll just make one post about servers being down and maybe another one several hours later if it's longer than expected. They were on all day long though making tons of posts and replies, even when people were being problematic. To me that means something.
sooooooo posting in the official forums = bad way to get an answer on my glory woes
Twitter = good way?
todays generation is pathetic. Im not getting twitter to ask a question theyve probably been asked hundreds of times since Sunday, yet no official word on glory... not even an "we dont have a clear solution yet, well let you know more as the story develops"
0
almostsk8trxMember, Neverwinter Beta Users, Neverwinter Guardian UsersPosts: 0Arc User
Got questions about how we are handling the Astral Diamonds/Auction House exploit? We will be updating this thread with the answers to the most common questions about todays downtime, and what it means for the adventurers of Neverwinter.
Q: What happened?
A: Early Sunday morning a very small group of players discovered and abused a game exploit within the Neverwinter Open Beta that affected the Auction House and Astral Diamonds.
Q: What exactly has changed?
A: We took the Neverwinter OBT down for emergency maintenance, found the bug, corrected it and tested it. In order to fix the damage this exploit caused to the in-game economy, we implemented a necessary rollback of our servers to 5:20 AM PDT the morning of May 19, 2013. This means that characters have been reverted to the state they were in at that time, pre-exploit damage. That includes items, level, experience, etc.
We know that character progress matters in Neverwinter, so as an apology for the lost time and as profound thanks for your continued support throughout this Beta, we have put together a package of items to give everyone. More information about the Caturday Survivor's Pack is available here.
Q: What about ZEN I spent/transferred after 5:20 AM PDT?
A: You'll have any and all ZEN that you transferred to Neverwinter -- we tracked all transfers during that time and made sure players have the ZEN they should have. If you spent ZEN on items during that time, you'll need to re-buy the items, but you'll have all of that ZEN. No one will lose any money they spent on Neverwinter because of this fix. If you have any issue, please see the customer and billing support contacts below.
Q: I leveled up after 5:20 AM PDT -- what happens to that progress?
A: Unfortunately, in order to properly fix this exploit, that progress has, by necessity, been lost. We know how much that progress means to all Neverwinter players, though, so we have put together a package of items to thank everyone for their support. More information about the Caturday Survivor's Pack is available here.
Q: What about the ZEN I bought/sold after 5:20 AM PDT in the Astral Diamond Exchange?
A: All ZEN exchanged during this period will be returned to the original owners.
Q: What about my astral diamonds?
A: We are currently gathering information on this and will update this question as soon as we have a complete answer to post.
Q: What about respec tokens, or other consumables?
A: You'll have everything you had at 5:20 AM PDT. If you had the consumables before 5:20 AM PDT, you'll still have them; if you bought them with ZEN or gold that you had before 5:20 AM PDT, you'll still have that gold or ZEN.
Q: I have another question, where can I get answers?
A: Post it in this thread! We'll dig through to find common questions, and we'll edit this post to include them.
Q: But... I won the Armored Nightmare from a lockbox! I'll never get that lucky again!
A: We are currently working to restore Armored Nightmare mounts that were earned legitimately during the period of time that was rolled back.
Q: I was working on a Foundry Mission during that time. What happened to my design work?
A: We did not revert any changes in the Foundry, so your work is still there.
Q: This bug existed for more than 7 hours. What are you doing about the fact that players took advantage of this before the rollback window?
A: We are performing additional log searches and investigations to ensure that the appropriate actions are taken against any accounts that performed the exploit before the rollback window. Exploits that were performed prior to our rollback window make up a fraction of a percent of total impact, so we will be dealing with those issues selectively as not to cause greater impact on those legitimate testers.
Q: Celestial Coins were lost as a result of the downtime? What will be done about this?
A: We understand that this is a concern and we are aware of the feedback. Though we may not be able to provide replacement Celestial coins, we are certainly looking into it. As we cannot guarantee replacements, we are ensuring we shortly deliver a robust thank-you pack.
Q: What happens to Founders Packs that were purchased during the rollback window?
A: No changes were made to Founders Pack purchases. You still have access to receive your items on new characters and reclaim them on existing characters as normal. If you claimed any of the singleton items from a Founder's Pack, credit for those will have been refunded and you can reclaim them after maintenance.
Q: How is crafting affected by the rollback?
As with all character data, all crafting progress during the rollback period will be reverted.
Q: Will characters created during the rollback window be completely lost?
A: Unfortunately, yes. We understand that this is a very unfortunate circumstance. As stated above, we are working on delivering a thank-you pack as a token of our apology for this.
Q: What will happen to auctions that expired during the rollback window?
A: We do not anticipate that Auction House items will be lost. All items posted on the Auction House are still there, but do not show up as the Auction House is currently offline.
Auctions will expire as intended, though they will not be sent back immediately. They will be sent back when Auction House services are re-enabled.
Q: Will you be performing a complete shard wipe to counteract the effects of the exploit?
