This morning we identified some cases were players were receiving a Legendary Mount Pack from the Stardock Lockbox at a higher frequency than intended. This was not 100% guaranteed for all players. To address this issue we have taken the following steps:
- Stardock Lockboxes have been disabled from opening. They will be re-enabled at a future date.
- There will be no rollbacks.
- Regardless of how many Stardock lockboxes were opened by an individual, players who received a legendary mount pack were not able to obtain more than 1 during that time-frame.
I (ChrisW) just wanted to add some context in regard to what happened from the original post:
We have been exploring improved chase item odds in lockboxes internally. This has been an ongoing experiment, and while it wasn't ready to release yet for a few reasons, the exploratory work had been done during the same time as other Infernal Descent (M18) work. When we decided to hold the changes for a later release, we missed (turning of) the Stardock lock-box (experimental version) and players experienced a partial set of changes to that lock box in the early hours of launch.
We did not intend to release any changes until this had been discussed with the community and more thoroughly with the team. We alluded to some exploration of this variety in online streams, but no final plan has been decided on yet. Before committing to changes of this type, we want to make sure that the changes overall felt good to the player base and equally work for the business.
We apologize for this error and we are actively working to improve our release quality in regards to both our development pipeline and our QA test plans. Issues like this, in time, will hopefully become a thing of the past.
Note: We will be providing more updates on this situation as we investigate further/learn more. Thank you everyone for your patience.