Bonus companions not account wide!

beckylunatic · July 2015

Respectfully, we'd like the equivalent of a post-it note where everybody can see it.

yetweallfalldown · July 2015

beckylunatic wrote: »

Respectfully, we'd like the equivalent of a post-it note where everybody can see it.

I can sticky it too.

Edit: Also deleted the duplicate post.

beckylunatic · July 2015

Thanks, Alex. That's reassuring.

rhoriangelus · July 2015

Thank you, it is very reassuring.

suicidalgodot · July 2015

Seems OK to me. And re. the stickying solution: This is a great confidence-building measure.

...now, could we get that approximate ETA for further information, please?

mersenneprime · July 2015

It's good to see a response, thank you for coming back to the thread.

I've rewritten a sentence a few times, and no matter how I word it, it seems threatening. I don't really intended it to be. I intend to abide by the request as long as it looks like this is still on your radar and being worked on.

That said, I want to express my annoyance.

It's been 4 weeks since this started, and it seems like a decision hasn't been reached yet. While I realize that corporations have a lot of red tape, software is a very fast paced and competitive industry, 4 weeks to reach a decision is stretching patience(IMO). Whenever the decision is reached, it will then take time to code (I would hope), test, then implement.

I don't know if it's your policy to not announce anything until it's effectively a done deal (meaning, nearly ready to implement). Personally, I'd rather know what's coming, even if it's going to be a ways off, rather than have the perception that nothing is happening.

bioshrike · July 2015

The problem, at this point, is that the cat has been let out of the bag, so to speak - I, personally, have not touched any of these companions, for fear that if I were to use or sell them, it would disqualify me for getting them adjusted to be made account-wide. Given how much time has passed, what will happen if they are then made account wide? Will the people who haven't claimed them lose the BoE version, while those who took them out and sold or traded them doubly profit from this?

Regardless, I am glad to see the update, and I hope that a resolution that is amicable is very near...

yetweallfalldown · July 2015

mersenneprime wrote: »

I don't know if it's your policy to not announce anything until it's effectively a done deal (meaning, nearly ready to implement).

In general, it is my opinion that we mention things when we have the all thumbs up that something is possible and being implemented. I'm all for open communication, but as you mentioned software is fast-paced (and also ever-changing). I'd rather give people the correct information than having to back pedal and say that something can't be done.

montaire · July 2015

Thank you for your follow up, it is very much appreciated. Is it possible for you to shed some light on the complicating factors?

To many players, myself included, this seems fairly straightforward. I think an explanation of the issues from a developer point of view would be greatly valuable.

Thanks,

yetweallfalldown · July 2015

montaire wrote: »

Thank you for your follow up, it is very much appreciated. Is it possible for you to shed some light on the complicating factors?

To many players, myself included, this seems fairly straightforward. I think an explanation of the issues from a developer point of view would be greatly valuable.

Thanks,

I can't go into the specifics as there are a lot of moving pieces. Things generally sound simple, but there are a lot of things to consider when making adjustments to plans and executions.

yetweallfalldown · July 2015

Per my initial post, I am now going to close this thread and sticky it. I'll provide an update when I hear more.

yetweallfalldown · July 2015

A quick update that we are getting closer to a resolution. I still don't have a confirmed timing, but this is moving towards a fix.

yetweallfalldown · September 2015

Hi All,

A quick update on this as I spoke to the team in-person yesterday. Back in July, I mentioned we were working towards a resolution to fix this situation. The team's resources were being pulled in several different directions. We now have a date that we're working towards to fix this (although I dont' want to give the specific date until I get confirmation), so it is still progressing.

Apologies for the lack of updates. We're still tracking this issue though.

Alex

yetweallfalldown · October 2015

We have a date, October 16, that we're targeting to get this fixed. I'll have more details on what that means as we get closer to correcting the bonus companion issue.

yetweallfalldown · October 2015

Quick update for everyone. We ran into an issue that is preventing us from distributing these on Friday. Release has been pushed back to 10/29 and should not move from that date. We're working hard to make sure that these companions are distributed correctly. I'll update the thread again as we get closer to that date.

yetweallfalldown · October 2015

Another update here as we're getting closer to the fix being implemented. I received confirmation that this is still coming on October 29. Timing will probably be later in the afternoon Pacific time as we'll need to make the fix in game and then distribute rewards.

strumslinger · October 2015

We're aware of the issue with the Slaad companion being available for everyone. This was a mistake and was not intentional. We apologize for the confusion, but the error is being fixed. Thank you.

yetweallfalldown · December 2015

A final update to this. All the correct companions should be available. They are claimable via the Rewards Claim Agent in the Promo tab. They should all be account-wide as well.

Bonus companions not account wide!

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