A: We are happy to announce that we have found a way to restore the economy and resolve this issue without significantly reverting player progress. After careful consideration, we have been able to identify and act upon what we consider to be the best course of action to ensure fairness and balance of Neverwinter's in-game economy. This plan has included the rollback of game servers to 5:20AM PDT on 5/19/13 and permanent banning of accounts that participated in the exploit. We are further investigating any measures that may need to be taken, and thank you for all of your feedback and support.
Q: Can we get some clarification on what was done regarding players who had illegitimate currency, and what steps are being taken against said players?
What, if anything, are you doing about accounts that have 10+ Million AD? Even if they did not exploit, they profited from the exploiters. If someone pays me in counterfeit money, I am not allowed to keep it.
I am a Lawyer in real life, but I try to roleplay an honorable character
I dunno about anyone else, but I noticed it was all stuff I've never wanted and it can't be traded of course because then we'd affect the market. Truthfully I could care less. I just want a bug free AH back up and running that is the biggest nuisance right now.
1) AH item sold between 5:30AM - 12:30PM
2) AH item went back into AH listings
3) AH item got sold today got 1 AD (worth 1M) (even tho AH has been down)
4) AH has been down for 3 days, should not be working...
5) AH was down but timer was not.
6) Received mail with 1 Astral Diamond since item got sold.
1) AH item sold between 5:30AM - 12:30PM
2) AH item went back into AH listings
3) AH item got sold today got 1 AD (worth 1M) (even tho AH has been down)
4) AH has been down for 3 days, should not be working...
5) AH was down but timer was not.
6) Received mail with 1 Astral Diamond since item got sold.
Problem.
Pretty sure I posted that this exact thing was going to happen before they patched it saying they should just return all items to owners. Bravo.
Pretty sure I posted that this exact thing was going to happen before they patched it saying they should just return all items to owners. Bravo.
Players are calling me stupid and such because I put the item for 1, when I have been doing this for a long time I never had a problem since I would always check before the item was sold and relist it at lower buyout...
1) AH item sold between 5:30AM - 12:30PM
2) AH item went back into AH listings
3) AH item got sold today got 1 AD (worth 1M) (even tho AH has been down)
4) AH has been down for 3 days, should not be working...
5) AH was down but timer was not.
6) Received mail with 1 Astral Diamond since item got sold.
Problem.
To make matters worse, ppl on the receiving end lost out too. I legitimately won several bids during that timeframe, received the said items, and the items were of course gone after rollback. Its unlikely I will win the same items again at such decent prices.
Essentially, the only ppl that made out well in this whole ordeal were the cat burglars. They made $$$ on all sides of all transactions. The sad part is they are apparently getting away with it according to THIS POST.
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ltbadgersMember, Neverwinter Beta UsersPosts: 3Arc User
edited May 2013
I am calling for a wipe and have not exploited nor have i been banned.
I am looking at the prices of everything and its nuts.
The economy is ridiculous currently.
Someone trolled reset the diamonds but actually it might not be a bad idea. I just too many would lose out diamonds wise but a server wipe levels all back to square one and levels the playing field completely.
I am not trying to be antagonistic. i can see the other side. I am 50 i have built up 500k diamonds. i never bought a founders pack. For me a wipe would be a substantial loss but would put my confidence back in the company
I am calling for a wipe and have not exploited nor have i been banned.
I am looking at the prices of everything and its nuts.
The economy is ridiculous currently.
Someone trolled reset the diamonds but actually it might not be a bad idea. I just too many would lose out diamonds wise but a server wipe levels all back to square one and levels the playing field completely.
I am not trying to be antagonistic. i can see the other side. I am 50 i have built up 500k diamonds. i never bought a founders pack. For me a wipe would be a substantial loss but would put my confidence back in the company
And when another exploit , or bug comes out your back to whining like a 12 year old catholic school girl , the game economy is going to crash anyways..... Bots will crash the game economy at launch anyways so stop being such a idiot and play or move on....
im accually glad I put the pricy thing I posited up there (a wedding top bought the pack with zen from a card sold the mask for 500k in 3 min) with a minimum bid of 500k. Yes it may have been cleaner if they just returned our items. Im not really gonna sweat it. posting anything on the auction house in this game is a chance roll. Lucky for everyone AD in this game aren't that hard to earn.
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ltbadgersMember, Neverwinter Beta UsersPosts: 3Arc User
edited May 2013
djarkaan
thank you so much.
I was able to ignore paganhawk and am currently looking at ignoring the two guys at each others throats. are you on mindflayer?
I would be happy to treat you for such a valuable tool and piece of advice.
0
ltbadgersMember, Neverwinter Beta UsersPosts: 3Arc User
I am about to do about $400 in credit card charge backs to perfect world over 1) the in game exploits that f'en screwed the economy and 2) the bull **** auto responses to in game and perfect world tickets about lost items threw mail and auction house stating they are just closing the ticket because they have so many complaints and if I want just submit another ticket. **** this bull ****.
Comments
I am actually finding it kinda funny.... especially when they insult the other person for doing what they themselves are doing.... lol.
I am really getting tired of repeating this, because it is stated on the FIRST FREAKING PAGE, FIRST FREAKING POST!!!! The are still investigating matters..... sigh.
Because every person with a complaint is insisting their problem gets solved NOW!!!!!
There is : copy paste their username go to User CP and edit ignore list, add a member to your list, click ok and save changes.
you wont ever get a hold of someone via the phone at pwe ive called the number several times way before any of these exploits or bans or anything for a billing issue... called for 6 hours straight calling and getting same message. and ive seen posts up to 2 years ago talking about the phone system is fake they dont actually have people that answer at that number given. 1888-344-4478
from the same price manipulating going on right now, it's very clear this little 'fix' is a joke. plenty of mule accounts still have as many diamonds as they could hold on those characters, and the only people hurt by the lack of a wipe are paying customers. weeks ago I put zen bought with USD into diamonds, never thinking they were going to be created out of thin air, disrupting the economy and making rates controllable by a bunch of dickwads at their whim. what this means, prices will never go below 400 diamond a zen ever again, or not for a reasonable period of time nor any time soon when it's needed by people who did not cheat. and even at that rate (400) i would be lucky to break even I think.
if i don't see the prices going back down to at least around 370ish where they before the blatant flaunting of these funds, I'm doing a payment dispute since I shouldn't lose money because of cryptic's incompetence & lack of a truly effective fix creating a level playing field and resetting the economy through resetting the servers.
I've seen screenshots 3 weeks old of support tickets reporting this, so people have been hoarding diamonds created out of thin air for weeks at the very least, and they would be impossible to be removed from those cheating players by now especially the more subtle ones who are still making money by manipulating the market as they please with those piggy bank accounts.
enough is enough. I can no longer enjoy this game thinking of this every time I log in and especially every time I look at the zen exchange and I will not take a loss on my own money due to cryptic's greed & incompetence & players' greed and ******baggery by exchanging at these <font color="orange">HAMSTER</font> rates nor will I spend more USD to buy more zen for these scumbags nor will I wait forever & ever on hope that by the time I would have become naturally tired of the game it would ever change. This game is no longer enjoyable, thanks a lot to all on both sides. screw this
Farewell remorse; all good to me is lost.
Evil, be thou my good.
buh-bye now
buy cheater, enjoy your mules.
Farewell remorse; all good to me is lost.
Evil, be thou my good.
Cause I just opened this 'thank you' pack and it was exactly what I thought: A bunch of cosmetics with no actual practical items. This doesnt give me back all the glory i farmed during the rollback (over 12k), nor the epics I bought with em, not even close. The motivation to refarm that (I have too, my GS dipped 1.5k) id gone. So, am I left to assume Im gonna end up with lost progress every time someone finds a way to mess with game?
Not everyone asking for a wipe has been banned. I have done nothing wrong yet see myself extremely penalized... but hey (queue ironic tone), at least i got a thank you pack...
lol, there you go assuming again.... I don't agree, so I must be a cheater????
Thanks for the hard work guys, and I hope you get the auction house back up soon
Haha, nope, just someone who doesn't rage about servers being down for a day to fix something important.
Seriously though, if you were following the twitter at all they were on there all day being very active with everyone. A lot of companies don't do that, they'll just make one post about servers being down and maybe another one several hours later if it's longer than expected. They were on all day long though making tons of posts and replies, even when people were being problematic. To me that means something.
Twitter = good way?
todays generation is pathetic. Im not getting twitter to ask a question theyve probably been asked hundreds of times since Sunday, yet no official word on glory... not even an "we dont have a clear solution yet, well let you know more as the story develops"
Does it make any sense?
1) AH item sold between 5:30AM - 12:30PM
2) AH item went back into AH listings
3) AH item got sold today got 1 AD (worth 1M) (even tho AH has been down)
4) AH has been down for 3 days, should not be working...
5) AH was down but timer was not.
6) Received mail with 1 Astral Diamond since item got sold.
Problem.
Players are calling me stupid and such because I put the item for 1, when I have been doing this for a long time I never had a problem since I would always check before the item was sold and relist it at lower buyout...
To make matters worse, ppl on the receiving end lost out too. I legitimately won several bids during that timeframe, received the said items, and the items were of course gone after rollback. Its unlikely I will win the same items again at such decent prices.
Essentially, the only ppl that made out well in this whole ordeal were the cat burglars. They made $$$ on all sides of all transactions. The sad part is they are apparently getting away with it according to THIS POST.
I am looking at the prices of everything and its nuts.
The economy is ridiculous currently.
Someone trolled reset the diamonds but actually it might not be a bad idea. I just too many would lose out diamonds wise but a server wipe levels all back to square one and levels the playing field completely.
I am not trying to be antagonistic. i can see the other side. I am 50 i have built up 500k diamonds. i never bought a founders pack. For me a wipe would be a substantial loss but would put my confidence back in the company
And when another exploit , or bug comes out your back to whining like a 12 year old catholic school girl , the game economy is going to crash anyways..... Bots will crash the game economy at launch anyways so stop being such a idiot and play or move on....
thank you so much.
I was able to ignore paganhawk and am currently looking at ignoring the two guys at each others throats. are you on mindflayer?
I would be happy to treat you for such a valuable tool and piece of advice.
this post doesn't do you justice